Inmate Communications Consulting, Management, and Validation Services

The County of Orange Probation Department is seeking competitive bids for Inmate Communications Consulting, Management, and Validation Services through a fully electronic solicitation. The contract will provide comprehensive services for facilitating inmate communications, including RFP and contract drafting, attorney verification, facility user account creation, repair issue resolution, and monthly validation and analysis of inmate communications data. Qualified vendors must have a minimum of ten years of experience providing inmate communications consulting and management services for government entities similar to Orange County, with expertise in correctional communication technologies like Inmate Telephone Systems (ITS) and tablet systems. The procurement requires electronic bids to be submitted through the County's eProcurement Portal by January 13, 2026, at 3:00 p.m., with all questions and clarification requests due by January 5, 2026, before 12:00 a.m. The contract will be awarded to the lowest responsive, responsible bidder for a five-year term, with bid prices to remain firm throughout the contract period. Bidders must provide a valid DUNS number, UEI number, certificate of insurance, W-9 form, and comply with the County's standard terms and conditions.

The solicitation offers a five percent (5%) deduction for certified Orange County Local Small Business (OCLSB) or Disabled Veteran Business Enterprise (DVBE) bidders, with a maximum preference deduction of $100,000. If an OCLSB or DVBE is the lowest bidder, the contract will be awarded at their original bid price. Bidders must submit company information, references from at least three prior clients, and certifications regarding debarment and campaign contributions. The contractor will be required to maintain comprehensive insurance coverage, including $1,000,000 per occurrence commercial general liability, $1,000,000 combined automobile liability, statutory workers' compensation, and $1,000,000 professional liability insurance. Performance and Labor and Material Payment Bonds will be required, with the contractor's personnel needing to obtain and maintain background clearance through the Probation Department and complete necessary training certifications including CJIS, PREA, CLETS, and CORI. While a specific contract value is not explicitly stated, the procurement is structured with monthly flat fees for two pricing periods: Years 1-3 and Years 4-5, suggesting a comprehensive and long-term service engagement.