Attachment_10_Experience_and_Capacity_Response.pdf

PREPARED FOR:

Stephanie Stevens Arizona Department of Administrative Services stephanie.stevens@azdoa.gov

PREPARED BY:

Michael J. Donnelly TransPerfect mdonnelly@transperfect.com 860-803-8610

WE

KNOW

HOW

REQUEST FOR

PROPOSAL

BPM005633

October 18, 2023

Confidential Page 2 of 10 October 18, 2023

TABLE OF CONTENTS

1 COMPANY PROFILE

1.1 Brief overview of business operations, with an emphasis on experience in regards to the Scope of Work …………………………………………………………………………………………………………………….3

1.2 Location in which Offeror is incorporated

1.3 Address of “Main Office” (e.g. Corporate Headquarters and any satellite offices responsible for performance of proposed tasks;

1.4 Offeror’s organized chart relevant to the Contract, specifically identifying key point of contact for all questions related to submitted Offer

1.5 Conflicts of interest

1.6 Bankruptcy within 5 years

1.7 Securities and Exchange Commission investigations

1.8 Litigation

1.9 Litigation

1.10 Termination of contract within the last 5 years

1.11 Full disclosure of any criminal or civil offense ........................................ Error! Bookmark not defined.

1.12 Offeror shall provide evidence of any Arizona required business license to provide these Services

1.13 Offeror shall provide copies of any professional or industry certifications that represent the Services detailed in this Solicitation

2.0 COMPANY EXPERIENCE

What market(s) are your current clients primarily in?

What experience do you have serving clients in business markets within the State of Arizona

What is the range in size of your current clients

Provide two examples that best exhibit experience with Materials or Services for clients relevant to the Scope of Work?

In the last five (5) years, did any of your clients cancel their contract with your company?

With what relevant trade and/or professional associations are you involved? How does this participation give you an advantage over the competition?

Confidential Page 3 of 10 October 18, 2023

1 COMPANY PROFILE

1.1 Brief overview of business operations, with an emphasis on experience in regards to the Scope of Work

TransPerfect was founded in 1992, since then we have grown into the world’s largest language services firm with over 7,500 full-time employees and a network of over 20,000 certified linguists and subject-area specialists, all dedicated to helping clients better serve their constituents in any language. With offices in more than 100 cities around the globe, our team completes over 400,000 unique projects per year. The company pioneered the adoption of critical quality standards for the industry and was among the first to be certified to both ISO 9001:2015 and ISO 17100:2015, ensuring the highest level of quality and service for all projects. In addition, TransPerfect introduced the TransPerfect Linguist Certification

(TLC) program, the industry’s leading standard for testing linguist language proficiency and subject-area specialization.

TransPerfect’s focus on quality, cost management, client service, subject-matter expertise, and innovative technical solutions is unparalleled in our industry.

Confidential Page 4 of 10 October 18, 2023

The following are just a few ways that TransPerfect stands out from the competition:

Scalability and Global Presence: TransPerfect is a full-service translation company with offices in over 100 cities on six continents, including more than 30 production and project management centers. As such, we have the resources, processes, and global infrastructure to ensure prompt responses to Arizona’s requests and to meet even the most aggressive deadlines.

Technology: TransPerfect offers a fully modular set of technology products that drastically reduce the time, effort, and costs required along every step of the translation process—from quote requests and job submittals to delivery, billing, and reporting. These solutions unburden the organization, are easy to use and install, and significantly improve translation process efficiencies. Each product in the suite can function independently or as part of an integrated system to drive maximum productivity. Unlike many of our competitors’ products, TransPerfect’s technology suite is almost entirely vendor neutral and can be used with multiple language services providers and all of Arizona’s preexisting technologies and translation assets.

Client Service: Among our strongest “value-added” features is our commitment to offering superior client service. To that end, Arizona will be assigned a dedicated account manager, available 24/7/365. At TransPerfect, each and every client receives the full attention of a dedicated account team as well as hand-selected technical and linguistic resources. Furthermore, given that no client represents more than 4% of our total revenue, we are able to provide Arizona with the highest level of service and quality without concern for conflict.

Financial Stability & Commitment: TransPerfect is a solvent, healthy, and growing company.

We focus our financial resources on the continued improvement of our operations, the research and development of technologies that benefit our clients, the enrichment of our employees, and the hiring and retention of the best talent in the industry. We are proud of our streak of

100+ consecutive profitable quarters over nearly 30 years of continuous growth. In the past ten years, the company has grown from $220 million in annual revenues to over $852 million in

2020. We have a stable client base, with the vast majority of our revenue coming from repeat customers alongside a steady stream of new business. And because we are privately held, we are not beholden to outside investors, which allows us to devote absolute focus to meeting our clients’ needs.

Certifications: TransPerfect is the only major language services provider in the world fully certified to the ISO 9001:2015 standard in all production centers worldwide. In addition, we were the first translation company in the world to earn ISO 17100:2015 certification, the only standard specifically created to address issues of quality within the translation industry.

TransPerfect has also achieved ISO 18587 certification for AI-enabled translation services, underscoring our commitment to quality in machine translation.

Linguistic Quality: In addition to our ISO 9001:2015 and ISO 17100:2015 certifications, our ability to provide superior translations is backed by the TransPerfect Linguist Certification

(TLC) program, which was created to ensure that only the most qualified linguists are assigned to each and every project. All linguists assigned to Arizona will have not only native-level proficiency and in-depth understanding of the target market but also extensive subject-matter

Confidential Page 5 of 10 October 18, 2023 expertise in the relevant field.

On-Time Delivery: TransPerfect’s rigorous quality control processes ensure that we will deliver

Arizona’s projects on time, every time. In fact, our round-the-clock production capabilities and commitment to providing the best service in the industry have resulted in turnaround times that are 25–30% faster on average than our competitors’.

Workflow: TransPerfect is a service organization in the truest sense of the word. In everything we do, we take your needs and objectives as our guiding principle. We do not tell you how to do localization. Rather, we assess your goals, challenges, and budget. From there, we develop a customized approach to your project or initiative that slots seamlessly into your overall business plan.

1.2 Location in which Offeror is incorporated

New York

1.3 Address of “Main Office” (e.g. Corporate Headquarters and any satellite offices responsible for performance of proposed tasks;

Corporate Headquarters: 1250 Broadway New York, NY 10001

Satellite Office: 2375 East Camelback Road 5th Floor Phoenix, Arizona 85016

1.4 Offeror’s organized chart relevant to the Contract, specifically identifying key point of contact for all questions related to submitted Offer

Michael J. Donnelly, Director Public Sector

202-347-2300 mdonnelly@transperfect.com

1.5 Conflicts of interest

None

1.6 Bankruptcy within 5 years

No

1.7 Securities and Exchange Commission investigations

mailto:mdonnelly@transperfect.com

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1.8 Litigation as a Defendant or Party

TransPerfect Global, Inc. v. Lionbridge Technologies, Inc. and H.I.G. Middle Market, LLC –

Case 1:19-cv-03283, filed April 11, 2019 – US District Court – Southern District of New York

TransPerfect Global, Inc. filed suit for monetary and injunctive relief for injury caused by defendants’ acquisition and misuse of TransPerfect confidential and proprietary information.

Michele Metcalf V. TransPerfect Global, Inc. - Case 19-cv – 10104, in the United States

District Court, Southern District of New York; originally filed August 28, 2019 in United

States District Court for the Central District of California

This suit was brought by a former employee claiming unpaid overtime in violation of New York

Labor Law on behalf of herself and a class of similarly situated employees. TransPerfect denies the allegations, and a motion to dismiss is currently pending before the Court.

1.9 Litigation public sector

1.10 Full disclosure of any public sector contracts terminated for cause or convenience

TransPerfect’s contract with United States Department Citizenship and Immigration Services was cancelled for convenience in December 2022. When TransPerfect was pursuing this opportunity, we asked the contracting officer if the Service Contract Act applied to the services

(over-the-phone interpretation). We were told it did not, as over-the-interpreter met the professional services exemption to the Service Contract Act. We then received guidance from the

Department of Labor, that the contracting officer was wrong and that the SCA does apply. We made USCIS aware of the Department of Labor’s position and attempted to renegotiate pricing with USCIS. Unfortunately, we were not able to come to an agreed priced and instead of litigating both parties agreed it was best to terminate the contract.

1.11 Full disclosure of any criminal or civil offense

None

1.12 Offeror shall provide evidence of any Arizona required business license to provide these Services

N/A

1.13 Offeror shall provide copies of any professional or industry certifications that represent the Services detailed in this Solicitation

See attached ISO certifications

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2 COMPANY EXPERIENCE

What market(s) are your current clients primarily in?

As the largest privately held translation company in the world, TransPerfect is the premier provider of global language and business services to the world’s leading multinationals in every field, including the majority of Fortune 500 and Global 2000 companies.

Some of the major industries we serve include:

Life Sciences

Pharmaceuticals

Medical Devices

Biotechnology

Healthcare Providers

IVDs

CROs

IVR Companies

HMOs/Health Insurance

Legal

IP

Litigation

Corporate

Capital Markets

Patents

Pro Bono

Financial

Accounting (Taxes)

Asset Management

Commercial Banking

Insurance

Investment Banking

Real Estate and Mortgages

Advertising and Marketing

Advertising

Branding

Healthcare Marketing

Public Relations

Travel and Tourism

Airlines

Car Rental Agencies

Hotels

Casinos

Cruise Lines

Technology

Hardware

Software

Consumer Electronics

Gaming

Telecommunications

Technical Consulting

Website/Online

Government

National/Federal

State, Provincial, Local

Government Contractors

Consumer Products and Retail

Apparel

Electronics

Food and Beverage

Luxury Brands

Personal Care

Retailers

Home Improvement

Energy

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Oil and Gas (Production)

Energy (Power) Suppliers

Fuel Suppliers

Alternative Resources

Manufacturing

Aerospace

Automotive

Consumer Goods

Industrial Equipment

Publishing

Media and Entertainment

Television and Movies

Print Media

Online

What experience do you have serving clients in business markets within the State of Arizona

What is the range in size of your current clients

TransPerfect become the world’s largest language company because of our ability to work will an array of clients. Our clients include individual that walk into one of our offices and request a document to be translate to the world’s largest financial institutions and everything in between. We complete $100 translation jobs and hold contracts valued at $30,000,000/annually.

Provide two examples that best exhibit experience with Materials or Services for clients relevant to the Scope of Work?

Past Performance 1

Company TransPerfect Role: Prime

Customer Name & Address

Center for Disease Control

1600 Clifton Rd.

Atlanta, GA

Point of Contact

Mauricio Medina

Health Communication Specialist

Division of Communication Services

404-718-5731

MMedina@.gov

Contract Number GS-10F-0076S

Contract Value $3,000,000.00

Pricing Arrangement Firm fixed price

Period of Performance August 1, 2019-July 31, 2023

Description of Services Provided:

TransPerfect is currently providing all language services to the CDC’s Division of Communication Services, Multilingual

Services Activity. These services include:

Translation of written materials to every possible language and in every possible format including: print, digital, web and others.

Editing/certification and proofreading of materials already translated.

Translation memory management and terminology create and support.

Oral language assistance (interpretation) in any language and in any available interpretation format.

Sign Language Interpretation.

Desktop publishing (graphics and layout) support in any language requested.

Video captioning (subtitling), voice over, and transcriptions of scripts.

mailto:MMedina@cdc.gov

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Past Performance 1

Multicultural marketing.

Other translation and interpretation support services as outlined in individual task orders.

Over-Phone-Interpretation

Since the recent outbreak of the COVID-19 virus in the United States, the demands of this contract have increased significantly. TransPerfect has proven its ability to provide all required services during this state of emergency. In fact, we have sent interpreters onsite to record public information videos.

Results:

Translation: 2.49 million words

Interpretation: over 1,000 hours

Services provided in 69 languages including but not limited to: Amharic, Arabic, Bengali, Burmese, Chinese

(Simplified, Traditional), Dari, Farsi, French, German, Gujarati, Haitian Creole, Hausa, Hindi, Hmong, Indonesian, Italian, Japanese, Karen, Khmer, Kinyarwanda, Korean, Krio, Kurdish, Lao, Luganda, Madingo, Malinke, Marshallese, Nepali, Oromo, Pashto, Portuguese, Polish, Russian, Samoan, Somali, Swahili, Tagalog, Tigrinya, Tongan, Turkish, Ukrainian, Urdu, Vietnamese and Wolof

Number of Linguists utilized on contract: 232

In the last five (5) years, did any of your clients cancel their contract with your company?

TransPerfect’s contract with United States Department Citizenship and Immigration Services was cancelled for convenience in December 2022. When TransPerfect was pursuing this opportunity, we asked the contracting officer if the Service Contract Act applied to the services (over-the-phone

Past Performance 2

Company TransPerfect

Contract Number DASPS-3297-19

Customer Oregon Publications and Creative Services Office

POC Information

Karen Rolin

KAREN.L.ROLIN@dhsoha.state.or.us

503-884-5913

3421 Del Webb Ave. NE, Salem, OR 97301-0366

Description of Services Provided:

TransPerfect has been translating materials for the Oregon Health Authority and

Oregon Department of Human Services through the Publications department for over 3 years. Throughout the pandemic, TransPerfect translated pertinent health materials in multiple different languages, with 508 compliance, Desktop Publishing and formatting for the public, on a standard and expedited turnaround time.

TransPerfect currently translates relevant health materials into 12 main languages on a Publications Department to date.

Additionally, TransPerfect translates Medical and SNAP benefit notices daily into 11 different languages with a 5-day turnaround time. TransPerfect services this account 24 hours a day with a dedicated team of Program Managers and linguists around the world on a daily basis and have translated over a million words in more than 30 languages for the

Publications Department to date.

TransPerfect also provides voice over services, captioning and subtitling services on an as needed basis to Oregon

Publications and Creative Services Department. To date, TransPerfect has translated over 20 million words into multiple languages, the most common being: Spanish, Vietnamese, Arabic, Russian, Simplified Chinese, Traditional Chinese, Korean, Hmong, Somali, Portuguese, Marshallese, Chuukese, Khmer, Romanian, Lao, Nepali, Burmese, Tagalog, Ukrainian and Farsi.

mailto:KAREN.L.ROLIN@dhsoha.state.or.us

Confidential Page 10 of 10 October 18, 2023 interpretation). We were told it did not, as over-the-interpreter met the professional services exemption to the Service Contract Act. We then received guidance from the Department of Labor, that the contracting officer was wrong and that the SCA does apply. We made USCIS aware of the Department of Labor’s position and attempted to renegotiate pricing with USCIS. Unfortunately, we were not able to come to an agreed priced and instead of litigating both parties agreed it was best to terminate the contract.

With what relevant trade and/or professional associations are you involved? How does this participation give you an advantage over the competition?

TransPerfect adheres to all industry standards and is an active member of all major industry organizations, including:

American Translators Association (ATA)

American Society for Training and Development (ASTD)

Association of Language Companies (ALC)

Association of Translation Companies (ATC)

Globalization and Localization Association (GALA)

International Association of Business Communicators (IABC)

Language Industry Association (AILIA)

Localization International Standards Association (LISA)

Regulatory Affairs Professionals Society (RAPS)

Society for Technical Communication (STC)

The Organization for Professionals in Regulatory Affairs (TOPRA)

Maintaining strong relationships with the leadership of these organizations and our continued participation in their events provides us access to the most qualified linguists throughout the United

States. It also provides us an opportunity to hear directly from linguists about that their feeling on the current state of the language service industry.