Attach 1i -- PWS Section 30 - Human Resources_28 Feb 22.pdf

FA300221R0012

Attachment 1i

28 Feb 22

30-1

Section 30: Human Resources Performance Work Statement (PWS)

TABLE OF CONTENTS

SECTION 30-1: DESCRIPTION OF SERVICES

SECTION 30-2: SERVICES SUMMARY

SECTION 30-3: GENERAL INFORMATION

APPENDIX 30A: PUBLICATIONS

APPENDIX 30B: WORKLOAD DATA

APPENDIX 30C: MAPS AND WORK AREA LAYOUT/GOVERNMENT FURNISHED

FACILITIES (GFF)

APPENDIX 30D: CONTRACT DATA REQUIREMENTS LIST (CDRL)

APPENDIX 30E: COLLATERAL TASKS (DUTIES)

APPENDIX 30F: GOVERNMENT FURNISHED PROPERTY (GFP)

APPENDIX 30G: GOVERNMENT FURNISHED TRAINING (GFT)

APPENDIX 30H: ACRONYMS

APPENDIX 30I: OPERATIONS PLANS (OPLANS) AND SUPPORT AGREEMENTS

APPENDIX 30J: SPECIAL TRAINING, CERTIFICATIONS AND LICENSING

REQUIREMENTS

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SECTION 30-1

30.1. DESCRIPTION OF SERVICES.

30.1.1. Overview.

30.1.1.1. Provide Human Resources (HR) services dedicated to providing a broad range of HR support to Keesler AFB (KAFB) active duty, guard, reserve, Department of Defense (DoD) civilian employees, retirees, Geographically Separated Units (GSU’s), and eligible family members.

Provide technical, accurate and timely customer service; provide military Personnel Systems Management; administer and manage education and training programs; provide appropriate assessment and counseling services; provide effective management of military and DoD civilian awards programs; provide testing administration and management; and support for special interest events. The Human Resources (HR) arena is diverse in function and is primarily a customer service agency. HR provides personnel functions (both military and civilian), education services, awards and decorations, training, test administration, and personnel systems management functions that support these areas. Manage the HR services and perform quality work performance in accordance with (IAW) applicable directives, standards and guidelines as listed in Appendix 30A.

30.1.1.2. Education Services includes all post-secondary education activities such as: college and career counseling, Montgomery Government Issue (GI) Bill MilPDS updating, advisement, commissioning program guidance, tuition assistance (both military and civilian), Base On-the-Job Training (OJT), and Career Development Course (CDC)/E-Testing. Customers include active duty, Guard, Reserve, Department of Defense (DoD) civilians, retirees, and family members. Education Services can experience surge periods each year during college registration to support individuals seeking counseling and tuition assistance. Enlisted academic levels will be updated in MilPDS and

AFAEMS.

30.1.1.3. Awards & Decorations is the point of contact for both military and civilians to include military decorations awarded for meritorious service, outstanding achievement, and campaign/ expeditionary, etc. Civilian awards exclude performance-based awards but include those issued on the basis of honorary/exemplary service, incentive awards, time off awards, etc. Wing level recognition programs/boards will be conducted on a quarterly and/or yearly basis. There can be a surge in the number of retirements and associated processing of certificates during the months of November and December. SP shall provide Awards & Decorations Timeliness to 81TRW/CC, weekly. (CDRL 3002 and 3003)

30.1.1.4. Military and Civilian Training include processing requirements and quotas for Professional Military Education (PME), technical training, functional/occupational training, supervisory/manager training, new employee orientation, etc. An annual installation training guide and plan will be compiled/published for civilian training through the management training committee.

30.1.1.5. Personnel Systems Management covers both military and military data systems. This includes systems such as MilPDS, DCPDS, OBIEE, BO, etc. Daily and weekly reports are

30-3 produced, transaction registers are tracked/validated, and special data queries are generated. Initial hands-on training is provided upon request.

30.1.2. The Service Provider (SP) shall:

30.1.2.1. Military and Civilian Personnel Services.

30.1.2.1.1. Employ accuracy and attention to detail in performing large volume of highly sensitive and time sensitive personnel transactions over multiple systems.

30.1.2.2. Military and DoD Civilian Awards and Decorations Services (Excludes Performance Awards).

30.1.2.2.1. Manage the recognition programs for military and DOD civilian personnel assigned to KAFB (“KF” PAS code). Ensure recommendations for a decoration or award are accurately completed and personnel are eligible for the decoration or award IAW applicable governing guidance, and are processed within 48 hours after receipt. Staff recommendations through appropriate coordination offices and to the approval authority. Maintain award and medal inventory log for the purpose of allowing a Government ordering official to keep a ready supply of awards.

Ensuring award elements (initial/basic) are included with the decoration or award when forwarding for presentation. Meet suspense dates. Forward approved awards/decorations for electronic record updating and follow-up to ensure updates were completed on all military and civilian award actions in Military Personnel Data System (MILPDS) or Defense Civilian Personnel Data System

(DCPDS).

30.1.2.2.1.1. Ensure civilian awards have been coordinated through appropriate squadron/ group/wing/MAJCOM and/or the resource advisor/financial management personnel prior to processing.

30.1.2.2.1.2. Ensure award nominations are properly staffed, completed and processed IAW DoDI1400.25V451_AFI 36-1004_AFGM2020-01, Civilian Recognition Program. Process incentive awards to include monetary, time-off, and honorary. Ensure award Requests for Personnel Actions (RPAs) are timely completed and properly submitted with all required justification.

30.1.2.2.1.3. Effectively manage all awards to ensure suspense dates are met on time. Issue data call for nominations upon receipt of the HHQ data call with suspense date that allows time for compiling responses, reviewing and forwarding through the approval authority. Track awards until completion to include sending reminders. Compile negative responses from all applicable areas for submission to 81st Training Wing (81st TRW). Review nominations to ensure packages are in the correct format, free of spelling errors and contain all required information. Compile nominations for submission to 81st TRW for forwarding. (CDRL 3003)

30.1.2.2.2. Disseminate award and decoration program guidance received from HHQ through the E-mail systems, commanders and their support staffs.

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30.1.2.2.3. Process, track and update missing awards and decorations for promotion, and school selection, commander selection boards.

30.1.2.2.4. Manage the transaction register (TR) for decoration suspense’s on personnel in organizations serviced/assigned to the “KF” PAS code. Ensure personnel are eligible for awards and update the applicable personnel database systems.

30.1.2.2.5. Track and report decoration timeliness to installation leadership; the SP shall also process weekly (maximum) to monthly (minimum) decoration stats and submit as requested (Word, Excel, PowerPoint, etc.).

30.1.2.2.6. Validate concurrence on sister-service recommendations and process approved decorations on foreign military personnel.

30.1.2.2.7. Prepare awards and decorations correspondence for dispatch to various organizations assigned to KAFB.

30.1.2.2.8. Provide assistance to customers in preparing, and processing special non-standard and non-recurring awards i.e., Humanitarian Service Medal and Voluntary Service Medal.

30.1.2.2.9. Manage recognition program files and orders log.

30.1.2.2.10. Maintain stock of decoration elements.

30.1.2.2.11. Facilitate Personnel System Management (PSM) with performing required Air Force Outstanding Unit Award (AFOUA)/Air Force Organizational Excellence Award (AFOEA) actions.

30.1.2.2.12. Manage 81st TRW quarterly/annual recognition boards to include scheduling, conducting, and post-board staffing of results and packages.

30.1.2.2.13. Provide information and training in functional area of responsibility.

30.1.2.3. Military and DoD Civilian Personnel System Management (PSM) Services.

30.1.2.3.1. SP shall serve as Database Manager and Analyst for all KAFB, 81st TRW, tenant, and MILPDS units, end of month (EOM) print station, Virtual Personnel Center (vPC), Base-Level Service Delivery Model (BLSDM), and other personnel systems which support military personnel agencies. Provide operations and maintenance, configuration management, database administration, TR/Case Management (CMS), user account/ access verification and support for existing and new automated applications to maintain system continuity and security.

30.1.2.3.2. Ensure all local directed table and Air Force Personnel Center (AFPC) software changes, system modifications, and file converters are executed to maintain system continuity and adaptability. Build and maintain local tables and applicable List of Values (LOVs) used in Human Resources System (HRS).

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30.1.2.3.3. Ensure all authorized HRS users are informed of any system releases to include system changes. Validate and document all system problems that hinder the efficient operation of MILPDS, BLSDM, vPC, EOM, and other personnel systems to AFPC A1 (Headquarters Air Force Education and Training Center (AETC) Personnel Center) Service Desk Air Force Personnel Operations Agency (AFPOA) or appropriate agency.

30.1.2.3.4. Advise Military Personnel Section (MPS) leadership on HRS technical matters and in the proper utilization of MILPDS supported resources to ensure system availability during scheduled work hours.

30.1.2.3.5. Provide MPS and other base functional activities with hands-on training and interpretation of HRS applications; including implementing modifications and guidance to maintain system continuity as requested.

30.1.2.3.6. Ensure production of HRS products from MILPDS database using Oracle Business Intelligence Enterprise Edition (OBIEE), Business Objects (BO) or applicable programs are properly scheduled, developed, and delivered to the requesting agency. Analyze HRS output products to evaluate data integrity and evaluate requests for products. Evaluate requirements for new products or modifications to existing products. Forward recommendations to MAJCOM/AFRC/National Guard Bureau (NGB), as applicable. Setup DEPCON/EOM to distribute print products.

30.1.2.3.6.1. Create OBIEE analyses to assist MPS work centers and base agencies with data management. Assist MPS work centers and base agencies with loading, using and processing HRS Batch Templates.

30.1.2.3.6.2. Schedule, produce, and suspense the Management Assessment Products (MAPs) to assist the MPS work centers with data integrity clean up. Conduct monthly reviews of all MAPs with each MPS work center reviewing/ addressing 95% of errors/rejects.

30.1.2.3.7. Provide the local Financial Services Office (FSO) a copy of the Defense Joint Military Pay System (DJMS) TR (RRW0Q) and keep a copy for 90 days. Monitor, train, and coordinate corrective actions for all DJMS rejects with the appropriate work center. Monitor and assist appropriate MPS work centers with the monthly DJMS Reconciliation files.

30.1.2.3.8. Conduct Staff Assistance Visits (SAVs) with/without MPS staff to all units and provide training and support as requested. (CDRL 3002)

30.1.2.3.9. Transaction Register (TR) Management. Review and distribute TRs to the appropriate work center; the SP shall make available Daily TRs electronically to each MPS work center by 0900. Identify problem areas and assist work centers in implementing corrective action.

Accomplish a transaction analysis on a weekly basis to determine potential system problems or MPS training problems and advice the MPS chief and MPS superintendent of results. Maintain a master file copy of all transaction registers.

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30.1.2.3.10. Provide initial and changes to Distributive System Administrator (DSA) Appointment and OBIEE Access letters.

30.1.2.3.11. Evaluate requests for system access and when appropriate, add users. End date responsibilities or user accounts for HRS as appropriate.

30.1.2.3.12. Adhere to responsibilities outlined in Force Support Squadron (FSS), Personnel Services Delivery Execution Organization and Responsibilities (PSDM) Guide, Table C-4.

30.1.2.3.13. Serve as Systems Administrator for Civilian Personnel specific programs (Paris, PrintView, BO, Oracle, Access databases, and Modern DCPDS, MyBiz, My Workplace, etc.).

30.1.2.3.13.1. Perform communication and application interface maintenance, database administration, software updates, problem reporting, and necessary user accounts/access verification to ensure systems availability during scheduled work hours for all system users.

30.1.2.3.13.2. Identify, report, and document all DCPDS problems affecting Civilian Personnel Section (CPS) operations to AFPC to maintain system continuity.

30.1.2.3.13.3. Monitor and distribute system related patches/information to DCPDS users.

30.1.2.3.13.4. Provide CPS and other base functional activities with hands-on, web-based, and/or webinar training on interpreting and understanding the functionality of DCPDS and related platforms.

30.1.2.4. Education and Training Services. SP shall complete all tasks under this section IAW AFI 36-2670, Total Force Development and PSDM Guide.

30.1.2.4.1. Provide assessment and counseling in a variety of education programs to include:

Community College of the Air Force (CCAF), educational financial aid other than military tuition assistance referral, military tuition assistance to include programs such as CCAF advanced standing reviews, course/degree compliance, personal education advisement, education planning and programs, Air Force commissioning programs, civilian degree programs, academic and professional testing programs/opportunities. The SP shall document 95% of student sessions in Air Force Automated Education Management System (AFAEMS) annotating transcript reviews and completion requirements. Ensure assessments and counseling services are documented in applicable Air Force system, and that Airmen are receiving first-time Military Tuition Assistance (MilTA) briefings/documented using mandatory checklist. The SP shall provide Status of Total Force Awareness Training (TFAT) to 81 TRW/CC, as required. (CDRL 3004)

30.1.2.4.2. Administer comprehensive education and training programs. Assess training needs and make appropriate referrals based on each individual customer. Ensure initial and refresher education and training courses completed are documented in member’s records.

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30.1.2.4.3. Employ appropriate marketing techniques to reach target audiences for all program components.

30.1.2.4.4. Perform duties as the installation base enlisted training manager and plan, implement, and manage all of its associated programs.

30.1.2.4.4.1. Administer the AF Training Course (AFTC), train personnel to instruct the course, and update completion in MilPDS.

30.1.2.4.4.2. Manage the Career Development Course (CDC) program and serve as the AF Institute for Advanced Distributed Learning Test Control Officer (TCO) for mandatory CDC course examinations to ensure all course exams are processed and administered without loss or compromise.

30.1.2.4.4.3. Collect, analyze, and report to wing leadership all OJT training trend data such as course pass/failure rates, time in training, training deficiencies, waivers, etc. The SP shall submit monthly Status of Training (SOT) reports to 81st TRW and quarterly SOT reports to MAJCOM.

(CDRL 3001)

30.1.2.4.4.4. Conduct comprehensive SAVs (upon request) on units serviced by the host base and submit written reports to commanders. (CDRL 3002)

30.1.2.4.4.5. Manage base/wing ancillary training program by providing guidance to commanders and Unit Training Mangers (UTMs) of applicable training policy/directives from HAF/A1. Include periodic reports and/or briefings outlining completion rates and data analysis contained in AF-approved storage systems (e.g., Advanced Distributed Learning System (ADLS)).

30.1.2.4.4.6. Conduct training meetings at least quarterly.

30.1.2.4.4.7. Update MilPDS regarding upgrade actions, AFSC/Training Status Codes (TSC) updates, and CDC enrollments. Updates shall be completed within 48 hours after receipt.

30.1.2.4.4.8. Monitor MAPs for AFSC/TSC database errors and coordinate with units/MPS for appropriate corrective actions.

30.1.2.4.5. Perform duties as the installation Formal Training (FT) manager and manage all of its associated programs.

30.1.2.4.5.1. Process Professional Military Education (PME) and Technical Training quotas for military enlisted personnel required to attend school. The only exception is the contractor will not process service school notifications and releases. The SP shall process Reports on Individual Personnel (RIPs) and confirm system quotas within 48 hours after receipt.

30.1.2.4.5.2. Manage Squadron Officer School (SOS) allocations.

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30.1.2.4.5.3. Process funding requests through Temporary Duty (TDY)-To-School for centrally funded training.

30.1.2.4.5.4. Process Active-Duty Service Commitment (ADSC) Acknowledgements.

30.1.2.4.6. Perform duties as the installation civilian training manager and manage all of its associated programs with the exception of the actual obligation of funds associated with the training budget.

30.1.2.4.6.1. Process PME and Functional/Occupational Training school quotas for all civilian personnel required to attend school to include reviewing, verifying funding and making recommendations to the approving official. The SP shall process Reports on Individual Personnel (RIPs) and confirm system quotas within 48 hours after receipt.

30.1.2.4.6.2. Process funding requests through TDY-To-School for centrally funded training.

30.1.2.4.6.3. Create the Annual Installation Training Plan (AITP) utilizing tools such as the Civilian Automated Training Input Program (CATNIP) and ensure AITP is sufficiently comprehensive to enable the government the ability to effectively obligate the funds within the civilian training budget. The SP shall provide Annual Installation Training Plan (AITP) to 81 TRW/CC, annually.

30.1.2.4.6.4. Schedule and conduct the Management Training Committee (MTC) and prepare meeting minutes for distribution to the AETC/ A1KAT, and 81 TRW/CC, quarterly. Forward the AITP to approval authority. (CDRL 3007)

30.1.2.4.6.5. Create and maintain an Installation Training Guide for guidance on specific civilian training program administration. Conduct periodic training sessions with civilian UTMs and periodic planning meetings with MTC members.

30.1.2.4.6.6. Track all civilian training dollars to ensure proper execution of 88751F PEC. (CDRL 3006) providing the FSS Commander a monthly status report of training requirements and funding.

30.1.2.4.6.7. Manage mandatory Initial/Refresher Supervisor/Manager Training Programs to monitor all mandatory courses/training (i.e., New Employee Orientation (NEO) requirements) IAW AFI 36-2670. Notify and schedule personnel for NEO training and maintain minimum 90% completion rate within 90 days after assignment. Track, suspense follow-up and notify leadership of delinquencies.

30.1.2.4.6.8. Provide guidance in self-support updates for civilian training records within DCPDS.

30.1.2.4.7. Ensure all Distance Learning (DL) broadcasts are registered, set-up, stocked, and presented as scheduled. In addition, document all completed broadcasts and ensure documentation is prepared and forwarded to the applicable agency for student accreditation.

30.1.2.4.8. Education and Training Program components include:

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Off-Duty Education Counseling Professional Military Education Testing Distance Learning (Job Site Training) Military Specialty Training Local Training Requirements Tuition Assistance Use Counseling and

Degree/Program Plan Review and Approval New Employee Orientation (NEO) (Civilian) Base Training Manager Civilian Training Manager Formal Training Manager Information and Referral Programs Enlisted Commissioning Programs Initial/Refresher Supervisor/Manager Training

(Civilian) to monitor all mandatory courses/training.

See AFI 36-2670 for mandatory refresher course.

30.1.2.4.9. Provide management and administration of a testing function that ensures testing opportunities are available to meet the applicable training or education program requirements at KAFB. Accomplish testing in an environment conducive to learning and meet compliance guidance provided. Maintain a computer-based testing capability to meet changing requirements and provide/submit daily computer tests results (CDC/E-Testing, etc.) electronically no later than (NLT) the next duty day.

30.1.2.4.10. Provide management and oversight of testing services for the Defense Language Proficiency Test (DLPT), Defense Language Aptitude Battery (DLAB), and other web-based language testing.

30.1.2.4.10.1. Establish and maintain computer compliance and system configurations in order to properly administer the DLPT testing.

30.1.2.4.10.2. Retrieve test scores from computer system and provide results to the 81st FSS/FSDE office for update of results into MILPDS.

30.1.2.4.11. Provide required security of test material in appropriate containers to ensure no loss or compromise of test material. Complete test inventories as required by applicable directives.

30.1.2.4.12. Maintain and update the data in the AFAEMS and/or the designated replacement data system.

30.1.2.4.13. Testing components include:

Distance Learning (Job Site Training) Defense Language Aptitude Battery (DLAB) Defense Language Proficiency Tests (DLPT ) CDC/E-Testing

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SECTION 30-2

30.2. SERVICES SUMMARY.

Performance Objectives PWS Reference Performance Threshold

30.2.1. Provide technical, accurate, and timely customer service.

30.1.1. No more than 2 valid complaints

received per quarter.

30.2.2. Ensure recommendations for a

decoration or award are accurately completed/processed and personnel are eligible for the decoration or award IAW applicable governing guidance

30.1.2.2.1. Awards and Decorations processed

within 48 hours after receipt, 95% of the time.

30.2.3. Track and report decoration

timeliness to installation leadership

30.1.2.2.5. Weekly (maximum) to monthly

(minimum) decoration stats submitted as requested (Word, Excel, PowerPoint, etc.)

30.2.4. Schedule, produce, and

suspense the Management Assessment Products (MAPs) to assist the MPS work centers with data integrity clean up

30.1.2.3.6.2. Conduct monthly reviews of all

MAPs with each MPS work center reviewing/addressing 95% of errors/rejects.

30.2.5. Review and distribute

Transaction Registers (TR) to the appropriate work center

30.1.2.3.9. Daily TRs electronically available to

each MPS work center by 0900 95% of the time.

30.2.6. Provide assessment and

counseling in a variety of education programs to include: Community College of the Air Force (CCAF), educational financial aid other than military tuition assistance such as assessing course/degree compliance, personal education advisement, education planning and programs, Air Force commissioning programs, civilian degree programs, academic and professional testing programs/opportunities.

30.1.2.4.1. 95% of student sessions documented in AFAEMS annotating transcript reviews and completion requirements.

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30.2.7. Provide assessment and

counseling in a variety of education programs to include: Community College of the Air Force (CCAF), educational financial aid other than military tuition assistance such as assessing course/degree compliance, personal education advisement, education planning and programs, Air Force commissioning programs, civilian degree programs, academic and professional testing programs/opportunities.

30.1.2.4.1. 95% of Airmen receiving first-time MilTA briefed/documented using mandatory checklist items (AFI 36-

2670_AFGM2020-03)

30.2.8. Collect, analyze, and report to

leadership all OJT training trend data such as course pass/failure rates, time in training, training deficiencies, waivers, etc.

30.1.2.4.4.3. Submit Status of Training (SOT)

reports to 81 TRW as requested and Quarterly (SOT) reports MAJCOM, on time 100% of the time.

30.2.9. Update MilPDS regarding

upgrade actions, AFSC/Training Status Codes (TSC), and CDC enrollments.

30.1.2.4.4.7. Updates accomplished within 48

hours after receipt, 95% of the time.

30.2.10. Process PME and Technical

Training quotas for military enlisted personnel required to attend school.

30.1.2.4.5.1. Reports on Individual Personnel

(RIPs) processed, and system quotas confirmed within 48 hours after receipt, on time 95% of the time.

30.2.11. Process PME and

Functional/occupational Training school quotas for all civilian personnel required to attend school to include reviewing, verifying funding, and making recommendations to the approving official.

30.1.2.4.6.1. Reports on Individual Personnel

(RIPs) processed, and system quotas confirmed within 48 hours after receipt, on time 95% of the time.

30.2.12. Manage mandatory Initial/

Refresher Supervisory/Manager Training Programs, to monitor all mandatory courses/training (i.e., NEO) requirements, and Experienced Supervisor/Manager training. Track, Suspense, follow-up and notify leadership of delinquencies.

30.1.2.4.6.7. Notify/schedule personnel for NEO

training and maintain minimum 90% completion rate within 90 days.

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30.2.13. Maintain a computer-based

testing function to meet changing requirements.

30.1.2.4.9. Daily computer tests results

(CDC/E-Testing etc.) will be transmitted electronically NLT the next duty day, on time 95% of the time.

30.2.14. Update enlisted education

levels in MilPDS and AFAEMS

30.1.2.4.1.

30.1.2.4.14.

30.1.1.2.

Completed monthly with 95% accuracy. (AFI 36-2670)

30.2.15. Monitor’s transaction register

and ensures members with a “blank” or “unknown” (Z code) MGIB Status codes are corrected. Complete and submit DD Forms 2875 for access to Benefits for Benefits Administrative Services Tool (BEAST) System, MilPDS and Personnel Records Display Application (PRDA). Complete step-by-step procedures for MGIB TR processing using the MyPers Montgomery GI Bill PSDM Guide and procedures set by AFPC or MAJCOM

30.1.2.4.12. Procedure completed monthly with

95% accuracy.

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SECTION 30-3

30.3. GENERAL INFORMATION. HR operates on a 40-hour work schedule. Duty hours are normally 0730 – 1630, Monday through Friday. Customer Service hours are normally 0800 – 1600, Monday through Friday.

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APPENDIX 30A

30A.1. PUBLICATIONS.

“M” = Mandatory, “A” = Advisory

Publication Number Date * Title M or

A Applicable Paragraphs

General Instructions AFPD 36-1 18 Mar 19

Appropriated Funds Civilian General Civilian Personnel Provisions and Authorities

A All

AFI 36-129 17 May 20 Civilian Personnel Management and Administration

M All

AFI 33-332 10 Mar 20

Air Force Privacy and Civil Liberties Program

M All

PSDM Current Editions which apply to PSM and Awards and Decorations

Personnel Services Delivery Memorandum

M https://gum-crm.csd.disa.

mil/app/login

See PSM User Guide

(MYPERS

under System Guidance)

AFPC Field Operations Resource Tools

Current Editions which apply to PSM

AFPC Field Operations Resource Tools

A https://gum-crm.csd.disa.

mil/app/login

See PSM User Guide

(MYPERS

under System Guidance)

Oracle Training Administrati on (OTA) Training Guides

Current Editions which apply to PSM & Formal Training

Oracle Training Administration M https://gum-crm.csd.disa.

mil/app/login

See PSM User Guide

(MYPERS

under System Guidance)

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A Applicable Paragraphs

Military PSM

AFCSM 36-

699 V1

18 Mar 13

Military Personnel Section (MPS) Management and Military Personnel Data System (MILPDS) User Guidelines

M All

AFCSM 36-

699 V6

28 Sep 16

Personnel Systems Management PSM/ /MILPDS, Version 1

AFCSM 36-

699 V4

3 Aug 05 Personnel Accounting Symbol System User’s Manual

M All

PSDM Guide 4 Jan 17 MILPDS System Problem Reporting Guide

M All

PSDM Guide 15 Aug 14 Military Personnel Data System (MilPDS) User Guide MilPDS Security Administration

M All

PSDM Guide 15 Aug 14 Military Personnel Data System (MilPDS) Fundamentals

M All

PSDM Guide 1 Jun 18 Base-Level Service Delivery Model Information Technology (BLSDM- IT), Version 2

PSDM Guide 21 Apr 20 Case Management System (CMS) CMS User Guide

M All

PSDM Guide 4 Sep 14 Process Reference Key for AFMAN 36-699v1 to PSD Guides

M All C

Military/Civilian Awards & Decorations AFPD 36-28 27 Jun 18 Awards and Decorations Programs A All

DODM

1348.33V1 Chg #3

19 Oct 20

Manual of Military Decorations and Awards: –Medal of Honor (MOH), Incorp Chng 2

M All

DODM

1348.33 V2

8 Jun 20 Manual of Military Decoration and Awards-DoD Service Awards- Campaign Expeditionary and Service Medals, Incorp Chng 3

M All

DODM

1348.33 V3

Chg 2

13 Oct 20 Manual of Military Decorations and Awards: DoD-Wide Personal Performance and Valor Awards, Incorp Chng 1

30-16

A Applicable Paragraphs

DoDI1400.2

5V451_AFI

36-

1004_AFGM

2020-01

24 Jul 20 Civilian Recognition Program M All

AETCI 36-

24 Jan 20 AETC Recognition Program M All

AFPAM 36-

2801, V1

15 Jun 71 Certified Current 02 May 18

Unit Decorations, Awards, and Campaign Participation Credits, 15 June 1971

M All

AFPAM 36-

2801, V2

23 Nov 81 Certified Current 02 May 18

Unit Decorations, Awards, And Campaign Participation Credits Approved, 1 Jan 1970 - 1 Jan 1981

M All

AFPAM 36-

2801, V3

20 Sep 84 Certified Current 02 May 18

Unit Decorations, Awards, And Campaign Participation Credits Approved, 1 Jan 1981 - 31 Dec 1991

M All

KEESLERA

FBI 36-2802

24 May 18 Wing Recognition Programs M All

Education Services AFI 36-2014 15 Jul 19 Pre-Commissioning Programs A All

DODD

1322.08E

3 Jan 05 Voluntary Education Programs for Military

A All

DODD

1322.16

18 Jun 02 Montgomery GI Bill (MGIB) Program

A Implements 38 USC, Sec

DODI

1322.25

2 Apr 20 Voluntary Education Programs, Incorp Chng 4

A All

(Online) Education Logistics and Communications (A4/6)

M https://cs2.eis .af.mil/sites/1 3243/default.

aspx

AFI 36-

2670_AFGM

2020-03

7 Dec 20 Total Force Development M All

CCAF

Catalog

Current Edition

CCAF Catalog M All https://www.

airuniversity.

af.edu/Barne s/CCAF/

30-17

A Applicable Paragraphs

CCAF

Handbook

Current Edition

CCAF Student Handbook M All https://www.

airuniversity.

af.edu/Barne s/CCAF/

Defense Language Institute Foreign Language Center Presidio of Monterey

CA 93940

28 Feb 20 Defense Language Proficiency Test (DLPT) and Defense Language Aptitude Battery (DLAB) Web-Based Test Administration Guide

M

Defense Language Institute Foreign Language Center Presidio of Monterey

CA 93940

1 Nov 08 Defense Language Proficiency Test

(DLPT)

Web-Based Administration Guide

M

Air University Education Support Services Maxwell

AFB AL

36118

2011 E-exam Guide for Test Control Officers

M

MyPers Personnel Services Delivery Guide

21 Jul 20 Version 2

Montgomery GI Bill M All https://cs2.eis .af.mil/sites/1 3243/default.

aspx

MyPers Personnel Services Delivery Guide

1 Jul 20 Version 4

Post-9/11 GI Bill M All https://cs2.eis .af.mil/sites/1 3243/default.

aspx

30-18

A Applicable Paragraphs

DMDC DoD Application Version 3.04

Jul 20 Benefits for Education Administrative Services Tool (BEAST) User Guide

Online Resources

Current Edition

AFAEMS Resources M All https://afaem s.us.af.mil/af aems/

On the Job Training Online Education Logistics and

Communications (A4/6) M https://cs2.eis

.af.mil/sites/1 3243/default.

aspx

AFI 36-2101 9 Mar 17 Classifying Military Personnel (Officer and Enlisted), Incorp Chng

M All

Formal Training

ETCA

(Online)

Education and Training Course Announcements (ETCA)

M https://cs2.eis .af.mil/sites/a pp10-etca/SitePage s/home.aspx# Home

AFI 36-2102 20 Oct 11 Base-Level Relocation Procedures, Incorp Chng 2

M Chapter 4

AFI 36-2110 5 Oct 18 Total Force Assignments A All AFI 36-2107 22 Oct 18 Active-Duty Service Commitments

(ADSC)

M All

MyPers Personnel Delivery Guide

20 Jun 19 Version 4

Air Force Formal Training Scheduling Procedures https://myper s.af.mil/app/a nswers/detail /a_id/26554

MyPers Personnel Delivery Guide

7 Nov 18 Version 10

Chief Leadership Senior Non- Commissioned Officer Academy (SNCOA) and Non-Commissioned Officer Academy (NCOA) Scheduling and Deferment Procedures https://myper s.af.mil/app/a nswers/detail /a_id/26554

30-19

A Applicable Paragraphs

MyPers Personnel Services Delivery Guide

24 Jun 20 Version 5

Craftsman Course Scheduling Procedures https://myper s.af.mil/app/a nswers/detail /a_id/26554

Civilian Training

AFI 36-

2670_AFGM

2020-02

23 Jun 20 Total Force Development M All

ETCA

(Online)

Education and Training Course Announcements (ETCA)

M https://cs2.eis .af.mil/sites/a pp10-etca/SitePage s/home.aspx# Home

Civilian:

Career Field Information (Online)

Current Version

Civilian Career Field Information Home Page

A https://myper s.af.mil/app/a nswers/detail /a_id/13088/ kw/13088/p/

AFMAN 36-

14 Nov 19 Civilian Career Field Management and Force Development

AFPD 36-26 18 Mar 19

Total Force Development and Management

A All

DTS Manual Current Version

Defense Travel System (DTS) Document Processing Manual

A All

DTA Manual

Current Version

Defense Travel Administrator’s (DTA) Manual

A All

All EO

11348 PART

III SEC 301

Current Revision

Providing for the further training of government employees

30-20

APPENDIX 30B

30B.1. WORKLOAD DATA. (FY17 – 19) (3-year average)

Workload Activities Occurrences Frequency Notes Military/Civilian PSM Total customer contacts (all methods, i.e., phone, e-mail, walk-ins)

2,500 Monthly

Create & maintain, HRS user accounts (new or resetting approx. 1,000 existing accts)

As needed

Daily

Retrieve, create and distribute personnel products. (OBIEE /BO Reports)

Daily

Total number of system Table updates 1 Monthly Total number of updates Local RIP Options 1 Quarterly Total number of transaction registers (TR) reports monitored, analyzed, and processed

1 Daily

SAVs with or without MPS staff Annually As requested, Create and distribute User Requested Special OBIEE Reports or Products

5 Daily

Advise or provide training on HRS technical matters to leadership, to include attendance at MPS leadership meetings or new commander briefings as requested

4 Monthly

Provide hands-on training as requested by MPS or other base functional activities.

5 Daily

EOM set-up, maintenance and monitoring 3 Daily Conduct in-house training as requested 1 Quarterly Produce Management Assessment Products and other monthly management product batches

145 Monthly

Produce functional program specific analytical products (Evaluation, AEF, etc.)

10 Weekly

Validate system related problems, publicize system Notice to Airmen (NOTAMS) and provide assistance to users

25 Weekly

Review and suspense JUMPS Reject Report 1 Daily Monitor, train, and coordinate corrective actions for all DJMS rejects with the appropriate work center

1 Daily

Maintain office file plan 1 Annually

30-21

Base OJT Total customer contacts (all methods, i.e., phone, e-mail, walk-ins)

810 Monthly

Coordinate, set-up and conduct Air Force Training Courses

1 Monthly

Total number of Unit Training Managers meetings set-up and conducted and minutes prepared.

4 Annually

Total number of SAVs coordinated, and conducted, leadership briefed, and reports prepared

1 As Requested, Statistical reports researched and processed 24 Monthly

12 Monthly Ancillary and 12 Monthly SOT

Total number of Air Force Occupational Measurement Squadron (AFOMS) and external training evaluation surveys received, distributed, and tracked

11 As Required

Total number of and MILPDS actions, includes processing upgrade actions, AFSC/TSC updates, 2096 processing, WAPS DIERT dates, etc.

75 Monthly

Total number CDC material ordered, processed, logged, tracked, reactivations, waivers, extensions, and scheduling course exams processed and proctored

22 Monthly Includes CDC enrollment and EOC tests.

Total number of monthly unit training rosters received, reviewed and distributed.

18 Monthly

Total number of 7-Level school attendees tracked and updated in system

5 Monthly

Maintain office file plan 1 Annually Military/Civilian Awards & Decorations Total customer contacts (all methods, i.e., phone, e-mail, walk-ins)

1200 Monthly

Number of reports/correspondences prepared for decoration program (Timeliness, Number of Awards submitted to HHQ, wing, squadrons etc.)

5 Monthly

Total number decorations reviewed for accuracy and eligibility and processed (Inbound)

100 Monthly

30-22

Total number decorations (Outbound) 40 Monthly Process Décor 6 and/or cancel suspense for TRG students.

400 Monthly

Total number of MILPDS updates and inquiries

155 Weekly

Total number of Annual Special Trophies and Awards reviewed, processed and tracked.

55 Annually

Total number of training and education sessions conducted

4 Annually/As Needed

Total number of DCPDS updates and inquiries

5 Weekly

Total number of Outstanding Civilian Career Service Awards (OCCSA) reviewed and processed

2 Monthly

Total number of Exemplary Civilian Service Awards (ECSA) reviewed and processed

3 Monthly

Research and process Length of Service certificates

22 Monthly

Review and process time-off, honorary, and monetary awards

15 Monthly

Process AFOUA & AFOEA Batch Updates for approximately 1,800 personnel

As awarded Annually

Maintain office file plan 1 Annually Military Formal Training Total customer contacts (all methods, i.e., phone, e-mail, walk-ins)

1200 Monthly

Total number of training allocation notices suspense and processed

150 Monthly

Total number of TDY orders processed for PME and Formal Training

50 Monthly

Total number of training updates in MilPDS 195 Monthly Total number of relocation folders created 185 Monthly Total number of personnel verified for eligibility and retainability for PME

240 Monthly

Total number of Enlisted Professional Military Education (EPME) and SOS allocations processed and/or deferments coordinated

55 Monthly

Total number of request cancellations or swaps processed

2 Monthly

Total number of briefings/training sessions conducted.

4 Annually/As Needed

30-23

Education Office Total customer contacts (all methods, i.e., phone, e-mail, walk-ins)

4000 Monthly

Counseling Sessions (scheduled and walk-ins)

300 Monthly

Total number of updates into MILPDS 25 Monthly Total number of assisting Central Office with MilTA events

15 Monthly

Total number of military Tuition Assistance degree plans reviewed

200 Monthly

Total number of MILPDS updates processed

– transaction register (TR) processing

25 Monthly

Total number of tests administered (i.e., CDC/DFPT/NCO Course Exams)

95 Monthly

Total number of Test Inventories and Destructions conducted

Quarterly

1 each QTR

Total number of e-exam updates 1 Monthly Total number of Education reports processed (HHQ, AFAEMS, and other government agencies)

1 Monthly

Total number of Education Fairs coordinated, set up and conducted

2 Annually

Total number of updates and inquiries into

AFAEMS

4,100 Monthly

Perform virtual out-processing actions. 650 Annually Conduct education briefings. 115 Annually Maintain office file plans 4 Annually Civilian Training Total customer contacts (all methods, i.e., phone, e-mail, walk-ins)

290 Monthly

Number of classes set-up, coordinated and offered

0 Monthly

Number of participants in classes offered. 0 Monthly Total number of MST courses tracked, and registrations coordinated.

205 Monthly

Total number of Statistical Reports prepared 1

Weekly Quarterly

Total number of units surveyed for the Annual Training Survey

17 Annually

30-24

Total number inputs processed into the Annual Installation Training Plan (AITP) – identifies base wide civilian training requirements

30 Annually

Total number of unit inputs to CATNIP;

identifies training requirements for upcoming fiscal year

30 Annually

Total number of training requests processed 25 Monthly Total number of updates to DCPDS affecting civilian training records

30 Monthly

Total number of training courses conducted 5 Annually Number of participants in training courses 100 Annually Total number of training documents processed/filed

25 Monthly

Total number of SF 182 and Impact Statements processed for training

25 Monthly

Total number of civilians out processed. 90 Annually

30-25

APPENDIX 30C

30C.1. MAPS AND WORK AREA LAYOUT AND GFF.

30C.1.1. Maps and Work Area Layout.

30-26

30C.1.2. GFF.

Function Building Number

Room Number

Street Address

Total Sq. Ft.

1. Military/ Civilian PSM 701 124, 124A, 124B, 124C

500 Fisher St 797

2. HR Supervisor, Education Services, Military/ Civilian Awards/ Decs, Military/Civilian Formal Training, Base OJT, Testing

701 224, 224A, 223B, 223D, 223E, 223L

500 Fisher St 3,608

NOTES:

1. Training course titles, location, type and length are subject to change as the needs of the Air

Force and policy change.

2. The Government has a NTE annual cost for all Government Furnished Training (GFT). It is the SP’s responsibility to fund all required/necessary personnel training once the government exhausts available funding. The Government will provide access to GFT with proper coordination through the respective functional areas and ACO approval, regardless of who provides the funding.

3. Courses listed in ‘J’ Appendices, under Special Training, Certification, or Licensing Requirement` column are required and will be funded by SP.

30-27

APPENDIX 30D

30D.1. CONTRACT DATA REQUIREMENTS LIST (CDRL).

Report Title Description/Form Submit To: Date Due Directive/ PWS Reference

3001. Status of Training (SOT)

Word Document AETC/A1KAT, 81 TRW/CC

Wing/SOT as requested Command/SOT Quarterly

AFI 36-2670

AFGM2020-02

PWS 30.1.2.4.4.3.

3002. Staff Assistance Visits (Base Training Manager)

Word Document Individual Unit Commander

As Required AFI 36-

2670_AFGM2020-

PWS 30.1.1.2.

30.1.2.3.8.

30.1.2.4.4.4.

3003. Awards & Decorations Timeliness

Excel Spreadsheet 81 TRW/CC Weekly AFMAN 36-2806

PWS 30.1.1.3.

30.1.2.2.1.3.

3004. Status of Total Force Awareness Training (TFAT)

Power Point Slide 81 TRW/CC As Requested, AFI 36-

2670_AFGM2020-

PWS 30.1.2.4.1.

3005. Annual Installation Training Plan (AITP)

Excel Spreadsheet 81 TRW/CV Annually AFI 36-

2670_AFGM2020-

30.1.2.4.6.3

3006. Civilian Training Funds (88751F) Execution

Excel Spreadsheet 81 FSS/CC Monthly AFI 36-

2670_AFGM2020-

02AFI 36-401

PWS 30.1.2.4.6.6.

3007. Base Training Manager Meeting Minutes

Word Document AETC/

A1KAT,

81 TRW/CC

Quarterly AFI 36-

2670_AFGM2020-

PWS 30.1.2.4.6.4.

30-28

APPENDIX 30E

30E.1. COLLATERAL TASKS (DUTIES). Required Report (Sample). Keesler Invoice Report According To Workload Performed.

Military or Civilian

Transaction (Mil or Civ):

Transaction Type:

Awards and Decorations, Personnel System Management (PSM), or Education and Training

Time Spent on

Transaction:

Program Element Code billed: Military, PEC 88560F, Civilian, PEC

88651F

Notes:

Mil Awards and Decorations

45 minutes 88560F

Civ PSM 1 hour 88561F Mil Education and Training 30 minutes 88560F

30-29

APPENDIX 30F

30F.1. GOVERNMENT FURNISHED PROPERTY (GFP). See Section 2 – All Services PWS, Appendix 2F, GFP.

30-30

APPENDIX 30G

30G.1. GOVERNMENT FURNISHED TRAINING (GFT).

Course Location Type of Training Approximate Length

1. Voluntary Education Training Program (such as e.g., AFAEMS, CCAF, etc.)

Maxwell AFB, Online, or other methods/locatio ns.

AFI 36-

2670_AFGM 2020-

03, para 6.4.2.(funding)

AFI 36-2649

Classroom training is normally 1 week or less and requires TDY; Online is normally 1 week or less and can be done onsite.

2. Military or Civilian Transaction (Mil or Civ):

Transaction Type:

Awards and Decorations, Personnel System Management (PSM), or Education and Training

Time Spent on Transaction:

Program Element Code billed: Military, PEC 88560F, Civilian, PEC 88651F

3. Mil Awards and Decorations

45 minutes 88560F

4. Civ PSM 1 hour 88561F

5. Mil Education and

Training 30 minutes 88560F

NOTES:

4. Training course titles, location, type and length are subject to change as the needs of the Air

Force and policy change.

5. The Government has a NTE annual cost for all Government Furnished Training (GFT). It is the SP’s responsibility to fund all required/necessary personnel training once the government exhausts available funding. The Government will provide access to GFT with proper coordination through the respective functional areas and ACO approval, regardless of who provides the funding.

6. Courses listed in ‘J’ Appendices, under Special Training, Certification, or Licensing Requirement` column, will be funded by SP.

30-31

APPENDIX 3H

30H.1. ACRONYMS.

Acronym Definition ADLS Advanced Distributed Learning Service ADSC Active Duty Service Commitment AFAEMS Air Force Automated Education Management System AEF American Expeditionary Force AFGM Air Force Guidance Memorandum AFI Air Force Instruction AFMAN Air Force Manual AFOEA Air Force Organizational Excellence Award AFOMS Air Force Occupational Measurement Squadron AFOUA Air Force Outstanding Unit Award AFPC Air Force Personnel Center AFPD Air Force Policy Directive AFPOA Air Force Personnel Operations Activity AFRC Air Force Reserve Command AFSC Air Force Specialty Code AFTC Air Force Training Course AITP Annual Installation Training Plan BEAST Basic Expeditionary Airman Skills Training BLSDM Base-Level Service Delivery Model BO Business Object CATNIP Civilian Automate Training Input Program CCAF Community College of the Air Force CDC Career Development Course CDRL Contract Data Requirements List CMS Case management System CPS Civilian Personnel Section DANTES Defense Activities for Non-traditional Educational Support DCPDS Defense Civilian Personnel Data System DJMS Defense Joint Military Pay System DL Distance Learning DLAB Defense Language Aptitude Battery DLPT Defense Language Proficiency Test DoD Department of Defense DoDD Department of Defense Directive DoDI Department of Defense Instruction DoDM Department of Defense Manual DSA Data Systems Analysts DTA Defense Travel Administration

30-32

DTS Defense Travel System ECSA Exemplary Civilian Service Awards EOM End of Month EPME Enlisted Professional Military Education ETCA Education and Training Course Announcements FLPP Foreign Language Proficiency Pay FSO Financial Services Office FSS Force Support Squadron FT Formal Training GFP Government Furnished Property GFT Government Furnished Training GI Government Issue GSU Geographically Supported Unit HAF Headquarters Air Force HHQ Higher Headquarters HR Human Resource HRS Human Resource System IAW In Accordance With KAFB Keesler Air Force Base KF Keesler Field LOV List of Values MAJCOM Major Command MAP Management Assessment Products MGIB Montgomery GI Bill MILPDS Military Personnel Data System MILPERS Military Personnel System MilTA Military Tuition Assistance MOH Medal of Honor MPS Military Personnel Section MST Mountain Standard Time MTC Management Training Committee NAF Non-appropriated Funds NCO Non-Commissioned Officer NCOA Non-Commissioned Officer Academy NEO New Employee Orientation NGB National Guard Bureau NLT No Later Than NOTAMS Notice to Airmen OAY Outstanding Airmen of the Year OBIEE Oracle Business Intelligence Enterprise Edition OCCSA Outstanding Civilian Career Service Awards OJT On the Job Training

30-33

OPM Office of Personnel Management OTA Oracle Training Administration PAS Personnel Accounting Symbol PEC Program Element Code PME Professional Military Education PSM Personnel System Management PWS Performance Work Statement RIP Record of Individual Personnel RPA Requests for Personnel Actions SAV Staff Assistance Visit SNCO Senior Non-Commissioned Officer SNCOA Senior Non-Commissioned Officer Academy TCO Test Control Officer TDY Temporary Duty TR Transaction Register TRW Training Wing TSC Training Status Code UTM Unit Training Managers

30-34

APPENDIX 30I

30I.1. OPERATION PLANS (OPLANS) AND SUPPORT AGREEMENTS. See Section 2 – All Services PWS, Appendix 2I, OPLANS and Support Agreements.

30-35

APPENDIX 30J

30J.1 SPECIAL TRAINING, CERTIFICATION, OR LICENSING REQUIREMENTS.

Position At Least

Special Training, Certification, or

Licensing Requirement

Required by Statute, Institution, Organization, or

Instruction

1. Education Services Career Counseling (OPM 1740 Series)

Bachelor’s Degree

Accredited college recognized by the U.S. Dept of Ed

AFI 36-2670 Total Force Development, para 6.7.2.1.

https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/1700/education-services-series-1740/

2. Personnel Security Clearances

TIER

3Background Investigation

US GOV/DoD/AF DoDM 5200.02 Section 4.1.a(3)(c)