RFP NSP 7149Z1CAD Motorola Solutions Response File 1 of 3.pdf

The design, technical, and price information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal, and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal, without the express written permission of Motorola Solutions, Inc.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2024 Motorola Solutions, Inc. All rights reserved.

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State of Nebraska - Nebraska State Patrol

Computer Aided Dispatch and Mobile Data System

RFP NSP7149Z1

July 22, 2024

Motorola Solutions, Inc.

500 Monroe Street; Suite 4400 Chicago, IL 60661

Mr. Jason Dean Nebraska State Patrol Procurement Officer 4600 Innovation Drive Lincoln, NE 68521 Jason.Dean@Nebraska.gov

Re: REQUEST FOR PROPOSAL – CAD (Computer aided Dispatch) RFP NSP7149 Z1 (“Proposal”)

Dear Mr. Dean, Motorola Solutions, Inc. (Motorola) is pleased to present the enclosed proposal response for Computer Aided Dispatch System, Mobile Data System, and Associated Interfaces to the Nebraska State Patrol (NSP).

As the industry’s premier supplier of integrated public safety solutions, Motorola has reliably served the radio communication needs of NSP and agencies throughout the state of Nebraska for several decades. Our state-of-the-art technology and successful deployment history in Nebraska and throughout the Country will allow us to meet your complex public safety needs while contributing to your organizational safety and effectiveness. No other solution provider has Motorola’s breadth of integrated applications, ensuring information flow, efficiency, and safety of the users. No other solution provider has Motorola’s length of Public Safety history and experience or our depth of experienced resources to ensure efficient, timely implementation as well as comprehensive future support.

The Motorola response features Motorola’s integrated Flex CAD and Mobile solution. In addition we provide one of the most robust cyber security solutions available. This tightly integrated solution will provide the most flexibility while leveraging the NSP's existing investment in the Motorola radio system. Options offered include: an on-site system administrator (service delivery manager); RAVE Link for timely one-step notification; CC Aware Plus for integrating LPR, video cameras, radio and vehicle location into a single pane of glass; and hardware supporting high-availability architecture and disaster recovery (DR).

As important as meeting the NSP’s current needs is, the Flex suite is capable of growing with NSP and will enable NSP to successfully meet evolving technological goals well into the future.

Motorola is pleased to offer total five-year pricing of $1.9M including CAD/Mobile software, on-going maintenance and upgrades, data conversion, interfaces, and the (optional) hardware supporting both high availability and disaster recovery. This discount is contingent on purchase of the optional hardware.

Motorola’s Proposal and pricing are valid for 120 days from the date of submission and is subject to Motorola’s proposal, clarifications and additional terms and conditions, or a negotiated version thereof.

If fortunate enough to be the selected vendor, we look forward to extending this relationship through the implementation of the Motorola Solutions Flex CAD/Mobile solution.

Thank you for allowing Motorola the opportunity to work on this extremely important project. Should you have any questions or require additional information, please contact Nicole Kingston at (402) 919-8754, Nicole.Kingston@motorolasolutions.com, or Brian Bullock at (708) 945-0454, Brian.Bullock2@motorolasolutions.com.

Sincerely, Motorola Solutions, Inc.

Jay Burla MSSSI Vice President & Director Sales

Nebraska State Patrol Contractual Services for a Computer Aided Dispatch & Mobile Data System

Executive Summary

Understanding the need Nebraska State Patrol (NSP) is committed to building a stronger, safer community with improved emergency services. To support this mission-critical effort, NSP is seeking a fully integrated Computer-Aided Dispatch (CAD) and Mobile solution in a highly configurable, end-to-end solution for the Patrol.

The right solution...

When seconds can save lives, a system that helps reduce emergency response times and increases situational awareness can mean the difference between a good and bad outcome. Motorola Solutions, Inc.’s (Motorola) Flex CAD and Mobile will deliver time-saving workflow efficiencies and real-time data sharing with fully integrated Call Taking, CAD, Voice Radio, Mobile Data and Mapping.

from the right partner… As the leader in mission-critical communications, with over 95 years of commitment to emergency radio technology and more than 30 years’ experience developing public safety software and applications, Motorola is ideally positioned to help NSP improve emergency services and build for the future. In Motorola, NSP will find a single vendor who can support your operations with superior products and services. Simply put, Motorola’s products, services, and experience will provide NSP with the highest return on investment at the lowest all-around risk.

…offers maximum operational efficiency Flex is a forward-looking, future-proofed platform compliant with your specifications, using commercially available components providing enhanced capabilities and meeting the strictest standards of CJIS and cybersecurity guidelines.

Our Proposal Includes

• Flex CAD

• Flex Mobile

• Interfaces

• ActiveEye Managed Detection and Response (MDR)

• APX Next Radio Location

Options Include

• Hardware with High Availability and Disaster Recovery

• Full Time On-Site Resource

• RAVE Link

• CommandCentral Aware Plus

Flex computer-aided dispatch (CAD) Flex CAD is highly configurable by each of the individual agencies, with an easy-to-use interface that streamlines the entry and real-time distribution of mission-critical information. A true location-based, GIS-data map aids resource management, enabling more efficient and coordinated responses.

Flex mobile Flex Mobile is capable of on-demand access to critical multimedia information for safer, more informed decisions.

By incorporating a fully functional mobile office, NSP will be able to go beyond just sending CAD data to an officer. First responders will have simplified, intuitive incident management and reporting capabilities that maximize the officer’s presence in the field.

Agency-initiated updates such as screen changes and version updates can be sent wirelessly to the mobile unit without disruption to the mobile user or the need to physically touch the unit. Flex also supports alternative mobile devices by offering support for tablets and handheld devices (smartphones and handheld radios).

Integration Only Available from Motorola

The Flex Motorola ASTRO Radio Location Integration offers reliable officer location tracking by showing Global Positioning System (GPS)-enabled subscriber devices in Flex’s mapping software. This allows dispatchers and other officers to locate field personnel, even if a responder has to leave the vehicle.

With the ASTRO Radio Location Integration, first responders can request assistance or backup by using the emergency button on GPS-equipped Motorola radios. When a first responder presses the emergency button, all CAD and Mobile AVL maps zoom to that device, which will flash in a red, alerted status. The integration also provides field personnel with up-to-date information on the location of other available field personnel.

Cybersecurity Nebraska State Patrol provides critical services to the community that require your CAD and Mobile systems to be available and effective at all times. Cybersecurity threats like ransomware can take your servers and workstations offline, delaying emergency response and putting lives at risk.

Our cybersecurity services, aligned to the National Institute of Standards and Technology (NIST) Cybersecurity Framework, will help you detect, prevent and respond to cyber attacks. With best-in-class people, processes and technology we bring scalable operations that will help you manage cyber risk awareness, detection, response and recovery.

Managed Detection and Response (MDR) Maintain the availability of your systems by combining Managed Detection and Response (MDR) with professional services.

Powered by our ActiveEye security platform, our MDR service provides 24/7 coverage through our Security Operations Center (SOC) to continuously monitor your network. Implementing our Cyber Assurance Program (CAP) on top of your MDR service engages Motorola experts to work with your team to further reduce your risk of cyber threats and strengthen the resilience of your system against them. When you combine our CAP with your MDR service, you get the insights and expertise of our professional services team while also receiving rapid threat detection and response.

• Tabletop Exercises – Allows you to evaluate the readiness of your incident response plan. This exercise will not only test your organization’s knowledge of your incident response plan, but how your MDR service supports the plan.

• Incident Response Planning – Ensure that your incident response plan is effective, meets your agency’s needs and incorporates your MDR solution. We help develop your incident response plan based on guidelines established by NIST and any best practices relevant to your organization.

• Risk Assessments – Evaluate every element of your organization’s security program, including the policies, standards, procedures and technologies. A risk assessment will compare your program against a best practices framework.

• Penetration Testing – Pentesting can help you evaluate how your organization responds to alerts from your MDR system, as well as which elements of your cybersecurity program will be effective during an attack.

• Vulnerability Scanning – Vulnerability Scanning will identify whether there are any known technical vulnerabilities in your system that could be exploited, either by internal threat actors or unauthorized external access.

Motorola Solutions builds and connects technologies Motorola believes that each piece of technology in this proposal is well-suited to your needs – and we hope that you will agree. But Motorola’s strategy for helping agencies like NSP serves doesn’t stop with individual pieces of technology.

Motorola believes that the future of public safety demands products that work together, channeling streams of undifferentiated data into a steady supply of actionable information that protects residents and builds safer communities. In support of that goal, Motorola has developed a robust ecosystem of public safety solutions that combines voice, video, messaging, location and security services – to make the job of public safety easier, faster and more effective.

The technology in this proposal has been designed to work as part of the industry’s most powerful end-to-end suite for mission critical operations.

These products work together, enhancing each other’s individual capabilities, so that each solution we propose is even more than the sum of its parts. Here are some of the benefits that you could realize:

Rave Link (Optional) Rave Link will help NSP to collaborate more effectively across jurisdictions and on different CAD platforms. Immediately notify stakeholders and escalate communications based on resource availability, crime type and when events are occurring around critical infrastructure. Connect PSAPs across jurisdictions in order to improve mutual aid response and provide early visibility into major incidents even when using different systems. Ensure process compliance and effective coordination of disparate teams for extended dispatch and complex scenarios.

CommandCentral Aware Plus (Optional) Motorola will move NSP from their current CommandCentral Aware Starter platform to CommandCentral Aware Plus. CommandCentral Aware Plus will allow NSP to see all of your resources and events on a single, highly configurable map. With CAD incidents, radio and vehicle locations, LPR alerts, sensors, cameras and more all together, you’ll uncover new insights that inform better decisions. Unifying all of your real-time data, LPR and video streams into a secure common operational view, CommandCentral Aware Plus automates analysis to surface critical insights and enables instant communication of intelligence to responders in the field.

Rapid implementation, no disruption, complete support Planning & implementation Motorola has implemented public safety solutions in hundreds of locations throughout the U.S., supporting multi-discipline, multi-agency organizations, serving populations large and small, including multiple agencies across the country.

Motorola also has extensive local experience and in-depth technical understanding in the deployment of systems within Illinois. This means Motorola is uniquely prepared to complete the technical objectives that NSP needs to meet – on time, on budget and with minimal disruptions for the end user.

Business Process Review To ensure the success of this project, Motorola will conduct an extensive Business Process Review (BPR) as part of our deployment plan. The BPR enables Motorola to have a clear understanding of NSP’s processes, so that we can tailor our provisioning efforts to closely match your way of working. The BPR also allows Motorola to suggest changes that will increase agency efficiency and achieve the most value from the solutions being deployed.

For a more streamlined and efficient deployment, Motorola will facilitate all activities from deployment, integration and training to long-term support of the solution.

Project Management The NSP-designated project team will establish a project schedule that tracks tasks, milestones, start-end dates and other factors, based on a Work Breakdown Structure (WBS). This unique project schedule will guide the implementation through each phase, as shown in the diagram below.

Internal Kickoff Meeting

Business Process Review

Pre- Implementation

Meeting

Onsite Training Meeting

Project Team

Training

End User Training Go - Live

Key Personnel The Flex implementation team offers expertise, coordination and training to ensure a successful transition to NSP’s new system, allowing you to quickly realize the benefits of the Flex system. Key personnel, assigned upon contract award, will expertly guide NSP’s implementation through to completion:

• The Project Manager will be NSP’s primary point of contact for the duration of the project. They will ensure effective communication and coordination, keeping the project on track and addressing any issues that arise.

• The Solution Architect will ensure that your needs are met and the system is optimized for NSP’s specific requirements.

• The Flex Trainer will provide comprehensive training through instructor-led courses, both on-site and remotely, to ensure that users are proficient in operating the new system, accelerating user adoption.

Data Conversion Implementing a new Flex system often requires a migration from your previous vendor’s database to your new Flex database. Depending on how long NSP has been using the previous system, this can mean moving away from years’ or even decades’ worth of public safety data about your community, and into a brand new and empty database. Motorola offers data conversion designed to quickly and efficiently transfer your information to a new database, where it can be accessed and used more efficiently.

Service & maintenance Your system’s success is of paramount importance to Motorola. We will draw from the experience of our team of Solution Architects, System Technologists and Subject Matter Experts to ensure proper installation and day-to-day operation of your new solution. This means NSP can always depend on immediate technical support from the industry’s largest and best-qualified team, regardless of the time, the event or the underlying problem.

Customer Service The Flex team employs highly trained customer service agents dedicated to ensuring our customers’ systems run smoothly, available via a toll-free hotline and a help desk. In addition, an in-state support person is available for help with patches, upgrades or other software issues.

Enhancements and Upgrades Motorola Solutions has a clear road map for enhancements, upgrades and features that become necessary in the future. The Flex system includes a support agreement that enables customers to take full advantage of continually improving technology for the lifetime of the partnership. As a standard business practice, your annual maintenance payments include software version updates and enhancements for all modules that are owned by your agency.

On-Site Full Time Service Delivery Manager (Optional) An optional on-site Service Delivery Manager is being provided as part of this proposal. This dedicated full-time resource will have the required training and experience, and a developed understanding of NSP’s specific environment with all customer-specific enhancements and configurations, to perform diagnostic assistance, perform preliminary hardware and software problem evaluation, and help facilitate issue resolution for the installed Motorola system.

A solution that is future ready Motorola is committed to partnering with our customers for long-term success, and this includes continuing to develop our products to meet your needs. Our product management teams continuously evaluate customer requests, technology advancements, security standards, global trends and market needs to prioritize product development that will provide the highest value to our customer base. Motorola aims to give you the solution that you need today, while positioning you to be ready to meet the challenges and opportunities of tomorrow.

Thank you Motorola values this opportunity to present our proposal to the Nebraska State Patrol. We appreciate your consideration and look forward to further discussions about our solution and how we can support your mission.

One Vendor One Integrated Platform One Ecosystem

To learn more, visit:

www.motorolasolutions.com

Motorola Solutions, Inc. 500 West Monroe Street, Chicago, IL 60661 U.S.A. motorolasolutions.com

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. ©2024 Motorola Solutions, Inc.

All rights reserved. 07-2024 [NG03]

State of Nebraska - Nebraska State Patrol July 22, 2024 Computer Aided Dispatch and Mobile Data System RFP NSP7149Z1

Table of Contents

Motorola Solutions

Table of Contents

Cover Letter

Executive Summary

Section 1

Corporate Overview

Section 2

Technical Approach

Section 3

Project Description & Scope of Work

Section 4

Terms and Conditions

4.1 Redlines of Sections II., III., & IV

4.2 Sample Terms and Conditions

Section 5

Cost Proposal

Section 6

Forms

Section 7

Additional Documentation

Exhibit 1: Solution Description

Exhibit 2: Flex Statement of Work

Exhibit 3: Flex Training Plan

Exhibit 4: Flex Hardware and System Requirements

Exhibit 5: Sample Acceptance Test Plan

Exhibit 6: Flex Severity Levels

Exhibit 7: Motorola Solutions’ Financial Reports

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Section 1

Corporate Overview Section 1.1 Bidder Identification and Information The bidder should provide the full company or corporate name, address of the company's headquarters, entity organization (corporation, partnership, proprietorship), state in which the bidder is incorporated or otherwise organized to do business, year in which the bidder first organized to do business and whether the name and form of organization has changed since first organized.

Motorola Solutions Response Motorola Solutions, Inc.

500 W. Monroe Street Chicago, IL 60661

Motorola Solutions, Inc. (Motorola Solutions) is a publicly traded corporation, global leader in mission critical communications and public safety applications, powered by a passion to invent and an unceasing commitment to advancing the way the world connects.

Our technology platforms in communications, command center software, video security, and analytics, and managed and support services make cities safer and help communities and businesses thrive. For more than 90 years, Motorola Solutions has demonstrated our stability and commitment to public safety with an extensive history of firsts. Our products are found at work across the globe, in a variety of industries including law enforcement, fire, emergency medical services, and education to name a few.

Our growing portfolio of devices, applications, and services designed to increase the safety and efficiency of first responders firmly establishes Motorola Solutions at the leading edge of mission critical communications.

Galvin Manufacturing Corporation was originally incorporated on September 25, 1928 in Illinois. The organization’s name was changed to Motorola, Inc. on May 15, 1947. On May 18, 1973 it was merged into its wholly owned subsidiary, Motorola Delaware, Inc., a Delaware corporation, with the latter corporation being the surviving corporation. The name of Motorola Delaware, Inc. was changed to Motorola, Inc. on May 18, 1973. Motorola Delaware, Inc. was incorporated in Delaware on March 9, 1973. The name of Motorola, Inc. was changed to Motorola Solutions, Inc. effective January 4, 2011, as part of a major corporate reorganization.

Corporate Overview Motorola Solutions

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Motorola Solutions Inc. at a Glance:

Chairman and CEO: Greg Brown

Headquarters: 500 W. Monroe Street, Chicago, Illinois, 60661

USA Global Presence: 20,000 employees in 60 countries / 100,000+ Customers in over 100 countries / 13,000 Networks across the globe

Intellectual Property Portfolio: Thousands of patents focused on mission-critical and wireless technologies

Stock Symbol: NYSE: MSI

b. Financial Statements The bidder should provide financial statements applicable to the firm. If publicly held, the bidder should provide a copy of the corporation's most recent audited financial reports and statements, and the name, address, and telephone number of the fiscally responsible representative of the bidder’s financial or banking organization.

If the bidder is not a publicly held corporation, either the reports and statements required of a publicly held corporation, or a description of the organization, including size, longevity, client base, areas of specialization and expertise, and any other pertinent information, should be submitted in such a manner that proposal evaluators may reasonably formulate a determination about the stability and financial strength of the organization. Additionally, a non-publicly held firm should provide a banking reference.

Motorola Solutions Response

Motorola has included the required financial statements in our Response.

The bidder must disclose any and all judgments, pending or expected litigation, or other real or potential financial reversals, which might materially affect the viability or stability of the organization, or state that no such condition is known to exist.

Motorola Solutions Response

With respect to its shareholders, employees, officers and directors, Motorola Solutions is a public company with tens of billions of dollars in annual sales, employing thousands of employees worldwide and having more than one hundred thousand (100,000) shareholders. Motorola Solutions asserts that, to the best of its knowledge and belief, it and its subsidiaries and their directors, officers, and any other individuals who participate in corporate policy making, financial decisions, or direct operations, have not been convicted in a criminal proceeding or named as a subject in a pending criminal proceeding (excluding traffic violations and other minor offences) since the disclosures provided in the annual statement under the Securities and Exchange Act of 1934 and the Form 10-K for the previous year.

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MSI discloses all material litigation in its Annual and Quarterly reports filed with the United States Securities and Exchange Commission. The Annual Report on Form 10-K, as filed with the SEC for the fiscal year ended December 31, 20xx, and any subsequent Quarterly Reports on Form 10-Q, contain a description of litigation considered to be material in accordance with the public disclosure requirements of the SEC. Because the Annual Report and Quarterly Reports contain only such litigation, as is material for public disclosure under SEC rules, it may not list all litigation with which MSI or its subsidiaries are presently involved. Our Annual Report on Form 10-K and Quarterly Reports on Form 10-Q can be found on our website, www.motorolasolutions.com/investors .

The State may elect to use a third party to conduct credit checks as part of the corporate overview evaluation.

Understood.

c. Change of Ownership If any change in ownership or control of the company is anticipated during the twelve (12) months following the proposal due date, the bidder should describe the circumstances of such change and indicate when the change will likely occur. Any change of ownership to an awarded bidder(s) will require notification to the State.

Motorola Solutions Response

Motorola Solutions has no changes, as listed above, planned for the given timeframe of this project at this time.

d. Office Location The bidder’s office location responsible for performance pursuant to an award of a contract with the State of Nebraska should be identified.

Motorola Solutions Response

Corporate Headquarters:

Motorola Solutions, Inc.

500 West Monroe Street, Suite 4400 Chicago, IL 60661-3781

e. Relationships with the State The bidder should describe any dealings with the State over the previous five (5) years. If the organization, its predecessor, or any Party named in the bidder’s proposal response has contracted

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with the State, the bidder should identify the contract number(s) and/or any other information available to identify such contract(s). If no such contracts exist, so declare.

Motorola Solutions Response

Motorola has had a long-standing partnership with the State of Nebraska (State) and the Nebraska State Patrol (NSP). During the past five years the State and NSP have invested in our new, leading edge technology with the APX NEXT Radios leveraging Aware Mapping for location. Our Aware solution integrates with our proposed CAD solution. We are currently working with NSP on a statewide deployment for License Plate Readers. Our LPR also integrates with our proposed CAD Solutions.

Motorola currently has a purchasing contract with the State of NE, 14534 OC. Under this current contract we are in discussion involving a refresh of the DVRs units for patrol vehicles.

f. Bidder’s Employee Relations to State If any Party named in the bidder’s proposal response is or was an employee of the State within the past eighteen (18) months, identify the individual(s) by name, State agency with whom employed, job title or position held with the State, and separation date. If no such relationship exists or has existed, so declare.

If any employee of any agency of the State of Nebraska is employed by the bidder or is a subcontractor to the bidder, as of the due date for proposal submission, identify all such persons by name, position held with the bidder, and position held with the State (including job title and agency). Describe the responsibilities of such persons within the proposing organization. If, after review of this information by the State, it is determined that a conflict of interest exists or may exist, the bidder may be disqualified from further consideration in this proposal. If no such relationship exists, so declare.

Motorola Solutions Response

To the best of its knowledge, Motorola Solutions knows of no employees that would have any relationship with the State.

g. Contract Performance If the bidder or any proposed subcontractor has had a contract terminated for default during the past ten (10) years, all such instances must be described as required below. Termination for default is defined as a notice to stop performance delivery due to the bidder’s non-performance or poor performance, and the issue was either not litigated due to inaction on the part of the bidder or litigated and such litigation determined the bidder to be in default.

It is mandatory that the bidder submit full details of all termination for default experienced during the past ten (10) years, including the other Party's name, address, and telephone number. The response to this section must present the bidder’s position on the matter. The State will evaluate the facts and will score the bidder’s proposal accordingly. If no such termination for default has been experienced by the bidder in the past ten (10) years, so declare.

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If at any time during the past ten (10) years, the bidder has had a contract terminated for convenience, non-performance, non-allocation of funds, or any other reason, describe fully all circumstances surrounding such termination, including the name and address of the other contracting Party.

Motorola Solutions Response

Motorola Solutions, Inc. (Motorola) is a public company. Motorola and its subsidiaries have been a party to many civil lawsuits in the past 5 years. However, Motorola discloses all material litigation in its Annual and Quarterly reports filed with the United States Securities and Exchange Commission. The Annual Report on Form 10-K, as filed with the SEC for the fiscal year ended December 31, 2023, and any subsequent Quarterly Reports on Form 10-Q, contain a description of litigation considered to be material in accordance with the public disclosure requirements of the SEC. Because the Annual Report and Quarterly Reports contain only such litigation, as is material for public disclosure under SEC rules, it may not list all litigation with which Motorola or its subsidiaries are presently involved. [In addition, Motorola is not currently aware of any litigation associated with the products or related services that are the subject of the RFP. Our Annual Report on Form 10-K and Quarterly Reports on Form 10-Q can be found on our website, https://www.motorolasolutions.com/investors .

h. Summary of Bidder’s Corporate Experience The bidder should provide a summary matrix listing the bidder’s previous projects. The State will use no more than three (3) narrative project descriptions submitted by the bidder during its evaluation of the proposal.

The bidder should address the following:

i. Provide narrative descriptions to highlight the similarities between the bidder’s experience and this Request for Proposal. These descriptions should include:

a) The time period of the project,

b) The scheduled and actual completion dates,

c) The bidder’s responsibilities,

d) For reference purposes, agency name implemented and sold in the past five years (including the name of a contact person, a current telephone number, email address, date of contract, date of go live, number of end users, products used, and number of annual calls for service); and

e) Each project description should identify whether the work was performed as the prime Contractor or as a subcontractor. If a bidder performed as the prime Contractor, the description should provide the originally scheduled completion date and budget, as well as the actual (or currently planned) completion date and actual (or currently planned) budget.

i. Bidder and Subcontractor(s) experience should be listed separately. Narrative descriptions submitted for Subcontractors should be specifically identified as subcontractor projects.

ii. If the work was performed as a subcontractor, the narrative description should identify the same information as requested for the bidders above. In addition, subcontractors should identify what share of contract costs, project responsibilities, and time period were performed as a subcontractor.

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Motorola Solutions Response Maine State Police (host agency) 145 State House Station, Augusta ME 04333 Maine DPS 317 State St Augusta, ME 04333 Contact: Myriah Cotter; System Administrator Email: myriah.c.cotter@maine.gov Other shared agencies:

Maine Drug Enforcement Agency Maine Warden Service Maine Dept of Marine Resources Maine Office of State Fire Marshal

All state agencies have been live on Motorola’s Flex CAD/Mobile and RMS Solutions since 2017.

The projects were completed on time and on budget in 14 months. Site license accounts for all users on the system. Approximately 600 full time employees. Deployed trained, and supported by Motorola.

Nevada Department of Public Safety 555 Wright Way, Carson City NV 89711 Contact: Gary Little, System Administrator Email: glittle@dps.state.nv.us Flex CAD, Mobile, & RMS- deployed in 2010.

State agency of over 2000 full time employees sharing the system with 12 agencies throughout the State.

Deployed, trained, and supported by Motorola.

Waukesha County Sheriff’s Office 515 Westmoreland Blvd. Waukesha, WI 53188 Contact: Dennis Herrara System Administrator Email: dherrara@waukeshacounty.gov Flex CAD, Mobile, & RMS – Go Live in 2022.

Over 700 full time employees. Project completed on time and on budget.

Deployed, trained, and supported by Motorola.

h. Summary of Bidder’s Proposed Personnel / Management Approach The bidder should present a detailed description of its proposed approach to the management of the project.

Motorola Solutions Response

Motorola has carefully reviewed and believes it has reasonably interpreted the technical and operational requirements set forth in the Request for Proposal (“RFP”), and has used its best professional judgment and abilities under the circumstances to respond accurately to the RFP requirements.

Motorola’s approach to fulfilling the contracted requirements of the Flex CAD/Mobile system is presented in the spirit of productive collaboration between the Customer and Motorola Solutions. It is

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designed to expeditiously rollout the new system while attempting to minimize the level of disruption to current operations as is feasibly possible.

Motorola has global experience implementing complex projects for public safety customers and uses an integrated approach to project management, delivering projects on time and on budget, while meeting the quality expectations of the stakeholders. Our project management methodology is based on the principles of the Project Management Institute’s Project Management Body of Knowledge (PMBOK), and Motorola’s extensive experience in project implementation. It includes processes to guide initiating, planning, executing, controlling, and closing projects. Our proven implementation strategy consists of an integrated set of activities that begin with the design of the solution for the NSP to go-live or cutover to the new systems, to the ongoing post-implementation support services during the warranty and maintenance periods.

Motorola’s primary focus is to deliver Commercial Off-The-Shelf (COTS) public safety applications that are highly configurable, and can be tailored to meet the Customer’s most demanding requirements.

Motorola implements projects in accordance with a Project Management Plan that will be reviewed and updated during the planning phase of the project. The Project Management Plan defines the project scope, schedule, and quality expectations of the project, and provides a comprehensive strategy for managing the project. This document, combined with the Statement of Work and Project Schedule, comprises the documents that govern implementation of the project.

The bidder should identify the specific professionals who will work on the State’s project if their company is awarded the contract resulting from this Request for Proposal. The names and titles of the team proposed for assignment to the State project should be identified in full, with a description of the team leadership, interface and support functions, and reporting relationships. The primary work assigned to each person should also be identified.

The bidder should provide resumes for all personnel proposed by the bidder to work on the project. The State will consider the resumes as a key indicator of the bidder’s understanding of the skill mixes required to carry out the requirements of the Request for Proposal in addition to assessing the experience of specific individuals.

Resumes should not be longer than three (3) pages. Resumes should include, at a minimum, academic background and degrees, professional certifications, understanding of the process, and at least three

(3) references (name, address, and telephone number) who can attest to the competence and skill level of the individual. Any changes in proposed personnel shall only be implemented after written approval from the State.

Motorola Solutions Response

Motorola employs best-in-class project professionals, who possess appropriate business and industry certifications and extensive experience in deploying complex public safety applications projects. In addition, each of Motorola’s Application Specialist resources come from Public Safety backgrounds and has worked as Dispatchers, Dispatch Managers and/or as sworn law or fire professionals. Having practical experience in the jobs that are being impacted by the NSP system enables our Application Specialist to provide practical real world examples of how to configure and use the system to make it work optimally for you.

In order to set a proper expectation of the skills and experiences the NSP should expect from the Motorola Solutions project team, Motorola Solutions has included sample resumes that are

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representative of the skills and experience of Motorola Solutions’ Systems Integration personnel. These may or may not be the actual resources assigned to this project. Due to the dynamic nature of project scheduling, Motorola Solutions will be positioned to structure the best possible team for the NSP at the time of contract.

Project Manager: Chris Devlin

Chris Devlin, PMP has 4+ years of experience in managing complex public safety solutions for managing, and deploying Flex solutions. Highlights of his project management include:

Develop and initiate projects, including managing costs, schedule, and performance.

Orchestrate projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

Drive team success through shared vision and recognition of quality performance.

Facilitate timely and accurate communication between project team members, contractors, management, and customers.

Review work in progress and assess completed work for accuracy required results and desired quality.

Facilitate the resolution of issues and escalations.

Prepare customer-facing and internal status and financial reporting.

Lead onsite and remote project status meetings with customers and coworkers.

Name Title

Chris Devlin Project Manager

Year of Hire Years at Motorola Solutions

2019 4 Years

Motorola Solutions Professional Summary

Project Manager – Motorola Solutions, Inc. (2019 to Present)

Specialized in Flex deployments-Over 4 years’ experience deploying flex projects Develop and initiate projects, including managing costs, schedule, and performance.

Orchestrate projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

Drive team success through shared vision and recognition of quality performance.

Facilitate timely and accurate communication between project team members, contractors, management, and customers.

Review work in progress and assess completed work for accuracy required results and desired quality.

Facilitate the resolution of issues and escalations.

Prepare customer-facing and internal status and financial reporting.

Lead onsite and remote project status meetings with customers and coworkers.

Client Management Portfolio Advisory Service – Fidelity Investments (2011 – 2019) Obtained NASD Series 7, 63 and 66 licenses Maintained client relationships to understand concerns and present solutions.

High standard of professional development to maintain licensing.

Additional Skills

Obtained NASD Series 7, 63 and 66 licenses

Corporate Overview Motorola Solutions

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Name Title Maintained client relationships to understand concerns and present solutions.

High standard of professional development to maintain licensing.

Solution Architect: Jon Snider

Jon has 4+ years of experience as a Systems Administrator and Solutions Architect. He has deployed Flex solutions in multiple projects.

Name Title

Jon Snider Solutions Architect

Year of Hire Years at Motorola Solutions

September 2022 1 + Years

Work Experience

Solutions Architect – Motorola Solutions (September 2022 to present) Work to deploy Flex software and associated applications to Customer hardware.

System Administrator – University of Utah SCI Institute (December 2021 – September 2022)

Deployed several different Operating Systems on various hypervisor hosts and worked with various users to resolve concerns and/or build new devices.

Technical Support Analyst – Motorola Solutions (2018 – 2021) Promoted four times in 3.5 years due to continued growth in knowledge, attention to detail, and professional customer service quality. Relied on consistently to provide great service in the middle of major concerns.

Worked Extensively with Windows, Linux, and AIX systems and spent considerable time troubleshooting network and configuration issues.

Served as the main point of contact for one of our largest customers in addition to my other responsibilities, assisting in the configuration and troubleshooting of live production environments of over 2000 users.

Audiovisual Technician – The Church of Jesus Christ of Latter-Day Saints (Nov 2015 – Nov 2016)

Education

Adjunct Professor – College of DuPage – (2015-2018)

Correctional Deputy – County of JoDaviess (2004 – 2018)

Education

Lincoln Land Community College – Diploma in Applied Security Practices – Law Enforcement

Application Specialist: Bryan David Hawkins

Bryan has 12+ years of experience as the Lead Application Specialist

He has been responsible for:

Creating implementation plans for new customers.

Creating and implementing customized training plans for new customers.

Instructing new and current customers/law enforcement officers on product use.

Assisting current and new customers on software setup.

Corporate Overview Motorola Solutions

i. Subcontractors If the bidder intends to subcontract any part of its performance hereunder, the bidder should provide:

i. name, address, and telephone number of the subcontractor(s),

ii. specific tasks for each subcontractor(s),

iii. percentage of performance hours intended for each subcontract; and

iv. total percentage of subcontractor(s) performance hours.

Motorola Solutions Response

If Motorola has been contracted to provide the hardware, the contracted hardware will be provided by Motorola’s partner, Solutions II.

Technical Approach Motorola Solutions

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Section 2

Technical Approach The technical approach section of the bidder’s Technical Proposal should consist of the following subsections:

a. The technical approach section of the Technical Proposal should consist of the following subsections:

The bidder should provide the full company or corporate name, address of the company's headquarters, entity organization (corporation, partnership, proprietorship), state in which the bidder is incorporated or otherwise organized to do business, year in which the bidder first organized to do business and whether the name and form of organization has changed since first organized.

i. Understanding of the project requirements

ii. Proposed development approach

iii. Technical considerations

iv. Architecture Solution

v. Detailed project plan

vi. Deliverables and due dates

vii. Technical Matrix – the features and functions that will make the Agency’s public safety agencies work in a more efficient way, and in a way that increases officer and public safety (Exhibit A)

Motorola Solutions Response

Motorola has provided responses to i – vii below.

i. Motorola has carefully reviewed and believes it has reasonably interpreted the technical and operational requirements outlined in the Request for Proposal (“RFP”) and responses to vendor questions. Motorola has used its best professional judgment and abilities under the circumstances to respond accurately to the RFP requirements.

Motorola’s approach to fulfilling the contracted requirements of the Flex CAD and Mobile system is presented in the spirit of productive collaboration between NSP and Motorola. It is designed to expeditiously roll out the new system while attempting to minimize the level of disruption to current operations as is feasibly possible.

Motorola has global experience implementing complex projects for public safety customers and uses an integrated approach to project management, delivering projects on time and on budget, while meeting the quality expectations of the stakeholders. Our project management methodology is based on the principles of the Project Management Institute’s Project Management Body of Knowledge (PMBOK), and Motorola’s extensive experience in project implementation. It includes processes to guide initiating, planning, executing, controlling, and closing projects. Our proven implementation strategy consists of an integrated set of activities that begin with the design of the solution for NSP to go-live or cutover to the new systems, to the ongoing post-implementation support services during the warranty and maintenance periods.

ii. Motorola’s primary focus is to deliver Commercial Off-The-Shelf (COTS) public safety applications that are highly configurable and can be tailored to meet the Customer’s most demanding requirements.

Technical Approach Motorola Solutions

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iii. Motorola’s Flex CAD and Mobile solution meets and exceeds NSP’s technical considerations as described throughout the RFP documents.

Motorola has included interfaces, integrations, and inherent Flex capabilities to meet NSP’s requirements for legacy system integration. NSP can also utilize Flex's Data Exchange (DEx) API, which is an API created for third-party applications to interact with Flex. DEx can read and write data, respect record-level security, and protect the integrity of the data in the Flex database. Agency administrators can configure a connection for a third-party application to send XML queries and statements that will retrieve and insert data, files, and attachments into the Flex system. These connections are secure and protected, both incoming and outgoing. NSP has access to DEx at no additional cost.

Our offer also includes CAD data migration from the legacy system, as described in the Statement of Work, and ActiveEye Managed Detection and Response (ActiveEye MDR). ActiveEye MDR provides access to the ActiveEye Security Platform and support from specialized cybersecurity experts who monitor the CAD servers for indicators of threats and remediate them if needed.

iv. Motorola is constantly evolving our public safety software systems to provide seamless integration between our on-premise and cloud-based solutions. Flex CAD/Mobile relies on a secure, on-premise server backbone while providing optional integrations with the cloud CommandCentral applications, creating a public safety information ecosystem. Flex CAD/Mobile will allow NSP personnel to perform their best today while preparing for the future.

The Flex architecture uses a single database across all applications, allowing information to be entered, stored, and extracted in real-time. This increases efficiency and information sharing. Agencies will have instant access to information as soon as they enter it into the system. The architecture includes the framework for high availability and disaster recovery should NSP decide to purchase its own system hardware. Motorola has provided Exhibit 4: Flex Hardware and System Requirements in Section 7. This document clearly defines all components required for a successful Flex Deployment.

Motorola has also provided optional pricing in Section 5, Cost Proposal Sheet, should NSP decide to have Motorola supply the server hardware and associated services.

Flex offers a COTS, scalable, highly secure software solution that integrates with other systems and provides the highest level of data-searching functionality. A single point of data entry ensures easy use and easy access to all critical data from one screen.

v. Motorola has included a sample project schedule that demonstrates a typical Flex CAD and Mobile deployment. This project plan will be finalized during project kickoff and will be updated by respective PMs during the course of the project implementation.

vi. Our SoW includes the deliverables for each of the activities required for this project. Due dates will be finalized during project kickoff by collaboration between the respective PMs, and the Project Plan will be updated accordingly.

vii. A completed copy of the “Exhibit A: Technical Requirements Matrix” has been included with our proposal as a Microsoft Excel file.

Project Description & Scope of Work

Section 3

Project Description & Scope of Work The primary objective of this project is to replace the existing Computer Aided Dispatch (CAD) and Mobile Data applications with a new solution capable of providing the functionality required for day-to-day operations of the…