FCI Multiple Services DBA FCI The Language Experts 1614 Washington Blvd. Easton PA 18042.

DUNS Number: 168-721681 CAGE Code: 32UD3

· Product Service Code: R608 - SUPPORT- ADMINISTRATIVE: TRANSLATION AND

INTERPRETING

· NAICS Code:

· 541930 - Translation and Interpretation Services

FCI is naturally suited for working with government agencies because of our people, history, process, and vision to unite people and cultures through language. We envision a world where cultural differences are celebrated and treasured, working as the glue that holds humankind together and the common ground on which communication is transferred. We strive to break language barriers and create the opportunity for culture sharing and touch globally, regardless of language or background. We value diversity, teamwork, cultural exchange, customer care, innovative solutions, growth, and high-quality results.

The art of translation is used for various purposes that span all industries worldwide. Commonly translated materials include literary works, legal documents, medical records, company forms, advertisements, letters, personal documents, and more. With over 6,000 existing languages ranging from living to dying—as well as the multiple statuses and levels of vitality in between—in combination with hundreds of dialects and variations, translation services are vital to enable effective, inclusive communication and understanding between people, countries, and cultures.

Our human-based translation services ensure authenticity and promise complete and comprehensive results. Not only do we enable words to be transferred from one language to another, but we also open the possibility for culture to be shared globally.

FCI is all about community; we were founded 20 years ago by Ellen Lifschutz, who immigrated to this county for a better opportunity for herself and her children. She struggled to learn English and, as she settled in her new home, saw the opportunity and need to support those whose native language differed from English. Today, FCI's leadership and team members are a representation of the inclusiveness of our county. Our executive leadership is composed exclusively of women who immigrated to the United States. Our Project Management team celebrates diversity and inclusion, with BIPOC and LGBTQ+ members in critical roles. Our people, more than anyone, understand the struggle and need for communication on a global level and are always eager to make a difference when it comes to breaking language barriers.

Covering over 1,200 languages and dialects is our differential and some key aspects that make FCI unique in our industry and the language experts. We would love to help those who struggled like our founder feel safe, included, and part of a community that celebrates their uniqueness.1. Wide range of language support: FCI - The Language Experts offer translation services in over 1200 languages. This extensive language coverage allows them to cater to diverse client needs and reach a global audience.

2. High accuracy and quality: FCI is committed to delivering translations and transcripts that are 99% accurate. Their attention to detail ensures that the transcriptions capture the content of the audio and video recordings precisely. Accurate time hacks and identification of different speakers further enhance the overall quality of the transcripts.

3. Long-standing industry experience: With more than 20 years of experience in the language services industry, FCI has built a strong foundation of expertise and knowledge. This extensive experience allows them to efficiently handle transcription projects and deliver exceptional results.

4. Women-Owned Small Business (WOSB): FCI is a Women-Owned Small Business that provides clients with an opportunity to support diversity and inclusion initiatives by partnering with them. This aspect can be particularly relevant for organizations that prioritize working with diverse suppliers.

5. ISO compliance: FCI follows ISO (International Organization for Standardization) standards, which ensures that they adhere to recognized international quality management systems. This commitment to ISO compliance demonstrates their dedication to maintaining consistent, high-quality services.

6. Blend of AI learning and human expertise: FCI leverages a combination of artificial intelligence (AI) learning and human experience to provide accurate translations and cost savings to their clients. This approach allows them to harness the efficiency of AI technology while ensuring the precision and nuanced understanding that human translators can offer.

7. Comprehensive Project Management: FCI has a robust project management system in place to ensure smooth and efficient execution of language projects. From initial consultation to final delivery, their project managers oversee all aspects, including resource allocation, quality control, and timely completion.

Our Process: Ensuring Accuracy, Security, and Cultural Understanding At FCI, we understand the importance of accuracy, security, and cultural understanding in our language services. Our refined multi-step process ensures that each project receives meticulous attention to detail and delivers high-quality results:

Risk Reduction through AI Technology:

1. Automated Transcription: FCI utilizes advanced AI-driven transcription technology that automates the initial translation and transcription process. This AI-powered system ensures fast and efficient text, audio, and video recording conversion into text. By automating this initial step, we minimize the risk of errors and significantly reduce turnaround times.

2. Speech Recognition Accuracy: Our AI-powered transcription technology is built on state-of-the-art Automatic Speech Recognition (ASR) models. These models have been extensively trained on vast multilingual speech data, ensuring exceptional accuracy in recognizing and transcribing speech across different languages and accents.

3. Customization and Adaptation: Our AI technology is customizable and adaptable to specific domains, ensuring it understands industry-specific terminology and nuances. This customization allows us to deliver accurate transcripts that reflect the unique requirements of the legal and investigative contexts.

Human Touch for Enhanced Accuracy:

1. Expert Human Review: While AI technology forms the foundation of our transcription process, we believe in the importance of human expertise to ensure the highest level of accuracy. After the automated transcription, our team of skilled human transcribers reviews and edits the transcripts, adding the necessary context, correcting errors, and ensuring the utmost accuracy and quality.

2. Quality Assurance: We have a dedicated team of Quality Assurance Specialists who thoroughly review the transcripts, comparing them against the original audio recordings. Their expertise ensures that the final transcripts are error-free, linguistically accurate, and adhere to the specific requirements and guidelines provided by AFOSI.

Benefits of AI and Human Combination:

1. Improved Turnaround Times: AI-powered automation significantly reduces the time required for initial transcription, enabling faster delivery of transcripts. This efficiency is further enhanced by the expertise of our human transcribers, ensuring the timely completion of accurate and precise transcripts.

2. Enhanced Accuracy: By leveraging AI technology for initial transcription and complementing it with human review, we achieve a balance that maximizes accuracy. Our AI models minimize errors, while the human touch guarantees contextual understanding, proper formatting, and adherence to industry-specific requirements.

3. Consistency and Terminology Management: Our hybrid approach ensures consistency in terminology usage, as our AI models can be trained with client- specific glossaries and Translation Memories (TM). This consistency across transcripts is vital for maintaining accuracy and precision in legal and investigative contexts.

Translation and Transcription Workflow

Receipt of project request from client following security measures for file transfer through FCI's Translation Management Platform; client can upload text, audio/video files directly into the automated system, streamlining the process and allowing them the ability to have secure online access to all their projects and deliverables from any location and at any time.

The dedicated Project Manager (per project) will confirm receipt as well as the expected delivery date and time-based on the overall scope, volume, and state of the audio quality, aiming for delivery in 3 days as preferred; should it be deemed necessary, the Project Manager will split the work among multiple transcriptionists to best secure the requested timeline; client will be provided a unique reference/identification number.

Based on the scope of work and timeline, the Project Manager will select applicable transcriptionist(s) from our skilled and qualified talent pool to complete the assignment according to the guidelines and client preferences, including time stamps to serve as "time hacks" for easy navigation between written transcript(s) and the audio file(s).

Once the transcription is completed in full, a qualified Quality Assurance Specialist reviews each transcript against its corresponding original audio in full, editing the transcript(s) accordingly with a focus on the following:

•Completeness and accuracy of the work

· Typos and grammatical errors

· Transcription, speaker-tracking, and time stamp errors •All speakers are properly identified, and names are correct throughout •Guidelines based on SOW

· Proper layout, formats, pagination, and fonts were utilized.

· Accurate dates and times are reflected.

· There are no missing portions.

· If desired, final deliverable(s) are properly certified by the transcriptionist(s), including applicable signatures, dates, and names.

· The final deliverable(s) are client-ready, void of any distinctive markings or corrections such as tracked changes and other markups.

Once the work is completed, the Project Manager will submit the transcript(s) as MS Word files (to ensure they are editable) to the client through the same secure automated system utilized during intake. This will allow the client access to download the file(s) from any location securely and at any time, as well as give them the ability to edit via MS Word as needed.

The Project Manager will issue the invoice(s) for the project in question; this process may happen on a per-project basis or as a monthly invoice, whichever works best for the client.

Reviews& Communication

The Project Manager will remain available for any inquiries or clarification and will keep the client informed of any issues throughout the process if any arise.

FCIII

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