ServiceNow Maintenance

Open State & local contract opportunity Posted

Solicitation number
2027-RFQ-00215
State
California
Responses due

Opportunity facts

UNSPSC codes
Show all 47
Point of contact

Opportunity details come from procurement.opengov.com. Updated .

About this opportunity

Written by GovTribe AI ·

The County of San Mateo is soliciting quotations for ServiceNow maintenance services supporting the San Mateo County Sheriff's Office's custom-built ServiceNow portal, with quotations due November 19, 2026. Preferred qualifications call for at least two years of ongoing ServiceNow maintenance for a customized platform at a local government entity, preferably a law enforcement agency.

Scope covers upkeep, maintenance, and enhancements to the portal, which handles Fiscal, Training, and Technical Services Unit requests. Enhancements include Docusign electronic signature integration, adjustments to existing approval workflows, PDF document generation, and email notifications, plus creation of additional dashboards and reports. Administrative tasks include user roles and permissions, group management, changes to assignment and routing, and manual case data updates as required. The contractor must adhere to the County Technology Services Department change request schedule and process.

Pricing is a flat hourly rate, with total hours shared among the Fiscal, Technical Services, and Training units. Vendors must complete the Pricing Bid Table in section 3 and upload a competitive quotation. Evaluation considers cost and conformity to specifications, and the County expects to award to the lowest responsive bid from a qualified, responsible vendor. The attached standard contract template for agreements under $200,000 requires workers' compensation insurance and $1,000,000 minimums for bodily injury and property damage, motor vehicle, and professional liability coverage, and requires compliance with county living wage and jury service ordinances.

Opportunity text

The County of San Mateo is seeking quotations for: ServiceNow maintenance services.

The San Mateo County Sheriff's Office utilizes a custom-built portal in ServiceNow for all Fiscal, Training, and Technical Services Unit related requests which are routed to each respective bureau. This system incorporates detailed workflows, approvals, and County and Sheriff's Office procurement, training, and invoicing policies and procedures.

Contractor must adhere to County Technology Services Department change request schedule and process.

Contractor will provide upkeep, maintenance, and enhancements as needed to the ServiceNow application. Enhancements include, but are not limited to:

  • Integration of Docusign electronic signature capability.
  • Adjustments to existing approval workflows.
  • Adjustments to existing PDF document generation functionality.
  • Adjustments to existing email notifications.
  • Creation of additional dashboards and reports.
  • General administrative and support tasks, including:
    • User roles and permissions
    • Group management
    • Changes to assignment and routing
    • Manual case data updates as required.

PREFERRED QUALIFICATIONS:

Contractor must have provided ongoing ServiceNow maintenance for a customized platform for a local government entity for at least two years - preferably for a law enforcement agency.

FEE:

  • Costs should be billed at a flat hourly rate.
  • Total hours will be shared between Fiscal, Technical Services, and Training.

Please complete the Pricing Bid Table in section 3 and please also upload your competitive quotation.

Cost and conformity to specifications in the scope of this RFQ will be considered. After an evaluation of all quotations, a County contract is expected to be awarded in association with the lowest, responsive bid received from a qualified, responsible vendor.

Files

File Type Posted
1_Contract_StandardUnder_200K_2023.docx DOCX document

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