Attachment 0015 - WindChill ECP Process.pdf

UNCLASSIFIED

Attachment 0015

Distribution Statement A – Approved for Public Release; distribution unlimited

UNCLASSIFIED

WindChill

ECP

Process

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Last Reviewed 9/15/2015

Windchill 10.2 Change

Management

The TARDEC ACE Support Service Desk can be contacted during business hours at 586-764-3099 or usarmy.detroit.rdecom.mbx.tardec-ace-support@mail.mil mailto:usarmy.detroit.rdecom.mbx.tardec-ace-support@mail.mil

ACE/Windchill 10.2 Change Management Packet

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FOUO – DISTRIBUTION C

Contents

1. ACE/Windchill Overview

2. Log into ACE/Windchill

3. Home Page Overview

4. Product Overview

5. Product Container Navigation

6. View Change Objects

A. View All Change Objects

B. View All Change Objects for a Part/Object

C. View All ECPs/ERRs for a Product/Vehicle

7. Search for a Change Object

8. View Associated Changes for an Object

9. Create ECP

A. Create ECP

B. Submit ECP

10. Create ERR

A. Create ERR

B. Submit ERR

11. Create RFD

A. Create RFD

B. Submit RFD

12. Create ACN

A. Create ACN

B. Submit ACN

13. Change Coordinator Role in ECP Process

A. Review for Completeness

B. Define Reviewers

C. Define Additional Reviewers

D. Change Coordinator Decision

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14. Change Coordinator Role in ERR Process

A. Review for Completeness

B. Define Reviewers

C. Define Additional Reviewers

D. ERR Review

15. Review ECP or ERR

16. Approve ECP or ERR

17. Resolve a Reworked ECP, ERR, or RFD

18. Edit a Released Part or Drawing

19. Managing Subscriptions

A. Creating Subscriptions

B. Editing Subscriptions

C. Unsubscribing from a Subscription

D. Deleting a Subscription

20. Frequently Asked Questions

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1. ACE/Windchill Overview

What is ACE/Windchill?

• ACE/Windchill is used as a web based Project and Product Data Management tool.

• ACE/Windchill is used as a data repository (storage area).

How can it help me?

• ACE/Windchill provides tools to help you manage project and product data.

• Storing documents in ACE/Windchill reduces time required to look for the most up-to-date version.

• Data is backed up.

• Storing in ACE/Windchill reduces manually emailing the latest documents to the team.

What can you use the tool for?

• Capturing comments and discussions on a document.

• Users can be notified when a document is updated.

• Action items for a project or document can be created and tracked.

• Documents can be formally reviewed and approved, up and down the chain of command.

Security

• ACE/Windchill is secure because it has access controls in place. The access granted to a user is determined by that user’s role within the project. Each person will only see documents and folders they have approval to access, so a user may see more or less items on a given screen than another user.

• Backups are performed regularly to reduce the risk of data loss.

Spillage

• Unclassified FOUO and Below Documentation ONLY!

• Unplug the computer from the network.

• Contact the Information Assurance (IA) POC responsible for that area.

• Contact ACE Support Service Desk immediately at 586-282-1300, Option 2.

• Provide detailed information on the document such as the name and location.

• DO NOT OPEN OR DELETE THE DOCUMENT!

ACE Support Center https://ace2.tacom.army.mil/index.html - Click ACE Support Center.

https://ace2.tacom.army.mil/support/ - Direct Link.

Please share any feedback and suggested changes with TARDEC ACE Support.

https://ace2.tacom.army.mil/index.html https://ace2.tacom.army.mil/support/

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2. Log into ACE/Windchill

Description – This Standard Operating Procedure (SOP) demonstrates how to log into

ACE/Windchill.

Detailed Instructions

1. Open an internet browser.

**Note: The Army recommends using ACE/Windchill in Microsoft Internet Explorer.

2. Navigate to https://ace2.tacom.army.mil/index.html.

3. From the “Login” section, click CAC Sign In.

**ATTENTION: As all actions are being processed, a circular indicator will be shown in the browser tab.

https://ace2.tacom.army.mil/index.html

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3. Home Page Overview

Description – This Standard Operating Procedure (SOP) demonstrates how to navigate to the Home overview page in ACE/Windchill.

1. Log into ACE/Windchill; reference “Log into ACE/Windchill” SOP.

2. Click in the upper left-hand corner of the ACE/Windchill screen.

3. The Home page:

a. Navigator: An area of ACE/Windchill that allows for browsing and searching within accessible containers; reference “Navigator Pane” SOP.

b. Search: Searching function; reference “Searching for Objects” SOP.

c. My Tasks: A table that displays tasks that are assigned to the current user.

d. Updates: A table that displays objects that have been updated by the current user.

e. Checked-Out Work: A table that displays objects that are checked out to the current user.

a b c d e

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f. Quick Links: Displays additional menu items; reference “Quick Links” SOP.

g. Recently Accessed: Displays recent objects; some of the common icons are identified below:

i. Represents a folder icon.

ii. Represents a project icon.

iii. Represents a document icon.

iv. Represents a product icon.

v. Represents a part icon.

vi. Represents a discussion icon.

f g

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h. “-“ to collapse table view.

i. Table links menu bar.

j. Search in table: Search field for current table.

k. Customize: Adds/removes table links from this view.

l. Dropdown lists to “Pick a View”; reference “Pick a View” SOP.

m. “+” to expand table view.

h m j i l k

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4. Product Overview

Description – This Standard Operating Procedure (SOP) demonstrates how to navigate to a specific product in ACE/Windchill.

1. Log into ACE/Windchill; reference “Log into ACE/Windchill” SOP.

2. Click in the upper left-hand corner of the ACE/Windchill screen.

3. Ensure the Browse tab is selected.

4. Click View All.

**Note: If products are not visible, click dropdown arrow and select a view in “Pick a View”.

5. From the list of Products, click the product name.

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5. Product Container Navigation

Description – This Standard Operating Procedure (SOP) demonstrates how to access

Product Navigator Pages within ACE/Windchill.

1. Navigate to the Product; reference “Product Overview” SOP.

2. On the Navigator pane, click Browse.

3. Ensure is selected and click “+“ next to the product.

**Note: To display all accessible products, click View All.

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4. Commonly used Product Navigator Pages are described below:

**Note: A user’s access will limit what Product Navigator Pages are available.

a. Details: Displays general information about the product.

b. Folders: Allows a user to browse folders and subfolders within the product.

c. Workspaces: An area where CAD data must be added in order to manipulate the data.

d. Team: Displays the user’s membership and their roles within the product.

e. Tasks: Displays the user’s tasks that they are connected to, either as a creator or an assignee.

f. Discussions: Create or view discussion topics and comments for the product.

g. Army Reports: Displays reports for ACE/Windchill capabilities such as Contracts, MDAs, and TechLoop.

Click “+” to display

Product Navigator

Pages; click “-“ to close.

g e c b a d

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6. View Change Objects

Description – This Standard Operating Procedure (SOP) demonstrates how to view change objects – Engineering Change Proposals (ECPs), Engineering Release Records (ERRs), and Requests for Deviation (RFD) in ACE/Windchill.

A. View All Change Objects

1. Navigate to the product’s “CHANGES” folder; reference “Navigation Pane” SOP.

2. In the dropdown, select Change Objects.

a. : RFD

b. : ERR

c. : ECP a b c

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B. View All Change Objects for a Part/Object

1. Navigate to the object’s information page; reference “Navigation Pane” SOP.

2. Click the Changes tab.

a. RFDs are located in the “Issues and Variances” table.

b. ECPs are located in the “Change Requests” table.

c. ERRs are located in the “Affected by Change Notices” and “Resulting from Change Notices” tables.

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C. View All ECPs/ERRs for a Product/Vehicle

1. Navigate to the Change Monitor for the product; reference “Navigator Pane” SOP.

2. Click All Open Change Notices to view all ECPs or All Open Change Requests to view all

ERRs.

**Note: A report showing all open change notices/requests opens in a new browser tab.

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7. Search for a Change Object

Description – This Standard Operating Procedure (SOP) demonstrates how to search for an

Engineering Change Proposal (ECP) or Engineering Release Record (ERR) within ACE/Windchill.

For more search options, reference “Searching for Objects” SOP in the PDMLink Basic packet.

4. In the search type dropdown, ensure the correct object type is checked: Change Request for ECP, Change Order for ERR, or Variance for RFD.

5. Enter the ECP/ERR number in the Search field; click .

**Note: Clicking next to the search field shows the most recent searches.

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6. The Navigator Pane opens with search results.

a. Edit Search Criteria: Used to return to search criteria.

b. Start a New Search: Clears previous results and search criteria.

c. Save this Search: Used to save frequently used search criteria for later use.

d. Search in Table: Allows search results to be further filtered.

e. : A link to the object’s detail page.

f. Actions: Used to take actions against the search object that has been checked.

**Note: When search results exceed the table size limit there will be a yellow warning banner at the top of the page.

**Note: Long-running searches can be stopped by clicking .

c d e

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8. View Associated Changes for an Object

Description – This Standard Operating Procedure (SOP) demonstrates how to view the associated changes for an object (part, drawing, or document) within ACE/Windchill.

1. Navigate to the object’s Information Page; reference “Navigation Pane” SOP.

2. Click the Changes tab.

**Note: Change objects appear in the tables as listed below.

RFDs are found under

Issues and Variances.

ECPs are found under

Change Requests.

ERRs are found under

Affected by Change

Notices or Resulting from Change Notices.

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9. Create ECP

Description – This Standard Operating Procedure (SOP) demonstrates how to create an Engineering Change Proposal (ECP) and how to submit an ECP in ACE/Windchill.

A. Create ECP

1. Navigate to the product’s “CHANGES” folder; reference “Navigator Pane” SOP.

2. Click New Change Request.

**Note: If the CAGE Code for this ECP is 19207 (TACOM), skip to Step 6; otherwise, continue with Step 3.

3. In the New Change Request pop-up window, click .

4. In the Find Organization pop-up window, enter the first few letters of the Organization Name or CAGE Code followed by an asterisk (*); click Search.

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5. Click the radio button next to the CAGE Code; click OK.

6. Enter Attributes; in the lower right hand corner, click Next.

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7. To add affected end items, complete Step 7. Otherwise, continue to Step 8:

a. Click Add Affected End Items.

b. In the Find Affected End Items pop-up window, enter Number; click Search. The asterisk (*) may be used as a wildcard.

c. Click the checkbox next to the end item(s); click OK.

d. Repeat Step 7 to add more affected end items.

**Note: To remove end item(s), click the checkbox next to the item(s); click Remove.

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8. In the New Change Request pop-up window, click Next.

9. To add affected objects:

a. Click Add Affected Objects.

b. In the Find Affected Objects pop-up window, enter Number or partial Number;

click Search. The asterisk (*) may be used as a wildcard.

c. Click the checkbox next to the object(s); click OK.

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d. Repeat Step 9 to add more affected objects.

**Note: To remove object(s), click the checkbox next to the object(s); click Remove.

10. In the New Change Request pop-up window, click Next.

11. Click New Local File Attachment to locate and select related files to add as attachments, such as a form DD1692 associated with the ECP.

12. In the lower right corner, click Next.

13. To add associated changes:

a. Click Add Associated Changes.

b. In the Find Associated Issues and Variances pop-up window, enter a Number;

click Search. The asterisk (*) may be used as a wildcard.

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c. Click the checkbox next to the change; click OK.

**Note: To remove a change, click the checkbox next to it; click Remove.

**Note: An ECP can only be associated with one change request.

14. In the lower right-hand corner, click Finish.

15. In the Message pop-up, click Submit Now or Submit Later.

**Note: If Submit Later is selected, follow Section B of this SOP.

**Note: The ECP now appears in the folder.

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B. Submit ECP

1. Navigate to the Home page .

2. In the “My Tasks” table, click Submit ECP.

3. Enter Comments; click Complete Task.

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10. Create ERR

Description – This Standard Operating Procedure (SOP) demonstrates how to create a direct Engineering Release Record (ERR) and how to submit an ERR that has already been created in ACE/Windchill.

A. Create ERR

**Note: Link objects, such as parts to drawings, before creating the ERR. Once objects are in the Released state they can no longer be modified. Reference “Link Drawing to Part” or “Link Associated Document to Part” SOP.

2. Click Actions New New Change Notice.

3. In the New Change Notice window, select ERR from the Type dropdown.

**Note: If the CAGE Code for this ECP is 19207 (TACOM), skip to step 7; otherwise, continue with step 4.

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4. In the New Change Notice pop-up window, click .

5. In the Find Organization pop-up window, enter the first few letters of the Organization

6. Click the radio button next to the CAGE Code; click OK.

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7. Enter Attributes; in the lower right hand corner, click Next.

8. To define the implementation plan:

a. Click New Change Task to define a new implementation plan or click to edit the implementation plan provided by the ECP.

b. Enter or edit change task data; in the lower right-hand corner, click Next.

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9. To add affected/resulting objects:

a. Click Add Affected Object or Add Resulting Object as appropriate.

**Note: Affected objects are objects that already exist in PDMLink. Resulting objects are new objects created as a result of the ECP.

b. In the Find Affected Objects or Find Resulting Objects window, enter Number;

click Search.

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c. Click the checkbox(es) next to the appropriate object(s); click OK.

d. Repeat to add more Affected Objects or Resulting Objects.

10. In the lower right-hand corner, click Finish.

11. In the lower right-hand corner of the New Change Notice window, click Next.

12. Click New Local File Attachment and browse for related files to add as attachments.

13. In the lower right-hand corner, click Next.

14. To add associated changes:

b. In the Find Associated Change Requests pop-up window, enter Number; click Search.

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c. Click the checkbox next to the ECP; click OK.

15. In the lower right-hand corner of the New Change Notice pop-up window, click Finish.

16. In the Message pop-up window, click Submit Now or Submit Later.

**Note: The ERR now appears in the folder.

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B. Submit ERR

2. In the “My Tasks” table, click Submit ERR.

3. Enter any Comments; click Complete Task.

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11. Create RFD

Description – This Standard Operating Procedure (SOP) demonstrates how to create a Request for Deviation (RFD) and how to submit an RFD in ACE/Windchill.

A. Create RFD

1. Navigate to the part’s Information Page; reference “Navigator Pane” SOP.

2. Click Actions New New Variance.

**Note: If the CAGE Code for this RFD is 19207 (TACOM), skip to Step 6; otherwise, continue with Step 3.

3. In the New Change Notice pop-up window, click .

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4. In the Find Organization pop-up window, enter the first few letters of the Organization

5. Click the radio button next to the CAGE Code; click OK.

6. Enter Attributes.

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7. Click and browse to the “CHANGES” folder to set Location.

**Note: To go up in the folder structure, click .

8. In the lower right-hand corner, click Next.

9. Enter Impacts; click Next.

10. To add affected end items, complete Step 10. Otherwise, continue to Step 11:

a. Click Add Affected End Items.

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b. In the Find Affected End Items pop-up window, enter a Number or partial

Number; click Search. The asterisk (*) may be used as a wildcard.

c. Click the checkbox(es) next to the end item(s); click OK.

d. Repeat to add more affected end items.

**Note: To remove an end item, click the checkbox next to it, then click Remove.

11. In the lower right-hand corner, click Next.

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12. Add affected objects:

a. Click Add Affected Objects.

b. In the Find Affected Objects window, enter Number; click Search.

c. Click the checkbox next to the appropriate object; click OK.

d. Repeat to add more Affected Objects.

**Note: To remove an object, click the checkbox next to it then click Remove.

14. Click New Local File Attachment Browse for related files to add as attachments.

15. In the lower right-hand corner, click Finish.

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**Note: The RFD now appears in the “CHANGES” folder.

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B. Submit RFD

2. In the “My Tasks” table, click Submit RFD.

3. Enter Comments; click Complete Task.

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12. Create ACN

Description – This Standard Operating Procedure (SOP) demonstrates how to create an

Administrative Change Notice (ACN) and how to submit an ERR that has already been created in ACE/Windchill.

A. Create ACN

2. Click Actions New New Change Notice.

3. In the New Change Notice window, select ACN from the Type dropdown.

**Note: If the CAGE Code for this ECP is 19207 (TACOM), skip to step 7; otherwise, continue with step 4.

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4. In the New Change Notice pop-up window, click .

5. In the Find Organization pop-up window, enter the first few letters of the Organization

6. Click the radio button next to the CAGE Code; click OK.

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7. Enter Attributes; in the lower right hand corner, click Next.

8. To define the implementation plan:

a. Click New Change Task to define a new implementation plan or click to edit the implementation plan provided by the ACN.

b. Enter or edit change task data; in the lower right-hand corner, click Next.

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9. To add affected/resulting objects:

a. Click Add Affected Object or Add Resulting Object as appropriate.

**Note: Affected objects are objects that already exist in PDMLink. Resulting objects are new objects created as a result of the ECP.

b. In the Find Affected Objects or Find Resulting Objects window, enter Number;

click Search.

c. Click the checkbox(es) next to the appropriate object(s); click OK.

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d. Repeat to add more Affected Objects or Resulting Objects.

10. In the lower right-hand corner, click Finish.

11. In the lower right-hand corner of the New Change Notice window, click Next.

12. Click New Local File Attachment and browse for related files to add as attachments.

14. To add associated changes:

b. In the Find Associated Change Requests pop-up window, enter Number; click Search.

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c. Click the checkbox next to the ECP; click OK.

15. In the lower right-hand corner of the New Change Notice pop-up window, click Finish.

**Note: The ACN now appears in the “Change Objects” view of the folder.

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B. Submit ACN

2. In the “My Tasks” table, click Submit ACN.

3. Enter any Comments; click Complete Task.

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13. Change Coordinator Role in ECP Process

Description – This Standard Operating Procedure (SOP) demonstrates how to review an Engineering Change Proposal (ECP) in ACE/Windchill.

1. Navigate to the home page .

A. Review for Completeness

2. In the “My Tasks” table, click the review task.

3. Click Subject line.

4. Review the ECP.

5. Return to the review task.

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6. Enter Comments and select from the radio button options; click Complete Task.

a. Modify: Sends the ECP back for rework; reference “Resolving a Reworked

ECP/ERR” SOP.

b. Define_Reviewers: Creates a task for the Change Coordinator to define review team.

c. Reject: Rejects the ECP and ends the review process.

B. Define Reviewers

2. In the “My Tasks” table, click Define Reviewers.

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3. Enter Comments and click the checkbox(es) of the role(s) to review the ECP.

**Note: Checking the checkbox next to “Add_Additional_Reviewers” creates a new task allowing the Change Coordinator to add other reviewers.

4. In the lower right-hand corner, click Complete Task.

C. Define Additional Reviewers

2. In the “My Tasks” table, click Define Additional Reviewers.

3. Click the Set Up Participants tab.

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4. Click Add participants.

5. In the Find Participant pop-up window, enter User Name; click Search.

6. Click the name in Search Results; click Add.

**Note: To remove a name from the Participant List, click it then click Remove.

Test User 1

Test User 2

Test User 3

Test

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7. Repeat Steps 5-6 to add more participants.

8. In the lower right-hand corner, click OK.

9. Click the Details tab Complete Task.

D. Change Coordinator Decision

2. In the “My Tasks” table, click Change Coordinator Decision.

3. Click the Related tab.

**Note: The Process Status table contains assignee votes and comments for review.

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4. Return to the Details tab.

5. Enter Comments and select from the radio button options; click Complete Task.

a. Approve: Approve the ECP and send it to the CCB board for approval.

b. Reject: Rejects the ECP and ends the review process.

c. Modify: Sends the ECP back for rework; reference “Resolving a Reworked

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14. Change Coordinator Role in ERR Process

Engineering Release Record (ERR) in ACE/Windchill.

A. Review for Completeness

4. Review the ERR.

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5. Return to the review task.

6. Enter Comments and select from the radio button options; click Complete Task.

a. Modify: Sends the ERR back for rework; reference “Resolving a Reworked

b. Define_Reviewers: Creates a task for the Change Coordinator to define review team.

B. Define Reviewers

2. In the “My Tasks” table, click Define Reviewers.

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3. Enter Comments and click the checkbox(es) of the role(s) to review the ERR.

**Note: Clicking the checkbox next to “Add_Additional_Reviewers” creates a new task allowing the Change Coordinator to add other reviewers.

4. In the lower right-hand corner, click Complete Task.

C. Define Additional Reviewers

2. In the “My Tasks” table, click Define Additional Reviewers.

3. Click the Set Up Participants tab.

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4. Click Add participants.

5. In the Find Participant pop-up window, enter User Name; click Search.

6. Select the name in Search Results; click Add.

**Note: To remove a name from the Participant List, select name and click Remove.

Test User 3

Test

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7. Repeat Steps 5-6 to add more participants.

8. In the lower right-hand corner, click OK.

9. Click the Details tab Complete Task.

D. ERR Review

2. In the “My Tasks” table, click ERR Review.

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6. Click the Related tab.

**Note: The Process Status table contains assignee votes and comments for review.

7. Click the Details tab.

8. Enter Comments and select from the radio button options; click Complete Task.

a. Approve: Approves the ERR and moves the ERR objects to a Released State.

b. Modify: Sends the ERR back for rework; reference “Resolving a Reworked a

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15. Review ECP or ERR

ECP or ERR in ACE/Windchill.

**Note: The task’s name varies depending on the reviewer’s role.

3. Enter Comments and select Concur or Non_Concur; click Complete Task.

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16. Approve ECP or ERR

Description – This Standard Operating Procedure (SOP) demonstrates how to approve an Engineering Change Proposal (ECP) or Engineering Release Record (ERR) within ACE/Windchill.

2. In the “My Tasks” table, click the appropriate review task.

**Note: The task’s name will vary depending on user role.

3. Enter any Comments and select Concur or Non_Concur; click Complete Task.

**Note: The appearance of the review screen may vary depending on user role.

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17. Resolve a Reworked ECP, ERR, or RFD

Description – This Standard Operating Procedure (SOP) demonstrates how to rework an

Engineering Change Proposal (ECP), Engineering Release Record (ERR), or Request for Deviation (RFD) within ACE/Windchill.

2. In the “My Tasks” table, click the rework task.

3. Click the Subject line.

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4. Click Actions Edit.

5. In the Edit Change Request pop-up window, edit the ECP, ERR, or RFD.

**Note: To continue editing, the option to click Next is available.

6. In the lower right hand corner of the Edit Change Request pop-up window, click Finish.

7. Return to the rework task.

8. Click Complete Task.

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18. Edit a Released Part or Drawing

Description – This Standard Operating Procedure (SOP) demonstrates how to edit a

Released part or drawing within ACE/Windchill. An Administrative Change Notice (ACN) must be approved for the part/drawing before it can be edited.

2. In the “My Tasks” table, click Correct Data on CA.

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4. In the Affected Objects table, click the information icon of the part/drawing.

5. The part/drawing may be edited as if it were in the “In Work” state. Reference “Edit Attributes” SOP.

6. Return to the Correct Data task.

7. Enter Comments; click Complete Task.

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19. Managing Subscriptions

Description – This Standard Operating Procedure (SOP) demonstrates how to create, edit, or delete subscriptions within ACE/Windchill. Subscriptions allow users to receive an email notification when a predetermined event occurs to an object.

A. Creating Subscriptions

1. Navigate to the object; reference “Folder Navigation” SOP.

2. Click the checkbox(es) of the object(s).

**Note: Multiple object selected must be of the same object type.

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3. Click Actions Subscribe.

4. Click the checkbox(es) next to Event(s); click Next.

**Note: Events displayed will change depending on the object selected.

**Note: Each selected event will generate an email when the event occurs.

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5. To add other users to the subscription, click Find.

**ATTENTION: Receive pre-approval from other users when adding them to the subscription to avoid sending unwanted emails.

**Note: It is recommended to not change From and Deliver default values.

6. In the Find Participant pop-up window, type the last name of the ACE/Windchill user in Participant Name; click Search. Select the name from Search Results; click Add.

**Note: If the search has only one result, Participant List will automatically populate. Click Remove if an incorrect participant has been selected.

7. In the lower right-hand corner of the Find Participant pop-up window, click OK.

Test User 3 Test User 4

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8. Review Subscribers and in the lower right-hand corner, click Next.

9. Enter Subject and Message.

**Note: The option to set an expiration date is available.

10. In the lower right-hand corner of the Subscribe pop-up window, click Finish.

B. Editing Subscriptions

1. Navigate to the Home page; reference “Home Page Overview” SOP.

**Note: The Subscriptions table must be added to the Home page; reference Step 3.k of “Home Page Overview” SOP.

2. In the Subscriptions table, click .

3. On the Notification Subscription page, click Actions Edit.

4. To edit the subscription details, reference Steps A.4 to A.10 in this SOP.

**Note: Editing a subscription can only be done by the user who created the subscription. Any changes will propagate to other users on the subscription.

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C. Unsubscribing from a Subscription

2. Click the checkbox(es) of the object(s) Unsubscribe.

**Note: This does not delete the subscription for all users of this subscription.

D. Deleting a Subscription

2. Click the checkbox(es) of the object(s) Delete.

3. In the pop-up window, click OK.

**Note: This deletes the subscription for all users of this subscription.

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20. Frequently Asked Questions

Q: How do I get the most recent copies of Standard Operating Procedures (SOPs)?

A: Go to the TARDEC ACE Support Center (https://ace2.tacom.army.mil/support). Click Standard Operating Procedures and click a Skill Level. If you have difficulty locating the SOP you need, please contact ACE Support for assistance. (us.army.detroit.rdecom.mbx.tardec-ace-support@mail.mil).

Q: My co-worker needs an ACE/Windchill Account, where should I send them?

A: On the ACE/Windchill login page, there is a link for new user forms or visit https://ace2.tacom.army.mil/newuser .

Q: How do I sign up for ACE/Windchill Skill Sessions?

A: Step 1: Go to the TARDEC ACE Support Center: https://ace2.tacom.army.mil/support.

Step 2: Click Skill Sessions Schedule to view our training schedule.

Step 3: Email ACE Support to reserve a seat:

usarmy.detroit.rdecom.mbx.tardec-ace-support@mail.mil

ATTENTION!

Did you know we also have a SharePoint page that is for our local TARDEC users? This page not only contains our most up to date ACE/Windchill SOP Training Packets but it also contains many other SOPs to other amazing ACE tools that we support!

Please visit: https://tardec.aep.army.mil/sites/tardec/servicedesk/Pages/TrainingSupport.aspx mailto:usarmy.detroit.rdecom.mbx.tardec-ace-support@mail.mil https://ace2.tacom.army.mil/support mailto:us.army.detroit.rdecom.mbx.tardec-ace-support@mail.mil mailto:us.army.detroit.rdecom.mbx.tardec-ace-support@mail.mil https://ace2.tacom.army.mil/newuser https://ace2.tacom.army.mil/support https://tardec.aep.army.mil/sites/tardec/servicedesk/Pages/TrainingSupport.aspx