Attachment_6_Key_Personnel_Human_Touch_Final.pdf

Request for Proposal Solicitation No. BPM005633

Foreign Language Interpretation and Translation

Arizona Department of Administration State Procurement Office 100 North 15th Avenue

Phoenix, AZ 85007

Solicitation Attachment – Key Personnel | Revision No. 1 | Revised 11-22

Attachment 06 – Key Personnel

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel by making copies of this page as needed.

1 Name: Erika Nagy Job title: President and Production Manager

Length of employment with the company: 13 Years Length of time in current role: 13 Years

Proposed percentage of overall time to be dedicated to the Services: 20% If applicable, length of time in related experience with large local, state or federal government agencies: 13 Years

Proposed position with regard to the Services: President and Production Manager

Proposed primary responsibilities with regard to the Services:

Ms. Erika Nagy will be responsible for contractual compliance, invoicing and billing, supervising all subordinates performing work for the State and fostering a spirit of customer service and continual improvement.

Describe experience in performing Services similar to those that are to be assigned:

Ms. Erika Nagy founded HTT in 2010 and has overseen its day-to-day operations and continual growth for the past thirteen (13) years. She maintains a hands-on approach with all of HTT’s client accounts and personally ensures the quality of each project entrusted to HTT. Her meticulous, rigorous approach and her passion for languages are reflected throughout the company’s operations and ingrained in its corporate culture. Prior to founding HTT, Ms. Nagy worked as a freelance linguist in three (3) languages, which allowed her to gain an in-depth understanding of the language services industry.

List job-related certifications, training, and education:

Ms. Nagy holds her Juris Doctor from New York Law School, her Master of Business Administration from the Zicklin School of Business, and her Bachelor of Arts in German Language and Literature from the City University of New York. She is a licensed attorney in New York State, Florida and Washington DC.

Resume: See below

Foreign Language Interpretation and Translation

Arizona Department of Administration State Procurement Office 100 North 15th Avenue

Phoenix, AZ 85007

Solicitation Attachment – Key Personnel | Revision No. 1 | Revised 11-22

Attachment 06 – Key Personnel

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel by making copies of this page as needed.

2 Name: Mark Smith Job title: Senior Project Manager

Length of employment with the company: 0.5 Years Length of time in current role: 0.5 Years

Proposed percentage of overall time to be dedicated to the Services: 20% If applicable, length of time in related experience with large local, state or federal government agencies: 6 Years

Proposed position with regard to the Services: Senior Project Manager

Proposed primary responsibilities with regard to the Services:

Mr. Smith will be responsible for liaising with State representatives for all day-to-day requests, ensuring that projects are moving according to schedule, that project specifications are clear and the State receives service that exceeds their expectations.

Describe experience in performing Services similar to those that are to be assigned:

Prior to beginning work with HTT, Mr. Smith worked as a lead international project manager and translation and localization specialist with the United States branch of Lidl, a leader in grocery chains in Europe and the south-eastern United States. While with Lidl, he provided both linguistic and management solutions that developed relations with suppliers, buyers, upper-management and the public. His work improved efficiency in a growing company and led to Lidl’s increased presence in the United States. He also managed and oversaw all facets of Lidl’s bilingual packaging copy, localizing European products for the United States, while using his language skills to identify critical safety and regulatory issues. He also led the roll-out of Lidl’s computer assisted translation (CAT) tool, which drove down costs and increased efficiency.

List job-related certifications, training, and education:

Mr. Smith holds his Master of Arts in Translation from Leeds University in the United Kingdom and his Bachelor of Arts in French and German from Warwick University, also in the United Kingdom

Foreign Language Interpretation and Translation

Arizona Department of Administration State Procurement Office 100 North 15th Avenue

Phoenix, AZ 85007

Solicitation Attachment – Key Personnel | Revision No. 1 | Revised 11-22

Attachment 06 – Key Personnel

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel by making copies of this page as needed.

3 Name: Kevin Albuquerque Job title: Project Manager

Length of employment with the company: 0.5 Years Length of time in current role: 0.5 Years

Proposed percentage of overall time to be dedicated to the Services: 40% If applicable, length of time in related experience with large local, state or federal government agencies: 6 Years

Proposed position with regard to the Services: Project Manager

Proposed primary responsibilities with regard to the Services:

Mr. Kevin Albuquerque will be responsible for coordinating services with both the State requestor(s) of services and our linguistic team, ensuring that projects are completed by qualified personnel and according to the required schedule. He will be made available to address State requests, ensure that projects proceed as directed and are performed according to the price and timeline agreed upon.

Describe experience in performing Services similar to those that are to be assigned:

Mr. Albuquerque has over six (6) years of experience, both with HTT and with other organizations, as a project manager for translation and localization projects, and, over the course of his career has proven himself to be an indispensable partner for national and international language services teams. Prior to working with HTT, Mr. Albuquerque was a localization and translation specialist for several entities, where he managed end-to-end translation and localization projects, ensured that all materials were of the highest quality, returned in a timeline manner and on-budget. Mr. Albuquerque also built client-specific glossaries, using his specialized knowledge of computer assisted translation (CAT) tools and helped each organization maintain good client relationships and continual growth.

List job-related certifications, training, and education:

Mr. Albuquerque holds his Bachelor of Arts from the University of Sao Paulo in Linguistics and Modern Languages and numerous certifications in project management, quality management and foreign languages. In addition to his native Portuguese, he is fully fluent in English and Spanish, has an advanced knowledge of French and is currently studying Mandarin Chinese and German.

Foreign Language Interpretation and Translation

Arizona Department of Administration State Procurement Office 100 North 15th Avenue

Phoenix, AZ 85007

Solicitation Attachment – Key Personnel | Revision No. 1 | Revised 11-22

Attachment 06 – Key Personnel

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel by making copies of this page as needed.

3 Name: Alida Schefers Job title: Project Coordinator

Length of employment with the company: 0.5 Years Length of time in current role: 0.5 Years

Proposed percentage of overall time to be dedicated to the Services: 40% If applicable, length of time in related experience with large local, state or federal government agencies: 1 Year

Proposed position with regard to the Services: Project Coordinator

Proposed primary responsibilities with regard to the Services:

Ms. Schefers will be responsible for coordinating services with our linguistic team, ensuring that projects are completed by qualified personnel and according to the required schedule.

Describe experience in performing Services similar to those that are to be assigned:

Prior to entering the language services industry with HTT, Ms. Schefers held a variety of positions, working as the vice-president of operations and finance for the Pomona Student Union, where she created and coordinated events with speakers and student groups, created and maintained archives of past event information, tracked budgets and many others. She also worked as a project coordinator with Uncommon Good, which is a college-readiness non-profit, where she coordinated tasks, meetings, budgets and deliverable deadlines with both internal and external parties.

List job-related certifications, training, and education:

Ms. Schefers holds her Bachelor of Arts in linguistics from Pomona College in Claremont, California, where she studied also German, Japanese and Korean.

Foreign Language Interpretation and Translation

Arizona Department of Administration State Procurement Office 100 North 15th Avenue

Phoenix, AZ 85007

Solicitation Attachment – Key Personnel | Revision No. 1 | Revised 11-22

Attachment 06 – Key Personnel

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel by making copies of this page as needed.

3 Name: Veronica Torres Job title: Senior Project Manager and Quality Auditor

Length of employment with the company: 7 Years Length of time in current role: 5 Years

Proposed percentage of overall time to be dedicated to the Services: 20% If applicable, length of time in related experience with large local, state or federal government agencies: 10 Years

Proposed position with regard to the Services: Quality Assurance Specialist

Proposed primary responsibilities with regard to the Services:

Ms. Veronica Torres will review each word, page and line of each Spanish document entrusted to HTT for translation. She will ensure proper spelling, punctuation, formatting, usage, adherence to style guides and reference materials. She will also foster an environment of teamwork, collaboration, and communication to maximize the contribution of each team member by providing continuous oversight, assistance and constant feedback to team members and freelance translators alike, maximizing efficiencies and successful project completion.

Describe experience in performing Services similar to those that are to be assigned:

She has worked with HTT in her capacity as project manager and quality auditor for five

(5) years, managing client accounts, ranging from large state agencies to local entities and school districts. She has managed accounts with an approximate annual word count of over three and a half (3.5) million words both as a project manager and as a quality control specialist, reviewing over two dozen target languages on a daily basis.

List job-related certifications, training, and education:

Ms. Veronica Torres holds a Bachelor of Arts degree in translation studies from English into Spanish and has a two-year degree as a certified simultaneous interpreter in this language pair. She has ten (10) years of experience in the language service industry, including seven (7) years of experience as a linguistic project manager and quality auditor

Foreign Language Interpretation and Translation

Arizona Department of Administration State Procurement Office 100 North 15th Avenue

Phoenix, AZ 85007

Solicitation Attachment – Key Personnel | Revision No. 1 | Revised 11-22

Attachment 06 – Key Personnel

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel by making copies of this page as needed.

3 Name: Garret Waugh Job title: Business Manager and ISO Management Representative

Length of employment with the company: 3 Years Length of time in current role: 2.5 Years

Proposed percentage of overall time to be dedicated to the Services: 10 % If applicable, length of time in related experience with large local, state or federal government agencies: 3 Years

Proposed position with regard to the Services: ISO Management Representative and After-Hours Liaison

Proposed primary responsibilities with regard to the Services:

Mr. Garret Waugh will be available to address, investigate and correct any client complaints that might arise and ensure that any issues are never repeated. He will also serve as a weekend and evening liaison in the case of projects that require work outside of regular business hours

Describe experience in performing Services similar to those that are to be assigned:

Prior to his current role at HTT, Mr. Waugh served as a project manager at HTT and contributed to the management of large-scale translation projects, totaling over three and a half (3.5) million words annually and requiring translations from English into up to twenty-six (26) languages with a fast turnaround. He also worked as a director in donor relations at a university and used his relationship-management skills to propel the university’s mission, increase revenue for strategic initiatives and provide oversight of several key stewardship programs.

List job-related certifications, training, and education:

Mr. Garret Waugh holds a Master of Arts in English literature from Case Western Reserve University in Cleveland, Ohio, and a Bachelor of Arts degree in English from Kent State University.

Foreign Language Interpretation and Translation

Arizona Department of Administration State Procurement Office 100 North 15th Avenue

Phoenix, AZ 85007

Solicitation Attachment – Key Personnel | Revision No. 1 | Revised 11-22

Attachment 06 – Key Personnel

Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key personnel proposed to be involved in performing the Services. Insert or attach a separate resume as applicable, but any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three (3) Key Personnel, please utilize the same form for each additional Personnel by making copies of this page as needed.

3 Name: Kalliopi (Popie) Matsouka Job title: Quality Assurance Specialist

Length of employment with the company: 5 Years Length of time in current role: 2 Years

Proposed percentage of overall time to be dedicated to the Services: 30% If applicable, length of time in related experience with large local, state or federal government agencies: 20+ Years

Proposed position with regard to the Services: Quality Assurance Specialist

Proposed primary responsibilities with regard to the Services:

Under the contract resulting from this solicitation, Ms. Matsouka will review each translation in languages other than Spanish, reviewing every word, line and page on each document delivered to ensure proper formatting, adherence to style guides and project instructions, use of translation memories and term bases and other features.

Describe experience in performing Services similar to those that are to be assigned:

Ms. Kalliopi Matsouka is an accomplished professional of the translation services industry with over twenty (20) years of experience providing translation, editing, proofreading, subtitling, localization and quality review/assurance to many global translation companies, over the course of which she has translated millions of words. Prior to joining HTT as a quality control specialist, she provided translation services to many large companies like WhatsApp and Spotify, worked on government and commercial projects and translated and localized medical documents for companies like Pfizer, in addition to translating and localizing technical and software materials and IT webpages.

List job-related certifications, training, and education:

Ms. Kalliopi Matsouka holds a Bachelor of Science in Technical and Literary Translation into/from English, French and Greek from Ionian University in Corfu, Greece, in addition to completing numerous training courses throughout her career. A native speaker of Greek, she is also fully proficient in English and French, and has a working knowledge of Italian.

Human Touch Translations, Ltd.

1129 Northern Boulevard, Suite 404 | Manhasset, NY 11030

Tel: 646-358-4972 | Fax: 888-679-7082 www.humantouchtranslations.com | enagy@humantouchtranslations.com

ERIKA NAGY

Ms. Erika Nagy, the founder and president of Human Touch Translations, Ltd., speaks four languages and has over a decade of experience in providing linguistic services to multinational corporations, international law firms, and federal, state, and municipal government agencies. She manages all aspects of Human Touch Translations with a hands-on approach, ensuring that every client receives services of the highest quality. She has over thirteen (13) years of experience as a linguist, document reviewer, attorney, and entrepreneur. Having overseen the company’s operations for the past thirteen (13) years, her meticulous and detailed-oriented approach has been imprinted throughout the company’s operations and fostered a culture of continuous improvement.

PROFESSIONAL EXPERIENCE

Human Touch Translations, Ltd. New York, USA 2010-Present Position: President

Responsibilities:

• Develops public sector client base and maintains relationships with both private and public sector clients.

• Leverages entrepreneurial orientation and industry expertise to spearhead growth initiative for client base in the legal sector.

• Organically grew company and increased revenues by over 100% annually.

• Monitors compliance with all contract requirements and regulations.

• Spearheads effort for ISO 9001 certification and establishes quality objectives for ISO 9001:2015 quality management system and actively participates in its implementation firm-wide.

• Develops and helps implement best practices for safeguarding the confidentiality and security of client documents and information.

• Manages all aspects of the project life cycle from scope of work through provision of deliverables, follow-up, and relationship management for complex translation, localization, and interpreting projects.

• Evaluates, recruits, trains, and supervises staff and interpreters, translators and editors.

• Oversees maintenance of client and/or project-specific terminology databases and implements quality assurance processes.

• Oversees budgeting, accounting and payroll, sales and marketing.

EDUCATION

NEW YORK LAW SCHOOL. New York, New York.

Juris Doctor, Cum Laude, 2007.

BARUCH COLLEGE, Zicklin School of Business. New York, New York.

Master of Business Administration, 2007.

HUNTER COLLEGE, CITY UNIVERSITY OF NEW YORK. New York, New York.

Bachelor of Arts in German Language and Literature, 2003.

Tel: 646-358-4972 | Fax: 888-679-7082 www.humantouchtranslations.com | enagy@humantouchtranslations.com

LANGUAGES

English (Native or bilingual proficiency), Hungarian (Native or bilingual proficiency), Romanian (Full professional proficiency), German (Full professional proficiency).

OTHER QUALIFICATIONS

BAR ADMISSIONS New York State Bar District of Columbia Bar Florida State Bar

ASSOCIATIONS Member of New York State Bar Association American Bar Association (ABA) American Translators Association (ATA)

HONORS Member of Delta Phi Alpha German Honors Society Member of Beta Gamma Sigma Honors Society

SECURITY Public Trust Security clearance

Tel: 646-358-4972 | Fax: 888-679-7082 | www.humantouchtranslations.com

MARK SMITH

Mr. Mark Smith is a senior project manager with Human Touch Translations tasked with liaising with linguists, quality assurance personnel, other project managers, and back-office personnel to ensure the smooth completion of each project entrusted to HTT. He is an expert professional in the language services industry with over sixteen years of experience. Mr. Smith is passionate about quality assurance and his detail-oriented approach is reflected in each project he undertakes. Mr. Smith also oversees HTT-wide technological implementation so that all services remain fully compliant with technological, linguistic, quality, and timeliness expectations.

PROFESSIONAL EXPERIENCE

Human Touch Translations, Ltd. New York, USA 2023-Present Position: Senior Project Manager

Responsibilities:

• Runs a team of two project managers and coordinators by directing resources needed to complete projects on time and within budgets.

• Establishes and maintains strategic contact with linguists and typesetters in promoting long-term relationships.

• Constantly communicates with HTT’s large network linguists to negotiate budgetary allowances and project deadlines.

• Maintains translation memories, terminology databases, and style guides.

• Provides feedback to linguists on the quality of their work and project performance.

• Delivers regular reports on project progress to the Production Manager.

Lidl, USA Remote 6 Years Position: Lead International Project Manager

Responsibilities:

• Built relationships with grocery suppliers, acting as the primary point of contact to clarify requirements and answer questions, prioritizing deadlines for multiple tasks and deliverables on many ongoing projects simultaneously.

• Led weekly meetings to highlight areas of concern to management and brainstorm solutions, escalated persistent problems to senior stakeholders in a weekly report, and facilitated 1:1 briefings with buyers. Active in representing own team and liaising with teams cross-functionally to provide empathetic and responsive service.

• Demonstrated my continuous improvement mindset by proactively identifying and prioritizing problems affecting the quality and efficiency of processes and deliverables, gathering supporting data in Jira, and proposing solutions.

• Developed and documented processes in readiness for initial ISO 9001 external audit; prepared and led related training, including onboarding of a junior team member and served in an ongoing coaching / mentoring capacity.

Key Achievements:

• Quickly adapted and achieved independence with only cursory training and limited documentation, in an often ambiguous role. Managed frequent changes in strategy to become the authority on processes, and ultimately oversaw transformation of the project into an organized system with carefully recorded data and SOPs.

• Enhanced accuracy and efficiency of project data by executing workflow trackers which pulled data from existing sources and calculated deadlines; expanded access to data cross-functionally to http://www.humantouchtranslations.com/

Tel: 646-358-4972 | Fax: 888-679-7082 | www.humantouchtranslations.com increase visibility by 300%; made many dozens of improvements both proactively, where I saw a need, and due to evolving priorities.

• Slashed time spent on routine but critical communication > 90% by creating boilerplate templates with pre-attached files and oversaw a macro project to automate these tasks by pre-populating the messages with existing tracker data – wrote proposal and coordinated with developers on planning, coding, testing, and rollout phases.

Position: Senior Translation and Localization Specialist

Responsibilities:

• Added value writing transcreated packaging copy for thousands of items to meet style and regulatory conventions (e.g. 16 CFR), reducing compliance risks. Aligned EU claims with major US vendors, creating content that feels local. Caught safety-critical issue that saved multiple $100K in recalls and potential millions in customer lawsuits.

• Translated regulatory data from EU suppliers for thousands of food, household, and cosmetic items and supported company’s packaging / labeling specialists with German language needs.

• Entrusted to provide quality assurance of first-article printed product labels; also reviewed coworkers’ translations.

• Led rollout of SDL Trados Studio to increase efficiency and consistency, managed TM and glossary file formats.

• Created on-pack marketing content targeted to a particular brief / audience and guided by market research.

• Translated online ad spots (voiceovers and on-screen callouts), including pacing / text expansion considerations.

EDUCATION

Leeds University. Leeds University, United Kingdom Master of Arts in Translation, Warwick University. Coventry, United Kingdom Bachelor of Arts in French and German.

LANGUAGES

English (Native), German (Bilingual Proficiency), French (Bilingual Proficiency)

OTHER QUALIFICATIONS

IT / SOFTWARE Mac and PC: MacOS Monterey, Windows 10, Zoom, Skype, Adobe Reader and Photoshop, Safari, Internet Explorer, Chrome, Firefox

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, SharePoint

Translation: SDL Trados 2019, MemoX, Transit NXT, Across, Déjà Vu, Passolo, SDLX, MultiTerm, Wordfast, Xbench

Tel: 646-358-4972 | Fax: 888-679-7082 | www.humantouchtranslations.com

KEVIN ALBUQUERQUE

Mr. Kevin Albuquerque is an emotionally and business intelligent project manager with exceptional leadership, communication and organizational skills. He has over four (4) years of experience leading translation and localization projects with international teams. He is experienced in a wide -array of linguistic projects, managing simultaneous projects, building and maintaining long-lasting client relationships, quality assurance, cost control and time optimization.

PROFESSIONAL EXPERIENCE

Human Touch Translations, Ltd. New York, USA 2023 Position: Project Manager

Responsibilities:

• Manages the translation production process, from accepting client requests, to setting up projects, conducting file analysis and preparation, assigning tasks to vendors, receiving translated and edited files, and delivering them to the client.

• Performs quality assurance on all documents translated into Spanish, French and Portuguese according to client specifications.

• Identifies potential vendors and grows HTT’s network of professional linguists by regularly conducting translation tests and evaluating the results.

• Liaises with clients, team members, and linguists to guarantee timely delivery of the assets despite any changes or unforeseen issues.

Kevin Translate Sao Paulo, Brazil 4 Years Position: Project Manager and Localization Specialist

Responsibilities:

• Full-cycle monitoring of simultaneous translation and localization projects.

• Negotiating budgets with clients.

• Managing vendors and allocating resources to matching projects.

• Preparing project documentation and building glossaries working with CAT Tools

• Assuring deliverables’ quality.

• Controlling project costs and optimizing time.

• Building and maintaining long-last relationships with customers.

SuccessGlo Singapore, China 2 Years Position: Localization Specialist

Responsibilities:

• Localization of RPG and mobile games with SDL Trados.

• QA and proofreading with the localization team.

• Building project glossaries.

• Managing project time and handling short deadlines.

Braahman Net Solutions Bhubaneswar, India 3 Years Position: Subtitling and QA Specialist

Responsibilities:

• Performing a high volume of subtitling and translation.

• Deliverables QA and proofreading.

• Recruiting and testing translators for the agency.

• Building project glossaries.

Tel: 646-358-4972 | Fax: 888-679-7082 | www.humantouchtranslations.com

• Managing project time and handling short deadlines.

Brisk Languages Sao Paulo, Brazil 2 Years Position: English Teacher

Responsibilities:

• Developing students’ communication skills in a corporate environment.

• Preparing custom-tailored lessons to each student’s needs.

• Evaluating student progress and constantly elaborating teaching strategies.

EDUCATION

University of Sao Paulo. Sao Paulo, Brazil.

Bachelor of Arts in Linguistics and Modern Languages, 2023.

LANGUAGES

Portuguese (Native), English (Fluent), Spanish (Fluent), French (Advanced), Mandarin Chinese (Intermediate), German (Beginner).

OTHER QUALIFICATIONS

IT / SOFTWARE SDL Trados Studio, MemoQ, Monday, Plunet, Microsoft Office, Javascript, HTML and other programing languages

OTHER SKILLS Certificate of Project Management from University of Colorado Boulder Translation Quality Management certificate from Tomsk State University C2 English Proficiency from University of Cambridge

Tel: 646-358-4972 | Fax: 888-679-7082 | www.humantouchtranslations.com

ALIDA SCHEFERS

Ms. Alida Scheffers is a competent and detail-oriented project coordinator who has a wide array or organizational skills gain through her diverse past experience. She has over four (4) years of experience working in coordination roles, both with HTT and with other organizations/industries. Her degree in linguistics and history as a linguistic researcher are a result of a lifelong passion of languages, which is reflected in each assignment she undertakes. She has an excellent track record of ensuring high quality deliverables within a tight turnaround time, no matter the subject, materials or details of the project at hand.

PROFESSIONAL EXPERIENCE

Human Touch Translations, Ltd. New York, USA 6 Months Position: Project Coordinator

Responsibilities:

• Developing project scopes and objectives and ensuring technical feasibility

• Develop a detailed project plan to track progress

• Perform risk management to minimize project risks

• Coordinate internal resources and third parties/vendors for the flawless execution of projects

• Ensure resource availability and allocation

• Use appropriate verification techniques to manage changes in project scope, schedule and costs

• Ensure that all projects are delivered on-time, within scope and within budget

• Measure project performance using appropriate systems, tools and techniques

• Report and escalate to management as needed

• Manage the relationship with the client and all stakeholders

• Establish and maintain relationships with third parties/vendors

• Create and maintain comprehensive project documentation

Sped*Net Wilton, Connecticut 1 Year Position: Volunteer Virtual Event Technology Consultant

Responsibilities:

• Assist a special needs child advocacy organization in executing live virtual presentation (e.g.

troubleshooting).

• Trained the executive director and co-founder in virtual event creation, invitations, settings, and hosting.

Pomona Student Union Claremont, California 4 Years Position: VP of Operations and Finance

Responsibilities:

• Created (virtual and in-person) events with expert speakers for a non-partisan student group encouraging open dialogue.

• Received 200+ responses on individual social media posts and moderated an expert panel before a 30+ person crowd.

• Successfully mentored new members to independently contact speakers and host events.

• Created an archive to prevent institutional memory loss (including records on past events, members, budgets, etc.).

• Identified, contacted, and onboarded external speakers (through email, phone, video, and in-person); balanced and tracked year-long budgets; coordinated travel; reviewed new member applications and interviewed applicants.

Tel: 646-358-4972 | Fax: 888-679-7082 | www.humantouchtranslations.com

Human-Centered Design (HCD) Project

Claremont, California 1 Year

Position: Project Coordinator

Responsibilities:

• Used HCD methods to help Uncommon Good, a local college-readiness nonprofit, amplify their teenagers’ well-being.

• Created, presented, and tracked a calendar with tasks, meetings, and deliverable deadlines for an 8-person team.

• Collaborated with external clients by interviewing and surveying them at key decision points.

• Scheduled meetings that fit up to 8 people’s schedules; created meeting notes.

Rapport International Translation and Interpretation

Remote 1 Year

Position: Business Intern

Responsibilities:

• Pitched and delivered a project describing new market opportunities (uncovering 1,800+ suitable potential clients).

• Proposed and implemented changes to the sales training document structure; added information from 10+ documents.

• Reported to the president, who noted my analytical thinking, clear communication, and initiative in a review.

EnviroLab Asia Japan 6 Months Position: Fellow

Responsibilities:

• One of 17 student fellows (123 applied) in “cross-disciplinary research” semester program, including an 11-day clinic trip to Japan. Collaborated with Japanese robotic students at the Osaka Institute of Technology.

EDUCATION

Pomona College. Claremont, CA, USA.

Bachelor of Arts in Linguistics, 2022.

LANGUAGES

English (Native), German (Semi-fluent), Japanese (Intermediate), Korean (Basic).

OTHER QUALIFICATIONS

IT / SOFTWARE SDL Trados Studio, Plunet, Microsoft Office, Google Suite, Salesforce, Slack and Zoom

Tel: 646-358-4972 Ext. 1280 | Fax: 888-679-7082 www.humantouchtranslations.com | vtorres@humantouchtranslations.com

VERÓNICA TORRES

Verónica holds a sworn translation degree in the English-Spanish language pair and is currently in the final phase of a two-year course in English-Spanish simultaneous interpreting. Due to her background in the interpreting and translation fields, she has a comprehensive knowledge of project management processes.

She is responsible for the effective planning, execution and completion of translation projects in complex and dynamic environments. Verónica has strong multi-tasking, detail-oriented and analytical skills, the ability to solve challenging problems and implement creative solutions.

PROFESSIONAL EXPERIENCE

Human Touch Translations, Ltd. New York, USA 2016-Present

Position: Project Manager.

Responsibilities:

• Managing and coordinating translation projects.

• Estimating time and resources needed to complete projects on time and within budgets.

• Establishing and maintaining strategic contact with linguists and promote long-term relationships.

• Constant communication with linguists, negotiation of budget and deadlines.

• Maintenance of translation memories, terminology databases and style guides.

• Providing feedback to linguists on the quality of their work and project performance.

• Reporting on project progress to the Production Manager.

Clear Words Translations Córdoba, Argentina 2013-2016

Position: Senior Project Manager and QA Manager.

Responsibilities:

• Managing and coordinating translation projects.

• Estimating time and resources needed to complete projects on time and within budgets.

• Establishing and maintaining strategic contact with clients and linguists and promote long-term relationships.

• Managing in-house resources and external vendors. Constant communication with linguists, negotiation of budget and deadlines.

• Supervising project teams, including file preparation, resources, linguists, DTPer, and QA specialists.

• Maintenance of translation memories, terminology databases and style guides.

• Communicating with clients to identify and outline project requirements.

• Providing feedback to linguists on the quality of their work and project performance.

• Reporting on project progress to the Production Manager.

Hispano Language Advisory Córdoba, Argentina 2012-2014

Position: Freelance English <> Spanish Translator.

Stillman Translations S.R.L Córdoba, Argentina 2012-2013

Position: Freelance English <> Spanish Translator.

Jardín Maternal y Pre-jardín el Oso Panda Córdoba, Argentina 2012

Position: English teacher.

Responsibilities:

• English teacher of children from 1 to 4 years old.

mailto:vtorres@humantouchtranslations.com

1129 Northern Boulevard, Suite 404 | Manhasset, NY 11-030

Tel: 646-358-4972 Ext. 1280 | Fax: 888-679-7082 www.humantouchtranslations.com | vtorres@humantouchtranslations.com

MKE Digital Córdoba, Argentina 2012

Position: Web copywriter of English content.

Responsibilities:

• Web copywriter of English content about different tourist destinations in Mexico, Argentina, and

Brazil.

• Uploading of contents on Internet (web pages, blogs, etc.).

C&M English Institute Salta, Argentina 2004-2005

Position: English teacher.

EDUCATION

ESTUDIO LUCILLE BARNES. Alta Gracia, Córdoba, Argentina.

English<>Spanish Simultaneous Interpreting Course. 2017.

ESTUDIO LUCILLE BARNES. Alta Gracia, Córdoba, Argentina.

Seminar on Medical Translation and Terminology. 2017.

UNIVERSIDAD NACIONAL DE CÓRDOBA, FACULTAD DE LENGUAS. Córdoba, Argentina.

Bachelor’s Degree: English<>Spanish Certified Translator. 2012.

LANGUAGES

Spanish (Native), English (Bilingual Proficiency), French (Elementary Proficiency).

OTHER QUALIFICATIONS

IT / SOFTWARE

OTHER SKILLS

PC: Windows, Microsoft Office 2016 (Word, Excel, Power Point & Publisher), Microsoft Office 365 (Word, Excel, Power Point, Outlook and Sharepoint), Adobe

Reader, Internet Explorer, Google Chrome and Firefox.

CAT Tools: SDL TRADOS 2007, 2009, 2011, 2014, 2015, 2017 and 2019, Wordfast, TagEditor, Workspace, SDLX, MemoQ, MemSource, Translation

Workspace, Omega T, XTM.

Other Software: Verifika, Xbench, Plunet Business Manager.

Simultaneous and consecutive English<>Spanish interpreting.

mailto:vtorres@humantouchtranslations.com

1129 Northern Boulevard, Suite 404

Tel: 330-842-8578 | Fax: 888-679-7082 www.humantouchtranslations.com

GARRET ALLEN WAUGH

Mr. Waugh currently holds an MA in English Literature and in the past has worked in higher education, both as an instructor and as director of donor relations, as well as a project manager in market research.

As business manager, Mr. Waugh maintains oversight through all aspects of HTT’s non-production processes, including marketing and proposal writing, maintaining ISO 9001:2015 certification, ensuring contractual and security compliance and fostering an atmosphere of continual growth and improvement.

His approach with each project and client account is to forge a true sense of partnership with the common goal of serving the limited English proficiency (LEP) community.

PROFESSIONAL EXPERIENCE

Human Touch Translations, Ltd. New York, USA 2020-Present Position: Business Manager

Responsibilities:

• Oversaw with a hands-on approach the development and growth of HTT through government contracting vehicles and the private sector, helping HTT grow to meet the demands of an increasingly globalized market.

• Identified, researched and drafted responses to RFxs, using his background in writing and relationship building to propel HTT forward.

• Thoroughly developed an understanding of each of HTT’s accounts and worked daily to maintain HTT’’s compliance with the specific requirements of each agency HTT partners with.

• Oversaw the management and maintenance of the company’s ISO 9001:2015 Quality Management System, ensuring that controlled procedures are followed and that all non-conforming deliverables or processes are properly documented and corrected.

• Effectively managed HTT’s customer satisfaction plan and ensured that customer feedback is communicated and implemented throughout the organization.

• Coordinated audits with external parties and ensured the success of any audits, be they for HTT’s ISO 9001:2015 compliance or those requested by government entities.

Case Western Reserve University Cleveland, Ohio, USA 2021 - 2022 Position: Director of Donor Relations and University Events

Responsibilities:

• Coordinated a stewardship program of over 500 undergraduate scholarships, with hundreds of donors and students, soliciting, editing and distributing letters of gratitude.

• Liaised with the Office of Financial Aid, the Office of Endowment Fund Management, Office of

General Counsel and others to provide key stewardship and legal compliance for university endowments and prospects of all levels.

• Restored the quality of the stewardship program to pre-pandemic levels, brought back several key stewardship pieces and liaised with leadership to further improve the program.

• Developed, planned and managed the process of establishing endowments via a Board of Trustees’ resolution, ensuing that donor intention was reflected in the final legal document and that supporting documentation was properly stored.

• Oversaw the annual endowment financial report, distributing thousands of reports with an external vendor and coordinating the internal review process.

• Served as interim appointee for several open roles due to turnover.

1129 Northern Boulevard, Suite 404 Tel: 330-842-8578 | Fax: 888-679-7082 www.humantouchtranslations.com

Position: Graduate Teaching Assistant (Case Western Reserve University

Responsibilities:

• Provided writing support across university-wide academic disciplines, working with students and faculty on a variety of academic and professional genres in a tutorial setting.

• Assisted students and faculty with adapting their writing voice and tone to suit the rhetorical situation of their writing.

• Developed strategic models in collaboration with students and faculty in how to develop writing plans, timelines and models of thought to assist with project completion.

• Improved and addressed a specific writer’s concerns in regards to their composition skills and writing processes via a 1-on-1 writing tutorial sustained through the semester.

• Concisely supplied English language support for incoming LLM students via a one-month intensive course designed to improve all facets of spoken English.

• Improved the cultural competency of all students in terms of US etiquette and protocol in both formal and informal context.

• Assisted with the cultural transition of international students – focusing on making students feel more at home in the US and mitigating culture shock.

Venture Data Research LLC Kent, Ohio, USA 2014-2018

Position: Project/Shift Manager

Responsibilities:

• Effectively ensured client satisfaction with all completed work by collecting bias-free data evenly across fielding dates, markets, regions, and demographics.

• Improved company efficiency by developing strategic models on how to best use manpower and facilities in order to remain productive and meet client requirements.

• Provided continuous quality control on company databases to ensure data was being archived appropriately and accurately, troubleshooting or escalating issues as needed.

• Championed the development of greater organizational practices, thereby increasing management efficiency and achieving a greater accuracy in operational transparency.

EDUCATION

Case Western Reserve University. Cleveland, USA.

Master of Arts in English Literature, Magna cum Laude, 2020

Kent State University. Kent, Ohio, USA.

Bachelor of Arts in English, Magna cum Laude, Sigma Tau Delta, 2017.

LANGUAGES

English (Native), German (Intermediate), OTHER QUALIFICATIONS

IT / SOFTWARE

PC: Windows 10, Linux, Microsoft Office suite (Word, Excel, Power Point, Outlook, and SharePoint), full Google suite, Zoom and Skype, Adobe Reader, Internet Explorer, Chrome and Firefox

Translation Specific: SDL Trados 2019 and Plunet Business Manager

Tel: 646-358-4972 | Fax: 888-679-7082 | www.humantouchtranslations.com

POPIE MATSOUKA

Ms. Popie Matsouka is a quality control specialist at Human Touch Translations, charged with leading the HTT team in setting and implementing new and improved quality testing processes throughout the project life cycle. A veteran of the translation services industry, she has over twenty (20) years of experience providing translation, editing, proofreading, subtitling, localization, and quality review/assurance to many global translation companies.

PROFESSIONAL EXPERIENCE

Human Touch Translations, Ltd. New York, USA 2022-Present

Position: Quality Control Specialist (External Contractor)

Responsibilities:

• Applies linguistic and technological expertise to ensure the accuracy and consistency of each asset.

• Discusses potential linguistic concerns with linguists to determine remediations for assets that do not pass QA standards.

• Maintains linguistic assets such as terminology databases.

Subtitling Division, LQA Divisions of MTV Greece and Moravia

Athens, Greece 2018-Present

Position: Lead Linguist/Reviewer for Greek LQA of Subtitling Projects, Lead Auditor for MTV Greece’s EL Subtitling Team

Responsibilities:

• Prepares Greek subtitles for the English-language music videos and shows of an international TV network.

• Translates on-screen texts and interview questions for foreign actors, and reviews translations written by other linguists.

• Ensures creative deliverable quality and consistency with market brand voice.

• Translates instructions received from client to linguistic rules for the target language, assessing suitability for the market and suggesting alternatives as appropriate.

• Reviews LQA forms and coaches linguists and other contributors.

• Solicits additional input from market specialists, focus groups, etc.

• Works closely with client to resolve quality issues and define action plans.

John Deere, WhatsApp, Spotify, etc. USA (Remote) 2018-Present

Position: Lead Greek Linguist and Editor

Responsibilities:

• Provides high-quality translation and localization services to various translation agencies and companies around the world as their lead Greek linguist.

• Proofreads, edits, and reviews projects with a specialization in quality assurance (LQA/LQI/QA) to ensure that clients receive the highest-quality assets.

Pfizer, Arthrex, Bayer, Ethicon, Terumo Blood and Cell Technologies

USA (Remote) 2011-Present

Position: Lead Greek Medical Linguist

Responsibilities:

• As lead medical linguist and chief editor at Terumo, charged with revising the Greek translations for the company’s entire linguistic corpus (e.g., software, UI, UA).

Tel: 646-358-4972 | Fax: 888-679-7082 | www.humantouchtranslations.com

• Combines QA specialization and project management skills to localize company software and documentation into Greek.

• For languages other than Greek, manages projects as QA specialist.

Technografia Ltd. Athens, Greece 8 years Position: Senior Project Manager, Lead Medical Linguist, Localization Engineer, QA Expert, Official Translator, Localization and CAT Tools Trainer

Responsibilities:

• Responsible for the production department of the company as senior project manager.

• Provided a range of file engineering services, including localization engineering.

• Translated material from English, French, and Italian to Greek and QAed those language combinations at all stages of the production process.

• Trained all new staff to use the company’s various CAT tools.

EDUCATION

IONIAN UNIVERSITY. Corfu, Greece.

Bachelor of Science in Technical and Literary Translation into/from English/French-Greek, 2000.

LANGUAGES

Greek (native,) English (near-native), French (near-native), Italian (advanced).

OTHER QUALIFICATIONS

IT / SOFTWARE Translation: Across, Alchemy CATALYST, CafeTran Espresso, CloudWords, Déjà vu X, Idiom/SDL WorldServer/TMS, MateCat, MetaTexis, memoQ, MemSource, OmegaT, PoEdit, Pootle, SDL Passolo, SDL Trados, SDL Trados Studio, SDL Muliterm, SDLX, SmartCAT, Smartling, STAR Transit NXT/XV, Transifex, Translation Workspace (Lionbridge), T-Stream, Weblate, Wordbee, Wordfast Pro, XTM, ApSic Xbench, Open Language Tools

Localization: ttx, sdlxliff, txml, itd, xlf, docx, IDML, INX, XML files, etc.

Other: Microsoft FrontPage, Microsoft Project, OpenOffice, Adobe Acrobat Pro, Adobe PhotoShop, FrameMaker & InDesign, OCR (Omnipage, FineReader), HTML

OTHER SKILLS First Aid, Search and Rescue, Paramedical and Prehospital Trauma Care

Translation: Audiovisual, Literary, Medical Documentation, Technical Material, IT, Webpages, and Software

CONTINUING EDUCATION (SELECTED)

PC/MAC and LAN Technician and IT Support, Intergraphics (2008)

Business Management, Kariera Business Seminars (2008)

Project Management, Kariera Business Seminars (2007)

Trados, Déjà vu X, and Metatexis, School of Translation Studies (2006) http://www.humantouchtranslations.com/