W911SA25QA133 Attachment 07 - Historical Service Call Workload.pdf
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- W911SA25QA133
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Attachment 07 is a Historical Service Call Workload Cost Summary for Region 1, providing a detailed breakdown of service call data for fiscal years 2022-2024. The document presents ticket values, average ticket values, and number of tickets across three service call categories: Emergency, Routine, and Urgent, further subdivided by service types DES (Departmental Enterprise Services), DOL (Department of Labor), and DPW (Department of Public Works).
Key insights include total ticket values increasing from $533,800 in FY22 to $1,795,100 across the three-year period, with a significant rise in ticket volume from 328 to 1,158 total tickets. Routine service calls dominate the workload, representing the majority of ticket values and numbers, while Emergency service calls show zero activity. The average ticket value remains relatively consistent, ranging between $1,400-$1,700 across the years, with variations in ticket types and frequencies. The document explicitly states this information is for bidding purposes and that service call numbers and costs are likely to vary.
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ATTACHMENT 07
(ATCH-07)
HISTORICAL SERVICE CALL WORKLOAD COST SUMMARY
The following table provides a summary level workload cost analysis of FIS service calls in the Region, based on actual costs rounded to the nearest $100, for the FY22 thru FY24 3-year period. This information is provided to support a general understanding of workload expectations and should be used for bidding purposes only. The number of service calls by type (DES, DOL, DPW) and the average cost of service calls is likely to vary.
REGION 1
Ticket Value Average Ticket
Value
Number of Tickets
Ticket Value Average Ticket
Value
Number of Tickets
Ticket Value Average Ticket
Value
Number of Tickets
Emergency $0 N/A 0 $0 N/A 0 $0 N/A 0 $0 N/A 0
DES $0 $0 0 $0 $0 0 $0 $0 0 $0 $0 0
DPW $0 $0 0 $0 $0 0 $0 $0 0 $0 $0 0
Routine $450,200 $1,900 238 $540,500 $2,100 262 $471,600 $1,400 343 $1,462,300 $1,700 843
DES $0 $0 0 $54,400 $2,300 24 $11,200 $2,800 4 $65,600 $2,300 28
DOL $16,400 $2,700 6 $45,300 $6,500 7 $4,300 $1,100 4 $66,000 $3,900 17
DPW $433,800 $1,900 232 $440,800 $1,900 231 $456,100 $1,400 335 $1,330,700 $1,700 798
Urgent $83,600 $900 90 $138,300 $1,000 136 $110,900 $1,200 89 $332,800 $1,100 315
DES $0 $0 0 $7,200 $700 10 $2,400 $2,400 1 $9,600 $900 11
DOL $500 $500 1 $0 $0 0 $0 $0 0 $500 $500 1
DPW $83,100 $900 89 $131,100 $1,000 126 $108,500 $1,200 88 $322,700 $1,100 303
Grand Total $533,800 $1,600 328 $678,800 $1,700 398 $582,500 $1,400 432 $1,795,100 $1,600 1158
Total
Average
Ticket Value
Total Ticket
Value
FY22 FY23 FY24
Total
Number of
Tickets
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