UNSPSC 81161707: Telephone Administration Service

A service involving the administration of telephone user accounts.

UNSPSC 81161707 Telephone Administration Service is a Commodity code that covers the operation and administration of inmate telephone systems, cloud-based unified communications platforms, managed voice and circuit services for government facilities, and telecommunications infrastructure supporting state and local operations. Recent state and local solicitations under this code predominantly focus on turnkey inmate communication systems that bundle telephone service, tablets, video visitation, mail scanning, and digital grievance management for correctional facilities, alongside broader managed telecommunications services for school districts, counties, and state agencies transitioning to cloud-hosted voice platforms or procuring circuit and phone system support. Issuing bodies include county detention centers (Greenville County and Sauk County), state departments of criminal justice and information resources (Texas TDCJ and Oregon), county commissions (Haralson County), independent school districts (Fort Bend ISD, Temple ISD, Hillsborough County Public Schools, Northside ISD), and regional transit authorities (Orange County Transportation Authority). The largest and most active buyers in the recent pipeline are correctional and detention facilities seeking full-service inmate technology systems, followed by school districts upgrading or managing voice infrastructure.

Geographic activity spans Texas (TDCJ, state-level procurements, and multiple school districts), South Carolina (Greenville County, repeat bidder on overlapping inmate telephone contracts), Florida (Hillsborough County Public Schools, Pasco County), Wisconsin (Sauk County), Georgia (Haralson County), and Oregon, with secondary activity in California and other states. Representative recent opportunities include Greenville County's RFP27025 for inmate telephone and communication services with proposals due October 9, 2026, covering 1,600 average daily population inmates across multiple facilities with requirements for debit and collect calling, call monitoring, tablets, mail scanning, and video visitation; Haralson County's RFP for phone and circuit services due October 27, 2026, supporting 165 office extensions and 62 DID numbers across 11 government facilities; and Hillsborough County Public Schools' voice telecommunications services RFP due September 25, 2026, encompassing 4,225 telephone lines and 280 facilities serving 225,000 students. The Texas Department of Criminal Justice also issued RFO 696IT26O003 for a statewide inmate technology system covering 149,000 incarcerated individuals with proposals due September 25, 2026, requiring 180-day full deployment and revenue generation through calling services and tablet subscriptions. Temple ISD posted an RFI on August 10, 2026 (response due September 8, 2026) to inform migration planning from on-premises Cisco Unified Communications Manager to cloud-hosted UCaaS solutions, targeting March 2028 implementation across 1,000 voice endpoints.