Attachment_11_Experience_and_Capacity_Response.pdf

SAGE Counseling, Inc. Solicitation Number: BPM007036 Attachment 11 - Experience and Capacity Response

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ADCRR Community Accountability Program Services

Offeror shall provide a response either after each section or in a separate document entitled:

“Attachment - Experience and Capacity Response” that demonstrates their understanding of the Scope of Work requirements and describes the company’s overall experience and capacity in providing the Services stated in this Solicitation.

1.0 Company Profile. The Offeror must include a narrative description of its organization.

The narrative must include the following:

Offeror Response:

1.1 Brief overview of business operations;

SAGE Counseling, has read and agrees to comply with all terms, conditions, and requirements in the Scope of Work, Special Terms and Conditions, Addenda A and B to the Special Terms and Conditions, Uniform Terms and Conditions, Exhibits A and B, and other relevant documents from this solicitation, including #29 in Special Terms and Conditions regarding the Department becom-ing a “Smoke-free Facility” as of September 1, 2025.

SAGE was founded in 1998, and our key focus has always been to provide treatment for people involved with the criminal justice and child welfare systems. We have consistently grown over the past 27 years and currently have over two hundred and thirty employees, 14 Outpatient Treatment Centers that are licensed by the Arizona Department of Health Services (9 of which are in Mari-copa County), and facilitate over 320 outpatient counseling groups per week. We are contracted with the Arizona Healthcare Cost Containment system (AHCCCS) and all of Arizona’s AHCCCS Managed Care Organizations/Health Plans, which allow most of our clients to obtain services without any out-of-pocket expenses. SAGE Counseling Inc. is a Sub-Chapter S corporation.

We have included 2 maps below: one of our 9 Maricopa County clinics and the other of our 14 clinics throughout Arizona.

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Arizona Offices:

Throughout our history, we have focused on serving both misdemeanor and felony-level clients, most of whom are referred through Community Supervision organization, courts, or prosecutor’s offices. Most of our clients are sent to SAGE through formal contracts for services that we were awarded through a procurement process. Since our beginning, our programs have included sub-stance abuse, DUI services, and domestic violence offender treatment. Our services expanded to include Anger Management, Cognitive Restructuring, Parenting, reentry from incarceration, in home services for families involved with the Department of Child Safety, job skill training, and shoplifting. We provide treatment and education in a variety of settings, including outpatient clin-ics, prisons, jails, client homes, and telehealth services. The majority of groups are held in the evening and on weekends, but we also have morning and mid-day groups available.

We are proud of the fact that since the agency was founded 27 years ago, when a contract under which we had been providing services has exhausted all its renewals, and was re-issued through the formal solicitation process, we were re-awarded the contract each time we submitted a new proposal, except for once. We have received 42 contract re-awards from 43 RFP proposals in

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ADCRR Community Accountability Program Services this situation. We believe this track record demonstrates the quality of our programs and that our partners and clients have been highly satisfied with the services we provide.

SAGE has served tens of thousands of criminal offenders from Arizona Department of Corrections Rehabilitation and Re-Entry (ADCRR), the Maricopa County Adult Probation Department (MCAPD), the Maricopa County Attorney’s Office, the Maricopa County Sheriff’s Office, the Mar-icopa County Pre-Trial Services Department, the Maricopa County Superior Court, multiple mu-nicipal courts and prosecutor’s offices, county justice courts, the Department of Child Safety, and other governmental agencies.

We are licensed by the Arizona Department of Health Services (ADHS), Bureau of Medical Facil-ities Licensing (BMFL) and are approved to provide a wide range of behavioral health services.

The agency and provider requirements applicable to SAGE Counseling are described in Arizona Administrative Code (AAC), Title 9: Health Services R9-10, Article 1, General, and Article 19.

These rules and regulations are audited and enforced by ADHS through an initial application and approval process, followed by ongoing auditing activities that require SAGE to demonstrate com-pliance with the applicable regulations. In addition to the counseling and assessment services allowed by an Outpatient Treatment Center, SAGE is approved by ADHS to provide DUI screen-ing, DUI education, DUI treatment, and misdemeanor domestic violence offender treatment ser-vices.

Structure

At SAGE, we make every effort to support and retain our dedicated and highly qualified staff members. We currently employee 68 clinicians throughout Arizona, 23 of whom are licensed by the Arizona Board of Behavioral Health Examiners. SAGE also has 16 program management and clinical supervisory staff.

One of the many unique components of SAGE is our administrative structure. SAGE employs 35 administrative staff which includes administrative assistants, client service associates, and recep-tionists. They support our clients and staff and directly coordinate with the referral partners.

In our outpatient clinical programs, we initiate services by administering an industry-leading risk-of-recidivism instrument, the Ohio Risk Assessment System (ORAS). It identifies clients’ highest criminogenic needs and enables us to conduct Treatment Matching and place clients into the most appropriate Treatment Track. The duration and dosage of treatment are also assigned based on the assessment. Following Evidenced-Based Practices, most of our Treatment Tracks are gender-specific (including all of the Substance Abuse Tracks), and we keep low-risk to recid-ivate clients separate from moderate or high-risk ones.

Counselors’ General Training

All newly hired clinicians receive training in the following topics and skills:

1. Providing group counseling.

2. Engaging clients in groups.

3. Managing difficult or oppositional clients.

4. The primary criminogenic factors.

5. Working with criminal justice clients.

5. Facilitating counseling groups in a virtual environment, and

6. Adhering to SAGE policies regarding clinical services.

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Clinicians are trained separately in each curriculum we use, and they must complete the whole training regimen prior to facilitating a group on their own. Initially, our staff observe counseling groups facilitated by lead counselors, then co-facilitate a group with their clinical supervisor. They are also directly observed by their supervisor for at least their first two independent groups.

We provide cultural competency and diversity training for all our staff, and we encourage the inclusion of clients’ religious and cultural preferences. Additionally, SAGE’s counselors partici-pate in a broad training program through our enterprise eLearning system, Relias, which is pro-vided by AHCCCS, Arizona’s Medicaid program. Among the required clinical classes for coun-selors are:

• Cultural Competency in Health Care

• Quality of Care Concerns

• HIPAA: Privacy Rule

• HIPAA: Basics

• AHCCCS - Health Plan Fraud

• Supporting Client Rights in Behavioral Health

• Preventing, Identifying, and Responding to Abuse and Neglect

• Ethics and Corporate Compliance

Assessor Training

SAGE’s assessors begin their training by observing/shadowing 5 assessments that are completed by lead assessors. Next, they meet with the Assessment Team Supervisor and begin the formal training process, which includes the following topics:

1. Learning each of SAGE’s programs and contracts’ specific requirements, e.g. Substance Abuse Treatment, Prison Transition/Re-Entry Program DV, Anger Management, Shoplift-ing Diversion Program, etc.

2. Training on all the screening assessment instruments we utilize, including the American Society of Addiction Medicine’s (ASAM) Continuum, TCU Drug Screen 5, TCU Criminal Thinking Scales, Patient Health Questionnaire (PHQ-9), Generalized Anxiety Disorder-7 (GAD-7), Social Determinants of Health (SDOH), Domestic Violence Severity Index-R, etc.

3. Two days of training on the Ohio Risk Assessment System (ORAS) and subsequent test-ing. Certification to administer the tool requires passing the test. 5 more days of training are required to become a Certified Trainer of the ORAS. We periodically conduct ongoing training to enhance assessors’ administration and scoring skills.

4. Conducting collaborative interviews and making effective clinical decisions.

5. Diagnosing effectively and with the Diagnostic and Statistical Manual 5th Edition, Text Re-vision (DSM 5 TR).

6. Developing Individualized Service Plans (ISPs), and

7. Maintaining the Golden Thread across the assessment findings, diagnoses, and ISP.

When new assessors are evaluated as being ready to conduct assessments with clients, they complete 3 to 5 assessments under the direct monitoring of the Assessor Supervisor or Man-ager. When they have demonstrated competence with all the protocols and tools, they begin completing a small number of assessments independently. The number of clients they assess in a day is gradually increased in tandem with their proficiency. Our comprehensive assessments

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ADCRR Community Accountability Program Services are scheduled for 90 or 120 minutes and fully meet all of AHCCCS’ and ADHS/BMFL’s require-ments.

Case Manager Training

Initial training for SAGE Counseling’s case managers is a 2-week training process provided by the supervisor of case management team. The initial week entails general case manager duties, responsibilities, and skill development, including:

• Review of SAGE’s policy and procedures.

• Documenting services in Credible, our electronic health record.

• Client resource location and navigation.

• AHCCCS billing standards.

• Linking clients’ services with their individual service plan (ISP) goals.

• Updating clients’ ISPs as appropriate, and

• Case management services specifically for justice-referred adults.

The second week of training focuses more on the needs and requirements of the case manager’s specific case load, as well as the requirements of the related referral sources, e.g. Domestic Vio-lence and DUI offenders and ADCRR or MCAO. The primary areas of training include:

• The clinical interventions SAGE uses for its clients’ programs, e.g., the ORAS, multiple curricula, curriculum exercises and homework, Relapse Prevention Plans, etc.

• Common ISP goals and objectives for these clients.

• Common resources that are often needed by these clients.

• Coordination of care both internal to SAGE and making referrals with external resources.

• Utilizing the Unite Us platform for care coordination and referrals.

Case managers then begin shadowing lead case managers, and shortly thereafter have clients gradually assigned to their own caseload.

1.2 Full disclosure of any potential conflict of interest between the Offeror and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract;

SAGE does not have any known potential conflicts of interest with any state employees at this time.

1.3 A Statement of whether, in the last five (5) years, the Offeror has filed (or had filed against it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the ap-pointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an explanation providing relevant details and current status;

SAGE has not filed for bankruptcy or has been involved with any insolvency proceedings since the company’s inception in 1998. Additionally, SAGE has not undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors

1.4 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation that may have a material impact on Offeror’s ability to deliver the contracted Services or with a public sector client;

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SAGE does not have any current or pending litigation cases.

1.5 Full disclosure of any public sector contracts terminated for cause or convenience in the past five (5) years;

SAGE has never had any public sector contracts terminated, including within the previous 5 years.

1.6 Offeror shall provide evidence of any Arizona required business license to provide these Ser-vices; AND

Copies of SAGE Counseling’s business licenses are included below:

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SAGE Counseling Business Licenses

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1.7 Offeror shall provide copies of any professional or industry certifications that represent the Services detailed in this Solicitation.

SAGE Counseling, Inc. is contracted with all six (6) AHCCCS Managed Care Organizations (MCO’s), both RBHA AHCCCS Health Plans, and the American Indian Health Program, which is also managed by AHCCCS. These health plans are listed below:

1. Mercy Care ACC & Long Term Care (LTC)

2. Banner University Family Care & Long Term Care (LTC)

3. Molina Complete Care

4. Health Choice Arizona

5. Arizona Complete Health

6. United HealthCare

7. American Indian Health Plan

8. Mercy Care RBHA

9. Arizona Complete Health RBHA

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SAGE has 14 clinics throughout the state that are all licensed by ADHS and credentialed by AHCCCS. We have provided a chart of the licensed clinics that includes their ADHS license numbers, AHCCCS IDs, and their NPI numbers. Below that chart are copies of the actual ADHS licenses.

SAGE Counseling Facility, AHCCCS and ADHS License Information

Location Name

AHCCCS

ID

NPI

License Number

Facility

ID

Address City State Zip

Code

Casa Grande 388698 1144719964 OTC13670 BH4655 111 W. 1st St Casa

Grande AZ 85122

Glendale 028663 1306227830 OTC13661 BH4596 6610 N. 47th Ave, Suites 6, 7, 8 Glendale AZ 85301

Kingman 388724 1629567441 OTC13793 BH4413 1849 Airfield Kingman AZ 86401

Maryvale 362091 1568970135 OTC13660 BH4939 3802 N. 53rd Ave, Suite

Phoenix AZ 85031

Mesa Com-mons 116B

608038 1346882297 OTC13769 BH5925

460 N. Mesa Dr, Suite

116B Mesa AZ 85201

Northeast Phoenix

103578 1114683257 OTC13824 BH4754

3101 E. Shea Blvd, Suites 206, 208 Phoenix AZ 85028

North Phoenix 362075 1891294021 OTC13656 BH9076 15650 N. Black Canyon

Hwy, Suite B-121 Phoenix AZ 85053

Central Pheo-nix

132196 1942989587 OTC13655 BH8662

3336 N. 32nd St, Suite

Phoenix AZ 85018

Prescott Valley 388625 1588153308 OTC13791 BH4540 3001 N. Main St, Suite

1A Prescott Valley

AZ 86314

Scottsdale 091889 1114501921 OTC13697 BH6752 10413 North Scottsdale

Rd Scottsdale AZ 85253

Tempe 1 085608 1568872596 OTC13772 BH4259 4435 S. Rural Rd, Suite

Tempe AZ 85282

Tempe 2 085347 1073147856 OTC13792 BH6105 4427 S. Rural Rd, Suite

Tempe AZ 85282

Tucson 388664 1497244214 OTC13669 BH4260 1132 E. Broadway Blvd Tucson AZ 85719

Yuma 384006 1730677469 OTC13770 MED6076 791 S. 4th Ave, Suite F Yuma AZ 86314

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SAGE Counseling Facility Licenses by the Arizona Department of Health Services (ADHS)

Casa Grande

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Glendale

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Kingman

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Maryvale/Southwest Phoenix

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Mesa

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Northeast Phoenix

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Central Phoenix

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North Phoenix

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Prescott Valley

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Scottsdale

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Tempe 1

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Tempe 2

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Tucson

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Yuma

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1.8 Provider must be in good standing with the Arizona State Government

SAGE is in good standing with the Arizona State Government. We currently hold 3 contracts with the State to provide behavioral health services: two with the Department of Corrections, Rehabil-itation, and Re-Entry, and one with the Department of Public Safety. We also hold several con-tracts with Maricopa County.

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2.0 Company Experience

2.1 What experience do you have serving clients within a corrections environment?

Offeror Response:

SAGE Counseling Inc.

SAGE Counseling, Inc. was developed in 1998 to provide clinical and educational services for criminal justice organizations, the child welfare system, and their referred clients. We are locally owned and managed, and our key focus has always been to provide treatment for people involved with the criminal justice system.

In addition to having a broad range of experience with criminal justice organizations and clients, SAGE has specifically provided services in incarcerated settings since 2002, including in both prisons and jails, with adults and juveniles, and with males and females. We currently have 7 staff completing services within various jails around Arizona as well as 2 staff that currently work with the Maricopa jails population with similar behavioral health programing. A list of relevant contracts has been included below along with the type of treatment that is conducted for each contract.

Following EBP, our treatment approach is primarily Cognitive-Behavioral in orientation, and we consistently employ Motivational Interviewing techniques, the Stages of Change Model, a Strengths-Based Orientation, and Trauma-Informed Care. These are the orientations that have been shown to be most effective with a wide variety of criminal offending populations, and so they are the primary treatment methodology employed at SAGE Counseling. All our programs em-phasize personal responsibility, increased awareness of problematic beliefs and behavior, and key skill development and rehearsal. Our clinical interventions cultivate realistic opportunities for change by addressing dynamic criminogenic needs which reduce recidivism.

SAGE Counseling’s treatment programs are grounded in the evidence-based philosophy that in-tervention with justice-involved clients is most effective when it is:

1. Founded on evidence-based interventions and practices

2. Matched to clients’ specific risk and need level

3. Based on thorough assessment procedures

4. Targeted toward multiple dynamic criminogenic needs

5. Oriented in a primarily cognitive-behavioral approach

6. Couched in Motivational Interviewing and The Stages of Change Model

7. Provided by well-trained and well-supervised counselors

8. Based on highly structured curricula developed for that specific population.

One of the key leaders and researchers in the field of substance abuse treatment, Thomas McLel-lan, Ph.D., has emphasized that effective treatment is based on the scientific principles of the National Institute on Drug Abuse in “Principles of Drug Addiction Treatment: A Research-Based Guide” (McLellan, p. 17), whose central components are:

1. No single treatment is appropriate for all individuals.

2. Effective treatment attends to multiple needs of the individual, not just drug use.

3. Remaining in treatment for an adequate period of time is critical for treatment effectiveness.

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4. Counseling (individual and/or group) and other behavioral therapies are criti-cal components of effective treatment for addiction.

5. Medications are an important element of treatment for many clients.

For over 25 years, our general goals in our treatment program for offenders have included:

▪ Eliminate criminal activity and illegal substance use

▪ Reduce victim-stancing and increase clients’ responsibility for their behavior

▪ Teach clients to change their beliefs and attitudes regarding excessive enti-tlement, blaming others, and thinking errors that support illegal behavior

▪ Improve self-efficacy concerning the ability to make self-directed, positive changes

▪ Increase self-awareness, particularly regarding emotional states and personal triggers

▪ Increase key personal skills, e.g., refusal skills, conflict resolution, anger man-agement, problem-solving, impulse modulation, stress management, and so-cial skills.

SAGE currently facilitates cognitive restructuring, anger management, domestic violence treat-ment, parenting, inmate employment skills building educational services, substance abuse inmate educational services and individual counseling for juveniles adjudicated as adults in the jails through the Maricopa County Sheriff’s Office (MCSO). SAGE has held contracts with the MCSO to provide clinical service in the jails since 2000.

In addition to the Maricopa County Sheriff’s Office (MCSO), we also have contracts to provide cognitive restructuring groups for:

• The Maricopa County Attorney’s Office

• The Arizona Department of Corrections Rehabilitation and Re-Entry, and

• The City of Phoenix Prosecutor’s Division.

Since our inception, SAGE has also served thousands of criminal offenders who were referred by the Maricopa County Adult Probation Department (MCAPD), the Arizona Department of Correc-tions Rehabilitation and Re-Entry, the Maricopa County Superior Court, multiple municipal and justice courts, the Department of Child Safety, and other governmental agencies.

All of SAGE’s programs have a Cognitive-Behavioral Treatment (CBT) platform and are based on the principle that thinking drives behavior. In order to change problematic behavior, we help clients change their thinking. We target functional treatment goals such as recovery from sub-stance abuse, proactively responding to high-risk situations, problem solving, social skill develop-ment, refusal skills, fostering and maintaining healthy relationships, positive alternatives to ag-gression, maintaining employment, and clarifying personal values. Our counseling groups also teach and rehearse key skills for clients to reduce criminal thinking and behavior, including skills for anger management, assertiveness, communication, decision-making, and using positive self-talk.

Our interventions are focused and structured, emphasizing client accountability, specific skill de-velopment, resolving criminogenic needs, pro-social thinking and behavior, and reducing exces-sive entitlement. We are committed to continually improving our programs according to Evi-denced-Based Practices to realize better outcomes with those we serve.

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SAGE’s counselors are highly skilled in positively engaging our clients, and we often receive phone calls and emails from our clients and referral sources who tell us how much they appreciate the dedication and caring of our staff. We have developed a comprehensive infrastructure that enables us to efficiently provide the kind of clinical services and accurate tracking that the criminal justice system requires.

SAGE has been a Medicaid/Arizona Health Care Cost Containment System (AHCCCS) provider since 2018, and we are currently credentialed with all AHCCCS Managed Care Organizations.

Being able to accept AHCCCS health plan coverage for clients’ services has removed the single largest barrier for criminal justice participants completing treatment—the cost. For those who qual-ify, AHCCCS covers nearly all the services that SAGE provides, as they are almost always med-ically necessary.

We provided a list of SAGE Counseling’s general experience providing substance abuse and cognitive restructuring treatment to individuals referred by the criminal justice system.

CONTRACTS/SERVICES WITH ADCRR FOR SUBSTANCE ABUSE TREATMENT WITH INCARCERATED IN-

DIVIDUALS:

1. Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR):

Contracted Substance Abuse Treatment in Multiple State Prisons. (3 Years).

2. Arizona Department of Corrections, Rehabilitation, and Re-Entry (ADCRR):

DUI and Substance Abuse Treatment for Women in the Perryville Prison:

Provided DUI Screening, Education, and Treatment, as well as long-Moderate and Intensive substance abuse treatment for women who were incarcerated in the Perryville prison. (6 Years).

CONTRACTS/SERVICES WITH THE MARICOPA COUNTY SHERRIFF’S OFFICE FOR SUBSTANCE ABUSE

TREATMENT WITH INCARCERATED INDIVIDUALS.

Maricopa County Sheriff’s Office: SAGE began providing services to incarcer-ated inmates/clients in MCSO’s jails in 2002. We have had several different con-tracts with them which are listed below, and with all of them we provided clinical services for MCSO’s well-regarded ALPHA Substance Abuse Treatment Program and General Population (except the counseling for juveniles). We have held con-tracts with MCSO continuously with since 2002, but due to the pandemic, they were suspended temporarily. (20+ Years).

a. Cognitive Restructuring

b. Anger Management and Domestic Violence Treatment

c. Parenting

d. Inmate Employment Skills Building Educational Services

e. Substance Abuse Inmate Educational Services

f. Individual Counseling for Juveniles Adjudicated as Adults.

GENERAL CONTRACTS/SERVICES WITH CRIMINAL JUSTICE ORGANIZATIONS AND COURTS:

The contracts and programs listed below summarize SAGE Counseling’s most relevant experi-ence providing substance abuse treatment to individuals referred by the criminal justice system:

1. Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR):

Transitional Services for Non-Violent Drug Inmates and Offenders. Primarily pro-vide Assessment, Orientation, Counselling (Substance Abuse, Cognitive

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Restructuring, Anger Management, and Parenting Skills), and Case Manage-ment. (Continuously since 2011).

2. Arizona Department of Corrections, Rehabilitation, and Re-Entry Contract:

Transition Program for High-Risk Inmates in Maricopa and Pima Counties. Pro-vided services similar to the Transition Program described immediately above, but for a higher-risk population (1+ Year of Experience).

3. Arizona Department of Corrections, Rehabilitation, and Re-Entry Contract:

Substance Abuse Treatment Services for Coconino, Mohave & Yavapai Counties (Continuously since 2012).

4. Contracts with the Maricopa County Adult Probation Department: Drug Treatment Education Fund (DTEF): From SAGE’s inception in 1998 through 2017, SAGE had the DTEF contract with Maricopa County Adult Probation. From 2004 to 2013 alone, we served over 6,500 DTEF clients for the Maricopa County Adult Probation Department. Under the DTEF contract, we provided the multiple substance abuse treatment modalities listed below, depending on the clinical needs of the client. (18 years of Experience)

• Substance Abuse Assessments

• Substance Abuse Education Classes

• Motivational Enhancement Groups

• Standard Outpatient Treatment

• Intensive Outpatient Treatment

• Lapse/Relapse Prevention Groups

5 Maricopa County Attorney’s Office: We have held contracts with MCAO con-tinuously since 2009, (15 years) and we currently provide services under these contacts:

• Felony Diversion Program (Substance Abuse and Cognitive Restructuring Treatment)

• Justice Court Diversion Program (Substance Abuse and Cognitive Skills Education)

6. Maricopa County Pre-Trial Services: Substance Abuse Treatment Program:

SAGE was the exclusive, county-wide provider of out-patient substance abuse assessment and counseling services for the Pretrial Services Division from about 2002 to 2008. The program began with a comprehensive assessment with an extensive report being submitted to PSD, followed by out-patient counseling groups. Many clients were randomly tested for substance use through UAs, and some were on electronic monitoring. Because SAGE also provided extensive substance abuse services for the Maricopa County Probation Department, many of these clients stayed in treatment at SAGE after being convicted and placed on probation. (6 Years of Experience)

7. Maricopa County Family Drug Court Treatment Provider: SAGE was the first and only treatment provider for this Drug Court until it was disbanded. (6 Years of Experience)

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8. Non-Contracted Services: Substance Abuse Assessment, Education, and Counseling; DUI Screening, Education, and Treatment: In addition to the above-referenced contracted programs, SAGE has provided clinical services in-cluding assessment, education, counseling, and case management to thousands of criminal offenders who were not covered under any formal contract. Since our inception in 1998, we have provided extensive substance abuse treatment for clients referred by the ADCRR, the Maricopa County Attorney’s Office, Maricopa County Adult Probation Department, and several Municipal Courts. (26 Years of Experience)

9. City of Phoenix Prosecutor’s Office: We provide services under the following contracts with the City’s Prosecutor’s Office:

▪ Cognitive Skills Diversion Program, Anger Management Diversion Pro-gram, and Domestic Violence Diversion Program

▪ Shoplifting Diversion Program

▪ Underage Drinking Diversion Program (2009 to 2023)

10. Glendale Municipal Court and Prosecutor’s Office: Provide a wide range of contracted clinical programs for clients who have been convicted of criminal of-fenses or are in a diversion program. These include DV charges, substance abuse treatment, cognitive skills program, anger management, and parenting.

(Contract implemented in June 2023.)

11. Peoria Municipal Court and Prosecutor’s Office: Provide a wide range of contracted clinical programs for clients who have been convicted of criminal of-fenses or are in a diversion program. These include DV charges, substance abuse treatment, cognitive skills program, anger management, and parent-ing. (Contract implemented in October 2022.)

12. Mesa Municipal Court: SAGE is one of the treatment providers for the Court’s Domestic Violence Treatment Court and Veteran’s Court.

Experience of SuperCom, Inc.

Because SAGE will be contracted with SuperCom, Inc. to provide the electronic monitoring for this program, we have also included their experience serving clients within a corrections environ-ment below:

SuperCom is a leading global provider of traditional and digital identity solutions, advanced safety and security products, and solutions to governments as well as private and public institutions around the world. Established in 1988, the company is headquartered in Tel Aviv, Israel, and is publicly traded on NASDAQ under the ticker SPCB. We maintain offices in both Florida and Cal-ifornia, with account executives and customer success managers available throughout the United States.

SuperCom operates through three main divisions: Secure ID, IOT and Cybersecurity. We are known for providing outstanding innovative turnkey solutions, most notably of which is our offering in the field of electronic monitoring, with solutions deployed throughout more than 40 corrections programs across the United States, Canada, and multiple European countries. Our executive team of corrections and technology professionals is unrivaled in its depth of experience and ex-pertise. Our account management team, some of whom come from among the top five electronic

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ADCRR Community Accountability Program Services monitoring companies, possesses extensive knowledge and experience in the community correc-tions/supervision including project management, program implementation, system integration, customer service, technical support, training, and contract compliance. Together, we have more than 40 years of combined experience within the electronic monitoring industry, and we have a demonstrated professionalism, dedication, and commitment to our customers. We partner with our customers to develop enhancements and improved solutions that are implemented within our products and services. Our long-term experience in managing electronic monitoring programs has led to strong relationships, with our team members leading the way in championing change to standards, protocols, and legislation across the industry.

Along with our suite of electronic monitoring products and services, SuperCom’s U.S.-based Mon-itoring Center operates 24 hours a day, 7 days a week, efficiently and effectively to meet our agency partners' needs, utilizing reliable systems to ensure high performance and provide real-time analytic dashboards. Our redundant systems include backup power, data storage, and a communication system that are in place to prevent service interruptions. We can provide offender contact for simple violations such as low battery alerts, and we can provide an agency’s staff with support in zone creation, ordering additional equipment, and enrolling/unenrolling offenders in the system. In all cases, our technicians follow streamlined workflows and clear protocols for common scenarios or escalations, which can be modified to meet your needs.

We believe that our approach to operational excellence, utilizing our comprehensive solution, provides our partners with efficient processes, reduced costs, and improved service delivery.

2.2 What is the range in size of your current client base?

SAGE receives various referrals with a wide array of clients from various referral sources and entities. We have consistently grown over the past 2+ decades and now currently facilitate over 320 outpatient counseling groups per week and average around 7500 active clients at any given moment in time. For the previous 12 months, SAGE has averaged between 1800 and 2000 re-ferrals every month, this includes referrals from multiple sources and has been consistent for multiple years. As for prison and jails groups specifically, we currently facilitate around 15 groups per week for ADCRR in the prisons and 6 per week for MCSO within the jails.

2.3 Provide two (2) detailed examples that exhibit your experience with the Materials or Ser-vices for clients relevant to the Scope of Work? Provide supporting documentation as a sepa-rate attachment and title the document: “Attachment - Company Experience”.

As directed in this section, we have provided a separate attachment titled “Attachment 11 Com-pany Experience.”

2.4 With what relevant trade and/or professional associations are you involved? How does this participation give you an advantage over your competition?

SAGE currently has memberships with the Arizona Council, Arizona Association of Health Plans (AzAHP) and Aurora Training Advantage. A brief description of the membership benefits are in-cluded below.

Arizona Council

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ADCRR Community Accountability Program Services

The Arizona Council of Human Service Providers is a 501(c)(6) membership association. We provide advocacy and support to over 100 behavioral health, child welfare, juvenile justice, and whole person integrated health care organizations across Arizona. These organizations range in size and scope and employ over 30,000 staff throughout more than 900 facilities and serve approximately 1 million community members across the state.

• Our Primary Function is to provide legislative and administrative advocacy for our member agencies

• We Represent behavioral health, child welfare, whole person integrated health care, and juvenile justice organizations

• We Promote maintaining a comprehensive continuum of care to help Arizona’s chil-dren, adults, and families build lives of quality and self-sufficiency

• We Provide a collective voice for members to influence local, state, and federal public policy decisions both legislatively and administratively

• We Establish and Maintain strong relationships with elected officials, their staff, and state department staff (DES, DHS, AOC, etc.)

• We Track and Analyze legislation (state and federal) that impacts the human service delivery system

• We Share information before, during, and after each legislative session, to help mem-bers become more effective advocates for their staff and service recipients

• We Build our legislative and administrative advocacy agendas based on input from members

Arizona Association of Health Plans (AzAHP)

The members of the Arizona Association of Health Plans (AzAHP) are the companies that pro-vide health care services to more than two million Arizonans enrolled in the Arizona Health Care Cost Containment System (AHCCCS).

We are the private half of the public-private partnership model that makes AHCCCS one of the most successful Medicaid managed care programs in the United States. The AHCCCS program works – and protects taxpayer dollars – because of our ability to effectively leverage the private sector to offer AHCCCS members high-quality care from more than 100,000 Arizona healthcare providers.

AzAHP works on issues of collective health plan interest including engaging at the Legislature and with the Executive Branch. We also provide resources and expert advice to policymakers on the value our member health plans bring to the AHCCCS program and Arizona’s health care delivery system.

AzAHP also makes it easier for providers to join a health plan network through the Credentialing Alliance as well as supplies assistance, training and resources to enhance the workforce across all lines of business through our Workforce Development Alliances.

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ADCRR Community Accountability Program Services

Aurora Training Advantage

At Aurora Training Advantage, we are dedicated to empowering organizations through high-quality training solutions tailored to meet the demands of today's business environment. Our ex-pertise spans across multiple disciplines, including Compliance and Regulatory Training, Hu-man Resources, Compensation, and Benefits, making us a trusted partner for businesses aim-ing to enhance their operational efficiency and stay ahead of industry standards.

• Comprehensive Training Solutions: We offer a wide range of live online training ses-sions, on-demand courses, and certification programs designed by industry experts. Our content is constantly updated to reflect the latest industry trends and regulatory changes.

• Experienced Instructors: Our team of instructors is composed of seasoned profession-als with deep expertise in their respective fields. They bring real-world experience and insights to each session, ensuring that our training is both practical and impactful.

• Customer-Centric Approach: We understand that each organization has unique needs, and we are committed to providing personalized support to ensure our clients get the most out of our training programs. From selecting the right courses to implementing training strategies, our team is here to assist every step of the way.

• Proven Track Record: Thousands of professionals have trusted Aurora Training Ad-vantage for their training needs. Our clients range from small businesses to Fortune 500 companies, all benefiting from our high-quality training and exceptional customer ser-vice.

3.0 Financial/Accounting Information

Offeror must confirm financial stability and ability to cover all costs throughout the Contract. Pro-vide the past two years of audited financial statements or explain why they are unavailable and submit recent non-audited financial data. If requesting confidentiality, provide redacted versions.

Disclose any past financial irregularities and their resolution.

Offeror Response:

SAGE Counseling, Inc. is very financially stable and has the ability to cover all costs throughout the contract. We have provided the past two years of financial statements (Balance Sheets) in a separate attachment. SAGE does not undergo annual audits, but instead has annual financial reviews by an independent C.P.A. The aforementioned financial statements were prepared by an independent C.P.A. As stated in Attachment 02 – Confidential Information Designation, we are requesting confidentiality with respect to our financial statements. The financial statements pro-vided are free of any past financial irregularities.