25-96-008 Oracle Linux Support

The California Department of Housing and Community Development (HCD) has issued Request for Quote (RFQ) No. 25-96-008 seeking Oracle Linux Extended Support services. The procurement specifically targets comprehensive Oracle Support Services and Software Security Updates for HCD's IT infrastructure, with contractors required to provide ongoing operating system software patches and updates directly to HCD IT Administrators. The contract will run from 8/8/2025 through 8/7/2026, with potential extensions for two additional 12-month terms, not exceeding a total three-year period. Key technical requirements include 24/7 support access, unlimited service requests, critical security vulnerability patches, and tiered technical support with response times ranging from 2 hours for critical issues to 24 hours for low-priority matters. Bidders must submit comprehensive proposals by 8/1/2025, with bid evaluations scheduled for 8/5/2025 and a tentative agreement start date of 8/8/2025. The solicitation requires submission of multiple attachments, including a bid cover letter, cost bid, confidentiality statement, and other required documentation.

The RFQ notes that the Small Business and Disabled Veteran Business Enterprise (SB/DVBE) participation requirement has been waived, though the Incentive Program remains applicable. While a specific contract value is not disclosed, the document indicates an all-inclusive contract structure with no additional reimbursement for travel or direct costs. Bidders will need to demonstrate comprehensive technical capabilities in Oracle Linux support, with the ability to provide rapid, multi-tiered technical assistance. The procurement appears focused on ensuring continuous, high-quality technical support and security maintenance for HCD's Linux-based IT systems. The solicitation suggests a competitive bidding process that prioritizes technical expertise, comprehensive support capabilities, and cost-effectiveness, though specific evaluation weightings are not explicitly detailed in the available documentation.