40-Scope of Services, Sample Report, Complaints - Compliments - Questions.pdf
PDF 669 KB Posted
- Attached to
- Ground Transportation Management Services for Fort Lauderdale-Hollywood International Airport
- Solicitation number
- GEN2130273P1
- Issued by
- Broward County, Fort Lauderdale City, Florida
About this file
This is a Scope of Services document for the Broward County Aviation Department's Ground Transportation Management Services contract at Fort Lauderdale-Hollywood International Airport in Florida. The document provides a template for tracking and managing ground transportation operations, including the systematic recording of complaints, compliments, and questions from airport users and stakeholders. The scope of work requires the selected firm to administer and manage all functions of the Ground Transportation Management Services, including oversight of the Ground Transportation Program and maintenance of Ground Transportation Areas. The contract requires vendors to submit responses electronically through BPRO by the specified closing date and time, with questions and clarifications submitted during the designated questions period. Vendors are encouraged to submit documentation in advance of the deadline, and all submissions must receive a Submission Receipt to be considered for evaluation.
The solicitation includes specific requirements for Living Wage compliance, Workforce Investment Program participation, and bonding. The Broward County Aviation Department has established Airport Concessions Disadvantaged Business Enterprise (ACDBE) goal participation requirements that vendors must address. The Office of Economic and Small Business Development (OESBD) requirements apply to this opportunity. The County emphasizes that while certain items are listed as optional in the BPRO system, all documents and information submitted are relevant to the evaluation process, and vendors are strongly encouraged to provide comprehensive documentation to enable timely review. Solicitation responses submitted through means other than BPRO will not be considered by the County.
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Text version
Date/Time Date/Time Nature of Written Date correspondence Complainant name Location/ Operator/ # Supervisor Investigator
Received verbal response Complaint response submitted to BCAD address/phone #
Date/Time Date/Time Nature of Complaint Written Date correspondence Complainant name Location/ Operator/ # Supervisor Investigator
Received verbal response response submitted to BCAD address/phone #
Date/Time Date/Time Nature of Question Written Date correspondence Location/ Operator/ # Supervisor Investigator
Received verbal response response submitted to BCAD
Date/Time Date/Time Nature of Complaint Written Date correspondence Complainant name Location/ Operator/ # Supervisor Investigator
Received verbal response response submitted to BCAD address/phone #
Date/Time Date/Time Nature of Complaint Written Date correspondence Complainant name Location/ Operator/ # Supervisor Investigator
Received verbal response response submitted to BCAD address/phone #
Monthly Questions
When email/letter was sent
SummaryName/Address/Phone Number
Monthly Compliments
When email/letter was sent
Summary
AIRPORT
Monthly Complaints
When email/letter was sent
Summary
When letter was sent and if a letter was sent
Summary
OPERATIONS
When letter was sent and if a letter was sent
Summary
TRANSCORE/GATEKEEPER SYSTEM
SAMPLE
File details come from the government source that posted it. Updated .