Appendix B21.docx

APPENDIX B21

CATEGORY 5: PROPERTY MANAGEMENT SERVICES

MASTER LEASE HOUSING PROGRAM FOR INTENSIVE SERVICES

Evaluation Criteria and Qualifications

Section 1: Organizational Structure and Experience[footnoteRef:2] Total Points: [2: For all criteria in Section 1, Offeror shall:

Select “Yes” or “No” for each criteria requiring a response; and Indicate evidence of the organization’s experience with each criteria/sub-topics in the submitted packet’s miscellaneous documents.]

Target Population ☐ Adult (ages 18 through 59) ☐ Older Adult (ages 60 and over)

Indicate specialty populations served:

☐ Diagnosed with severe mental illness (SMI) ☐ Co-occurring substance use treatment needs

☐ LGBTQ+

☐ Co-occurring ☐ Special needs and disabilities ☐ Justice-involved populations ☐ Culturally, ethnically, and linguistically diverse populations

Indicate geographic locations (including clinic locations) where services would be provided:

☐ South County ☐ Central County ☐ East County ☐ North County

☐ Securing housing units and subleasing the units to BHSD clients ☐ Setting up a trauma-informed living environment ☐ Management of the day-to-day operations of the housing units ☐ Maintenance of properties in good and safe living condition ☐ Placement of clients in the units and assistance with move ins.

☐ Care coordination with clinical services teams ☐ Transition planning to permanent housing ☐ Training staff in trauma-informed approaches

☐ Housing Intake ☐ Housing First Model ☐ Homeless Management Information System (HMIS) data entry and reporting ☐ Vulnerability Index - Service Prioritization Decision Assistance Tool (VI-SPDAT)

· Their organization’s capacity and process to administer and collect the required outcome evaluation data (e.g., assessment/outcome tools and performance measures currently utilized by staff);

· Process for staff to monitor and evaluate data (e.g., client/family satisfaction surveys, pre-/post-service tests, and culturally responsive services/practices);

· Plan for ongoing evaluation and outcome improvement for the program (e.g., data collection and analysis); and

· How their organization’s data results inform clinical practices and service quality.

☐ Property Management staff:

(Specify property management staff) ☐ Housing Specialists:

(Specify housing specialists) ☐ Other:

(Specify other staff)

1. Personnel Retention Plan which indicates:

· Organizational strategies for ensuring that continuity of staffing and care is provided to the target population(s); and

· How the program will be staffed appropriately and in a timely manner.

2. Staffing plan which addresses the following topics:

· Organizational details (including staffing chart, leadership and management structure, reporting structure, and lists for staff providing supportive housing, clinical services);

· Organizational practices related to staff recruiting, hiring, and promoting multi-lingual staff and/or a culturally or ethnically diverse workforce;

· Organizational training requirements related to diversity, equity, and/or inclusion (e.g., LGBTQ+, cultural and linguistic capacity, racial equity);

· Resumés of existing staff that indicate position titles, linguistic and cultural skills, education, experience, and certifications; and

· Process for providing intensive case management services at project-based sites (e.g., administrative, supervisory, and direct service staff information).

3. Additional required plans, including:

· Emergency/after-hours staffing plans; and

· Provision of quarterly staffing reports to the BHSD using County-provided or other tools.

Section 2: Proposed Program Description[footnoteRef:3] Total Points: [3: Written response for each criteria in Section 2 is required. Please refer to the RFSQ Section IV, “Offeror’s Submission” for additional details.

· Capacity to provide culturally, ethnically, and linguistically appropriate services to the target population(s), including capacity for all County threshold languages.

· How Offeror addresses barriers when they do not have staff available to meet the County threshold languages.

· Current and future actions and changes to ensure diversity and inclusion in service delivery.

· Capacity to provide outreach activities focused on reaching underserved, underrepresented, and/or multicultural populations.

· County Health System (primary care physicians, County clinics) and Social Services Agency;

· Housing organizations (subsidy administrators, property managers, etc.);

· Criminal Justice System; and

· Organizational experience working successfully with system partners.

Offeror described how partner collaborations will:

· Increase meaningful use of client time and abilities in work, school, and daily activities;

· Incorporate clients’ natural support networks (families, friends, employers, religious communities, etc.) into planning of living environments;

· Enhance opportunities for treatment services provision on site; and

· Maintain or obtain permanent supportive housing or permanent housing when clients exit the program.

Historical data analysis will be reviewed by BHSD Program Subject Matter Experts (SMEs) and rated according to the criteria laid out in this RFSQ.

Offeror’s electronic health record (EHR) system capacity and responses as listed in Appendix I, Offeror’s Health Record Status, will be reviewed by BHSD EHR Subject Matter Experts (SMEs) and rated according to the criteria laid out in this RFSQ.

Financial records will be reviewed by the Health System Finance Department and rated according to the criteria laid out in this RFSQ.

RFSQ-BHS-FY23-0210: Adult and Older Adult System of Care Services Page 1 of 2 APPENDIX B21: Master Lease Housing Program for Intensive Services Evaluation Criteria CATEGORY 5: Property Management Services