UNSPSC 81161707: Telephone Administration Service

A service involving the administration of telephone user accounts.

UNSPSC 81161707 Telephone Administration Service is a Commodity code capturing state and local government purchases of telephone system management, inmate communications infrastructure, unified communications platforms, and related support services. The work solicited under this code ranges from enterprise VoIP system replacements and cloud-based unified communications platforms to specialized inmate telephone systems with video visitation, tablets, and kiosk functionality, as well as consulting and validation services for inmate communications. Issuing bodies include municipal governments (City of Charlotte, City of Thomasville, City of New London), county systems (Sauk County Wisconsin, Greenville County South Carolina, Orange County California and Florida, Pasco County Florida), special districts (Orange County Transportation Authority, Valencia College District), and state-level procurement offices (Texas Department of Information Resources). Within this commodity, inmate communications represents a significant procurement category—featuring turnkey systems with equipment provided at no cost to the jurisdiction in exchange for revenue-sharing from inmate calling fees, stringent FCC compliance requirements, and 24/7 support obligations.

Recent activity spans the Southeast, Texas, Florida, Wisconsin, Connecticut, and North Carolina. Representative opportunities include Greenville County, South Carolina's RFP #26104 for comprehensive inmate telephone system and communication services (due May 21, 2026), Sauk County, Wisconsin's RFP 202601SCJ for inmate telephone, video visitation, and tablet system with mandatory site visit July 21, 2026 and proposal due August 26, 2026, the City of Thomasville, Georgia's RFP #2026-002 for VoIP telephone system replacement (due March 18, 2026), the City of New London, Connecticut's competitive solicitation for Unified Communications as a Service platform (due March 12, 2026), and the Texas Department of Information Resources' TEX-AN-WPS indefinite-quantity contract for cellular, wireless, pager, and satellite services (due July 23, 2026 with bidders conference June 25, 2026). The Orange County Transportation Authority solicited telephone town call services software at $35,000 for one year (due March 25, 2026), while the County of Orange Probation Department sought inmate communications consulting and management services on a five-year term (due January 13, 2026). Performance standards across inmate communications tenders emphasize 99.5% uptime, 24-hour toll-free support with two-hour response times, equipment replacement within 24–48 hours, FCC compliance including 2024–2025 Incarcerated People's Communications Services rate caps, and mandatory pre-proposal meetings or site visits.