Ground Transportation Management Services for Fort Lauderdale-Hollywood International Airport

The Broward County Aviation Department is seeking a qualified firm through a competitive Request for Proposal to provide comprehensive Ground Transportation Management Services at Fort Lauderdale-Hollywood International Airport (FLL), a large-hub facility handling 32.2 million passengers annually with approximately 725 ground transportation operators. The solicitation was posted March 11, 2026, with a proposal due date of April 8, 2026, and includes a mandatory pre-proposal meeting with directions provided. The scope of services encompasses administration and management of all ground transportation functions, including oversight of a taxicab program with approximately 529 licensed vehicles generating roughly 416,640 annual pickups, management of Transportation Network Companies (TNCs), prearranged vehicles, courtesy shuttles, and charter buses, plus maintenance and oversight of all Ground Transportation Areas and Staging Lots. Key deliverables include submission of a detailed Operating Plan within five days of contract effective date, 24/7 staffing of designated areas, maintenance of an on-demand taxicab service standard of ten minutes or less, management of the Airport Vehicle Identification (AVI) System for vehicle tracking, and comprehensive monthly reporting including employee rosters, badge status reports, trip statistics, complaint documentation, and AVI System data. Required qualifications include dedication of a Project Manager with minimum three years' experience at a medium or large-hub airport working 40 hours weekly on-site and on-call 24/7, provision of all personnel, equipment, uniforms, radios, and supplies at no additional cost except pre-approved reimbursable expenses, and compliance with performance standards including disincentive charges for non-staffing ($500 per shift), failure to meet service standards ($100 per 10 minutes), and customer complaint response failures ($500 per occurrence plus $250 per 24-hour delay). Evaluation criteria total 100 points, weighted as follows: Ability of Professional Personnel (10 points), Project Approach addressing customer service initiatives, operating plans, TNC management, radio procedures, and AVI system implementation (45 points), Past Performance with minimum three project references from the past five years (15 points), Location Certification (0-5 points based on vendor location within Broward County), and Pricing (25 points using a formula based on lowest proposed price). Questions regarding solicitation requirements must be submitted through the BPRO electronic procurement system by a designated questions due date, with County responses provided through the system's Messages section.

This solicitation includes Airport Concessions Disadvantaged Business Enterprise (ACDBE) goal participation requirements administered by the Office of Economic and Small Business Development (OESBD), and vendors must meet Living Wage provisions, Workforce Investment Program requirements for recruiting through CareerSource Broward as the first source for employment with a goal of hiring Qualifying New Hires for at least fifty percent of vacancies, bonding requirements, and Title VI solicitation requirements mandated by the Federal Aviation Administration. Vendors must provide bid bonds or alternate bid security equal to five percent of the total price offered, with performance and payment bonds required within 10 calendar days of award notification for contracts exceeding $500,000, and surety companies must be authorized to do business in Florida with specified ratings and qualifications. Comprehensive insurance requirements include General Liability ($5 million per occurrence and aggregate), Auto Liability ($5 million for airside operations, $1 million for landside), Workers' Compensation at statutory limits, Employer's Liability ($1 million per accident), Property insurance ($5 million), Pollution/Environmental Liability ($5 million), and Cyber and Tech E&O ($5 million). All vendor responses must be submitted electronically through BPRO and include numerous certifications including criminal history screening practices, domestic partnership act compliance, lobbyist registration, litigation history disclosure, vendor questionnaire with standard certifications, and compliance with environmental documentation requirements specific to airport operations. The County provides sublease space for the Ground Transportation Administration Office and Ground Transportation Parking Areas at no rental cost, with the County maintaining responsibility for Base Rent, Real Property Taxes, and all utilities, while the contractor assumes all maintenance, repair, and operational obligations. The contract establishes a fixed annual fee structure payable in twelve equal monthly installments for Agreement Years 1 through 3, with the fixed fee covering all administrative costs, bookkeeping, legal expenses, security deposits, background checks, employee uniforms, insurance, and report preparation, plus reimbursable expenses for employee salaries and wages, janitorial and waste management services, AVI System costs, and other pre-approved operational expenses; beginning in Agreement Year 4, the fixed fee adjusts annually at the lesser of the U.S. Department of Labor Consumer Price Index for Miami-Fort Lauderdale or three percent, though specific dollar amounts are not identified in the sample payment schedule provided. The contract term is five years with pricing due for the first three years; the anticipated total contract value exceeds $500,000, requiring Broward County Board approval, and is funded entirely by County Funds.