ASU Call Center Support
Appalachian State University (AppState) has issued a Request for Proposal (RFP) for Student Account Call Center Support services, targeting vendors capable of providing comprehensive inbound call center operations during two critical billing periods: Fall Billing (2nd to 4th week in July through August) and Spring Billing (Mid November through Mid January). The procurement seeks a vendor to manage approximately 30-200 daily calls, totaling 3,000-5,000 calls per activation, with the primary objective of handling high-level student account inquiries from prospective and current students, authorized users, faculty, and staff. Key deliverables include establishing a dedicated phone number for call forwarding, maintaining the ability to place callers on hold, demonstrating flexibility in staffing during peak periods, and ensuring a manager can communicate directly with the Office of Student Accounts. Vendors must provide a call center solution that can address inquiries without accessing specific student information and effectively route calls to appropriate departments. The proposal must be electronically submitted through the Electronic Vendor Portal (eVP) by August 26, 2025, at 2 PM EDT, with an expected contract award by September 30, 2025. The initial contract term is one year, with potential renewals for up to three additional one-year terms.
The RFP does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. The vendor must demonstrate domestic call handling capabilities and integrate with Appalachian State's Ellucian Banner ERP system while adhering to detailed operational guidelines outlined in the Call Center Guide. Vendors are required to submit a comprehensive financial proposal that includes total system costs, implementation fees, support costs, and optional items. While specific budget ranges are not explicitly stated, the proposal suggests a complex service requiring sophisticated call center infrastructure and flexible staffing models. The call center must have robust technical capabilities, including call recording for quality control purposes, and the ability to manage high-volume interactions during specific billing cycles. No information is provided about incumbent vendors or existing contractors, indicating this may be a new procurement or a rebid of an existing service contract.
North Carolina
8/26/25, 2:00 PM 8/8/25, 12:00 AM WTP Intake Maintenance Dredging Project
The City of Goldsboro, North Carolina is seeking bids for the Water Treatment Plant Intake Maintenance Dredging Project located near the intersection of Stevens Mill Road and Farm Road in Goldsboro. This procurement involves a comprehensive hydraulic dredging project for the Neuse River, with specific work requirements including the installation of a turbidity curtain surrounding the recently constructed intake screen and downstream shoreline. The project scope encompasses dredging a defined river area (140 feet upstream and 80 feet downstream of the intake screen), and subsequently hauling and disposing of removed materials at an offsite disposal location. Sealed bids will be received at Goldsboro City Hall until 2:00 PM on July 29, 2025, with a non-mandatory virtual pre-bid meeting scheduled for July 15, 2025, at 11:00 am on Microsoft Teams. Bidding documents can be downloaded after registering on the City of Goldsboro's Vendor Registration / Bid Opportunities Page, and the project will be awarded as a single prime contract on a lump sum and unit price basis. Bidders are required to submit an original set of bid documents and provide proof of qualifications, and must be registered on the Bidding Document Holders list.
While specific set-aside designations are not explicitly detailed in the available documentation, bidders will be required to provide bid security in accordance with the Instructions to Bidders. The project involves Warren County and is being managed by Project Manager Richard Hamilton, Public Utilities Deputy Director, who can be contacted at rhamilton@goldsboronc.gov or 919-735-3329. Contractors are encouraged to attend the pre-bid meeting and can coordinate with the city to schedule a site visit. Although specific budget ranges are not provided in the documentation, the project represents a critical infrastructure maintenance effort for the city's water treatment plant intake system. The precise contract times and specific pricing details will be determined through the competitive bidding process, with full contract drawings and project manual to be provided to registered bidders. Potential vendors should carefully review all documentation and ensure compliance with the city's bidding requirements and specifications.
North Carolina
7/29/25, 2:00 PM 7/3/25, 12:00 AM Cisco Cloud-Based WebEx Phone System
Wayne County Public Schools is soliciting sealed proposals for the Migration of Cisco On-Premises Phone System to Cloud-based WebEx Phone System under Bid No. WCPS-2526-01. The procurement involves transitioning from an on-premises Cisco CallManager (version 10.5.2) and Unity system to a cloud-based WebEx Calling solution across 35 locations. The project scope includes providing a cloud calling solution for 2,500 phones and extensions, supporting softphones, video endpoints, E911 compliance, and integrated collaboration tools. Specifically, the bid requires 2,200 Cisco Desk Phone 9851 (Carbon Black) units with accompanying licensing and professional services. Bids will be publicly opened on October 1, 2025, with fixed pricing requested through February 28, 2026. The solicitation emphasizes brand and part specificity, with no substitutions allowed to ensure equipment continuity. Key deliverables include system design, setup, migration assistance, and comprehensive telecommunications infrastructure transformation.
The solicitation does not explicitly mention set-aside designations or restrictions for specific enterprise types. The existing infrastructure involves approximately 2,500 Cisco phones with 2,400 user mailboxes currently operating on an on-premises system. Licensing components include a 5-year VCUBE license, Cisco DNA Advantage Cloud License, and A-FLEX-3 5-Year Licensing. The implementation will be conducted in a phased approach, with Wayne County Public Schools deploying phones internally while the service provider supports system design and migration. All devices will be shipped to 811 Bain St., Goldsboro, NC 27530. While specific budget ranges are not detailed, the comprehensive nature of the project suggests a significant investment in telecommunications infrastructure, encompassing hardware, implementation services, first-year licensing, and ongoing support. The total project represents a substantial technology upgrade for the county's communication systems.
North Carolina
10/2/25, 1:00 PM 9/11/25, 12:00 AM Seedling Lift and Pack Service at Claridge Nursery for NC Forestry Service
The North Carolina Department of Agriculture and Consumer Services (NCDA&CS), specifically the NC Forest Service (NCFS), is seeking a contractor to provide seedling lift and pack services at the Claridge Nursery in Goldsboro, North Carolina. This Invitation for Bid (IFB) solicits services for lifting and packing both containerized and bare root seedlings, with estimated production volumes including 14,000 containerized seedling boxes, 10,000 bare root Loblolly Pine bags, and 5,000 hardwood/cypress seedling bags. The contract will have an initial term of three years, commencing on the date of final contract execution. The successful contractor must provide labor and supervision, with a minimum workforce requirement of 8 workers for containerized seedlings, 12 for bare root, or 18 if both operations occur simultaneously. Bidders must be prepared to lift, grade, pack, and prepare seedlings according to detailed NCFS specifications, with strict quality control requirements and potential penalties for exceeding cull percentages or failing to meet production schedules. The bid is scheduled to be opened on August 4, 2025, at 2:00 PM ET, with the submission deadline on the same date and time.
While no specific set-aside designations or restrictions on respondent types are explicitly mentioned in the documentation, the contract will require significant operational capabilities and workforce management. The NCFS will provide most equipment and materials, with the contractor responsible for worker safety equipment, transportation, and compliance with worker protection standards. Pricing will be structured on unit prices per packaged box or bag, with separate rates for containerized seedlings, bare root Loblolly Pine, and hardwood/cypress species across the three-year contract period. Though exact budget ranges are not specified, the comprehensive nature of the services and the substantial production volumes suggest a potentially significant contract value. The procurement is focused on a specialized agricultural service within Warren County, North Carolina, requiring precise operational expertise in seedling handling and packaging for forestry purposes. Interested bidders should carefully review the detailed specifications in the IFB document to ensure full compliance with the NC Forest Service's requirements.
North Carolina
8/4/25, 2:00 AM 7/24/25, 12:00 AM 24 Inch and 33 Inch Clear Seal Tubing
The State of North Carolina Department of Adult Correction is seeking bids for a three-year Agency Specific Term Contract to procure specialized plastic film tubing for its Correction Enterprise Janitorial Products Plant. The procurement involves two specific types of tubing: 24-inch HDPE film (0.315 Mil thickness) with an estimated annual usage of 8,522,085 linear feet, and 33-inch LDPE film (0.60 Mil thickness) with an estimated annual usage of 7,721,350 linear feet. Vendors must provide clear star seal tubing that meets detailed technical specifications, including specific thickness, width, and roll length requirements. The bid (52-IFB-1677191182-YJK) was issued on August 22, 2025, with bids due on September 16, 2025, at 2:00 PM ET via a Microsoft Teams meeting. Vendors are required to submit comprehensive documentation, including ASTM film/product testing, certificates of analysis, and demonstrate the ability to maintain an inventory supply program with delivery capabilities within 21 days of receiving a purchase order.
The state actively encourages participation from Historically Underutilized Businesses (HUBs) and requires vendors to complete various certifications related to financial condition, lobbying activities, and workplace policies. The previous contract (Bid Number 19-IFB-456132654-RJB) was awarded to Plascon Inc. with a contract value of $522,024.00, which provides a benchmark for potential award values. Vendors must complete mandatory certifications including those related to an alcohol/drug-free workplace policy and provide evidence of financial stability. The procurement is specifically targeted for Warren County (FIPS Code 37185) and intends to award to a single vendor covering all line items. Pricing will be determined based on unit prices per linear foot, with the total bid amount to be calculated by the vendor. The contract will have an initial term of three years, commencing on the date of final contract execution, with potential for future renewals or extensions.
North Carolina
9/16/25, 2:00 PM 8/22/25, 12:00 AM