Exhibit_BBB_-_Liquidated_Damages_FY24-26_.pdf
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- Solicitation number
- RFP PTD26-004
- Issued by
- Maricopa County, Phoenix City, Arizona
About this file
This is an exhibit displaying liquidated damages performance indicators for fixed-route transit operations managed by Transdev Services, Inc. and First Transit, Inc. for the City of Phoenix across two operational divisions covering fiscal years 2024 through 2026. The document presents monthly performance metrics for both the Transdev and First Transit operations divisions, tracking key operational indicators including on-time performance, scheduled miles, missed miles, road calls, preventible accidents, customer contacts, boardings, and traffic citations against established performance standards for each metric.
The exhibit tracks performance data from June 2024 through June 2026, measuring contractor adherence to service standards that include maintaining on-time performance above 85 percent aggregate or per-route minimums, operating at least 97.60 percent of scheduled revenue miles, achieving total miles between road calls of 9,500 miles (April through September) or 11,000 miles (October through March), maintaining preventible accident rates below 0.75 per 100,000 revenue miles, and limiting customer contacts to 4.00 per 10,000 boardings (with some performance standards adjusted to 5.00 per 10,000 boardings in later periods). The performance data demonstrates that both divisions frequently operated below established on-time performance standards throughout the measurement period, with on-time performance ranging from 73.56 percent to 84.60 percent for the Transdev division and 75.77 percent to 83.22 percent for the First Transit division, while other metrics such as road calls, preventible accidents, and traffic citations generally remained within acceptable thresholds during most reporting periods.
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Text version
Fixed Route
Indicator LD Trigger Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25
On-time Performance < 85% aggregate 84.60% 79.53% 73.56% 73.95% 76.41% 76.96% 77.81% 77.90% 78.36% 79.31% 79.73% 81.32% 83.66%
Performance Standard > 85% per Route < 85% per Route 93% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85%
Scheduled Miles 1,203,843.46 1,260,938.72 1,262,891.50 1,205,819.25 1,275,826.03 1,201,389.60 1,247,510.82 1,260,644.56 1,140,248.95 1,249,757.7 1,234,375.5 1,249,935.51 1,216,730.5
Missed Miles 27,635.92 41,326.88 28,051.44 21,528.66 20,252.70 14,980.02 16,669.47 16,278.29 15,648.83 20,776.34 17,933.14 22,484.10 21,180.47
% of Scheduled Revenue Miles Operated Performance Standard ≤ 0.40% 97.70% 96.72% 97.78% 98.21% 98.41% 98.75% 98.66% 98.71% 98.63% 98.34% 98.55% 98.20% 98.26%
Road Calls 129 152 136 127 98 98 129 107 118 116 115 106 141
Total Miles b/w Road Calls 11,192.81 9,866.59 11,226.40 11,501.23 15,540.32 14,756.17 11,506.96 14,293.49 11,749.99 9,227.39 14,509.35 13,359.47 10,544.52Performance Standard ≥9,500 April-Sep; ≥ 11,000 Oct-March
Miles Performance Standard ≥ 9,500 April - Sept. 9,500 9,500 9,500 9,500 11,000 11,000 11,000 11,000 11,000 11,000 9,500 9,500 9,500
Preventible Accidents per 100k Miles 0.00 0.16 0.00 0.17 0.08 0.08 0.16 0.32 0.44 0.53 0.44 0.45 0.00
Performance Standard < 0.75 per 100k Rev Miles > 0.75 Prev Accidents per 100k Rev Miles 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75
# of Customer Contacts 568 629 733 630 631 567 570 487 489 517 538 486 423
# of Boardings 879,943 765,187 863,196 912,913 1,053,705 771,151 1,036,713 1,067,184 1,033,316 1,047,525 1,094,023 1,032,647 845,638Customer Contacts as a Ratio of Boardings (Per 10,000 boardings) > 4.00 Cust Contacts per 10k Boardings 6.45 8.22 8.49 6.90 5.99 7.35 5.50 4.56 4.73 4.94 4.92 4.71 5.00
Performance Standard < 4.00 per 10K Boardings ≥ 4.00 Cust Contacts per 10K Boardings 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00
Traffic Citations 0 1 1 0 0 2 2 1 1 0 0 2 0
On-time Performance < 85% aggregate 77.57% 77.57% 76.18% 75.77% 77.27% 78.98% 80.35% 78.46% 77.41% 78.53% 78.64% 81.00% 83.22%
Performance Standard ≥ 85% per Route < 85% per Route 93% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85%
Scheduled Miles 531,528 557,880.0 558,804.5 531,560.0 564,919.1 530,050.2 549,376.0 556,360.0 503,621.3 549,845.0 543,419 549,768 535,935
Missed Miles 7,135.53 9,696.84 8924.55 6856.49 8802.26 7473.66 7,781.85 12,877.43 11,043.40 8,634.63 9,856.44 12,916 8,989
% of Scheduled Revenue Miles Operated Performance Standard ≤ 0.40% 98.66% 98.26% 98.40% 98.71% 98.44% 98.59% 98.58% 97.69% 97.81% 98.43% 98.19% 97.65% 98.32%
Road Calls 47 35 34 50 44 28 22 18 32 37 23 37 17
Total Miles b/w Road Calls ≥ 9,500 Miles April-Sep ≥ 11,000 Oct-March 14,528.36 20,356.74 20,896.53 13,653.60 19,067.61 25,936.93 31,752.00 39,193.94 21,718.50 19,699.97 28,859.09 18,530.86 39,772.94
Performance Standard ≥ 11,000 Oct-March ≥ 9,500 Miles April-Sep 11,000 Oct-March 9,500 9,500 9,500 9,500 11,000 11,000 11,000 11,000 11,000 9,500 11,000 11,000 11,000
Preventible Accidents per 100k Miles > 0.75 Prev Accidents per 100k Rev Miles 1.32 0.70 1.41 0.29 0.36 0.69 1.29 1.28 0.72 0.82 1.51 0.73 0.74
Performance Standard ≤ 0.75 per 100k Rev Miles > 0.75 Prev Accidents per 100k Rev Miles 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75
# of Customer Contacts 292 320 353 350 372 342 357 363 300 274 291 306 231
# of Boardings 395,460 294,217 374,418 386,913 519,327 568,830 571,675 597,273 574,522 592,677 605,156 577,829 491,688
Customer Contacts as a Ratio of Boardings (Per 10K per ≥ 4.00 Cust Contacts per 10K Boardings 7.38 10.90 9.40 9.00 7.20 6.00 6.20 6.10 5.20 4.60 4.80 5.30 4.70
Performance Standard ≤ 4.00 per 10K Boardings ≥ 4.00 Cust Contacts per 10K Boardings 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00
Traffic Citations 0 2 1 1 1 1 1 2 4 1
Transdev
Services, Inc.
First Transit, Inc.
Operations Division Performance Indicators
S:\Ops\Performance Indicators\Ops Performance Indicators FY24_25_.xlsx
Fixed Route
Indicator LD Trigger Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 Mar-26 Apr-26 May-26 Jun-26
On-time Performance < 85% aggregate 83.63% 81.93% 79.33% 79.22% 79.66% 80.03% 79.49% 79.17% 80.50% 80.59% 82.52% 83.36%
Performance Standard > 85% per Route < 85% per Route 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85%
Scheduled Miles 1,262,192.53 1,257,167.88 1,225,444.18 1,283,521.89 1,199,050.02 1,271,643.51 1,259,152.79 1,150,617.99 1,273,980.7 1,242,646.9 1,247,897.18 1,240,691.1
Missed Miles 27,686.45 35,686.91 45,090.31 37,927.20 27,938.77 30,919.75 20,374.98 17,299.86 20,485.00 16,502.23 14,260.13 20,630.80
% of Scheduled Revenue Miles Operated Performance Standard ≤ 0.40% 97.81% 97.16% 96.32% 97.05% 97.67% 97.57% 98.38% 98.50% 98.39% 98.67% 98.86% 98.34%
Road Calls 143 130 116 137 97 132 143 113 172 134 140 156
Total Miles b/w Road Calls 10,638.03 11,624.28 12,590.33 11,253.98 14,862.46 11,700.01 10,723.64 12,507.21 9,027.95 11,325.87 10,781.87 9,676.63
Performance Standard ≥9,500 April-Sep; ≥ 11,000 Oct-March Miles Performance Standard ≥ 9,500 April - Sept. 9,500 9,500 9,500 11,000 11,000 11,000 11,000 11,000 11,000 9,500 9,500 9,500
Preventible Accidents per 100k Miles 0.08 0.08 0.00 0.16 0.09 0.16 0.08 0.09 0.08 0.08 0.16 0.16
Performance Standard < 0.75 per 100k Rev Miles > 0.75 Prev Accidents per 100k Rev Miles 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75
# of Customer Contacts 480 565 637 567 496 543 534 516 548 535 541 500
# of Boardings 848,692 948,024 997,373 1,088,492 998,080 1,041,594 1,047,219 1,029,600 1,097,008 1,140,585 981,426 950,354
Customer Contacts as a Ratio of Boardings (Per 10,000 boardings) > 4.00 Cust Contacts per 10k Boardings 5.66 5.96 6.39 5.21 4.97 5.21 5.10 5.01 5.00 4.69 5.51 5.26
Performance Standard < 4.00 per 10K Boardings ≥ 4.00 Cust Contacts per 10K Boardings 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00
Traffic Citations 1 0 1 0 2 0 3 5 3 2 0 1
On-time Performance < 85% aggregate 82.00% 79.81% 78.56% 76.99% 77.29% 78.14% 78.60% 75.97% 77.38% 76.79% 80.10% 82.32%
Performance Standard ≥ 85% per Route < 85% per Route 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85% 85%
Scheduled Miles 555,799 549,865.0 536,442.6 563,096.6 523,122.5 556,183.4 549,890.76 503,562.5 556,223.3 543,385 542,983 542,914
Missed Miles 9,326.62 13,367.86 10,581.74 13,094.27 9999.36 7,096.76 8,999.72 8,594.97 9,954.21 7,617.79 7,237.61 11,040.34
% of Scheduled Revenue Miles Operated Performance Standard ≤ 0.40% 98.32% 97.57% 98.03% 97.67% 98.09% 98.72% 98.36% 98.29% 98.21% 98.60% 98.67% 97.97%
Road Calls 36 54 43 51 53 44 53 41 62 31 32 37
Total Miles b/w Road Calls ≥ 9,500 Miles April-Sep ≥ 11,000 Oct-March 19,508.00 12,617.57 17,027.72 13,988.59 12,407.23 16,082.23 14,437.02 15,690.83 11,483.92 23,347.65 21,447.94 18,101.54
Performance Standard ≥ 11,000 Oct-March ≥ 9,500 April-Sep or ≥ 11,000 Oct-March 9,500 9,500 9,500 11,000 11,000 11,000 11,000 11,000 11,000 9,500 9,500 9,500
Preventible Accidents per 100k Miles > 0.75 Prev Accidents per 100k Rev Miles 0.28 0.00 0.00 0.00 1.22 1.13 0.00 1.09 1.83 0.83 2.62 0.00
Performance Standard ≤ 0.75 per 100k Rev Miles > 0.75 Prev Accidents per 100k Rev Miles 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75 0.75
# of Customer Contacts 258 293 270 295 247 264 280 297 312 299 269 274
# of Boardings 494,024 565,397 585,657 648,115 590,012 610,757 611,103 597,341 635,380 663,299 558,647 549,882
Customer Contacts as a Ratio of Boardings (Per 10K per boardings) ≥ 5.00 Cust Contacts per 10K Boardings 5.20 5.20 4.60 4.60 4.20 4.30 4.60 5.00 4.90 4.51 4.82 4.98
Performance Standard ≤ 5.00 per 10K Boardings ≥ 5.00 Cust Contacts per 10K Boardings 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 4.00
Traffic Citations 0 1 1 0 0 0 0 0 0 0 0 0
Transdev
Services, Inc.
First Transit, Inc.
Operations Division Performance Indicators
S:\Ops\Performance Indicators\Ops Performance Indicators FY25_26_ .xlsx
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