Orange County Corrections Inmate Telephone Services

Orange County, Florida is seeking a comprehensive Inmate Telephone Services contract for its Corrections Department through a Request for Proposals (RFP) designated as Y24-1049. The procurement involves selecting a vendor to provide a sophisticated telecommunications system for correctional facilities serving an average daily inmate population of 2,706 with 33,454 annual bookings. The proposed system must deliver advanced technological capabilities including PIN-based calling, multilingual support, ADA compliance, monitoring and recording features, and integration with existing jail management systems. Approximately 417 inmate phones across multiple facilities will require telecommunications infrastructure, hardware, and software. Respondents must submit electronic proposals through the OpenGov e-Procurement Platform by July 22, 2025, at 4:00 PM EST, with a non-mandatory pre-proposal conference scheduled for June 30, 2025, at the Orange County Corrections Department. Per-minute charges must comply with FCC rulings and cannot exceed $0.06 per minute, with the county selecting the proposal offering the lowest overall per-minute charge average. Questions regarding the solicitation must be submitted via email to the designated contact by July 3, 2025, at 5:00 PM EST.

The procurement does not explicitly outline specific set-aside designations or restrictions for disadvantaged enterprises. The contract will be a five-year term with the option for five additional one-year renewals, suggesting potential long-term revenue for the selected vendor. While incumbent vendor information is not provided, the RFP emphasizes strict technological integration requirements, including compatibility with existing infrastructure and comprehensive security protocols. The system must provide free calls, advanced fraud management features, and support specific medical and administrative communication functions. Technical requirements include supporting various communication needs while maintaining stringent security standards outlined in the Orange County Information Technology Standards document. Although precise budget ranges are not definitively stated, the per-minute charge limitation and the scale of the correctional facilities suggest a significant potential contract value. Vendors must be prepared to provide complete telecommunications infrastructure, including hardware, software, and ongoing maintenance for the inmate telephone system across multiple correctional facilities.