Attachment_11_References_Akorbi.pdf

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Attached to
Foreign Language Interpretation and Translation Services
Solicitation number
BPM005633
Issued by
Arizona

About this file

This is a references attachment for Request for Proposal Solicitation No. BPM005633 issued by the Arizona Department of Administration State Procurement Office for Foreign Language Interpretation and Translation services. Offerors are required to provide at least three client references for assignments that replicate the solicitation requirements, with at least one reference demonstrating public sector work experience. All referenced projects must have been completed within the five years preceding the proposal submission.

The three references provided demonstrate extensive experience in interpretation and translation services across healthcare and public health sectors. CVS Health/Mercy Care (2016–2023) engaged the offeror for ongoing in-person, telephonic, and over-the-phone interpreting services along with translation, transcription, 508 remediation, and multimedia localization. Signify Health (2017–2023) received similar comprehensive services including in-person, OPI, and VRI interpreting alongside translation and related support services. Health Plan of San Joaquin (2020–2023) utilized OPI interpreting and translation services specifically for public health documents, satisfying the public sector reference requirement. All three references represent clients in the healthcare industry with sustained engagement periods, demonstrating the offeror's capability to deliver ongoing language services to complex organizational environments.

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Text version

Request for Proposal

Solicitation No. BPM005633

Foreign Language Interpretation and Translation

Arizona Department of Administration State Procurement Office 100 North 15th Avenue

Phoenix, AZ 85007

Solicitation Attachment – References | Revision No. 1 | Revised 11-22

Attachment 11 – References

State intends to conduct reference checks for accounts referenced provided by Offerors. It may, at its sole discretion, contact additional clients not presented as references, including internal state clients. Offerors shall provide at least three (3) client references for assignments that replicate or mirror the requirements of this Solicitation. At least one (1) of the projects referenced must be related to public sector work. All references shall be for work received and completed within the last five (5) years.

1 Client company/Address Contact Begin date End date CVS Health/Mercy Care Shelley Curran 2016 2023 Phone number Email address 602-453-8008 Currans2@mercycareaz.org Summarize the scope and deliverables provided, including timeline and outcome.

Ongoing interpreting (in-person and telephonic) and translation support List key Materials or Services provided.

Interpreting (In-person, OPI, VRI), translation, transcription, 508 remediation, localization, multimedia

2 Client company/Address Contact Begin date End date Signify Health Patrick Mcafee 2017 2023 Phone number Email address 232-323-2232 pmcafee@signifyhealth.com Summarize the scope and deliverables provided, including timeline and outcome.

Ongoing interpreting (in-person, telephonic) and translation support

Interpreting (In-person, OPI, VRI), translation, transcription, 508 remediation, localization, multimedia

3 Client company/Address Contact Begin date End date Health Plan of San Joaquin Liliana Lara 2020 2023 Phone number Email address 209-942-5228 llara@hpsj.com Summarize the scope and deliverables provided, including timeline and outcome.

Ongoing interpreting (OPI) and translation support of public health documents

OPI Interpreting and translation

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