RFI Case Management Solutions (CMS)

The Texas Health and Human Services Commission (HHSC) Chief Technology Office has issued a Request for Information (RFI) No. HHS0015536 for Case Management Solutions (CMS), seeking vendor feedback and budgetary estimates for comprehensive technology services. The RFI specifically targets Software as a Service (SaaS) and Cloud Service Provider (CSP) deployment options, with requirements encompassing development, testing, and production environments, high-availability and disaster recovery capabilities, and load balancing requirements. Vendors are expected to provide detailed responses addressing per-user licenses, per-server licenses, per-agent licenses, infrastructure costs, system development, data storage, post-deployment support, and high-availability/disaster recovery (HADR) support. The procurement falls under multiple CPA class/item codes including data processing services, access services, computer digitizing, data recovery, data conversion, emergency backup, and information retrieval services. Responses are due by December 30, 2024, at 10:30 a.m. Central Standard Time, and must be submitted via email to the designated point of contact. The CTO emphasizes that this RFI is for high-level planning purposes and does not constitute a commitment to issue a future solicitation.

While no specific set-aside designations or restrictions on responding organizations are explicitly mentioned in the document, the RFI indicates a comprehensive technology procurement targeting advanced case management solutions. The procurement does not specify incumbent vendors or existing infrastructure that requires integration. No precise award value or specific budget range is provided, with the document focusing on gathering preliminary market information and cost estimates from potential vendors. The RFI covers a broad spectrum of technological requirements, suggesting a complex and potentially significant future procurement opportunity. Vendors are expected to provide comprehensive architectural diagrams, cost breakdowns, and detailed technical capabilities to support the HHSC's case management technology needs. The open-ended nature of the RFI implies that the HHSC is conducting extensive market research to inform a potential future formal solicitation for case management technology solutions.