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State of California Solicitation No. ISD26-3629 Department of Motor Vehicles
ATTACHMENT 20: GLOSSARY OF TERMS
DMV also maintains a general glossary at https://www.dmv.ca.gov/portal/file/bidders-library-glossary-of-terms-pdf/.
Absent Parent
A parent who is in arrears with child support payments. Under California law, an absent parent’s driver license can be suspended. If the absent parent fails, after license suspension, to make agreed upon payments, the license can be revoked.
| Abstracts Processing Unit |
| APU |
| APU updates the automated driver record system with information received from the courts. This information includes abstracts of convictions, failures to appear/pay and their subsequent releases, as well as out-of-state adjudicated violations and accidents reported by the California Highway Patrol. APU cashiers fees collected by the Driver Licensing Branch. The unit also serves as a liaison between DMV and the courts. |
| Accelerated Processing Unit |
| APU |
| A marketing term from the company Advanced Micro Devices for a microprocessor that includes a CPU and a GPU within a single chip. |
Accelerators
Extensions, enhancements, and add-ons to pre-packaged software solution components. Accelerators refer to software products that the Contractor has built, or third-party products that the Contractor has configured, provided to accelerate Solution development.
| Adaptable Database System |
| ADABAS |
| A database package that was developed by Software AG to run on IBM mainframes. It was launched in 1971 as a non-relational database. As of 2019, it is in use on a wider range of platforms, including Linux, Unix, and Windows. ADABAS is primarily used as an enterprise database management system in mission-critical applications that require high reliability, scalability, and performance; for applications handling large volumes of data or online analytical processing; in mainframe environments; and for application modernization, data extension, and workload offloading |
Administrative hearing
A method of appealing an action taken against the driving privilege, including those ordered after an investigation or reexamination. Hearing processes are controlled by the CVC, the Administrative Procedure Act in the Government Code, and by case law. Final decisions are made by the hearing officer, except in some Special Certification hearings, which are by law, decided by review boards.
| Administrative Per Se |
| APS |
| A law enacted by the legislature in 1990, mandating DMV to act to provide a fair, accurate, and rapid method of deterring drivers from operating motor vehicles while under the influence of alcohol or drugs. “Administrative per se" (APS) refers to a legal proceeding where the Department of Motor Vehicles (DMV) can immediately suspend or revoke a driver's license, often in DUI cases, based on the driver's blood alcohol content (BAC) or refusal to take a breathalyzer test, regardless of whether their driving was impaired |
| Administrative Services Division |
| ASD |
| DMV division responsible for foundational business functions across DMV. The Administrative Services Division (ASD) provides core services essential to the day-to-day operations of the department. This division is responsible for directing the complete scope of administrative functions and employee services including budgetary and fiscal management; contracts development and procurement processes; human resources management and labor relations; development and delivery of training programs; facilities and properties management; fleet management; forms management, and employee services. The Deputy Director coordinates these central support services to ensure overall effectiveness and efficiency for the department, and it provides extensive reports and critical management information necessary to support the Directorate. The Financial Services Branch within ASD receives accounting data regarding driver’s license and identification transactions. |
| Advanced Encryption Standard |
| AES |
| A standard for encrypting plaintext data using the AES algorithm and an AES key length of 128, 192, or 256 bits. The Advanced Encryption Standard (AES) is a symmetric block cipher chosen by the U.S. government to protect classified information. AES is implemented in software and hardware throughout the world to encrypt sensitive data. It is essential for government computer security, cybersecurity and electronic data protection. |
| Advanced Function Presentation |
| AFP |
| A utility that generates monthly renewal notice batch via text files. Advanced Function Presentation (AFP) is a collection of programs to extend the capabilities of printers. The programs are used in conjunction with IBM's all-points-addressable (APA) printers. AFP allows users to place data not just at the line and character positions, but at any addressable point on the page. |
| Advanced Interactive eXecutive |
| AIX |
| A series of proprietary Unix operating systems developed, produced, and sold by IBM. AIX stands for Advanced Interactive eXecutive and is a proprietary Unix operating system developed and sold by IBM. It is designed for use on IBM Power systems. AIX is known for its security, scalability, and compatibility with a wide range of hardware, and it's widely used by businesses in various sectors like finance, government, and healthcare. |
Agency/state entity
Includes every state office, officer, department, division, bureau, board, and commission, including Constitutional Officers. “State entity” does not include the University of California, California State University, the State Compensation Insurance Fund, the Legislature, or the Legislative Data Center in the Legislative Counsel Bureau.
Agile
In software development, Agile practices involve discovering requirements and developing solutions through the collaborative effort of self-organizing and cross-functional teams and customers/ end users. It advocates adaptive planning, evolutionary development, early and incremental delivery, and continual improvement, and encourages flexible responses to change.
Agreement
Used interchangeably with “Contract,” it refers to this legal agreement between the Contractor and the DMV including this DXP DL-ID Workstream 3 Statement of Work and the attachments, amendments, work orders, and any other documents or references expressly identified in the same or this Statement of Work. Any conflict, ambiguity or inconsistency between the terms and conditions in this Statement of Work, and any other document referred to in or incorporated into this Agreement shall be resolved according with the following decreasing order of priority: (a) the terms, conditions, and requirements in this SOW, as amended by any approved amendment (b) this Attachment 17, Glossary of Terms, (c) Attachment 22 Deliverables and Milestones, as modified by any approved work order (d) The other attachments associated with this SOW, (e) Contractor’s proposal in association with this SOW.
| Allowable Down Time |
| ADT |
| The number of minutes per month that the service may be down during SLA-specified availability, rounded to the nearest minute. |
| Allowable Down Time Factor |
| ADTF |
| An allowable percentage of down time, per month. |
| Alternate Multiplex Interrupt Specification |
| AMIS |
| AMIS provides ways to share software interrupts in a controlled manner. It is modeled after IBM’s Interrupt Sharing Protocol, originally invented for sharing hardware interrupts of an x86 processor. It processes data fields contained in non-normalized variable character columns as continuous stream, migrated from a mainframe VSAM file. AMIS data columns have a size limit caused by the applications. Fields in AMIS data vary, record by record, with some fields used for multiple purposes due to special and legacy rules hidden in the applications. |
| Amazon Web Services |
| AWS |
| Amazon subsidiary providing on-demand cloud computing platforms and APIs on a pay-as-you-go basis to provide technical infrastructure and distributed computing building blocks and tools. |
| American Association of Motor Vehicle Administrators |
| AAMVA |
| A non-governmental, voluntary, tax-exempt, nonprofit educational association. AAMVA is a private corporation which strives to develop model programs in motor vehicle administration, police traffic services, and highway safety. |
| American Disabilities Act of 1990 |
| ADA |
| A civil rights law (42 U.S.C. § 12101) that prohibits discrimination based on disability. It affords similar protections against discrimination to Americans with disabilities as the Civil Rights Act of 1964. |
| Analysis, Design, Development, Implementation, Evaluation Model |
| ADDIE |
| The ADDIE Model is a widely used instructional design framework that provides a systematic process for developing effective training and learning programs. ADDIE is an acronym for its five phases: |
1. Analysis – Identifying learning needs, audience, goals, and constraints.
2. Design – Creating learning objectives, assessment strategies, content outlines, and instructional methods.
3. Development – Producing and assembling instructional materials and learning activities.
4. Implementation – Delivering or deploying the training program to learners.
5. Evaluation – Measuring effectiveness through formative and summative assessment and using feedback to improve the program.
| Application Lifecycle Management Octane |
| ALM Octane / ALM |
| A web-based application lifecycle management platform designed for managing the software development lifecycle. DMV’s repository for requirements, which also serves as a problem-tracking system for integration and production issues, during configuration management and system development. |
| Application Programming Interface |
| API |
| A category for interfaces between application components in an IT system. |
Assembler
A low-level programming language in which there is a strong correspondence between the instructions in the language and the architecture's machine code instructions.
Authorized User
An external and/or internal user with one or more system designated role(s) that allows the users access to specified data and actions/functions within the system.
| Auto Club |
| AC |
| A category of DMV business partner authorized to perform certain types of DMV service transactions. |
| Automated Billing Information System |
| ABIS |
| A system in place at California DMV to process billing transactions. |
| Automated Clearing House |
| ACH |
| A computer-based electronic network for processing transactions between participating financial institutions. |
| Automated Knowledge Testing Expansion System |
| AKTE |
| A Web-based knowledge testing system used to create unique knowledge tests, administer knowledge tests on touch screen terminals and update results to the database. |
| Automated Name Index |
| ANI |
| A system that identifies all names currently registered in the system a specific individual at a specific address, used by DMV for driver’s license or identification card registration lookup. |
Availability
The percent of time that the application is available for normal business operations during scheduled hours of operation (excluding planned downtime).
| Azure Active Directory |
| Azure AD |
| A Microsoft system designed to support cloud infrastructure by using REST APIs to pass data from one system to cloud applications and systems that support REST. |
| Back-End Application System Framework |
| BEAS |
| An internally built framework used to process DMV’s online transactions written in Common Business Orientation Language (COBOL) with a back-end written in the Assembler programming language. |
Backlog
An Agile term, also known as Product Backlog.
Backlog Items
An Agile term, an item in a Product Backlog.
Backlog Refinement
An Agile term, Backlog refinement (formerly called grooming) is the ongoing process of reviewing Product Backlog items and checking that their prioritization is current.
Balancing
A Control Cashiering term referring to the closing out of a workday, at the individual office technician level and subsequently for the office.
| Best and Final Offer |
| BAFO |
| An offer made by the bidder in a multi-phased solicitation at the conclusion of negotiations, per PC 6611. The intent of the BAFO is to clarify and document understandings reached during negotiations. |
Bidder
| 1. | A supplier who submits, or has identified their intention to submit, a bid to the State in response to a solicitation. |
| 2. | An individual, sole proprietorship, firm, partnership, corporation, or any other business venture that responds to a solicitation. | |
Bidder-Provided Software
Software specified in the Cost Workbook, Worksheet DL Cost C-2 See also Third-Party Software.
Bidirectional data
Information flowing in two directions, both in and out.
Blackboard
DMV’s learning management system.
| Board of Equalization |
| BOE |
| An agency charged with property assessment and related tax administration and fee collection in California. |
| Business Analysis Book of Knowledge |
| BABOK |
| A standard for the practice of business analysis. |
| Business Intelligence |
| BI |
| A term comprising the strategies and technologies used by enterprises for the data analysis of business information. BI technologies provide historical, current, and predictive views of business operations. Common functions of business intelligence technologies include reporting, online analytical processing, analytics, dashboard development, data mining, process mining, complex event processing, business performance management, benchmarking, text mining, predictive analytics, and prescriptive analytics. |
| Business Partner |
| BP |
| A DMV-authorized third-party business organization, serving to perform approved DMV service transactions. |
| Business Partner Automation |
| BPA |
| An interfacing system serving authorized users in the DMV Business Partner program. |
Business Partner Report
Daily, weekly, monthly, and ad-hoc reports that identify the office, transaction types, and number of transactions processed related to Business Partners of DMV.
| Business Process Reengineering |
| BPR |
| A business management strategy focusing on the analysis and design of workflows and business processes within an organization. |
Business Requirement
Higher-level statement of the goals, objectives, or needs of the Agency/state entity. Business requirements describe the reasons why a project has been initiated, the objective that the project will achieve, and the metrics that will be used to measure its success. Business requirements describe the needs of the Agency/state entity, not the groups or stakeholders within it.
| Business-to-Business |
| B2B |
| Trade between the business sector as a supplier and another business entity as a customer. |
| Business-to-Client |
| B2C |
| Trade between the business sector as a supplier and a client for its products or services, as a customer. |
| Business-to-Government |
| B2G |
| Trade between the business sector as a supplier and a government body as a customer. |
Cal Photo Portal
A method of accessing the DMV repository of California driver license photos, used by law enforcement personnel who have been granted access privileges.
| California Department of Corrections and Rehabilitation |
| CDCR |
| A penal law enforcement agency in California responsible for the operation of prison and parole systems. |
| California Department of General Services |
| DGS |
| A department of the California state government, DGS serves as business manager for the state of California. DGS provides guidance on procurement language and maintains standard provisions for contracts according to type. |
| California Department of Human Resources |
| Cal HR |
| A department of the California state government, CalHR is responsible for human resource management of state employees. |
| California Department of Motor Vehicles |
| DMV |
| A department of the California state government that serves the public by licensing drivers, registering vehicles, securing identities, and regulating the motor vehicle industry. |
| California Department of Technology |
| CDT |
| A department of the California state government that acts as the guardian of public data, a leader in IT services and solutions, and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, inter-agency coordination, IT project oversight, information security, technology service delivery, and advocacy. CDT’s Statewide Technology Procurement (STP) has approval authority under Public Contract Code (PCC) Section 12100 to supervise the acquisition of information technology goods and services related to information technology projects. |
| California Department of Veteran Affairs |
| CDVA or CalVet |
| A department of the California state government that administers special programs, benefits, and services for veterans and their families. |
| California Highway Patrol |
| CHP |
| A state law enforcement agency with patrol jurisdiction over all California highways and is also known as the state police. |
| California Law Enforcement Telecommunications System |
| CLETS |
| A law enforcement communications network available to all public agencies of law enforcement within the state, providing all law enforcement and criminal justice user agencies with the capability of obtaining information directly from federal and state computerized information files. |
| California Motor Vehicle Data Communication System |
| CAMVDCS |
| The central Customer Information Control System (CICS) in the California Motor Vehicle environment (CAMV) based on mainframe processors. CAMVDCS acts as a message router or middle tier between internal and external users, applications, and databases. CAMVDCS is the integration bus-like service for both DMVA and EASE DL applications to communicate with back-end applications. CAMVDCS routes transaction code (t-code) requests (online or batch transactions) to the corresponding programs (TLTs) to inquire, insert, update, or delete data. |
| California Motor Vehicle environment |
| CAMV |
| The technical environment in which DMV information systems reside. |
California Motor Voter Program
A program that automatically registers eligible applicants to vote. Applicants completing driver license or identification (ID) card or change of address transactions are registered to vote unless they choose to opt out.
| California Project Management Framework |
| CA-PMF |
| A project management framework developed by the California Department of Technology for project activities. |
| Carrier Information Reporting and Evaluation System |
| CIRES |
| CHP’s system of record for transportation carriers and their terminal inspections. |
| Case Management System |
| CMS |
| A DMV system used to store, track, and manage customer data in a centralized location. |
| Centralized Customer Flow Management & Appointment System |
| CCFMAS |
| The California DMV’s system from QMatic that processes customer flow in Field Offices, appointment calendaring, and workflow prioritization. |
| Certified Business Analysis Professional |
| CBAP |
| A certification for business analysts. |
| Certified Business Analysis Professional |
| CBAP |
| A certification for business analysts. |
| Certified Scrum Master (Agile) |
| CSM |
| A certification for Scrum Masters. |
| Certified Software Tester |
| CSTE |
| A certification validating an individual’s understanding of software testing principles and practices. |
| Change Control Board |
| CCB |
| DMV’s government board for reviewing, approving, and managing changes to its systems. |
| Change Request Process |
| CR |
| A process to receive, document, address, and control changes to software or application components. |
| Change State of Record |
| CSOR |
| A process step in which an applicant is applying for a license in another state and the “new state” will maintain the record. |
Chatbot
A software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent
| Chief Information Security Officer |
| CISO |
| A DMV management position and organizational unit. |
| Coding Accuracy Support System |
| CASS |
| A voluntary software certification program provided by the USPS that allows software developers, mailers, and service bureaus to evaluate the quality of their address-matching software. |
| Commercial Driver License Information System |
| CDLIS |
| A nationwide computer system that enables state driver licensing agencies (SDLAs) to ensure that each commercial driver has only one driver license and one complete driver record. |
| Commercial Off-the-Shelf |
| COTS |
| A computer hardware or software product that is ready- made for specific uses and available for sale to the public. COTS products are designed to be installed without requiring custom development. For example, Microsoft Office is a COTS product that is a packaged software solution for businesses and individuals. The set of rules for COTS is defined by the Federal Acquisition Regulation. |
| Commercial Skills Test Information Management System |
| CSTIMS |
| An Internet-based tool that provides jurisdictions and third-party examiners a consistent way to track the scheduling and entry of test results for commercial driving skills tests. |
| Commercially Useful Function |
| CUF |
| A requirement for bidders on California state contracts from the California DGS that subcontractors provide a specific and commercially useful function on a contract. Commercially Useful Function (CUF) is defined in the Military and Veterans Code 999(b)(5)(B) for Disabled Veteran Business Enterprises (DVBEs) and in Government Code 14837(d)(4)(A) for small/ microbusiness. CUF applies to suppliers, whether prime bidders or subcontractors, who have California certifications for one or more of the socio-economic programs (e.g., small business, DVBE) and requires that they perform a distinct element of the contract work to qualify to receive any available bid preference or incentive. CUF compliance provides reasonable assurance that no SB or DVBE is used as a pass-through on the contract. CUF compliance ensures that the incentives or preferences provided as part of the bid evaluation process are given for services and/or goods that are part of the contract. |
| Common Business-Oriented Language |
| COBOL |
| A compiled English-like computer programming language designed for business use. It is imperative, procedural and, since 2002, object-oriented, primarily used in business, finance, and administrative systems for companies and governments. COBOL is still widely used in applications deployed on mainframe computers, such as large-scale batch and transaction processing jobs. |
| Completely Automated Public Turing test to tell Computers and Humans Apart |
| CAPTCHA |
| A system feature intended to distinguish human from machine input, typically as a way of thwarting spam and automated extraction of data from websites |
| Configuration Management Database |
| CMDB |
| A configuration management database provides information about digital services and the infrastructure that supports them, enabling operational processes, and helping predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users |
| Configuration Management System |
| CMS |
| A configuration management system establishes and maintains the consistency of a system’s functional, performance and physical attributes with its requirements, design and operational information and allows technical insight into all levels of the system design throughout the system’s life cycle. |
| Content Management System |
| CMS |
| A DMV software/application that enables users to create, edit, collaborate on, publish, and store digital content. A database that manages all content, and can be used when developing a website |
| Continuous Delivery/ Continuous Integration |
| CD/CI |
| A software development practice that bridges gaps between development and operation activities by enforcing automation in building, testing, and deployment of applications, and by performing continuous development, continuous testing, continuous integration, continuous deployment, and continuous monitoring of software applications throughout the development life cycle. |
Contract
See Agreement.
| Control Cashiering Application (DMV) |
| CC |
| An internal application created by California DMV involving a controlled process by which an authorized user audits, balances and reconciles all collected funds and daily transactions. |
| Customer Communication Management |
| CCM |
| Software that enables companies to manage customer communications across a wide range of media. |
| Customer Information Control System |
| CICS |
| A family of mixed language application servers that provide online transaction management and connectivity for applications on IBM mainframe systems under z/OS. |
| Customer Relationship Management |
| CRM |
| A type of software solution supporting customer relationship management and interactions with customers, typically using data analysis to study large amounts of information. |
| Customer Service Desk |
| CSD |
| The Customer Service Desk provides a first level of support to deliver essential information to department stakeholders, internal and external entities, and California motorists. |
| Customer Services Division |
| CSD |
| The Customer Services Division (CSD) serves as the liaison between the DMV and the public. It consists of the Contact Centers Branch, Help Desk Branch, the Customer Experience Branch, and Staff Services Branch. The Customer Services Division primarily supports the DMV’s Strategic Plan goal to become California’s leading customer-centric public sector organization. The Customer Services Division offers a variety of critical services throughout the State and accommodates the varying needs of customers. It provides services to the most populous state in the country and is often the government agency Californians interact with the most. |
| Daily Application File Maintenance |
| DAF Maintenance |
| This is a TTC selection from the EASE Select DL Transaction screen. Allows user to browse DAF records, Update pending DAF records, Update CNA records and Purge DAF records. |
Data
The term “data” or “Data” refers to and includes all data that the current workstreams access, update, and manage, which resides in a heterogeneous technology landscape/ecosystem and is subject to migration.
Data cleansing
The process of detecting and correcting (or removing) corrupt or inaccurate records from a record set, table, or database and refers to identifying incomplete, incorrect, inaccurate, or irrelevant parts of the data and then replacing, modifying, or deleting the dirty or coarse data. After cleansing, a data set should be consistent with other similar data sets in the system. The inconsistencies detected or removed may have been originally caused by user entry errors, by corruption in transmission or storage, or by different data dictionary definitions of similar entities in different stores. Data cleaning differs from data validation in that validation almost invariably means data is rejected from the system at entry and is performed at the time of entry, rather than on batches of data.
Data conversion
The conversion of computer data from one format to another. Each computer operating system and program handle data in a different manner. Whenever any one of these variables is changed, data must be converted in some way before it can be used by a different computer, operating system, or program. Even different versions of these elements usually involve different data structures.
Data lake
An unstructured data repository that, when accessed with specific tools, can yield detailed information and data relationships not otherwise visible in rigid data structures.
Data migration
The process of selecting, preparing, extracting, and transforming data and permanently transferring it from one computer storage system to another. Additionally, the validation of migrated data for completeness and the decommissioning of legacy data storage are considered part of the entire data migration process. Data migration is a key consideration for any system implementation, upgrade, or consolidation, typically performed in such a way as to be as automated as possible.
Deficiency / deficient system
A deficiency (or “defect”) refers to a failure or inadequacy in an information technology system where the system fails to perform in accordance with specifications or requirements. A deficiency or deficient system can arise from various factors, including hardware failures, software defects, or human errors. Deficiencies may also indicate a significant risk to the organization, affecting the reliability of information and the overall effectiveness of the IT infrastructure.
| Database2 |
| DB2 |
| A relational database product created by IBM in the 1970s. |
Deliverable
A product or service produced as a result of a project, intended to be delivered to a customer.
| Deliverable Acceptance Document |
| DAD |
| A form used by DMV to confirm, through signatures of the Contractor and the DMV Contract Manager, the achieved expectations of a portion of work performed in a contract. |
| Deliverable Expectation Document |
| DED |
| A form used by DMV to set out, through signatures of the Contractor and the DMV Contract Manager and the DMV Contract Administrator, the expectations of a portion of work performed on a contract. |
| Department of Child Support Services |
| DCSS |
| A department of California state government responsible for overseeing 47 local child support agencies. |
| Department of Defense |
| DOD |
| The United States Department of Defense coordinates and supervises agencies and functions of the U.S. government directly related to national security and the United States Armed Forces. |
| Department of Fair Employment and Housing |
| DFEH |
| A department of the California state government charged with enforcing California’s civil rights laws and to protect the people of California from unlawful discrimination in employment, housing, businesses, and state-funded programs. |
| Department of Health and Human Services |
| CalHHS |
| A department of California state government responsible for providing equitable access to quality health care. |
| Department of Homeland Security |
| DHS |
| The United States Department of Homeland Security responsible for protecting the country’s borders and managing the flow of people and products into and out of the U.S. |
| Department of Justice |
| DOJ |
| A department of California state government serving as the investigative law enforcement agency and legal department under the leadership of the Attorney General. |
| Department of Motor Vehicles Automation System |
| DMVA |
| A system in place at California DMV to process OL, VR, CC, and miscellaneous transactions. |
| Department of Social Services |
| CDSS |
| A department of California state government with a mission to serve, protect, and support those experiencing need. |
Department Review
A review by DMV of an administrative hearing decision. A person who has received an adverse decision at an administrative hearing has the right to submit a written request for a department review.
| Desirable Qualification |
| DQ |
| A qualification in a solicitation that is not required to be met by the Bidder. |
| Desirable Scored |
| DS |
| An optional requirement that may have minimum levels to be considered fully met. |
DevSecOps
A set of practices that combines software development (Dev), Security (Sec) and IT operations (Ops). It aims to shorten the systems development life cycle and provide continuous delivery with high software quality. DevSecOps is complementary with Agile software development; several DevSecOps aspects came from the Agile methodology
| Digital Driver License, Identification, or Salesperson Card |
| DLIDSP |
| The image/dataset available on a mobile device that represents the driver license, identification, or salesperson card. Also known as Mobile DL (mDL), Mobile DLIDSP. |
| Digital eXperience Platform Modernization |
| DXP |
| The project name for phased development of core DMV system functionality and modernization. The first solicitation is for Occupational Licensing. Future solicitations will be issued for Drivers Licensing and Vehicle Registration system functionality. The project is the modernization of the Department’s legacy applications and systems. The modernization of DMV technology is critical to reduce reliance on obsolete, unsupported, and failing technology. This will transform and streamline DMV services delivery to Californians as well as providing DMV the ability to address current and evolving business objectives. |
| Digital Services Division |
| DSD |
| DMV division responsible for digital channel and e-commerce services. |
| Disabled person |
| DP |
| A DMV designated type of plate or placard for vehicles registered to or used by disabled persons. |
| Disadvantaged Veteran’s Business Enterprise |
| DVBE |
| A disadvantaged veteran’s business enterprise, as defined by the State of California Department of General Services. |
Discretionary actions
Discretionary probations, suspensions and revocations are taken by the Department in accordance with the Vehicle Code. They differ from Mandatory Actions in the sense that the Department is granted some latitude in deciding whether the actions will be taken.
| Distributed Denial of Service |
| DdoS |
| A malicious attempt to disrupt the normal traffic of a targeted server, service, or network by overwhelming the target or its surrounding infrastructure with a flood of Internet traffic. |
| DMVNet |
| DMVNet |
| An application that manages DMV IP addresses and ensures unwanted elements do not get through. |
| Document Authentication Device |
| DAD |
| A software tool to assist DMV in enhancing the security of the DL/ID (driver license and identification) card application process by analyzing and authenticating identity documents. |
Driver’s Record Request
A request by an individual to obtain a copy of a driver record that will include all reportable information: convictions for three, seven, or ten years, departmental actions, and accidents on a person's driver record as required by California Vehicle Code 1808.
| Drivers Licensing |
| DL |
| A business program of the California DMV. |
Drivers’ Safety Referrals
Reported physical or mental issues for drivers that may affect their ability to drive safely. Referrals may come from medical personnel, law enforcement, family/friends of a driver, etc.
| Driving Under the Influence |
| DUI |
| The act or crime of operating a motor vehicle while one’s blood alcohol content is above the legal limit set by statute. |
| Electronic Driver License Test |
| EDLT |
| The online written driver test for eligible applicants. |
| Electronic Immigration Status Verification |
| SAVE |
| An online service administered by U.S. Citizenship and Immigration Services that allows federal, state, and local benefit-granting agencies to verify a benefit applicant’s immigration status or naturalized/derived citizenship. |
| Electronic Vendor Application of Qualifications |
| eVAQ |
| An electronic method used by the State for uploading certain attachments. Attachments noted with the label “eVAQ” may be submitted using the eVAQ tool. |
| Employer Pull Notice Database |
| EPN |
| A system in place at the California DMV used to respond to external requests for DL and VR information, including notices of reportable actions and the date that notices are released to employers. |
| Employer Testing Program |
| ETP |
| A program that allows commercial employers to administer the drive test to employees pursuing their commercial driver’s licenses instead of requiring them to go to DMV. |
Endorsement
Commercial driver’s license (CDL) Classes A, B, or C require an endorsement to operate a special type of vehicle or to transport passengers or special types of cargo. The endorsement code appears on the front of the DL.
Each endorsement requires testing and requires higher medical standards and driver record standards than does a class C non-commercial DL.
Enhancements
Solution components required to meet legislative mandates or departmental initiatives. Enhancements provide increased functionality, including addressing of opportunities that have been identified that will improve the outcome of the solution components and address Backlog items.
| Enterprise Applications Services Environment |
| EASE DL |
| A DMV system supporting driver licensing, identification card, and salespersons transaction processing. |
DMV’s Information Services Division (ISD) developed the EASE DL system in 2010 using the Java programming language.
| Enterprise Content Management System |
| ECM |
| A system that manages the lifecycle of an organization’s content, such as documents, spreadsheets, contracts, and scanned images. |
| Enterprise Risk Performance Office |
| ERPO |
| DMV unit responsible for maintaining DMV’s Business Continuity Plans. |
| Enterprise Rules Engine |
| ERE |
| A software system that executes business rules in a runtime production environment. |
| Enterprise Service Desk |
| ESD |
| A help desk at DMV that provides a first point of contact for users to receive information and help on DMV systems. |
| Entity-Relationship Diagram |
| ERD |
| Also known as a data model, an ERD is a graphical representation of the structure of information elements required for a business program or IT system. It may be at a conceptual level, or at a more “logical” level with database-specific elements such as audit tracking fields. |
Epics
Large bodies of work that can be broken down into one or more Features. Epics represent business processes.
Error-free processing
“Error-free” processing shall mean that all installed product interfaces, systems and interfaces to DMV systems are operating in a manner meeting all of the technical and functional requirements of Attachment A, Functional and Non-Functional Requirements, with no work-around or manual intervention required, and free of errors deemed by DMV to be of Severity Levels 1, 2, or 3 (as defined in DMV’s Technical Support Escalation Process).
| Event-driven Executive operating system |
| EDX |
| An operating system created by IBM for its Series/1 computers. |
| Event-Driven Language |
| EDL |
| A computer language for the IBM Series/1 Event Driven Executive operating system. |
Evidence stamp
A label (usually “Evidence”) placed on a document that could be used as an exhibit in a court case.
| Extract-Transform-Load |
| ETL |
| A data integration process that combines, cleans, and organizes data from multiple sources into a single, consistent data set for storage in a data warehouse, data lake, or other target system. |
| Failure to Appear |
| FTA |
| A notification sent by a court to DMV if a driver fails to appear within 20 days of the assigned court date for a traffic violation. An FTA may trigger actions from DMV to suspend or revoke the driver license. |
| Failure to Comply |
| FTC |
| Failure to comply with a court order, such as failure to complete a required drug test, or failure to complete or adhere to a provision of probation. |
| Failure to Pay |
| FTP |
| Failure to pay fines owing for a traffic violation. |
Feature Production
The event of a feature being released into production, occurring prior to a one hundred twenty-day (120-day) Warranty period for verifying error-free status.
Features
High-level functions or solution themes derived from an identified scope that delivers business value and fulfills a stakeholder need. Features break down into user stories.
| Federal Information Processing Standard 199 |
| FIPS 199 |
| FIPS Publication 199, (Standards for Security Categorization of Federal Information and Information Systems) is a federal government standard that establishes security categories of information systems used by the federal government, one component of risk assessment. |
Federal Medical Waiver
A 3-month exemption from FMCSA safety regulations related to medical condition(s)that is granted by the FMCSA to the holder of a commercial driver license for a unique, non-emergency event. The waiver grants temporary regulatory relief to a person subject to the regulations, or a person who intends to engage in an activity that would be subject to the regulations, who is otherwise qualified to drive.
| Federal Motor Carrier Safety Administration |
| FMCSA |
| A department within the federal Department of Transportation charged with preventing commercial motor vehicle-related fatalities and injuries. Activities include enforcement of safety regulations; targeting high-risk carriers and commercial motor vehicle drivers; improving safety information systems and commercial motor vehicle technologies; strengthening commercial motor vehicle equipment and operating standards; and increasing safety awareness. |
| Federal Non-Compliant |
| FNC |
| A federal non-compliant ID is an ID that does not meet the security standards set by the REAL ID Act. |
| Federal Risk and Authorization Management Program |
| FedRAMP |
| A government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. |
Federated Content Management
The ability to provide end users with a single location to access all the business information in an organization across existing repositories and business systems.
| Federated Identity and Access Management |
| IdAM |
| An arrangement between multiple enterprises or domains that enables their users to use the same identification data (digital identity) to access all their networks. |
FeeComp
A Java based application used to calculate fees. As part of the entire FeeComp application there is also code in XML, JCL, and Java Blaze.
| Field Office Document Imaging |
| FODI |
| An imaging solution in DMV field offices and headquarters units that scans documents, provides a web-based application for the collection and transmission of images, and provides for the storage of Department of Homeland Security (DHS)-issued legal presence document images and transaction audit data. |
| Field Office(s) |
| FO |
| Service locations across the state of California that are part of the California DMV government organization. |
| Field Operations Division |
| FOD |
| A division of the California DMV. FOD is the department’s first line of public contact. |
| File Transfer Protocol |
| FTP |
| A communications protocol used to download, upload, and transfer files from one location to another on the Internet and between computer systems. |
| Financial Responsibility documents |
| FR |
| Evidence of the ability to be financially responsible in the event of a motor vehicle accident, which consists of one of the following: |
· Motor vehicle liability insurance policy.
· Cash deposit of $35,000 with DMV.
· DMV-issued self-insurance certificate.
· Surety bond for $35,000 from a company licensed to do business in California.
| Foreign Document Verification |
| FDV |
| A separate, stand-alone web services application accessible through EASE that allows the electronic verification of certain documents issued by Mexico. |
| Franchise Tax Board |
| FTB |
| A California agency responsible for administering personal and corporate income tax, franchise tax, and other tax-related programs. |
| Frequently Asked Questions |
| FAQs |
| A list of common questions and their answers about a given subject. |
| Functional Requirements |
| FR |
| Functional requirements represent the business objectives, needs and outcomes of all stakeholders. They should be organized and presented in context of and with a baseline business process/workflow that they describe. They provide a description of what an enabling solution should provide and specifies essential details of a solution for stakeholders to express and manage expectations. They describe actions and operations that the solution must be able to perform. They can describe services, reactions, and behaviors of the solution. They also describe information the solution will manage. The requirements should be expressed in business terms and should not include any technical references. The requirement should identify “what” is required to meet the business objective, not “how” the requirement will be implemented. |
| General Services Procurement Division |
| GSPD |
| GSPD is a heading for terms and conditions for California state contracts from the California DGS. GSPD 401IT terms and conditions apply to certain California agency contracts with vendors for IT projects. |
Golden record
A core concept within Master Data Management (MDM) and Data Quality Management (DQM). A golden record is a representation of a real-world entity. This representation may be compiled from multiple different representations of that entity in a single or in multiple different databases within the DXP (OL-VR-DL) enterprise system landscape. A golden record is optimized towards meeting data quality dimensions as:
· Being a unique representation of the real-world entity described
· Having a complete description of that entity covering all purposes of use in the enterprise (e.g., OL, VR, DL)
· Holding the most current and accurate data values for the entity described
| Government Code |
| GC |
| California Codes are 29 legal codes enacted by the State Legislature, which together form the general statutory law of California. The official Codes are maintained by the California Office of Legislative Counsel. |
| Headquarters |
| HQ |
| Main offices of California DMV, located in Sacramento. |
| Hearing Carry Over |
| HCO |
| HCO is a method which utilizes both voice and text communications on the same call, allowing a person who is speech impaired to listen to the other party’s conversation and respond by typing via a TTY or other means of text communication for the relay operator to read to the standard (voice) telephone user. |
| Human-Centered Design |
| HCD |
| A methodology that places the user at the core of the design process. |
| Hypertext Transfer Protocol Secure |
| HTTPS |
| An extension of the Hypertext Transfer Protocol (HTTP). It is used for secure communication over a computer network, widely used on the Internet. |
| Identification Card |
| ID |
| A card issued by DMV to provide identity or age but does not allow operation of a motor vehicle. |
| Identity Provider |
| IdP |
| A service that stores and manages digital identities. |
| Ignition Interlock Device |
| IID |
| A device wired to a vehicle’s ignition system that requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol in the sample, the engine will not start. DUI offenders may be required to install an IID to regain driving privilege after a license has been suspended or revoked following a DUI. |
| Image Capture Station |
| ICS |
| A centralized office camera workstation for applicant photo capture processing that utilizes a photo queue. |
Immaterial Deviation
A deviation can be accepted by the State when it is determined to be of such a minor concern that it carries little or no importance, and by accepting it, it doesn’t provide the bidder with any material advantage over other bidders.
Example: A bidder referenced the wrong page in their supporting technical literature. The bidder directed the evaluator to page 4 and the correct page should have been page 5.
Incident and Problem
Shall have the meanings attributed by the ITIL Standard.
| Independent Validation & Verification |
| IV&V |
| Independent procedures that are used together for checking that a product, service, or system meets requirements and specifications and that it fulfills its intended purpose. These are critical components of a quality management system. |
Indicia
Inventory types used by California DMV that include license and registration cards, placards, and stickers.
| Information Access Control Database |
| IAC |
| A DMV standalone DB2 database implemented in late 1989 that houses approximately 125,000 DMV commercial and government requester codes and accounts. EPN and APU accounts are created in the IAC database. All changes and updates are performed in IAC along with closures of the EPN and APU accounts. |
| Information Security Office |
| ISO |
| An office of the California DMV responsible for managing security threats, vulnerabilities, events, and incidents; reduce their impact and increase DMV’s overall security posture. |
| Information Services Systems Division |
| ISD |
| A division of the California DMV responsible for information systems and related services. ISD provides computing and programming services to the Department. |
| Information Technology |
| IT |
| The use of computers to store, retrieve, transmit, and manipulate data or information, typically used in the context of business operations. Network, hardware, software, the Internet, or the people that work with these technologies. Information technology (IT) means all computerized and auxiliary automated information handling, including systems design and analysis, conversion of data, computer programming, information storage and retrieval, voice, video, data communications, microwave, light ware, routers, network equipment, requisite systems controls, and simulation. |
| Information Technology Infrastructure Library |
| ITIL |
| A set of detailed practices for IT activities such as IT service management and IT asset management that focus on aligning IT services with the needs of the business. |
| Information Technology Service Management |
| ITSM |
| The process of managing the end-to-end delivery of information technology services to customers. DMV uses ServiceNow as its ITSM. |
| Infrastructure as a Service |
| IaaS |
| A cloud computing model that provides on-demand servers, storage, and networking without physical hardware. |
| Inputs, Process, Outputs, and Customers |
| IPOC |
| Used in process mapping and improvement to summarize the key elements involved in a process. |
| Institute of Electrical and Electronics Engineers |
| IEEE |
| A professional association for electronic engineering and electrical engineering and associated disciplines. |
| Integration Testing |
| IT |
| A software testing stage that tests modules separately and in combination to determine whether they work correctly together. |
| Interactive voice response |
| IVR |
| Technology that allows humans to interact with a computer-operated phone system using voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. |
Interim license
A paper driver license issued to a driver while the production and mailing of the driver license card is in process.
| Internal Revenue Service |
| IRS |
| The federal agency responsible for collecting taxes and administering the Internal Revenue Code. |
| International Electrotechnical Commission |
| IEC |
| An international standards body dealing with electrical, electronic, and related technologies. |
| International Software Testing Qualifications Board |
| ISTQB |
| The United States agency responsible for administering federal tax laws and collecting federal individual and corporate taxes. |
| International Standards Organization |
| ISO |
| An independent, non-governmental organization, which serves as an international standard-setting body composed of representatives from various national standards organizations. |
| Internet Protocol Security |
| IPSec |
| A protocol that adds security features to the standard IP protocol to provide confidentiality and integrity services. |
| Inventory Management |
| IV |
| Process of ordering, storing, using, selling, and balancing products |
| Investigations Division |
| INV |
This is the start of the file's text. The full file is on GovTribe.