Attach 1h -- PWS Section 28 - Community Services_28 Feb 22.pdf

FA300221R0012

Attachment 1h

28 Feb 2022

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Section 28: Community Services Performance Work Statement

(PWS)

TABLE OF CONTENTS

SECTION 28-1: DESCRIPTION OF SERVICES

SECTION 28-2: SERVICES SUMMARY

SECTION 28-3: GENERAL INFORMATION

APPENDIX 28A: PUBLICATIONS

APPENDIX 28B: WORKLOAD DATA

APPENDIX 28C: MAPS AND WORK AREA LAYOUT/GOVERNMENT FURNISHED

FACILITIES (GFF)

APPENDIX 28D: CONTRACT DATA REQUIREMENTS LIST (CDRL)

APPENDIX 28E: COLLATERAL TASKS (DUTIES)

APPENDIX 28F: GOVERNMENT FURNISHED PROPERTY (GFP)

APPENDIX 28G: GOVERNMENT FURNISHED TRAINING (GFT)

APPENDIX 28H: ACRONYMS

APPENDIX 28I: OPERATIONS PLANS (OPLANS) AND SUPPORT AGREEMENTS

APPENDIX 28J: SPECIAL TRAINING, CERTIFICATION, OR LICENSING

REQUIREMENTS

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SECTION 28-1

28.1. DESCRIPTION OF SERVICES

28.1.1. Overview. Community Services shall be dedicated to providing and promoting a broad range of core and enhanced programs and services such as, Fitness and Sports programs, Community Center Programs, and Library for Keesler Air Force Base (KAFB). These programs and services promote wellness, fitness, relaxation and self-improvement, in a healthy and safe environment for all active duty, retired military, families, DoD civilians-and their families, contractor employees and base organizations. Customer service shall be provided in a timely and professional manner that meets and/or exceeds customer expectations and improves the quality of life for Keesler personnel.

28.1.2. The Service Provider (SP) shall:

28.1.2.1. Provide complete programs for customers, with attention to all aspects of execution, including planning, advertising, supplies, equipment, and presentation, in compliance with all applicable Air Force publications, Activity Standards, AFIs, IG checklists, and 81st Force Support Force Support Squadron (FSS) Operation Instructions (OIs). The SP shall complete and submit annual DoD MWR Fitness Center Standards Installation Compliance Report to Air Force Services Center (AFSVC) annually. (CDRL 2801)

28.1.2.2. Provide Marketing Plans (CDRL 2802) for each Community Services activity annually, and ensure all advertising and Commercial Sponsorship required is coordinated and processed through Marketing Submissions and Publicity (CDRL 2803), are provided to 81 FSS/Marketing (FSK), monthly as needed. An after-action report will be submitted to Marketing after each special event. (CDRL 2804)

28.1.2.3. Provide innovative and cost- effective programs and services based on customer demand.

Customer demand data shall be derived from the use of Air Force & local surveys, customer focus groups and customer comment cards. Accurate customer headcounts shall be taken and documented. SP works within approved Appropriated Funds (APF) and Non-Appropriated Funds (NAF) budgets, meets all 81 FSS Resource Management suspense’s, uses appropriate AF Forms for processing NAF funds (CDRL 2805), and provides oversight of the following programs and services: Community Center/Digital Library and Sports and Fitness. The SP shall provide support for Air Force Services Center (AFSVC) funded morale programs such as Recharge for Resiliency (R4R) programs. R4R encompasses the following key resiliency components: The Single Airman Programming Initiative (SAPI), Recon and Deployed Affected Programming (Previously R4R).

These resiliency programs target specific audiences and provide needed support for the Airmen and their families. Provide safe and clean equipment and facilities/grounds, and documentation of cleaning that enhance the quality of life for the Keesler community. Report deficiencies in the base custodial contract’s performance of required cleaning.

28.1.2.4. Maintain and repair all equipment and facilities by submitting repair and/or replacement requests to the Contracting Officer Representative (COR) within a timely manner; performing and

28-3 documenting weekly preventive maintenance; submitting AF Form 332s; and Direct Scheduled Work-order’s (DSW’s) in a timely manner. SP is responsible for replacing all expendable supplies to include, but not limited to, racquetballs, goggles, racquets, hand sanitizer, equipment cleaning solution towels and containers nets, field chalk, soap dispensers and paper towel dispensers. The SP is responsible for the cost of expendable supplies and routine maintenance to the fitness equipment. Major repairs and replacement of GFE fitness equipment will be funded by the government through the GFE CLIN as funding is available. . Facility resident is responsible for maintenance of a 50-ft. radius around building except that which is covered by lawn and ground maintenance. An accurate 5-year plan (CDRL 2806) will be maintained for each activity (IAW AFI 34-101, plans should be submitted within 90 days after contract award and updated annually), which includes a list of needed repairs and equipment that has been fully researched and is ready to execute at any time funding is available. All facility signage will be professionally printed in appearance, framed, and updated annually. In addition, provide quality, cost effective administrative services that provide timely and accurate administrative reports, suspense’s, projects and correspondence.

Ensure adequate support is provided to all Air Force, Command, and Wing sponsored events relative to Fitness/Sports Services, Library Informational Services, and Community Center Services IAW AF Core Standards and Directives posted on the Air Force Services Center website.

28.1.2.5. Training.

28.1.1.5.1 Develop, document and execute a comprehensive Customer Service Training Program for SP conducted by qualified Community Services Supervisors. The Training Program shall have initial training program within the first 30 days after employment, followed by recurring training.

All new hires will receive a minimum of three (3) hours of customer service training within the first 30 days after employment. All employees receive a minimum of two (2) hours refresher Customer Service Training, either through the Force Support Knowledge Center (FSKC) website or local FSS course at least annually.

28.1.1.5.2. Develop and provide both general and specific functional area training in order to maintain the diversified skills required. GFT is identified in Appendix 28G. All training shall be documented.

28.1.1.5.3. Ensure all designated funds handlers receive annual Funds Handling and Anti-Robbery training. Provide a memorandum to the COR and the FSS Resource Manager designating funds handlers.

28.1.2.6. Community Centers.

28.1.2.6.1. Provide Keesler community with recreational activities and facilities to support official and non-official functions and offer a wide variety of customer driven programs and services IAW AFI 34-101. Core program areas include personal and professional development; performing arts;

leisure and recreation; and family and life skills. Provide direct oversight, supervision, administration, management, and program development of Community Services. Programs will be held at a variety of locations across the base with some events partnering with other 81 FSS activities. Community Center programs will be diverse and maintained IAW local policies and

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AFIs, with the SP providing all supplies, equipment, prizes, food & beverage, as needed, for each special event.

28.1.2.6.2. Provide at least one (1) semiannual market-driven event to promote community cohesion and resiliency. Event examples include Fourth of July celebrations, holiday tree lighting ceremony, concerts in the park, Make a Difference Day, talent contests, community yard sales, and festivals. SP is responsible for making arrangements for Community Center off base special functions.

28.1.2.6.3. Community Center provides, at a minimum, AFSVC core events annually to promote community cohesion and resiliency. Provide support for trademark events including: The Bed Race, Build a Boat, Give the World a Hand, Let’s Celebrate, contests, tournaments, competitions and Airmen programs. Ensure adequate support is provided to all Air Force, Command, and Wing sponsored events such as, the Annual Fall Fest, 4th of July Picnic, Air Show, Special Olympics, Entertainment programs, Post-Inspection celebrations, Base-Wide celebration, two (2) Base Yard Sales, AF Artist/Craftsman Contests, Teen Talent Program, Family Talent Program, reservations made for Commander’s Calls, official meetings, annual Open House, Hangar Dance, and private events all IAW local health and safety standards. Provide activities for Airmen in Training during the holiday “Exodus” period. Adequate support includes such items as managing entertainment contract, serving on planning committees, and reserving spaces for events. SP shall need advanced approval for purchasing NAF items in support of programs from Field Service Representative (FSR). SP is responsible for making arrangements for off base special functions SP shall submit requests through FSR to base contracting. SP shall set-up/take-down/clean-up for all official events (to include Club-catered official events) held at Bay Breeze Event Center (BBEC) and operate Audio-Visual (AV) system during all official events at the BBEC. Clean up includes folding and storing tables and chairs, returning AV components to pre-event status, picking up trash off the floor, vacuuming floor and securing facilities. Clean up does not include handling any tableware or food during catered events. Examples of official events are Commander’s Calls, promotion ceremonies, retirement ceremonies, squadron activities, military graduation ceremonies, military award banquets, etc. AV system will be provided by Government and will be standard commercial AV equipment. No training will be provided on AV equipment. For the BBEC setups- the Club (government) catering manager will add and schedule all set ups on a calendar that the SP will have access to. They will speak to the SP on a weekly basis about setups and typically provide at least a weeks’ notice and a minimum of 48 hrs notice

28.1.2.6.4. Coordinate an area for self-directed activities, e.g., board games, fantasy card games, state-of-the-art computer gaming, television, billiards, and ping pong.

28.1.2.6.5. The SP is also responsible for making reservations at the Welch Theatre.

28.1.2.6.6. The SP shall complete the Community Center Annual Assessment. (CDRL 2807)

28.1.2.7. Fitness and Sports Services.

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28.1.2.7.1. The SP shall make available a broad and diverse range of customer driven recreational, fitness, sports, wellness programs and services IAW the DoD MWR Fitness Center Standards and Air Force guidance and standards. Based on Wing direction one of the fitness centers will operate under a 24-hour unmanned access schedule. SP shall adhere to applicable wingman policy and post standards for unsupervised use of the facility that operates beyond scheduled supervised hours of operation. The Fitness and Sports services and programs are accomplished with a current goal of 100% APF support excluding varsity sports, which are accomplished in combination with APF, NAF, commercial sponsorships, and team fundraisers. SP shall support command-level and AF level competitions, as well as the World Class Athlete Program (WCAP). Varsity sports, as well as WCAP funding guidance will be provided from Air Force Services. Provide activities for Airmen in Training during the holiday “Exodus” period.

28.1.2.7.2. SP is required to procure and wear a standardized Fitness Uniform with corporate logo in place of USAF emblem and badges with name plates.

28.1.2.7.3. Maintain athletic fields and playing courts, which meet the requirements of safety and each sports’ governing body.

28.1.2.7.4. Plan, administer, organize, and schedule a wide variety of leagues, tournaments and intramural sports, including monthly scheduling of games, officials and clinics. Average numbers of games per season are (These are estimates only):

28.1.2.7.4.1. Intramural softball (Apr – Jul) – 40 games.

28.1.2.7.4.2. Flag football (Aug – Nov) – 25 games.

28.1.2.7.4.3. Volleyball (Mar – May) – 25 games.

28.1.2.7.4.4. Basketball (Dec – Feb) – 40 games.

28.1.2.7.4.5. Bowling (May – Oct) – 25 teams.

28.1.2.7.4.6. Golf (May – Sep) – 8 teams.

28.1.2.7.5. Ensure adequate support is provided to all Command, Air Force, and Wing sponsored fitness and sporting events.

28.1.2.7.6. Provide a broad range of fitness, athletic, and recreational programs, and equipment to include, at a minimum:

28.1.2.7.6.1. Intramural, extra-mural, self-directed, instructional and varsity programs.

28.1.2.7.6.2. Four (4) fitness special events per year. SP shall plan a fifth special event or have a rain plan in the case of canceled event. SP shall provide at least four (4) of the six (6) major

28-6 intramural sports programs (e.g., softball, basketball, flag football, volleyball, soccer, cross-country running) at no charge.

28.1.2.7.6.3. SP is required to purchase and maintain sports equipment such as footballs, volleyballs, basketballs, softballs, racquet balls/racquets/goggles; equipment for the fields, such as soccer nets, tennis nets, basketball nets, chalk, and paint; and medical grade equipment sanitizing products.

28.1.2.7.6.4. Extra-mural programs and varsity teams as determined by local demand and available financial resources.

28.1.2.7.6.5. A comprehensive fitness program to include functional fitness training, cardiovascular, training with selectorized and free weight strength equipment, group fitness classes, and other specialized individual fitness programs and assessments. Facilities maintain a comprehensive fitness and health resource for patrons, with interests or needs that cannot be met by the fitness facility.

28.1.2.7.6.6. Personal Fitness Assessments program will be made available to authorized patrons.

SP fitness staff will conduct unofficial assessment and provide exercise programs for patrons upon request as schedules allow. SP shall input information into the MICRO Fit program. Fitness assessments measure cardio-respiratory fitness, muscular strength and endurance, body composition, and flexibility using either a manual or computerized system. Examples of assessment modules include a step or sub-maximal cycle test, sit and reach, and skin fold calipers. Fitness assessments are conducted by contract personal trainers or trained fitness staff who, at a minimum, have completed the Air Education & Training Command (AETC) Fitness Specialist Course or other AF-approved certification. These fitness assessments are not official fitness assessments and are not meant to replace the official fitness assessments the members receive from the Fitness Assessment Cell. Customers taking Personal Fitness Assessments with fitness staff can request that the test be administered by a same gender employee. A pre-activity tool, such as Physical Activity Readiness Questionnaire (PAR-Q), will be posted in the facility and copies made available to patrons.

28.1.2.7.6.7. Individual instructions for free weight and selectorized and cardiovascular machines.

28.1.2.7.6.8. A fitness specialist that will monitor cardiovascular and strength-conditioning areas during peak periods. Fitness personnel will have the education, formal training, and experience needed to facilitate and oversee safe, effective use of the facility and associated programs.

28.1.2.7.6.9. Monitor fitness equipment room. A staff member must monitor fitness activity areas during peak hours and assist customers with equipment use. Peak periods will be defined based upon hourly head counts. All employees who monitor fitness activity will attend the AETC Fitness Specialist Course, or another AF approved certification prior to conducting exercise assessments referring to paragraph 28.1.2.7.6.8.

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28.1.2.7.7. Provides an overall fitness (OJT) training program, and initiate OJT within 36 hours after assignment for all sports and fitness center employees who deal exclusively with fitness operations or general sports and fitness programs.

28.1.2.7.8. Volunteers, such as sports coaches, may assist in program services delivery. Volunteers must be recruited, trained and recognized.

28.1.2.7.9. The fitness center will meet the minimum staffing requirements IAW applicable directives and AFI 34-266, and dedicated positions required in MWR Fitness standards Annex 1.

Training requirements are further identified in the Appendices and AFI 34-266, AF Fitness, Sports, and World Class Athlete Program and Air Force Fitness and Sports Standards and shall be adhered to in the performance of this contract. All training shall be documented.

28.1.2.7.10. A Fitness Equipment Replacement Plan must be kept up to date (CDRL 2808). Once new fitness equipment has been received at the installation, items must be added to the AFSVC Fitness Equipment Database within 10 duty days. Additionally, any equipment removed from inventory must be removed from the database within 10 duty days.

28.1.2.7.11. The Fitness & Sports Manager, or appointed Fitness and Sports Center Staff members, develop and adhere to an annual maintenance plan with thorough checklists for each facility that prescribes maintenance requirements for equipment and facility. Facility related work orders will be submitted to Civil Engineering. Weekly inspections are conducted and documented for all indoor and outdoor facilities. Submit work orders and follow up on them.

28.1.2.7.12. Management works an uncommon tour of duty to meet customer and program demands. An uncommon tour of duty is one in which the duty hours are not fixed but vary as needed.

28.1.2.7.13. SP shall provide equipment maintenance and repair IAW applicable AFI/Directives and manufacturer standards. A sign shall be placed on each piece of equipment that is out of order noting date taken out of service and estimated completion date.

28.1.2.7.14. Ensure adequate staff support is provided to staff all facilities and special events simultaneously when needed.

28.1.2.7.15. Advertising for upcoming higher level AF Sports competitions and World Class Athlete Program (WCAP) is made available at relevant base level sporting events (intramural, extramural, varsity), at Sports/Fitness Council meetings, and within the fitness center.

28.1.2.7.16. Activity Managers and Assistant Managers must complete the Air Force Services Activity Fitness and Sports Online Management Course within one year of employment. Activity Managers and/or Assistant Manager attend at least one national, regional, AFSVC sponsored, or DoD sponsored workshop/conference annually. The Fitness & Sports Manager completes the applicable AF Services Activity Manager's Course within one year of employment. Key mid-level staff (Operations Manager, Fitness Program Manager and Sports Program Manager) may attend

28-8 only if the manager and assistant have attended and, on a space, available basis. All training is funded by SP unless funds are available on the contract for training.

28.1.2.7.17. SP shall maintain facility cleanliness and safety by periodically cleaning throughout the day, as well as following all cleaning guidelines listed in MWR Fitness Standards Table 1 – Cleaning Schedule. This cleaning is in addition to cleaning performed by the custodial contract.

28.1.2.7.18. SP is responsible for software updates and warranty renewal for any electronic fitness-related systems, such as fitness assessment systems and virtual fitness systems.

28.1.2.7.19. SP shall pay for and maintain Wi-Fi capability for the Blake, Dragon, and Triangle Fitness Centers.

28.1.2.7.20. SP shall establish a Sports and Fitness Council. Meetings are held quarterly, with minutes kept (CDRL 2809)

28.1.2.7.21. SP shall establish an Emergency Preparedness Plan with Wing safety office and Medical Group POC IAW AFI 34-266 and Fitness Services Standards.

28.1.2.8. Library and Informational Services.

28.1.2.8.1. Digital Library in the Vandenberg Community Center/Commons. A Digital Library satisfies the requirement for study/meeting space and access to digital services/databases. The library will no longer require the stacks, ILS and annual subscriptions. The Library and Information Services provides commercial internet-capable computers in adequate quantity to serve the population. The Digital Library provides personalized customer assistance to access AF Digital Media resources, FAX and copier service (nominal fee), computer/Internet access, and the capability for customers to perform on-line searches for informational material. Library and Informational services are provided with 100% APF support, and also performs some NAF functions such as copy machine and fax machine fees. The installation provides spaces for private study, meeting rooms, and access to digital services and databases. The digital library primarily provides electronic devices to patrons so that they may access digital media and online resources.

28.1.2.8.2. Maintain up-to-date technical services to include 30 computers that are not more than five (5) years old, and computer game systems and games that are not more than three (3) years old.

SP shall ensure that each computer has the most current security patch/software/version installed.

SP budgets for and procures new computers, monitors, and mouse and keyboards, as well as gaming systems and games, IAW AF lifecycle management standards (every five (5) years) from the date of purchase. SP is 100% responsible for maintenance of the computers, gaming systems and games.

If a computer becomes unrepairable/unserviceable, the contractor is required to replace the system.

Internet capability provided, to include Wi-Fi, with enough bandwidth to support 50 patrons at a minimum download speed of 50 mbps. Current monthly services are provided through APF funding. Each computer will be connected to a commercial internet SP and shall meet the same prescribed security standards as Government IT systems on the Government network.

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28.1.2.8.3. Administration of programs and activities is planned a year in advance for the planning calendar and is coordinated and marketed through 81 FSS Marketing. Also includes orientations for Commanders, first sergeants, instructors, seasonal programs and displays that highlight special occasions and base observances (such as ethnic cultural heritage), and provide support for base mission and initiatives,

28.1.2.8.4 The library annual report (CDRL 2810), and DoD Library Standards (CDRL 2811) will be prepared and submitted annually via the AF Library and Information System (AFLIS) and coordinated through 81 FSS/FSD. A Library Technology Plan will be prepared and provided to 81FSS annually (CDRL 2812).

28.1.2.9. Resource Management.

28.1.2.9.1. Submit realistic budgets each quarter that are consistent with HHQ and local funding rules and guidelines. Budgets shall be updated/revised quarterly. If applicable, actual financial performance in each area should endeavor to meet budgeted goals. If goals are not met, a written explanation of circumstances and reasons for the failure/variance will be made to the FSS Resource Manager five working days after the publishing of the financial statement. This action is in addition to any reporting requirements generated by MAJCOM, Air Force or higher headquarters' directives.

28.1.2.9.2. Administer and protect all government funded assets and property in their charge. All Deposit slips, cash receipts, and other supporting documentation from income generating activities shall be turned in to the Force Support Squadron Resource Management Flight by 1030 the following workday. Comply with local NAF Operating Instructions.

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SECTION 28-2

28.2. SERVICES SUMMARY.

Performance Objective PWS Reference Performance Threshold

28.2.1. Customer service provided in a

timely and professional manner that meets and/or exceed customer expectations and improves the quality of life for Keesler personnel for the following programs and services:

Community Center/Digital Library, Sports & Fitness

28.1.1.

28.1.3., 28.1.6., 28.1.6.1., 28.1.6.2-5.

28.1.6.5.1-12 28.1.8.

Not more than 2 valid complaints per month for Sports/Fitness and Community Center/Digital Library combined

28.2.2. Ensure compliance with all

applicable Air Force publications:

Services Standards, Activity Standards, AFIs, IG checklists, and 81 FSS OIs for the following programs and services: Community Center/Digital Library and Sports & Fitness

28.1.2.1

Will achieve 100% compliance with all applicable AF publications: Air Force Services Center Standards, applicable AFIs, and IG checklists, 81 FSS OIs. Required level of service is not more than two (2) non-compliant items per month for Sports/Fitness and Community Center/Digital Library combined

28.2.3. Provide safe and clean

equipment and facilities/grounds, and documentation of fitness center cleaning, that enhance the quality of life for the Keesler community for the following programs and services:

Community Center/Digital Library, Sports & Fitness

28.1.1.

28.1.2.3

Not more than two (2) valid complaints per month for Sports/Fitness and Community Center/Digital Library combined and Achieve 100% compliance with required daily fitness center cleaning and cleaning logs. Required level of service is not more than two (2) findings per month. Findings are defined as instances of cleaning not taking place and/or not documented.

28.2.4. Provide quality, cost effective

Administrative Services that provide timely and accurate administrative reports, suspense’s, projects and correspondence for the following programs and services:

Community Center/Digital Library, Sports & Fitness

28.1.2.4 Not more than one (1) late suspense

per month for all administrative and financial reports, suspense’s, projects and correspondence, for Sports/Fitness and Community Center/Digital Library combined

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28.2.5. SP works within approved NAF

and AF budgets meets all 81 FSS Resource Management suspense’s and provides oversight of the following program and services: Community Center/Digital Library, Sports and Fitness.

28.1.2.

28.1.6.

28.1.8.

28.1.2.3

Meets budget targets with no greater variance (Unless explanation approved by FSS Commander) than +/- 10% or +/_ $1000.00, whichever is greater, per quarter, and suspense dates for all financial budgets and reports with no more than one late suspense per activity, per quarter. No more than one (1) surprise cash count finding, per activity, per year

28.2.6. Provide innovative and cost-

effective programs and services that are based on customer demand. Customer demand data shall be derived from the use of Air Force and local surveys, customer focus groups and customer comment cards for the following activities: Provide core programs in the following programs and services:

Community Center/Digital Library, Sports & Fitness

28.1.1.

28.1.2.

28.1.6.

28.1.8.

28.1.2.3

Required level of service is the distribution of customer feedback surveys to participants of 100% of special events. Submitted surveys shall be made available to COR for review. Conduct four focus groups per year, one (1) per quarter

28.2.7. Maintain and repair all

equipment and facilities by performing and documenting weekly preventative maintenance, for the following programs and services: Community Center/Digital Library, Sports & Fitness

Required level of performance is not more than one missed suspense per quarter for both of the following:

-Weekly equipment status report -Weekly facility inspection report

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28.2.8. Maintain and repair all

equipment and facilities by submitting repair and/or replacement requests in a timely manner, submitting AF Form 332’s, and DSW’s in a timely manner for the following programs and services: Community Center/Digital Library, Sports & Fitness

28.1.1. Required level of performance is not

more than one missed suspense per quarter for both of the following:

- All inoperable equipment repaired with 14 calendar days unless deemed beyond cost of repair by Fitness Center Manager in coordination with the COR.

- AF Form 332 or DSW submitted no later than 1 week (5 working days) from the time the repair needed is identified.

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SECTION 28-3

28.3. GENERAL INFORMATION.

28.3.1 APF Support.

28.3.2. Hours of Operation will be determined by the Functional Commander. Adjustment to the hours of operation will be made at no additional cost to the Government as long as number of hours does not change. (Refer to Appendix 28B for the Required Hours of Operation per Week)

Vandenberg Commons/Digital Library, Bldg. 7503:

Monday – Thursday of Training Friday weeks

0900 -1800

Non training Friday 0900 -2100 Saturday – Sunday - 0900 - 2100 Holiday’s 1200 - 1800

* Note: Closed Thanksgiving Day, Christmas Day and New Year’s Day

Bay Breeze Event Center, Bldg. 6732 Weekdays Variety of weekday times dependent upon the number of official events scheduled. Approximately 1-2 times per month there will be an official event that is not within regular Weekday duty hours. Each occurrence would require 2-5 hours of set-up, supervision/operation of A/V system, Take-down, and clean-up.

Sports & Fitness Blake Fitness Center, Bldg. 1201 Monday – Friday 0430 -2230 Saturday, Sunday, Holidays 0800-1900 Christmas Day Closed Dragon Fitness Center, Bldg. 4106 Monday – Friday 0600 - 2000 Non-Training Friday 0600 -1700 Saturday & Sunday 0800 -1200

Facility Category APF Funding Fax and Copier Service C 0% Gymnasium, Physical Fitness, Aerobic Studios Programs A 100% Fitness Centers& Sports A 100% Varsity Sports B As available Snack Bars/Soda Fountain/Health Bars C 0% Pro Shops/Other resale activities C 0% Community Centers A 100% Entertainment (music and theatre) B 50-100%

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Holidays Closed Triangle Fitness Center, Bldg. 7504 Monday – Thursday 0400 - 2100 Trng Friday 1000 - 2100 Non Trng Friday, Saturday, Sunday 1000 - 1800 Holidays Closed

28.3.3. Sports and Fitness.

28.3.3.1. Blake Fitness Center. The Blake Fitness Center consists of five (5) racquetball courts, weight, cardio and life fit workout areas, basketball court, men’s & ladies showers and lockers, sauna, steam room, latrine room, pro shop, lobby area, two (2) offices, and laundry room. Numbers below are approximations.

Square Footage Peak Participation Times Monthly Participation

26,000 0500 - 0700 15,000 1000 - 1300 1600 - 2100

28.3.3.2. Dragon Fitness Center. The Dragon Fitness Center consists of a cardio, weight room, lobby and checkout area, Warfighter court with an Alpha Warrior Rig and space for group fitness classes, men’s and ladies shower, latrine and locker rooms, one (1) aerobic area, two (2) offices, and two (2) group fitness classrooms. Fitness centers may have dedicated rooms and equipment for extreme conditioning programs as long as they do not market these programs by a licensed or trademarked name (e.g., CrossFit, P90X, Insanity, etc.). Rather, the programs must be marketed as a name such as Extreme Workout, Combat PT, Tactical Fitness, etc. IAW AFI 34-266, 3.4.7.7.

Numbers below are approximations.

11,000 1100 - 1300 5,000 1600 - 1900

28.3.3.3. Triangle Fitness Center. The Triangle Fitness Center consists of a cardio, weight rooms, boxing workout room (heavy & speed bag), lobby and checkout area, laundry room, men’s and ladies shower, latrine and locker rooms and two (2) offices. Numbers below and approximations.

9,000 1100 - 1300 7,000 1600 - 2000

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28.3.3.4. Men’s and Women’s Varsity and Intramural Programs. Sports competitions and tournaments are held in a variety of locations throughout Keesler AFB. Varsity teams may choose to participate in off-base tournaments.

28.3.3.4.1. Intramural Sports. May include flag football, volleyball, basketball, bowling, golf, softball, soccer. To meet the requirement of running the Golf and Bowling intramural sports programs, the SP must interface with the APF and NAF activity managers for time and space availability.

28.3.3.4.2. Varsity Sports: May include softball, basketball, softball

28.3.3.4.3. Court and Field Maintenance. Courts and fields are maintained IAW the following organizational guidelines:

Sport Organization

Basketball National Collegiate Athletic Association (NCAA) Soccer NCAA Softball American Softball Association Volleyball United States Volleyball Association (USVBA) Golf United States Golf Association (USGA) Bowling American Bowling Congress (ABC)

Women International Bowling Congress (WIBC) Football Mississippi High School Association Tennis United States Tennis Association (USTA)

28.3.3.4.4. Outdoor Areas. Two (2) softball – each field is 260ft from home plate to the left and right field and center plate is 430 ft. from left field to right field; one (1) football/soccer field (multipurpose field) – 575 ft. x 220 ft. (inside light poles); tennis complex – 412 ft. x 120 ft.; three running courses; 4 sand volleyball courts – each curt is 300 ft. x 80 ft.; one (1) skate park; and two

(2) batting cages. Facility maintenance of softball fields includes empting trash, lining and dragging fields. Football and soccer field maintenance includes lining the fields and emptying trash. Tennis courts maintenance includes emptying trash, replacing nets and windscreens. Running course maintenance consists of empting trash and inspecting for damage. Sand volleyball courts maintenance consists of empting trash, replacing nets, and replenishing sand.

28.3.3.4.5. Staffing Requirements. There are six (6) mandatory positions for Fitness & Sports: one

(1) Fitness & Sports Manager (FSM), one (1) Operations Manager, one (1) Fitness Program Manager, Sports Program Manager, and multiple Certified Fitness Specialists and Fitness Technicians. Position’s descriptions may be found in the Air Force Fitness and Sports Services Standards, Annex 1. The first four (4) positions listed are dedicated positions.

28.3.4. Vandenberg Commons.

28.3.4.1. Community Center. Monthly participation is 2,000. This facility has 40,000 square feet, which consists of meeting rooms, computer area, video gaming room, 2 large ballrooms, game

28-16 room, customer service/snack counter, karate/multi-purpose rooms. Manage and oversee movie room, pool/arcade area and music area.

28.3.4.1.1. Base wide and Special Events. Annually scheduled events include, such as, the Air Force Entertainment acts, and support for the annual Mississippi State Special Olympics. SP shall need advanced approval for purchasing NAF items in support of programs from the 81 FSS Resource Management office (FSR) Administration of programs is planned a year in advance for the planning calendar and includes at least quarterly programs for adults that are coordinated and marketed through 81 FSS Marketing. Planned events are subject to change and/or adjustment for special situations. Also includes instructors, seasonal programs and displays that highlight special occasions and base observances (such as ethnic cultural heritage) and provide support for base mission and initiatives. A monthly program of activities includes at least one (1) community program per month and two self-directed activity programs per week. There is a written marketing plan which covers programs in the core program areas. Coordination for base special events requires meetings with other 81 FSS activity managers, marketing, public affairs, and other organizations and wing project officers as well as contracting with off-base venues.

28.3.4.1.2. Staffing Requirements. There are three (3) mandatory dedicated positions in the Community Center: one (1) Community Center Manager, one (1) Program Director, and multiple Recreation Assistants. Position descriptions may be found in the Air Force Community Center Standards document, Annex 1.

28.3.4.2. Digital Library is co-located with the Community Center in the Vandenberg Commons and has the same hours of operation.

28.3.4.2.1. Surge Requirements. 5-year Strategic Plan, input to the Marketing Plan (one (1) and five

(5) year) and Technology Plans are prepared, as well as input to central APF budgets.

28.3.4.2.1.2. Staffing Requirements. Key personnel include a Library Technical Information Specialist and a Lead library technician. Key Tasks and Duties include: Ability to operate fax, copier and computer printer, assisting customers with gaining access to AF sites, familiarity with using/troubleshooting CAC readers and CAC Certificates, making change for services rendered, observing, educating and enforcing AF network security standards and protocols, and educating customers on permissible and non-permissible sites. Also includes assisting customers with access to the following Air Force Library Digital Media Program sites/applications:

AF Portal Digital Library Resources (found on AF Portal/Library and Resources site) Library and Resources sites: Examples – OverDrive, Kuder, RBDigital, Tutor, Safari, Petersons, MilitaryOneSource, etc.

MyPay LeaveWeb CSAF/CMSAF Reading List

28-17

28.3.4.3. Legends Café’. The Legends Café is located within the Vandenberg Commons. The Keesler Club runs the Legends Café’. This is NOT part of the SP’s operation, this paragraph for information only.

28.3.4.4. Facilities/Equipment Reservations. Facilities and an assortment of equipment items are available for reservations or check out. An accurate reservation system is maintained to preclude scheduling and utilization conflicts. Vandenberg Commons provides cable or satellite TV service.

Current system components of the AV system at the Bay Breeze Event Center are standard commercial AV Equipment. SP shall be responsible for all training on A/V equipment.

28-18

APPENDIX 28A

28A. PUBLICATIONS.

Publication Number Date Title

AFI 23-101

AFGM2019-01

21 Oct 20 Materiel Management Policy

AFI 24-301 21 Oct 19 Ground Transportation AFI 34-101 16 Apr 19 Air Force Morale, Welfare, and Recreation (MWR)

Programs and Use Eligibility AFI 34-108 21 Aug 18 Commercial Sponsorship and Sale of Advertising AFI 34-219 30 Apr 19 Alcoholic Beverage Program AFI 34-266 25 Sep 18 Fitness, Sports, And World Class Athlete Program AFI 48-110 2 Feb 18 Immunizations and Chemoprophylaxis for the Prevention of Infectious Diseases, Cert Current 2-Feb-18 AFI 48-116 11 Sep 18 Food Safety Program AFI 65-106 15 Jan 19 Appropriated Fund Support Of Morale, Welfare, And

Recreation And Nonappropriated Fund Instrumentalities

(NAFIS)

AFI 65-601V1 24 Oct 18 Budget Guidance and Procedures

AFMAN 34-201 28 Sep 18 Use of Nonappropriated Funds

AFMAN 34-202 25 Jun 19

Procedures For Protecting Nonappropriated Fund Assets

AFMAN 34-204 9 Oct 18 Property Management AFMAN 34-208 18 Sep 18 Nonappropriated Fund Property and Liability Program

AFMAN 34-209 2 Oct 19 Nonappropriated Fund Financial Management and Accounting

AFMAN 34-214 23 Mar 10 Procedures for Nonappropriated Funds Financial Management and Accounting

AFMAN 91-203

AFGM 2020-01

8 Sep 20 Air Force Occupational Safety, Fire, and Health Standards

AFPD 91-2 3 Sep 19 Safety Programs DoDI 1015.10 6 May 12 Military Morale, Welfare, and Recreation (MWR)

Programs DoDI 7000.14 10 Aug 20 DoD Financial Management Policy

28-19

Publication Number Date Title

RDS (Online) https://afrims.cce.af.

mil/afrims/rims.cfm

Records Disposition Schedule (RDS) (AFRIMS Website) Accounting and Management

Not Numbered AFSVC website

Air Force Service Standards https://cs2.eis.af.mil/sites/10042/ServicesStandards/Servic es%20standards.pdf

AFMAN 48-105 26 Jun 20 Public Health Surveillance AFMAN 32-1084 14 Jan 20 Standard Facility Requirements AFI 32-9005 3 Feb 20 Real Property Accountability and Reporting

28-20

APPENDIX 28B

28B. WORKLOAD.

Workload Estimated Quantity

Frequency Estimated Duration of Task

Fitness/Sports Center – Keesler Average Customer Count 27,000 Blake Fitness Center 15,000 Monthly Triangle Fitness Center 7,000 Monthly Dragon Fitness Center 5,000 Monthly Number of Operational Hours Blake Fitness Center 112 Weekly Triangle Fitness Center 92 Weekly Dragon Fitness Center 78 Weekly Approximate pieces of equipment available Blake Fitness Center 102 Number as of

June 2020

Triangle Fitness Center 89 Number as of

Dragon Fitness Center 90 Number as of

Manage Incentive Programs 12 Annually – AFSVS Fitness & Sports Standards 3.1.7

One (1) hour daily, one (1) staff member

Maintain & order fitness equipment & supplies

12 Monthly 10 hrs. per month, one (1) staff member

Maintain and repair Fitness equipment and vinyl

4 – Fitness equipment 6 – Vinyl

Quarterly

Special events 4 Quarterly (minimum is four (4) per year, of which one should be family oriented, e.g.

walk/runs, sports days, etc.)

Planning – eight (8) hrs Executing – four (4) hrs Staffing – four (4)

Manage Contract Services & Sports officials’ services (i.e.

Massage therapy, officials, aerobic etc.)

50 Annually Two (2) hrs per instance Staffing – one (1)

28-21

Frequency Estimated Duration of Task

Operate the Front Desk: answer phones, greet customers, send faxes & e-mails, and issue equipment.

Staffing – two (2) per shift

Blake Fitness Center 364 Annually Triangle Fitness Center 355 Annually Dragon Fitness Center 355 Annually Conduct “Fitness Floor Time”:

hourly headcounts, refill cleaning stations, assist customers with correct use of equipment, equipment inspection, general cleaning & trash pick-up, re-rack weights, enforce Fitness Center standards, document repair needs

Staffing – one (1) per shift

Blake Fitness Center 364 Annually Triangle Fitness Center 355 Annually Dragon Fitness Center 355 Annually Conduct equipment orientations: One (1) hr. per instance Blake Fitness Center 30 Monthly Triangle Fitness Center 15 Monthly Dragon Fitness Center 4 Monthly Conduct facility orientations: 30 minutes per instance Blake Fitness Center 96 Monthly Triangle Fitness Center 30 Monthly Dragon Fitness Center 25 Monthly Assists with Special Olympics 1 Annually Six (6) hrs.

Staffing – two (2) Manage Sports programs 14 Monthly Conducts Sports Advisory Council Meetings

4 Annually

Conducts Sports Team Meetings 20 Annually Manage Commanders Cup Program

1 Annually Five (5) hrs., Staffing – one (1)

Batting Cage reservations 10 Monthly Batting Cage Maintenance/Repair 15 Annually Prepare/Maintain Indoor Volleyball Courts

50 x 2 courts

Annually Two (2) hrs., Staffing – two 2(2)

Prepare/Maintain Softball Fields 50 x 2 fields Annually Three (3) hrs., Staffing – Two (2)

28-22

Frequency Estimated Duration of Task

Prepare/Maintain Multi-Purpose field for Flag Football and Soccer

30 Annually Three (3) hrs., Staffing – Two (2)

Prepare/Maintain Sand Volleyball Courts

12 Annually Two (2) hrs., Staffing – One (1)

Prepare/Maintain Tennis Courts 1 Annually Three (3) hrs., Staffing – One (1)

Maintain Crotwell Pavilion 4 Monthly One (1) hr., Staffing – One (1)

Maintain Running Tracks 4 x 3 tracks Monthly Three (3) hr., Staffing – One (1)

Maintain exterior cleanliness of building: pick up trash

4 buildings Daily One (1) hr., Staffing – Four (4)

Maintain exterior appearance of buildings: pull weeds

4 buildings Weekly:

Seasonal

One (1) hr., Staffing – Four (4)

Reserve field, schedule and coordinate sand volleyball, court volleyball, flag football, tennis, soccer, and softball games

10 Monthly 30 minutes Staffing – One (1)

Create/maintain/update sports grounds maintenance plan

2 Annually Two (2) hrs., per instance

Maintain Sauna/steam room (men & women)

30 Monthly 30 minutes, Staffing – One (1)

Conduct sports tournaments 10 Annually 12 hrs., Staffing – Two (2)

Conduct facility inspections 1 Weekly One (1) hr., Staffing – One (1)

Initiate & follow-up on facility work orders

28 Monthly One (1) hr., Staffing – One (1)

Perform minor maintenance on equipment

1 Monthly Three (3) hrs., Staffing – One (1)

Conduct PT Leader Liaison meetings

4 Annually One (1) hr., Staffing – One (1)

Make facility reservations 10 Monthly 30 minutes Staffing – One (1)

Register customers for Blake Fitness Center 24/7 unmanned access

5 Weekly 30 minutes Staffing – Once (1)

Review security camera footage of unmanned hours

1 Monthly One (1) Staffing – One (1)

Prepares, documents & receive cash transactions

4 Monthly One (1) hr., Staffing – One (1)

One-on-One Fitness Training: 40

28-23

Frequency Estimated Duration of Task

A. Fitness Assessments 20 Monthly Two (2) hrs.

Staffing – One (1)

B. Personal Exercise Plan 20 Monthly Two (2) hrs.

Staffing – One (1)

Manage Varsity Sports Program 1 Monthly Four (4) hrs., Staffing - One (1)

Manage Fitness Kiosk Reservations

15 Monthly 30 minutes Staffing – One (1)

Conduct group fitness classes 20 Weekly One (1) hr., Staffing – One (1)

Schedule/Coordinate Aerobic, Strength & FIP Classes

12 Monthly Two (2) hrs., Staffing – One (1)

Attend NAF Council Meeting 4 Annually One (1) hr., Staffing – One (1)

Submit NAF budget 1 Quarterly Two (2) hrs., Staffing – One (1)

Submit NAF FinPlan 1 Annually Five (5) hrs., Staffing – One (1)

Prepare & submit GFE replacement requests

2 Weekly Two (2) hrs., Staffing – One (1)

Prepare & submit unfunded requirements list

1 Annually Eight (8) hrs., Staffing – One (1)

Create/maintain/update 5-year Equipment Replacement Plan

4 Annually Eight (8) hrs., Staffing – Two (2)

Create/maintain/update 5-year Facility Plan

1 Annually Eight (8) hrs., Staffing – Two (2)

Vandenberg Commons: Community Center/Digital Library Average Customer Count 1,995 Monthly Number of operation hours Approx 75 Weekly Performs administrative duties on computers & printers

4 x 32 computers & 2 printers

Monthly 33 hrs., Staffing – One (1)

Conducts Digital Library Customer Orientations

10 Monthly 30 minutes Staffing – One (1)

Manage Digital Resources 15 x 4 databases

Monthly One (1) hr., Staffing – One (1)

Man Customer Service Desk 9 hours Daily Staffing – Two (2) Initiate & follow-up on facility work orders

2-3 Monthly One (1) hr., Staffing – One (1)

Conduct facility inspections 1 Weekly One (1) hr., Answer Customer feedback forms 2 Monthly 30 minutes

28-24

Frequency Estimated Duration of Task

Staffing – One (1) Prepares, documents, & receive cash transactions

2-3 Monthly One (1) hr., Staffing – One (1)

Attend NAF Council Meeting 4 Annually One (1) hr., Staffing – One (1)

Submit NAF Budget 4 Annually Two (2) hrs., Staffing – One (1)

Submit NAF FinPlan 1 Annually Two (2) hrs., Staffing – One (1)

Prepare & submit GFE replacement requests

Quarterly Two (2) hrs., Staffing – One (1)

Prepare & submit unfunded requirement list

1 Annually Five (5) hrs., Staffing – One (1)

Create/maintain/update 5-year Equipment Replacement Plan

2 Annually Four (4) hrs., Staffing – One (1)

Create/maintain/update 5-year Facility Plan

2 Annually Four (4) hrs., Staffing – One (1)

Plan & execute special events/programs/tournaments

3 Monthly Planning – Eight (8) hrs., Execution – Four (4) hrs., Staffing – Three (3)

Coordinate with other base 5 Annually Eight (8) hr., Staffing – Two (2)

Make customer reservations 10 Monthly 30 minutes Staffing – One (1)

Manage instructional class reservations

1 Monthly One (1) hr., Staffing – One (1)

Manage & oversee pool table & arcade area

1 Daily Nine (9) hrs., Staffing (1)

Manage & oversee electronic game room

1 Daily Nine (9) hrs., Staffing (1)

Manage & oversee music room 1 Daily One (1) hr., Staffing - One (1)

Manage & oversee movie room 1 Daily One (1) hr., Staffing - One (1)

Manage & oversee table/card game room

1 Daily One (1) hr., Staffing - One (1)

Maintain exterior cleanliness of building: pick up trash

1 Building Daily One (1) hr., Staffing - One (1)

Maintain exterior appearance of building: pull weeds

1 Building Weekly/Seasonal One (1) hr., Staffing - One (1)

28-25

Frequency Estimated Duration of Task

Set-up/Take-down/Clean-up for official events

10 Monthly Three (3) hrs., Staffing – Two (2)

Operate Audio-Visual System during officials events

10 Monthly Two (2) hrs., 28-26

APPENDIX 28C

28C. MAPS AND WORK AREA LAYOUT/GOVERNEMENT FURNISHED FACILITES

(GFF).

28C.1. List of Facilities.

Building Room (s) Occupants Function Remarks Bldg. 7504 All 81 FSS Triangle

Fitness Center

Bldg. 1201 All 81FSS Blake Fitness Center

Bldg. 4106 All 81FSS Dragon Fitness Center

Bldg. 7503 All except

- café area

- Game machine maintenance rm and Lounge

81FSS Vandenberg Commons

No room #’s

Work areas where service is to be provided Bldg. 7408 All except:

- AAFES Snack Bar

- AAFES Office Area

- Projection Room

81FSS Welch Theater No room #’s

Bldg. 6732 2nd floor ballrooms; two 1st floor function rooms

81 FSS Bay Breeze Event Center

FAC 7508 D4 Softball field 81FSS FAC 7509 D5 Softball field 81FSS FAC 7518 1 Skate Park 81 FSS FAC 1301E 1 Running Track (.25 & .30 mile)

81FSS

No designation

I-81 Running Course 81FSS

FAC 7005 1 Running Track (.25 &.5 mile) 81FSS FAC 1924E 4 Sand Volleyball Courts 81FSS Block 4 & 5 1 Soccer/Football field 81FSS FAC 6016 Tennis Courts Complex 81FSS FAC 7521 2 Batting Cages 81 FSS FAC 1605 Multipurpose Field Storage 81 FSS FAC 7510 HAZMAT Storage Shed 81 FSS FAC 7530 Triangle Storage Shed/Garage 81 FSS

28C.2. Maps.

28-27

28C.3. Floor Plans.

Vandenberg Commons

28-28

Vandenberg Commons

Welch Theatre

Bay Breeze Event Center

28-29

28-30

Dragon Fitness Center

Dragon Fitness Center

Blake Fitness Center

28-31

Blake Fitness Center

Triangle Fitness Center

28-32

28-33

APPENDIX 28D

28D. CONTRACT DATA REQUIREMENTS LIST (CDRL).

CDRL Report Title

Description/Form Submit To: Date Due Directive/PWS

2801. DoD MWR Fitness Center Standards Installation Compliance Report

Complete checklist of items contained in AF Services Standards, AF Fitness Services Standards, & AF Fitness Center Program Standards

AFSVC Annually AFSVC DoD Fitness Center Standards Installation Compliance Report:

Instructions & Memo 28.1.2.1.

2802. Marketing Plan

Fitness, Community Center & Library prepare, in coordination with

81 FSS/FSK,

And submit marketing plan

81 FSS/FSK

Annually AFI 34-266, para

2.13.1.1., AFI 34-

109, para 2.4.1., AFI 34-150, para 2.2.8.

28.1.2.2.

2803. Marketing Submissions

Fitness, Community Center & Library submit marketing request forms and/or submission of event information

81 FSS/FSK

Monthly, as needed

AFSVC

28.1.2.2.

2804. After Action Reports

Fitness & Community Center submit after action reports to 81

FSS/FSK

81 FSS/FSK After each special event or program, & After commercially sponsored events

AFI 34-266, para

2.16.8, AFI 34-

109, para 2.7.

28.1.2.3.

2805. Non- Appropriated Funds

AF Form for Processing NAF Funds

81st FSS As Required 28.1.2.3.

2806. 5-Year Plans

Fitness, Community Center & Library prepare and submit 5-year plans

81 FSS Within 90 days after contract award, and updated

AFI 34-266, dtd 25 Sep 18, para,…