Summary of 6-W9.pdf

This is a Scope of Work document for the Louisville Metro Emergency Services 911 Medical Call Diversion Program in Kentucky. The program seeks to divert low-acuity medical calls from Emergency Medical Services to more appropriate care pathways. Callers meeting defined criteria will be directed to medical professionals for phone triage to determine care needs and develop individualized care pathways. Care options include in-home instructions, referrals to appropriate medical care facilities, primary care provider contact, telehealth services, and arranged transportation to and from designated care locations. The document outlines the operational framework for this diversion initiative, detailing how qualified vendors will implement the medical navigation and call management processes to reduce unnecessary emergency service utilization while ensuring appropriate patient care routing.

The Scope of Work establishes performance standards and operational requirements for vendors managing the medical call diversion program. Key requirements include establishing protocols for caller eligibility assessment, implementing triage procedures with licensed medical professionals, coordinating care pathways across multiple healthcare settings, and arranging necessary transportation. The program aims to optimize emergency services resource allocation by redirecting suitable cases to cost-effective alternatives while maintaining quality patient outcomes and care continuity through coordination with existing healthcare providers and systems.