W911SA25QA133 Attachment 02 - Performance Work Statement (PWS).docx

Performance Work Statement (PWS)

Facility Investment Services Preventive and Corrective Maintenance Services

Region 1 63rd Readiness Division U.S. Army Reserve (USAR)

30 July 2025

CONTENTS

SECTION

SECTION 1 GENERAL INFORMATION

SECTION 2 DEFINITIONS & ACRONYMS

SECTION 3 GOVERNMENT PROPERTY AND SERVICES

SECTION 4 CONTRACTOR FURNISHED ITEMS AND SERVICES…………

SECTION 5 SPECIFIC TASKS

SECTION 6 APPLICABLE PUBLICATIONS

PERFORMANCE WORK STATEMENT (PWS)

Region 1 Facility Investment Services – Preventative & Corrective Maintenance

SECTION 1

GENERAL INFORMATION

1.1 General Information: This is a non-personal services contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1.1 Outline of Services: Except where otherwise stated, the Contractor shall furnish all labor, supervision, management, tools, materials, equipment, facilities, transportation, incidental engineering, and other items necessary to provide Facility Investment Services for the Regional locations specified in Technical Exhibit (TE-01), Facilities Site Index and Maps, and described in this Performance Work Statement (PWS).

1.1.1.1 Real Property Installed Equipment (RPIE) Inventory requirements will be outlined in later sections of this PWS. Additional sites may be added to the scope of this PWS through future contract modification.

1.1.2 Project Location: The work shall be performed at various locations as listed in TE-01, Facilities Site Index and Maps, and will vary from location to location. Service locations may be added or deleted, and the services required at each location may be changed during the term of the contract via contract modification, at the discretion of the Government. The following is an example of the dispersion of work at various locations.

(1) Service Calls, including emergency, urgent, and routine: various locations

(2) Preventive Maintenance (PM) for a wide variety of equipment and systems: various locations

(3) Inspection, Testing, and Certification for various types of equipment: various locations

(4) Other Recurring Services for the inspection and repair of equipment and systems: various locations

(5) Environmental Services: various locations

1.1.3 Background Information: Most, if not all, sites outlined in this PWS are currently being maintained by contractors. These buildings host many different Army Reserve units who are tenants in the buildings, which are operated by the 63d Readiness Division (63d RD). The Mission Installation Contracting Command Fort McCoy serves as the contracting agency for these contracts as a Federal Partner with the 63d RD.

1.1.4 Workload and Conditions: Throughout the PWS, the workload data is generally referred to as being documented in Section 7. Section 7 provides data such as maps, floor plans, and tables to represent the type, quantity, and location of services to be provided. These records are not always complete and/or current. As a result, offerors are encouraged to attend the site visit as part of their due diligence to assess the nature of work and conditions under which work is to be performed that are typical for the Region. Following award, the Contractor shall validate the governing workload data in conjunction with an initial Real Property Installed Equipment (RPIE) Inventory physical asset inventory validation and update effort.

1.1.5 Climate Patterns: The total project is at multiple locations so the climate will vary. The contractor must take into consideration the potential for significant weather pattern changes like those observed in recent years.

1.1.6 Related Information: Informational Notes as used throughout this PWS provides additional information to offerors to be used in developing a thorough understanding of the work to be performed in this contract. Any block of text marked “Informational Notes” throughout Sections 1 through 5 is subject to this disclaimer. Offerors may not rely upon the "Informational Notes" as material representations of the Government. Information provided in "Informational Notes" does not create a contractual requirement on either party to this contract.

1.1.6.1 Clarifying information may be provided to describe performance expectations in a more detailed manner than the Performance Objective and Performance Standard alone.

1.1.6.2 Constraining Information describes limitations to the work performed to meet the Performance Objective and Performance Standard.

1.1.6.3 Requirement Information further describes client requirements associated with each Performance Objective.

1.1.7 Army Approach to Service Contracting: The Department of Army (DoA) spends over $1 billion in annual obligations to meet global requirements for facility operations and maintenance provided through Facility Support Contracts (FSC) and additional billions to provide other base operations support (OBOS) services. The Head of Contracting Activity (HCA) has focused increased attention on re-engineering FSC contracts in response to customer and industry feedback, budget constraints, and the impact of a variety of contracting, program management and financial management regulations.

1.1.7.1 Partnering Philosophy: The Army embraces the philosophy of Partnering. The Army views its contractors as partners and not just abstract service providers. The Army wants its contractors to succeed because partners' success drives the Army's successful mission accomplishment. Within the bounds of the acquisition policy, the Army intends to work to find solutions that will be beneficial to both the Government and its partners.

1.1.7.2 Contractor's Knowledge: The second principle is that the Army will receive insightful management from its contractors. This management will include the knowledge, skills, authority, and willingness to use contractor resources to find better ways of serving Army clients’ strategic and operational goals and objectives. The Army's use of performance-based objectives evidences this principle. Although performance work statements will typically contain several levels of performance assessment, the Army wants its contractors to exercise maximum discretion within bounds of prudent risk management to adjust processes and resources needed to reach specified objectives at the highest performance level.

1.1.7.3 Industry Best Practices: The third principle is that the Army will adopt the industry’s best commercial practices and maintain state-of-the-art service delivery. It is the Army's and contractor's responsibility as partners to reach this goal. To that end, the Army's emphasis will be on evaluating performance objectives (end results).

1.1.8 Document Structure: Offerors should develop an understanding of the structure of this document as part of performing due diligence in reaching an understanding of the Army’s requirements and expectations.

1.1.9 Army PBSC Approach: The Army’s approach to performance-based service contracting (PBSC) includes four component parts which are 1) performance outcomes, 2) measurable standards, 3) consideration of incentives, and 4) quality assurance surveillance plan.

1.1.10 Technical Proposal: The contractor warrants that its proposal, incorporated herein by reference, including, but not limited to, proposed approaches, staffing, methodology, or work plans, will meet the performance objectives set forth in this contract during execution thereof. The contractor is not excused from meeting such performance objectives in the event such proposal proves inadequate as conceived or executed to meet such performance objectives. The contractor understands that it bears the cost and performance risk associated with adopting acceptable additional (and/or alternative) means or methods of meeting the performance objective.

1.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.2.1 Contractual Nonconforming Performance: Corrective Action Requests (CARs) formerly Nonconformance Reports (NCR)) are used for managing contractual nonconformances on ACC administered contracts. Nonconformance occurs when a contractor fails to meet contract requirements or specifications. The COR will verbally notify the contractor and document in Product Data Reporting and Evaluation Program (PDREP) each time nonconforming service or supplies have been identified and request the contractor to correct the defect to conform with contract requirements. Resolution of nonconformance identified at the subcontractor level shall be addressed with the prime contractor. CARs are issued, processed, and closed IAW ACC Acquisition Instruction (AI) 46-2 and FAR subpart 46.407 (nonconforming supplies or services).

Level I: A Level I CAR describes a deficiency on a product or service and is not a systemic breakdown of a process or system. It includes those nonconformances that are minor in nature and can be promptly corrected by the contractor, present no need for root cause analysis, no determination if other contract requirements are affected, present no need for further preventive action, and do not materially reduce the usability of the supplies, services, construction, or deliverables. While the Government must document the nonconformance and the contractor must correct the nonconformance, further actions and Government follow-up are not required, and no written response from the contractor is needed. Level I CARs are considered closed immediately upon issuance.

Level II: A Level II CAR describes deficiencies in a contractor’s processes or systems but are not significant deficiencies. Level II CARs shall require the contractor to correct the nonconformance, perform root cause, and develop and provide a Corrective Action Plan (CAP) acceptable to the government. Some examples of systems affected may be quality inspection/management systems, and CBS identified in DFARS 242.70, or issues such as:

· Multiple deficiencies on products or services indicating a systemic issue throughout the process, or,

· An escalation of repetitive Level I CARs for the same or similar nonconformance demonstrating the contractor is failing to institute effective corrective action and/or failing to implement effective quality and/or internal control(s).

Level III: A Level III CAR describes deficiencies in a contractor’s system that is affecting a contracts or program’s ability to meet cost, schedule, or performance requirements, or are:

· A significant deficiency pursuant to DFARS 252.242-7005(b), “Contractor Business Systems” (CBS), or,

· A failure to respond to Level II CARs, or to remedy a recurring nonconformance.

· The contractor shall be required to provide a CAP that is acceptable to the government.

Level IV: A Level IV CAR documents a critical nonconformance of such serious nature that is issued to the contractor’s business segment or corporate management for their attention to both the nonconforming condition and the company’s corrective action, or when a Level III CAR has been ineffective. A Level IV CAR will result in a mandatory review of available contractual remedies, such as cost disallowance, reduction or suspension of payments, revocation of government assumption of risk of loss, CBS disapproval, or suspension of all product and service acceptance activities. Contractual remedies will be implemented IAW applicable FAR/DFARS clauses and/or ACC Acquisition Instructions if applicable. Action to suspend product or service acceptance will be accomplished via a Level IV CAR. The contractor shall be required to provide a CAP that is acceptable to the government.

Overarching CAR Process Flow. The following outlines the normal process flow for the corrective action process. Follow the steps provided within PDREP CAR Module User Guide.

NOTE: Steps in subparagraphs (f)-(j) below do not apply to Level I CARs as they are considered closed immediately upon issuance.

a. Identify a contract nonconformance.

b. Create a CAR.

c. Review the CAR.

d. Coordinate and approve the CAR.

e. Issue the CAR to the contractor.

f. Receive and review the contractor’s CAP.

g. Accept/reject the contractor’s CAP.

h. Oversee contractor corrective action using a risk-based approach.

i. Receive notification from the contractor that corrective action is accomplished.

j. Verify corrective action was accomplished satisfactorily.

k. Close the CAR.

1.2.2 Government Regular Working Hours: The Government's regular working hours include times in which facilities are used to support the military mission and vary from site to site. Regular working hours are typically 0800-1600, five days per week, Monday through Friday, except observed Federal Holidays, and Saturdays and Sundays up to two weekends per month. Exceptions to the regular hours of operation are detailed in subsequent sections of this PWS. The performance of other work requirements shall be accomplished within the Government’s regular working hours unless the specific work requirement specified herein necessitates otherwise. Any other work outside Government regular working hours requires prior KO approval.

1.2.2.1 Observed Federal Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively. The Government observes the following holidays:

1.2.3 General Administrative Requirements: The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor shall ensure that subcontractors comply with the provisions and requirements of this contract. The Contractor shall manage the total work effort associated with the services required herein to meet the performance objectives, standards, and other requirements of the contract. Such management includes but is not limited to planning, scheduling, cost accounting, report preparation, establishing and maintaining records and drawings, supervision, and quality control. The Contractor shall provide a staff with the necessary management expertise to ensure performance objectives and standards are met. The Contractor shall provide contract management consistent with the Management Plan submitted in the Contractor’s quote. The Contractor shall conduct operations with a clear focus on safety, security, energy conservation and environmental stewardship of all resources. The Contractor shall designate a minimum of one individual for this contract, hereafter referred to as the Project Manager (PM), to serve as the central Contractor point of contact with the Government. The PM shall be authorized to act on behalf of the Contractor for all matters relating to this contract to include the authority to bind the Contractor for matters pertaining to this contract. The PM shall be hands-on and hold collateral duties in the performance of the PWS, however PM duties will be their primary focus. The Contractor shall confirm the designated PM in writing to the Government Program Managers no later than five (5) calendar days after contract award. The PM shall be the individual designated in the offeror’s quote unless written approval is obtained from the Government Program Managers. Any successor PM shall meet or exceed the qualifications of the original designee and this PWS. The Contractor shall submit the qualifications of any successor to the Government Program Managers for evaluation and approval prior to his/her assumption of duties. The Contractor shall have the PM available on the phase-in start date and throughout the term of the contract. The Contractor shall designate an individual(s) with the authority to act for the PM in his/her temporary absence.

1.2.3.1 Management Plan: The Contractor shall provide contract management consistent with the Management Plan submitted in the Contractor’s quote.

The Contractor shall submit a Management Plan as part of its proposal. This plan will be incorporated into the contract at the time of award and forms the basis for management performance during the entire period of performance of the contract. The Contractor shall review and submit updates to the Management Plan annually.

1.2.3.2 Required Conferences and Meetings: The Contractor may be required to attend administrative and coordination meetings.

1.2.3.3 Permits and Licenses: Within 15 calendar days after award of this contract, the Contractor shall obtain all required permits, licenses, and authorizations to perform work under this contract and comply with all the applicable federal, state and local laws and regulations. Provide evidence of such permits and licenses to the KO before work commences and at other times as requested by the KO.

1.2.3.4 Protection of Government Property: During execution of the work, the Contractor shall protect Government property. The Contractor shall return areas damaged, as a result of negligence under this contract, to their original condition at no cost to the Government.

1.2.3.5 Access to Work Areas: The Contractor shall make all arrangements through the appropriate office necessary to obtain access to buildings, facilities, and other work areas, and when necessary, arrange for them to be opened and closed by the controlling authority. The Government will not issue keys to the Contractor. The Contractor shall use due diligence and be responsible for compromised security systems to include replacement costs that result from its action or inaction.

1.2.3.6 Directives, Instructions, and References: Applicable Department of Defense (DoD) and other directives, instructions, and references are listed in ATCH-08.

1.2.3.7 Invoicing Procedures: See FAR 52.212-4(g), CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS, Section I. A consolidated package with all sites individually invoiced will be accepted no more frequently than monthly.

Currently, MICC Fort McCoy is using Wide Area Workflow (WAWF) for invoice submission. Unless and until contract direction is provided that instructs otherwise, all invoices shall be submitted via WAWF.

1.2.3.7.1 MAXIMO Invoice Support: The contractor shall update ALL status, completed service tickets, and other information required for reporting into MAXIMO for the invoice period prior to invoice submission to the Government. MAXIMO will be used to generate invoices in accordance with the sample invoice provided in ATCH-02. Status in MAXIMO, along with other means of surveillance, will be used to verify completed work. Any work completed and not properly entered into MAXIMO will not be expensed.

1.2.3.8 Forms: See TE-06, for forms to be used in the performance of this contract to include certification of work; work requests, estimates, and completion; elevator inspection and certificates; mishap notification and investigation, damage reporting, spill response. National Fire Prevention Association (NFPA) Inspection report templates are found in TE-07.

1.2.3.9 Training for Maintenance and Operation of New and Replacement Systems and Equipment: When construction, renovation, or repair work is performed by means other than this contract, the Contractor shall attend Government provided training, as applicable, for maintenance and operation of new and replacement systems and equipment at no additional cost to the Government.

1.2.3.10 Direct Material Costs: Direct material costs shall include shipping charges when such charges are included on the invoice by the vendor, as well as any discounts allowed for prompt payment and discounts or rebates for core value or salvage value that accrue to the Contractor. Pre-expended bin materials and supplies, as defined herein, adding up to a total of $10.00 or less may be invoiced as a single line item for service calls.

1.2.4 Government Furnished Property, Materials and Services: Refer to Section 3 of this PWS for Government property (GP) for this contract.

1.2.5 Contractor Furnished Items: Refer to Section 4 of this PWS for Contractor Furnished Property and Services.

1.2.6 Management: The Contractor shall manage the total work effort associated with the services required herein to meet the performance objectives and standards. Such management includes but is not limited to planning, scheduling, cost accounting, report preparation, establishing and maintaining records, supervision, and quality control. The Contractor shall provide staff with the necessary management expertise to assure performance objectives and standards are met.

1.2.6.1 Work Control: The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking and reporting of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and work status reports shall be provided when requested by the KO and/or COR. A written work status report of any item of work must be provided within two hours of the inquiry during regular working hours, and by 0900 the following workday for inquiries after regular working hours.

1.2.6.2 Work Schedule: To the maximum extent possible, the Contractor's work shall not interfere with normal Government business. In those cases where some interference is unavoidable, the Contractor shall minimize the impact and effects of the interference. The Contractor shall provide the Government access to work schedules and provide advance notification prior to work being performed. The Contractor shall notify the KO and/or COR of any difficulty in scheduling work due to Government controls via email or other written correspondence.

1.2.6.3 Service Interruptions: If any utilities or other services must be discontinued (even temporarily) due to scheduled contract work, the Contractor shall notify the KO and/or COR, affected tenants, and customers a minimum of 10 calendar days in advance. If the discontinued service is due to an emergency breakdown the Contractor shall notify the KO and/or COR, affected tenants and customers as soon as practicable.

1.2.6.4 Computerized Maintenance Management Systems (CMMS): The contractor shall populate, utilize, and maintain the government-provided MAXIMO System (IBM Maximo Asset Management) as the formal CMMS system of record for this contract. The contractor will establish ARNet accounts for personnel requiring MAXIMO access. The contractor is expected to keep track of all aspects of the contract, and contract administration in an instance of the 63d RD MAXIMO system. The government shall be able to change who has access to the system each month, if required. All CMMS information shall be maintained current in MAXIMO.

The contractor shall use the MAXIMO system for asset tracking and management. The contractor shall utilize the work order function within the MAXIMO system to manage and track all preventive maintenance activities and service requests, including but not limited to, scheduling, estimated costs, and actual costs. The contractor shall maintain complete and accurate records of all services provided and make these records available for the Government’s use in managing the effort required under this contract. The contractor shall ensure all asset and maintenance data collected is entered into and maintained in MAXIMO.

The contractor is also expected to utilize the CMMS for managing invoicing activities for the duration of the contract in addition to the requirements of 1.2.3.7, Invoicing Procedures.

1.2.6.4.1 Work Authorization Forms: The Contractor shall initiate a record for all designated services, to include a description of the problem or requested work, date and time received, location, and other appropriate information into MAXIMO. For services other than service calls (e.g., preventive maintenance services), the record number shall be coded to differentiate that work from service call work.

Upon completion of the requested service, the Contractor shall enter the following actions into MAXIMO no later than 0900 the following working day after completion of the service:

· Description of problem or requirement as found by craftsman

· Description of work performed

· Labor hours expended and direct material costs

· Date and time work was commenced and completed

· Authorizing signature indicating work was performed (Use “Certification of Work” Form, provided in TE-06-1)

1.2.6.4.2 CMMS RPIE Inventory Management: The Contractor shall utilize MAXIMO to manage and update to reflect changes to the RPIE Inventory asset data/information found in TE-03, Detailed Equipment Inventories, such as description for the piece of equipment, location (site code + 5-digit IFS Building Number), manufacturer, model number, capacity, date last serviced, date last certified, service frequency, time spent, material spent, equipment used, quantity, etc. Inventory updates resulting from routine reviews, equipment installation, or servicing actions shall be provided with the monthly invoice in Microsoft Excel format and include minimum required data fields found in TE-03, Detailed Equipment Inventory. In addition, the Contractor is to identify whether an inventory change(s) introduce sufficient increase/decrease in recurring maintenance workload to justify review and consideration for cost adjustment(s).

1.2.6.4.3 Maintenance Records: The Contractor shall utilize MAXIMO to keep complete records of all facilities maintenance services provided, including but not limited to the following:

- Before and after photographs of repairs, taken with enough detail to demonstrate the work is complete

The contractor shall maintain these records for the life of the contract and prepare them in electronic format for transfer to the Government at the end of the contract. The records shall be catalogued & organized by performance year and facility identification (FACID) code. The file format shall be fundamentally compatible with a Microsoft Windows operating system, Microsoft Office, and Adobe Acrobat.

1.2.6.5 Quality Management: The Contractor shall manage all aspects of quality to ensure deliverables, services performed, and assigned workforce fully satisfy the requirements of the contract.

1.2.6.5.1 Quality Control Manager (QCM): The Contractor shall provide the overall Quality Control Manager function for all aspects of the contract. See further definition under 1.2.7 Personnel Requirements.

1.2.6.5.2 Quality Management System (QMS): The Contractor shall establish and maintain a complete QC program in accordance with the provisions specified herein. The Contractor’s QC Program shall provide an effective and efficient means of identifying and correcting problems throughout the entire scope of operations. The Contractor's QC program shall address:

· Accurate documentation of work processes, procedures, and output measures.

· A systematic procedure for assessing compliance with performance objectives and standards.

· Accurate documentation of quality inspections conducted throughout the execution of work.

· Assessment-driven corrective actions and process adjustments as appropriate in a timely manner.

1.2.6.5.2.1 Quality Management (QM) Plan: The Contractor shall develop and submit a QM Plan within 15 calendar days after award. The QM Plan shall describe the QMS methodology and approaches used under this contract. If any changes are made during the period of performance, submit to the Government a revised QM Plan for acceptance.

1.2.6.5.2.2 Quality Inspection and Surveillance: The Contractor shall establish and maintain an inspection and surveillance system in accordance with the FAR Clause 52.246-4, INSPECTION OF SERVICES – FIXED PRICE, to ensure that the work performed conforms to the contract requirements. The Contractor shall document and maintain a file of all scheduled and performed inspections and surveillances, inspection and surveillance results, and dates and details of corrective and preventive actions. The quality inspection and surveillance file shall be the property of the Government and made available during the Government’s regular working hours. The file shall be turned over to the KO within five calendar days of termination of the contract.

1.2.6.5.2.3 Quality Inspection and Surveillance Report: The Contractor shall submit a copy of the Contractor Quality Inspection and Surveillance Report monthly with the monthly invoice. The Contractor Quality Inspection and Surveillance Report shall include a summary and results of the quality inspection and surveillance events performed and assessment-driven corrective actions and process adjustments during the previous month. The Government may adjust the frequency of the submittal based on the Contractor’s quality of performance.

1.2.6.6 System and Equipment Replacement: The Contractor shall maintain the integrity and performance of existing energy saving, water conservation or other sustainability design features of systems and equipment in the performance of repair and replacement work. Except where otherwise specified, replacement components shall be of the same model/style or equivalent as the component being replaced. Substitutes for replacement components must be accepted by the KO prior to use. The KO will furnish available information for the existing systems and equipment.

1.2.6.7 Quality Control & Quality Assurance: The Contractor shall take all measures necessary to control the quality of goods and services produced for both management and technical aspects of contract execution.

1.2.6.7.1 Quality Control (QC) Plan: The Contractor shall develop and submit a QC Plan within 30 calendar days after award and as changes are made over the period of performance. The QC Plan shall describe the processes and procedures to be used to ensure and maintain the quality of products and services (including management, administrative, and technical products/services) is sustained for the duration of the contract. In addition, the plan shall establish procedures for identifying and documenting process escapements affecting quality of products/services as well as implementing corrective action to prevent recurrence.

1.2.6.7.2 Additional Quality Control & Quality Assurance Information: Quality Control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.212-4, Contractor Inspection Requirements). The contractor shall maintain an inspection system commensurate with commercial practices to ensure the Contractor only tenders for acceptance those items or services that conform to the requirements of this contract.

Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the contractor has performed in accordance with the requirements of the contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. Non-conforming services shall be re-performed at no increase in contract price. If non-conforming services are recurring, cannot be re-performed, or the services fail to achieve the performance standards in the PWS, the Government may reject the nonconforming service(s) and document the contractor’s performance record accordingly.

Government will require rework for any services found not performed to the stated PWS standard.

If rework cannot be completed, or is not completed to standard, an equitable price reduction and/or adequate consideration will be assessed by the KO for acceptance of nonconforming services when the contractor compliance is below the stated performance threshold.

1.2.7 Personnel Requirements: The Contractor shall comply with the personnel requirements stated below.

1.2.7.1 Key Personnel: The Project Manager shall be considered key personnel.

1.2.7.1.1 Project Manager (PM): The PM must have relevant experience at a comparable level of responsibility in projects of similar size, scope and complexity. The PM or alternate shall have full authority to act for the Contractor on all contract matters relating to this contract. The PM or alternate shall be available by phone within one hour both during and after the Government's regular working hours.

1.2.7.1.1.1 PM Qualifications: The PM shall be technically qualified in the field Facilities Maintenance Management and shall have a Bachelor of Science Degree from a U.S. accredited institution of higher learning in either an engineering discipline or management (or) alternatively ten (10) years of technical and/or management experience; minimum of five (5) years of experience in facility operations and maintenance, including the supervision of a diversified work force responsible for operations, maintenance and repair of facility systems. The PM shall currently have or obtain a Certified Professional Maintenance Manager (CPMM) from the Association for Facilities Engineering within the first 180 days. The PM should also have working experience with NFPA, EPA, OSHA codes and standards.

1.2.7.1.1.2 Project Manager Annual Reporting: The PM shall develop and present, when requested, comprehensive quarterly and annual program performance reports including documentation and metrics on program successes, challenges, key performance indicators, risks and opportunities, and all aspects of the requirements. The Quarterly Reports shall be delivered to the RFOS/COR within 30 days following the 1st, 2nd, and 3rd Quarterly periods of the contract. The Annual Report shall be suitable for presentation to Senior Leadership (i.e., General Officer) and delivered to the RFOS/COR within 30 days following the 4th Quarterly period of the contract. The Contractor shall be prepared for presentation to Senior Leadership not later than 45 days following the contract period of performance.

1.2.7.1.2 Quality Control Manager (QCM): The QCM shall be appointed in writing and empowered to operate independent of Contractor’s Program Manager. The QCM shall be responsible for implementing and assuring that ALL contractor personnel follow the requirements of the Contractor’s approved Quality Control Plan (QCP). The QCM shall monitor the performance of the Quality Control activities in all facilities covered by the contract and shall provide remedial training as necessary to the responsible personnel at all locations. The QCM shall conduct not only administrative quality control but also schedule on-site inspections as part of the quality control process. The findings of QCM inspections shall be provided as part of the Project Manager Annual Report as required in

1.2.7.1.2.1 The QCM shall support presentations where quality control findings or measures are presented. The QCM is a mandatory position on the contract and all QCM responsibilities must be fully performed and in compliance with the contract regardless of any other assigned duties.

1.2.7.1.2.2 QCM Qualifications: The QCM shall possess, at a minimum, working computer knowledge, have the skills to utilize and navigate the Internet and utilize Microsoft Office products. The QCM shall be able to write memos, use email and develop/use spreadsheets. The QCM must be familiar with multi-function printer capabilities. In order to successfully meet the performance objective, the QCM shall possess the following knowledge / skills:

1. Minimum of three (3) years’ documented experience in quality control management.

2. Trained in and experience with ISO 9001 (2015 or later).

3. Ability to operate independently and make timely decisions to effectively manage an effective Quality Control Program.

4. Ability to analyze organizational and operational problems and develop timely and economical solutions.

5. Highly skilled in verbal and written communications in order to conduct professional meetings, execute plans, and generate memorandums of instruction.

1.2.7.1.3 Site Safety and Health Officer (SSHO): A Contractor employee whose primary duty and responsibility is to prepare and enforce the Contractor’s safety program on this contract. The SSHO shall have fulfilled the following pre-requisite training and experiences before being hired as the SSHO under this contract:

For contracts greater than $100,000/year but less than $2M/year – “The SSHO shall have completed 3 years of satisfactory experience in preparing and enforcing the Contractor’s safety program on contracts of similar size and complexity in the past and shall have completed 30-hour OSHA safety class or equivalent within the last three years.” The SSHO may be the same person as the project manager; however, the pre-requisite qualification and experience for the SSHO position remains.

1.2.7.2 Employee Requirements: The Contractor shall provide experienced, qualified (i.e., trained and certified, when required for services performed), and capable personnel to perform the work in this contract. Personnel shall be fully knowledgeable of all safety and environmental requirements associated with the work they perform. Personnel shall speak, read, and comprehend English to the extent that they can read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.

The Contractor shall ensure that all Contractor personnel have received proper safety training, appropriate to their respective jobs. At a minimum, all Contractor personnel shall have attended the OSHA 10-hour safety course, or equivalent.

The Contractor shall implement an ongoing training program that refreshes the safety skills, qualifications and awareness of the Contractor workforce on a regular, periodic basis. The details of the Contractor’s safety training program shall be included as part of the Contractor’s Accident Prevention Plan, as required in Spec Item 1.2.9.1.

The contractor shall maintain a centrally-located (within the region) presence to ensure the QCM and/or PM can visit any location within an 8-hour timeframe (standard workday). This is not a requirement of response time, simply proximity.

1.2.7.2.1 Employee Appearance: The Contractor shall ensure that all employees present a professional appearance that is appropriate for their position. The KO reserves the right to determine the acceptability of any clothing worn. All Contractor personnel performing work under this contract at a government location shall be identified by a distinctive nameplate, emblem, or patch attached in a prominent place on an outer garment. Employee identification shall not be substituted for station required passes or badges.

1.2.7.2.2 Employee Conduct: Contractor employees shall conduct themselves in a proper, efficient, courteous and businesslike manner. Contractor employees shall identify themselves as Contractor personnel by introducing themselves or being introduced as Contractor personnel. All Contractor employees shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

1.2.7.2.3 Removal of Employees: The Contractor shall remove from the site any individual whose continued employment is deemed by the KO to be contrary to the public interest or inconsistent with the best interests of National Security.

1.2.7.2.4 Proof of Citizenship: No employee or representative of the Contractor will be admitted to the site of work unless satisfactory proof of citizenship is furnished, or, if an alien, legal residency within the United States is confirmed.

1.2.7.3 Anti-Terrorism (AT) Level 1 Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Upon request, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: JKO LMS (jten.mil) or it can be provided by the RA ATO in presentation form which will be documented via memorandum.

1.2.7.4 Access and general protection/security policy and procedures: Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (CFR clause 52.204-9, Personal Identity Verification of Contract Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.2.7.5 For contractors requiring CAC: Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.2.7.6 For contractors that do not require a CAC but require access to a DoD facility or installation: Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (Army Directive 2014-05/AR 190-13); applicable installation, facility and area commander installation and facility access and local security policies and procedures (provided by Government representative); or, at OCONUS locations, in accordance with status-of-forces agreements and other theater regulations.

1.2.7.7 iWATCH Training: The contractor and all associated subcontractors shall brief all employees on the local iWATCH Army program (training standards provided by the requiring activity ATO).This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance, with the results reported to the COR NLT 30 calendar days after contract award. https://www.mepcom.army.mil/Home/Contractors/

1.2.7.8 Operational Security (OPSEC) Training: Per AR 530‐1, Operations Security, new contractor employees must complete Level I OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites: Operations Security (dni.gov) or Operations Security (cdse.edu); or it can be provided by the RA OPSEC Officer in presentation form which will be documented via memorandum.

1.2.8 Security Requirements: The Contractor shall comply with all federal, state, and local security statutes, regulations, and requirements. The Contractor shall become acquainted with and comply with all Government regulations as posted, or as requested by the KO when required to enter a Government site. The Contractor shall ensure that all security/entrance clearances are obtained. The Contractor shall establish and maintain a Security/Entrance Clearance List to be provided to the COR prior to performing on-site work and as updates are made.

1.2.8.1 Employee Roster: The Contractor shall establish and maintain a current roster of employees (to include Sub-contractor Employees). The roster shall include employee’s name, social security number, address, copy of valid driver’s license and proof of insurance (if ever driving on Government property) and level of security clearance. The Contractor shall furnish the KO/COR a current Employee Roster prior to initially commencing work at a Government facility and upon update.

1.2.8.2 Vehicles: The company name shall be displayed on each of the Contractor's vehicles in a manner and size that is clearly visible. All vehicles shall display a valid state license plate that complies with State Vehicle Code. Vehicles shall meet all other requirement of the State Vehicle Code, such as safety standards, and shall carry proof of insurance and state registration, if applicable.

1.2.8.3 Passes, Badges and CAC Issuance: All Contractor employees shall obtain the required employee and vehicle passes. When an employee leaves the Contractor's service, the employee's Passes and Badges shall be returned within 10 calendar days. Common Access Card (CAC) and government issued badge are only required at selected locations. If not required at a location the contractor will not be required to wear. If required, the Contractor employees must be able to obtain CAC in accordance with security requirements and shall wear the Government issued badge over the front of the outer clothing.

The contractor employees will be issued a CAC only if duties involve one of the following:

(1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely.

(2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or

(3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more.

At the discretion of the sponsoring activity, an interim CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

For contractors that do not require CAC, but require access to a DoD facility or installation: Contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

1.2.8.4 Access to Buildings: All contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

1.2.8.5 Access…