Internship Management System

The University of Central Florida (UCF) School of Global Health Management and Informatics is seeking a vendor to develop, implement, and support an Internship Management System based on Salesforce Educational Cloud through an Invitation to Negotiate (ITN) process. The comprehensive system will manage all aspects of internship processes, including student placements, evaluations, job board functionality, logbook tracking, and reporting capabilities. Key system requirements include supporting 300 concurrent users, achieving 99.9% uptime, providing mobile accessibility, implementing role-based access controls, and integrating with UCF's existing Student Records System. The procurement timeline includes questions due by November 8, 2024, at 5:00 PM EST, with proposals due December 10, 2024, at 3:00 PM EST, to be submitted via UCF's Bonfire Web Portal. Evaluation criteria will be weighted across several categories: experience/qualifications (15 points), project approach (15 points), overall responsiveness to scope (30 points), pricing (30 points), and conformance to ITN requirements (10 points). Vendors must demonstrate Salesforce implementation experience, particularly in educational settings, and provide at least three references preferably from higher education clients.

The contract will have an initial five-year term with potential renewals up to an additional five years or twice the original term, plus a possible 12-month extension. While no specific set-aside designations were mentioned, the current system is powered by InPlaceSoftware, and data migration from the existing platform will be required. The system must comply with UCF's data retention policies, requiring records to be kept for seven years, and adhere to FERPA regulations and Florida public records laws. Technical requirements include multi-factor authentication, data encryption protocols (AES-256 for data at rest, TLS 1.2 for data in transit), automated testing capabilities, and a sandbox development environment. The platform will need to support approximately 800 student logins annually and several hundred partner organizations. No specific budget has been established for the project, but vendors are expected to provide pricing that includes a fixed fee for services, with the university noting that it will not reimburse travel, meals, or lodging expenses associated with the implementation.