Appendix B1.docx

APPENDIX B1

CATEGORY 1: PREVENTION AND EARLY INTERVENTION SERVICES

IN-HOME OUTREACH TEAM

Evaluation Criteria and Qualifications

Section 1: Organizational Structure and Experience[footnoteRef:2] Total Points: [2: For all criteria in Section 1, Offeror shall:

Select “Yes” or “No” for each criteria requiring a response; and Indicate evidence of the organization’s experience with each criteria/sub-topics in the submitted packet’s miscellaneous documents.]

Target Population ☐ Transitional Age Youth (ages 18 through 25) ☐ Adult (ages 18 through 59) ☐ Older Adult (ages 60 and over) ☐ Other:

Additional Specialties

☐ LGBTQ+

☐ Co-occurring Serious Mental Illness ☐ Substance Use Treatment ☐ Criminal Justice-Involved ☐ Unhoused/Marginally Housed ☐ Trauma-Informed ☐ Other:

· Certification through DHCS;

· Documentation standards;

· Billing requirements; and

· CalAIM behavioral health requirements, including but not limited to:

· Medical necessity criteria;

· Documentation re-designs;

· Co-occurring treatment;

· Standardized screening and transition tools;

· Behavioral Health current procedural terminology (CPT) coding transitions; and

· Payment reform.

☐ Licensed Clinical Social Workers ☐ Marriage and Family Therapists ☐ Other program accreditations: ______________________

Select the applicable boxes and list the various titles of the staff that make up Offeror’s treatment team to deliver the services as described in Attachment A1, Scope of Work:

☐ Paraprofessional staff:

(milieu staff, etc.)

☐ Licensed clinical staff:

(LMFT, Ph.D., etc.)

☐ License-waivered staff:

([examples TBD], etc.)

☐ Medical Board-certified staff:

(M.D., RN, RD, etc.)

☐ Community Care Licensing ☐ Commission on Accreditation of Rehabilitation Facilities International ☐ Other program accreditations:

· Capacity and process to administer and collect the required outcome evaluation data (e.g., assessment/outcome tools and performance measures currently utilized by staff);

· Ability to seek access to the State online reporting tool, Data Collection and Reporting (DCR);

· Quarterly Reviews demonstrating performance in engagement in services, successful discharges, and acute care readmissions;

· Annual Quality Improvement Plan;

· Monthly Tracking Logs;

· Process for staff to monitor and evaluate data (e.g. client/family satisfaction surveys, pre-/post-service tests, and culturally responsive services/practices);

· Plan for ongoing evaluation and outcome improvement for the program (e.g., data collection and analysis); and

· How their organization’s data results inform clinical practices and service quality.

1. Personnel Retention Plan

· Organizational strategies for ensuring that continuity of staffing and care is provided to the target population(s);

· How the program will be staffed appropriately and in a timely manner, including a plan for clinical supervision of professional and paraprofessional staff; and

· The ability to provide services according to Medi-Cal and County standards.

2. Staffing Plan

· Minimum of two (2) years of education in the areas of mental health and/or psychopathology;

· Organizational details (including staffing chart, leadership and management structure, reporting structure, and lists for staff providing supportive housing, clinical services);

· Resumés of existing staff that indicate position titles, linguistic and cultural skills, education, experience, and certifications;

· Staff training, recruitment, and retention process;

· Crisis and conflict management training;

· Specialized experience working with transitional aged youth, adult, and older adult clients in a mental health service agency, and experience addressing substance use issues;

· Organizational practices related to recruiting, hiring, and promoting multi-lingual staff and/or a culturally or ethnically diverse workforce; and

· Organizational training requirements related to diversity, equity, and/or inclusion (e.g., LGBTQ+, cultural and linguistic capacity, racial equity).

3. Additional Required Plans

· Emergency/after-hours staffing; and

· Provision of quarterly staffing reports to the BHSD using County-provided or other tools.

☐ Offering services seven (7) days a week, including evening hours;

☐ Process for intake and admission [during business hours, after-hours, and weekends];

☐ Telehealth options;

☐ Evidence-Based Practices (EBPs) used by staff ☐ Use of trauma-informed approaches (e.g., Seeking Safety; how stages of change shall be used to engage client treatment, etc.);

☐ Structured monitoring of withdrawal symptoms and medical referral if necessary;

☐ Providing orientation to substance use treatment continuum;

☐ Maintaining data collection related to client requests for placements and completed client placements;

☐ Ability to provide appropriate related Step-Down services; and ☐ Discharge planning process and documentation in clinical record.

Section 2: Proposed Program Description[footnoteRef:3] Total Points: [3: Written response for each criteria in Section 2 is required. Please refer to the RFSQ Section IV, “Offeror’s Submission” for additional details.]

· Capacity to provide culturally, ethnically, and linguistically appropriate services to the target population(s), including capacity for all County threshold languages as described in Appendix H;

· Organization methods to addresses barriers when staff are not available to meet the County threshold languages;

· Current and future actions and changes to ensure diversity and inclusion in service delivery;

· Capacity to provide outreach activities focused on reaching underserved, underrepresented, and/or multicultural populations; and

· Capacity to address and serve high-risk clients with co-occurring (mental health in addition to substance use challenges) treatment needs.

· County Health System and Social Services Agency;

· Case Managers, Psychiatrists, Conservators, and other individuals involved in treatment;

· Housing organizations; and

· Criminal Justice System.

Offeror demonstrated organizational experience working successfully with system partners. Offeror described how partner collaborations will:

· Increase meaningful use of client time and abilities in work, school, and daily activities;

· Increase client ability to obtain/maintain a monthly income;

· Support/maintain each client’s behavioral health needs;

· Obtain health insurance for clients; and

· Maintain or obtain permanent supportive housing or permanent housing when clients exit the program.

Historical data analysis will be reviewed by BHSD Program Subject Matter Experts (SMEs) and rated according to the criteria laid out in this RFSQ.

Offeror’s electronic health record (EHR) system capacity and responses as listed in Appendix I will be reviewed by BHSD EHR Subject Matter Experts (SMEs) and rated according to the criteria laid out in this RFSQ.

Financial records will be reviewed by the Health System Finance Department and rated according to the criteria laid out in this RFSQ.

RFSQ-BHS-FY23-0210: Adult and Older Adult System of Care Services Page 1 of 2 APPENDIX B1: In-Home Outreach Team Evaluation Criteria CATEGORY 1: Prevention and Early Intervention Services