Appendix B14.docx

APPENDIX B14

CATEGORY 3: FULL SERVICE PARTNERSHIP SERVICES

CROSS SYSTEMS INTIATIVE FULL SERVICE PARTNERSHIP

Evaluation Criteria and Qualifications Section 1: Organizational Structure and Experience[footnoteRef:2] Total Points: [2: For all criteria in Section 1, Offeror shall:

Select “Yes” or “No” for each criteria requiring a response; and Indicate evidence of the organization’s experience with each topic in the submitted packet’s miscellaneous documents.]

Target Population ☐ Adult (ages 26 through 59) ☐ Older Adult (ages 60 and over)

Additional Specialties ☐ LGBTQ+ Community ☐ Co-occurring Conditions ☐ Full Service Partnership Program ☐ Special Needs and Disabilities ☐ Justice-Involved Populations ☐ Severe Mental Illness (SMI) ☐ Other:

· Certification through DHCS;

· Documentation;

· Staff credentialling;

· Billing requirements; and

· CalAIM behavioral health requirements, including but not limited to:

· Medical necessity criteria;

· Documentation re-designs;

· Co-occurring treatment;

· Standardized screening and transition tools;

· Behavioral health current procedural terminology (CPT) coding transitions; and

· Payment reform.

(milieu staff, etc.)

☐ Licensed/License-Registered clinical staff:

(LMFT, Ph.D., etc.)

☐ Medical Board-certified staff:

(M.D., RN, RD, etc.)

☐ Other:

(Employment Specialist, Peer Support Worker, etc.)

· Usage of State Data Collections Reporting (DCR) systems in a timely manner;

· Capacity and process to administer, collect, store, and analyze the required outcome evaluation data (e.g., assessment/outcome tools and performance measures currently utilized by staff, referrals, participation record, medical and treatment records, demographic information, and client satisfaction surveys);

· Process for staff to monitor and evaluate data (e.g., client/family satisfaction surveys, pre-/post-service tests, and culturally responsive services/practices);

· Plan for ongoing evaluation and outcome improvement for the program (e.g., data collection and analysis); and

· How their organization’s data results inform clinical practices and service quality.

YES ☐ NO ☐

Offeror described their ability to:

· Comply with the reporting requirements reflected in Division 5 of the California Welfare and Institutions Code, Division 1, and Title 9 of the California Code of Regulations; and

· Develop a process to systematically monitor, analyze, and improve the performance of the program in order to ensure client treatment outcomes are achieved.

☐ Brief Psychodynamic Therapy ☐ Cognitive-Behavioral Therapy

(CBT)

☐ Dialectical Behavioral Therapy ☐ Family Therapy ☐ Integrated Co-Occurring Disorder Practices ☐ Motivational Interviewing ☐ Seeking Safety ☐ Trauma-Informed Approaches ☐ Wellness Recovery Action Plan (WRAP) ☐ Stages of Change ☐ Other:

1. Personnel Retention Plan

· Organizational strategies for ensuring continuity of staffing and care are provided to the target population(s); and

· How the program will be staffed appropriately and in a timely manner, including plan for clinical supervision of professional and paraprofessional staff, and ability to provide services according to Medi-Cal standards.

2. Staffing Plan

· Organizational details (including staffing chart, leadership and management structure, reporting structure, and lists for staff providing supportive housing, clinical services);

· Resumés of existing staff that indicate position titles, linguistic and cultural skills, education, experience, and certifications;

· Staff training, recruitment, and retention process;

· Data showing agency’s vacancy and retention rates and trends;

· Process for providing intensive case management services at project-based sites (e.g., administrative, supervisory, and direct service staff information);

· Organizational practices related to recruiting, hiring, and promoting multi-lingual staff and/or a culturally or ethnically diverse workforce; and

· Organizational training requirements related to diversity, equity, and/or inclusion (e.g., LGBTQ+, cultural and linguistic capacity, racial equity).

3. Additional Required Plans

· Emergency/after-hours staffing; and

· Provision of quarterly staffing reports to the BHSD using County-provided or other tools.

· Strategies used to engage and provide services to clients within required timelines;

· Hours of operation, clinic locations, and planning strategies to meet the Network Adequacy standards;

· Providing 24/7 coverage and crisis support to clients in the program; and

· Discharge planning process and documentation in clinical record, including strategies to assess for discharge and facilitate transitions to lower or higher levels of care.

Section 2: Proposed Program Description[footnoteRef:3] Total Points: [3: Written response for each criteria in Section 2 is required. Please refer to the RFSQ Section IV, “Offeror’s Submission” for additional details.]

· Capacity to provide culturally, ethnically, and linguistically appropriate services to the target population(s), including capacity for all County threshold languages as described in Appendix H, Cultural Competence Form;

· Organization methods to address barriers when staff are not available to meet the County threshold languages;

· Current and future actions and changes to ensure diversity and inclusion in service delivery; and

· Capacity to provide outreach activities focused on reaching underserved, underrepresented, and/or multicultural populations.

· County Health System (primary care physicians, County clinics), Forensic, Diversion, and Reintegration, and Social Services Agency;

· Housing organizations (subsidy administrators, property managers);

· Justice System (judges and probation/parole officers); and

· Other County-contracted providers responsible for clients’ behavioral health treatment (mental health, substance use, or co-occurring services); and

· Organizational experience working successfully with system partners.

Offeror described how partner collaborations will:

· Increase meaningful use of client time and abilities in vocational services/sustain employment, educational programs/school and daily activities;

· Incorporate clients natural support networks (families, landlords, friends, employers, religious communities, etc.) into planning of care and services;

· Increase client ability to obtain/maintain a monthly income;

· Obtain health insurance for clients;

· Reduce client recidivism rates; and

· Maintain or obtain permanent supportive housing or permanent housing when clients exit the program.

Historical data analysis will be reviewed by BHSD Program Subject Matter Experts (SMEs) and rated according to the criteria laid out in this RFSQ.

Offeror’s electronic health record (EHR) system capacity and responses as listed in Appendix I, Offeror’s Electronic Health Record Status will be reviewed by BHSD EHR Subject Matter Experts (SMEs) and rated according to the criteria laid out in this RFSQ.

Financial records will be reviewed by the Health System Finance Department and rated according to the criteria laid out in this RFSQ.

RFSQ-BHS-FY23-0210: Adult and Older Adult System of Care Services Page 1 of 19 ATTACHMENT B14: Cross Systems Initiative Full Service Partnership Services Evaluation Criteria CATEGORY 3: Full Service Partnership Services