Attachment_08_Organization_Profile_.docx

This is an Organization Profile attachment submitted by CyraCom International, Inc. in response to Request for Proposal Solicitation No. BPM005633 issued by the Arizona Department of Administration State Procurement Office for Foreign Language Interpretation and Translation services. CyraCom International, Inc., established in 1995 and headquartered in Tucson, Arizona, brings 28 years of experience providing interpretation and translation services comparable in type, quantity, size, and scope to the solicitation requirements. The organization has maintained a business presence in Arizona for 15 years and operates three contact centers across the state: the Phoenix Interpreter Contact Center with 277 staff and 669 seats capacity, the Tucson Airport Contact Center with 157 staff and 463 seats capacity, and the Tucson South Contact Center with 55 staff and 153 seats capacity. All three facilities provide phone and video remote interpretation services. CyraCom indicated capacity to provide on-site interpretation services across all 15 Arizona counties.

CyraCom holds relevant certifications including ISO 13611:2014 for Guidelines for Community Interpreting (with updated certification pending following completion of audit), ISO 9001:2015 for Quality Management Systems (expiring July 27, 2025), and ISO 27001:2013 for Information Security Management (expiring September 12, 2025). The primary contract representative is Vicky Tantlinger, Contracts Manager, reachable at (520) 232-1817 or vtantlinger@cyracom.com. No financial rating information was provided in the submission.