NIGP 92041: Retrieval Services, Information

NIGP 92041 Retrieval Services, Information is an Item code covering the procurement and delivery of specialized data retrieval, reporting, and information management services by state and local governments — ranging from hotline and communications platforms to enterprise data backup and disaster recovery solutions, IT service delivery networks, and clinical telehealth systems. State and local buyers under this code include state health and human services agencies, state transportation and information technology departments, regional transit authorities, county health plans, and special-purpose health research institutes. The scope spans hosted platform services (fraud and abuse hotlines, virtual urgent care systems), managed IT outsourcing with asset management and desktop support, enterprise network design and data protection infrastructure, and specialized compliance and clinical information systems serving government health, transportation, and regulatory missions.

Recent activity shows broad geographic distribution across Texas, California, and Florida, with Texas particularly active through its Department of Information Resources and Health and Human Services Commission. Representative opportunities include the Texas Department of Information Resources' End-User IT Outsourcing Services cooperative contract (RFP COOP2026SOL-00009, responses due October 20, 2026) seeking multiple awards for IT management, asset management, and desktop outsourcing across state agencies and local governments with historical annual volumes of $24.5 million to $29.3 million; the Atlanta Regional Commission's enterprise backup and disaster recovery solution (RFP744, responses due August 14, 2026) requiring design, supply, and implementation across a hybrid environment protecting 47 virtualized servers and 95 terabytes of cloud storage with three-year initial term; the South Florida Regional Transportation Authority's dispatch network redesign assessment (RFP 26-011, responses due November 3, 2026) encompassing six data centers and 49 wayside locations with lump-sum milestone-based payment and one-year warranty on Cisco configuration services; and the Inland Empire Health Plan's virtual urgent care services market intelligence request (RFI 2607426, responses due October 31, 2026) gathering vendor capabilities for 24/7/365 telehealth delivery by California board-certified physicians.