NIGP 91576: Telephone Services Includes Installation, Moves, Changes, Adds, Programming, Removal, Training, etc. (to Include Pay Telephones)

NIGP 91576 Telephone Services Includes Installation, Moves, Changes, Adds, Programming, Removal, Training, Etc. (To Include Pay Telephones) is an Item code covering turnkey inmate communication systems, managed voice networks for corrections and schools, cloud-based unified communications migrations, telecommunications cabling services, and carrier-based phone and circuit services for state agencies, counties, school districts, and correction departments. State and local governments procure comprehensive inmate telephone platforms that bundle debit and collect calling, call monitoring and recording, tablets, mail scanning, video visitation, and grievance management compliant with Federal Communications Commission rate caps; managed voice network infrastructure and support for life-safety operations across education and public-safety facilities; cloud unified communications as a service (UCaaS) migrations from on-premises systems; basic telecommunications services including PRI, SIP, and analog lines; MAC (moving, adding, changing) cabling labor; and statewide wireless and satellite services for government agencies. Issuing bodies include state corrections departments (Texas Department of Criminal Justice, California Department of State Hospitals), county detention facilities (Greenville County South Carolina, Sauk County Wisconsin), school districts (Hillsborough County Public Schools Florida, Northside ISD Texas, Fort Bend ISD Texas, Temple ISD Texas), state purchasing offices (California, Oregon, Texas), county transportation authorities, and county commissioners offices. Corrections procurement dominates recent activity, with multiple jurisdictions simultaneously competing for inmate communication system awards requiring FCC compliance, 24/7 support, equipment provided at vendor cost, and revenue-sharing models.

Recent opportunities span Texas, California, South Carolina, Florida, Georgia, Wisconsin, and Oregon, with particular concentration in corrections modernization and school district voice infrastructure upgrades. Representative solicitations include Greenville County South Carolina's RFP 27025 for inmate telephone and communication services (due October 9, 2026) requiring turnkey system deployment within sixty days and compliance with FCC 2025 IPCS Order rate caps; Hillsborough County Public Schools RFP 26365RFPMST for telecommunications services-voice covering 280 facilities with 4,225 existing telephone lines (due September 25, 2026 with mandatory August 28 pre-proposal site visit); Texas Department of Criminal Justice RFO 696-IT-26-O003 for inmate technology system deployment across all TDCJ facilities statewide (due September 25, 2026 with VetHUB 3.00% subcontracting goal and mandatory August 10–13 pre-proposal conferences); and Fort Bend ISD RFP 27007RA for districtwide life-safety managed facilities voice network (due October 21, 2026). The Texas Department of Information Resources issued an indefinite-quantity multiple-award contract (DIRCPOTXA610) for agency network wireless, pagers, and satellite services across state agencies (responses due July 23, 2026).