D6-1-ADOT Transit On Call Firm Experience Discipline 6 HDR.pdf

ADOT | BPM007068 On Call Transit Consultant Services

Project Team

The HDR Project Team will be led by Project Manager (PM) Becky Santiago.

Becky has experience working with the State of Arizona in various capacities and is a leader in the transit industry. As PM, Becky will work with the Discipline Leads to identify the appropriate staff and task lead as necessary (see org chart), based on the work orders released by the State. This organization supports continuity between the State, its partner agencies, and HDR teams regardless of the service requested, while providing flexibility and opportunity for Becky to tailor the HDR team for each specific task order.

Becky is well-versed in the interdisciplinary components of transit planning and with her tenure at HDR, knows which individuals to bring together to deliver the highest quality products to agencies across the State of Arizona.

Becky will primarily be supported by the Phoenix-based HDR team of planners, engineers, and modelers; but as a nation-wide firm, Becky has the ability to draw on HDR’s national resources to deliver requests as necessary. Should the need arise, HDR has strong relationships with multiple subconsultants, including disadvantage business enterprises (DBEs), which HDR is always willing to work with to help deliver the highest quality products to our clients.

Firm Experience

HDR’s comprehensive services include performance-based planning, project prioritization, asset management, benefit/cost and economic evaluation, innovative finance, stakeholder and public outreach, travel demand modeling, multimodal evaluations (rail, transit, roadway, pedestrian/bicycle), safety, operations, program management, and policy development. We are currently leading a variety of transportation and transit on-calls contracts for agencies throughout the western U.S., including Metropolitan Planning Organizations (MPOs) and regional agencies in Colorado Springs, Denver, Lake Tahoe, Las Vegas, Los Angeles, San Diego, San Francisco, Tucson, Phoenix, and Houston, among others.

The HDR team has experience preparing a wide variety of planning documents, transit system redesigns (Sierra Vista Transit Route Study), mobility management and coordinated development plans (Anchorage Coordinate Human Services Transportation Plan), and service optimization (SR 89/267 Corridor Feasibility Study). The process and complexity of interagency coordination and mobility management projects vary greatly, but we recognize the key to success is careful planning and effective communication.

Successful mobility management requires close coordination with municipal staff, stakeholders, and the public. Large-scale planning efforts often paint broad strokes that do not respond to individual needs, including the unique challenges faced by populations with mobility challenges. We understand the necessity to work closely with individuals, to provide a face to the rider, and incorporate solutions that will improve people’s day-to-day lives. Our team works closely during the planning process with entities that may not typically be engaged in transportation planning, including human service provides, safety and security professionals, and social service organizations, to ensure a wholistic approach that promotes collaboration and leverages resources being spent across various organizations to ensure that everyone has the right to move about within their community. At the end of the day, we aim to deliver projects and plans that are feasible and can be implemented quickly, and enhance the communities we have the privilege to work in.

Federal, State, and Local Agency Coordination

Our team lives and works here. We recognize the importance of adding value to our local community by solving tough challenges and inspiring positive change. HDR has been providing services in Arizona since 1959, and we have built solid working relationships with local, regional, and state agencies. We have a strong, local familiarity with a solid and in-depth understanding of the requirements and constraints involved in local projects. We utilize our local knowledge and resources to provide support to all major local Arizona agencies, as well as federal agencies.

Many of our clients have infrastructure projects that could have substantial impacts on communities and the economy but are held back by gaps in funding. To help close these funding gaps so that projects of regional and national significance can move forward, the U.S. Congress appropriates money to the U.S. Department of Transportation for competitive grant programs including BUILD, INFRA, and others.

We have successfully supported more than 95 project grant applications under these programs. Together these projects have received $2.3 billion in federal funds for building key transportation projects. This accounts for 15.9 percent of the total construction funds awarded under BUILD and INFRA. Our experts can help complete an application in its entirety, provide guidance on the application, or prepare the required benefit-cost or cost-effectiveness analysis.

Discipline 6: Coordination & Mobility Management

PROJECTS

SERVICES

St at e, R eg io na l, an d ol ca l C oo rd in at io n

M ob ili ty

M an ag em en t

St ak eh ol de r C oo rd in at io n

Ri de r E du ca tio n

C us to m er S er vi ce

In no va tiv e So lu tio ns Sierra Vista Transit Route Study (2025-Present)

Anchorage Coordinated Human Services Transportation Plan (2025-Present)

SR 89/267 Corridor Feasibility Study (2023-Present)

CONNECT Beyond (2021)

Town of Miami Trail System Plan (2025)

DEMONSTRATED WORK

Sierra Vista Transit Route Study (2025)

HDR is conducting a transit route study for Sierra Vista, Arizona, with a focus on optimizing the transit system to more efficiently serve current and future riders. Sierra Vista’s transit system includes three routes centered on the Vista Transit Center, with supporting paratransit service. The hub and spoke design of the system necessitates forced transfers for many riders, creating inefficiency and limiting future ridership growth. Because funding is limited, one key component of the transit route study is maximizing the use of existing resources, vehicles, and facilities, while providing a better mobility solution for individual riders.

After an assessment of the existing conditions of Sierra Vista and an operational analysis of its transit system, HDR will engage in a broad and ongoing engagement process that includes pop-up events, an online public meeting, and a rider survey. This engagement process will include educating riders on the existing system, engaging them on their public transit needs, and requesting input on recommendations to optimize the routing and layout of the Vista Transit system. These efforts will be coordinated with other Sierra Vista activities that are focused on updating technologies, streamlining data management, and improving customer relations.

Because the system is right sized for a small, rural community, recommendations to improve Sierra Vista’s transit system will be focused on individual passenger needs. One key outcome of the study is to ensure that the new system is well understood and familiar to the community. The study will also focus on finding solutions that are appropriate in scale and fit within Sierra Vista’s physical and financial constraints.

The HDR team is well equipped to help the State and its regional and local agency partners realize the region’s transportation and land use vision as defined in the 2050 Arizona Long Range Transportation Plan. We view the State’s On-Call Professional Services Contract as a means to work with the agency to develop new and refine previous plans, policies, and tools to help the region identify multimodal and operational travel solutions. The graphic below demonstrates the range of studies HDR has recently supported and which are in line with the needs of Coordination and Mobility Management.

Areas of Expertise

Project Team Members

Discipline 6: Coordination & Mobility Management

Transit Services by Project

Anchorage Coordinated Human Services Transportation Plan (2025)

HDR is developing the Coordinated Human Services Transportation Plan for the Municipality of Anchorage, Alaska. The purpose of the plan, which is updated every five years, is to enhance transportation for older adults, people with disabilities, and others facing mobility challenges. The plan is required to ensure that transit and human service providers work together to meet the needs of transit-dependent populations. The plan included a review of existing conditions, as well as a review of the 2018 Coordinated Plan. Community engagement was thorough, with a transportation working group made up of transportation representatives, social services organizations, disability advocacy organizations, and representatives of older adults formed. Numerous working group meetings and surveys were held to solicit feedback on the connection between transportation and human services. The surveys covered various service providers, as well as transportation riders.

All modes of transportation available in Anchorage were analyzed with the Coordinated Plan. This included fixed bus, demand responses, commuter bus, paratransit, and other ancillary transit services. A transit propensity analysis and a needs assessment were both conducted to understand what riders and service providers required to maintain high mobility. The entire process coalesced around the development of six goals and numerous strategies to improve and enhance transportation opportunities for vulnerable populations.

The strategies covered safety, communication, accessibility, infrastructure, technology, workforce training, and funding. Implementation strategies were developed, with funding sources identified to support each strategy. The study is currently concluding, with a final report identifying the entire process in development. The report ends with future considerations and next steps to continue the momentum in addressing the needs of Anchorage’s older adults, people with disabilities, and others facing mobility challenges.

SR 89/267 Corridor Feasibility Study (Ongoing)

HDR was part of a team tasked by Placer County to complete a Corridor Feasibility Study for SR 89/267. This included the development of a report that builds from the existing regional planning documents, including expanding on the identified current and future transportation programs for Corridor Management as described in the Resort Triangle Transportation Plan (RTTP).

The purpose of the study was to perform initial preliminary analysis and continue coordination and collaboration with agency and the public to help refine the scope and understanding of the design considerations along the corridors. This included the benefits and costs of corridor improvements on transportation, transit, the environment, climate resiliency, emergency response and evacuation and other elements.

Based on preliminary analysis of the benefits, constraints and costs, the study was able to assist with decision making related to prioritization, phasing, programming, funding, and implementation strategies. The goal was to identify service adjustments and optimization strategies to increase the effectiveness and efficiency of transit services in Placer County. These adjustments incorporated input from the public and stakeholder meetings to ensure that the transit system will meet the needs of the community.

Areas of Expertise

Project Team Members

Areas of Expertise

Project Team Members

• David Totten

Discipline 6: Coordination & Mobility Management

Project Management

HDR has over 100 years of experience in leading, managing, and conducting transportation planning and policy on-call support contracts for regional, state, and federal agencies. We have demonstrated experience in leading on-calls with multiple task orders underway concurrently, maintaining high levels of communication with our clients, and ensuring high quality and timely delivery of services and products. We have established proven management procedures that we will tailor to meet the State and its partner agencies’ specific needs for this on-call.

As Project Manager, Becky will lead HDR efforts by establishing communication protocols with the State, responding to and understanding task order needs, preparing competitive and technically proficient task order proposals, and defining cost-effective and experienced task order managers and technical staff for each assignment.

Discipline 6: Coordination & Mobility Management

Becky will be responsible for meeting the State and its partners’ needs in work plan development, schedule and budget adherence, staffing and resource commitment, high quality product delivery, and open communications. Becky will primarily be supported by the Arizona-based HDR team of planners, engineers, modelers, and senior advisers and offer the State and its partners a full range of skills for the various tasks within the Discipline. Our team also can draw upon our national pool of resources such as engineers, planners, modelers, and analysts, if the need arises to provide the necessary skills to meet the State’s needs. Becky has the ability to garner resources across the entire firm and to commit these staff members, as well as the full resources of HDR to meet the State and its partners’ needs for any task order arising out of this on-call.

Becky is well suited for the role of Project Manager for this task as she has the knowledge, skills, and experience to lead and deliver the types of projects that would arise from this Discipline. She not only is capable of executing much of the technical work herself but is also skilled at leading a multi-disciplinary team of experts to deliver projects, as demonstrated by her management of the Blueline Riverview Connection Study and Tucson Rapid Transit projects.

Share Goals

Execute �Project

Monitor Quality

Effectively Communicate

HDR PROJECT

MANAGEMENT PLAN

O bj ec tives

PROJECT

SUCCESS

Pr oject

Qualit y

Managem en t Plan

W orkPlan

Communication