2-ADES-ACTION Questionnaire 040925 (1).pdf

ADES Questions

1. Describe the minimum level of technical experts required by the Offeror for staffing and any additional certifications, expertise, or training the Contractor strives to have. Items to consider include:

1.1 Do technicians hold individual licenses, and which licenses?

All ACTION Pest Control employees performing pest control service are Arizona state certified. All our new technicians are required to be Arizona state certified in 90 days. Technicians are required to get certified in general pest control which allows them to perform most types of pest control. We also have some technicians that do get certified in termite control.

1.1.1 What are the minimal levels of training required for technicians and/or other staff?

ACTION hires a high percentage of employees that have experience and are state certified. All employees go through 3 months of both educational training and on the job training. All employees who perform service work will be state certified.

Basic Pest Control Training (Entry-Level)

• Introduction to Pest Control: This training covers basic knowledge of pests, their behavior, and how they impact human health, property, and the environment.

• Safety Protocols: Technicians learn about safety procedures when handling chemicals, using equipment, and ensuring personal safety.

• Regulations and Compliance: Understanding of laws and regulations governing pest control, including pesticide use and environmental concerns.

• Inspection Techniques: Learning how to conduct property inspections to identify pest problems and signs of infestation.

• Integrated Pest Management (IPM): Introduction to IPM practices, which emphasize non-chemical methods for pest control, when possible, combined with chemical solutions when necessary.

Certification (Mandatory for Technicians in Arizona)

• In Arizona all pest control technicians are required to get certified within 90 days. The certification requires:

o Passing written and practical exams.

o Completion of the required number of educational hours (usually ranging from 8 to 16 hours) plus 3 months of on-the-job training.

o Topics covered include pesticide safety, application techniques, product selection, and pest identification.

o Understanding of pesticide labels.

• Continuing Education: Certifications require annual renewal and ongoing education to keep up with new technologies and regulations.

Specialized Training (Advanced Level)

• Advanced Pest Identification: For technicians working in specialized sectors, such as food processing facilities, healthcare, or large commercial properties, they typically get more advanced training in pest species identification, behavior and control.

• Specific Chemical Training: Technicians receive advanced knowledge of specific chemicals, their proper use, safety measures, and application techniques for different environments (e.g., residential, commercial, agricultural).

• Environmental and Ecological Training: Understanding the environmental impact of pest control measures and methods for minimizing harm to non-target species.

Supervisor/Manager Training

• ACTION Pest Control managerial and supervisory positions have additional training including:

o Team Management: How to oversee pest control operations, manage staff, and ensure compliance with regulations.

o Client Communication: How to explain pest control procedures, reports, and recommendations to clients in a clear and professional manner.

o Quality Control: Ensuring that pest control standards and procedures are consistently followed.

Health and Environmental Safety

• Hazardous Materials Handling: Technicians are trained to handle hazardous materials (pesticides, fumigants, etc.) safely and in compliance with Occupational Safety and Health Administration (OSHA) standards or similar local regulations.

• Environmental Impact and Sustainability: Training in eco-friendly pest control methods and practices, including pesticide reduction strategies, wildlife protection, and non-toxic alternatives.

Additional Skills Training

• Customer Service: Training in how to interact professionally with clients and handle complaints or difficult situations.

1.1.2 What are the key positions that the Contractor always expects to have (such as Safety Manage Pest Control, Emergency Services (outside of regular business hours) Conducting emergency pest control as requested?

In the case of emergency pest control outside of regular business hours, ACTION Pest Control typically ensures that there is a 24/7 service hotline and trained emergency staff who can respond to urgent requests, such as infestations or pest-related threats that require immediate attention.

Key Positions available for after-hours and emergency service requests.

o General Manager/Safety Manager: This person is responsible for ensuring that all safety protocols are followed during the pest control process, especially when dealing with chemicals or hazardous environments. They oversee risk assessments, safety training for staff, and compliance with local regulations.

o Pest Control Technicians: These individuals are trained in pest identification, treatment methods, and safety measures. They carry out actual pest control treatments and may specialize in specific types of pests, like rodents, termites, or insects.

o Emergency Call Center Coordinator: This position handles situations where pest control services are needed outside of regular business hours. They manage emergency calls, prioritize cases, and assign technicians as necessary. The coordinator ensures that urgent requests, like infestations or hazardous situations, are addressed promptly.

o Customer Service Representatives: These team members act as the point of contact for clients. They handle inquiries, schedule appointments, and provide information about services. In some cases, they may also take emergency service calls outside of regular hours and coordinate response times.

o Commercial Director: This individual supervises pest control technicians in the field, ensuring that treatments are carried out effectively and according to the safety protocols. They may also handle more complex pest issues or oversee emergency pest control operations.

o Account Service Manager: This professional conducts inspections to ensure that pest control services have been completed properly, and that the premises are free of pest issues. They may also review technician reports and suggest improvements for processes or service delivery.

1.2 Provide a brief history of the Contractor, including the year it was established and the corporate office location.

ACTION Pest Control has its headquarters in Arizona and has been in business since 1969. ACTION Pest Control is one of the fastest growing and largest pest control companies in Arizona. We have over 140 employees in Arizona.

1.3 Describe your company's experience in providing the services listed in the Scope of Work, including additional services that are required on an as-needed basis.

Experience in Pest Control Services:

ACTION Pest Control has extensive experience in delivering a comprehensive range of pest management services, as outlined in the Scope of Work. Over the years, we have successfully serviced both residential and commercial clients, providing reliable and effective solutions for a variety of pest-related issues. Our team of licensed technicians is highly trained in the latest pest control techniques and uses state-of-the-art equipment to ensure optimal results.

We have worked with numerous properties, including office buildings, restaurants, schools, and healthcare facilities, ensuring pest control is both discreet and efficient. We are well-versed in the use of eco-friendly and safe pest management products to minimize the impact on the environment and your property, while still effectively eliminating pests.

Scope of Work Expertise:

o Inspection and Assessment: Our team conducts thorough inspections to identify pest presence, their entry points, and any conditions that could contribute to infestations. We provide a comprehensive report with recommendations for immediate action and long-term prevention.

o Pest Treatment and Eradication: Whether dealing with rodents, insects, or other pests, we offer customized treatment plans. Our technicians are trained to apply both chemical and non-chemical treatments, depending on the type of pest and the client's preferences.

o Ongoing Monitoring and Maintenance: After treatment, we provide regular follow-up visits to ensure that pests do not return. Our maintenance plans include routine inspections and touch-ups as necessary.

Additional Services (As-Needed Basis):

o Emergency Pest Control: We understand that pest problems can arise unexpectedly. For urgent situations, such as significant infestations or hazardous conditions, we offer emergency pest control services, ensuring prompt and efficient action.

o Wildlife Management: In cases involving wildlife, such as bats, squirrels, or raccoons, we offer safe trapping and removal services. We also provide exclusion services to prevent future wildlife intrusion.

o Decontamination Services: In the event of rodent infestations, we provide decontamination services to sanitize areas affected by droppings, urine, or nests, ensuring a clean and safe environment.

o Rodent and Bed Bug Treatments: We offer targeted treatments for specialized pests like rodents or bed bugs, including heat treatments, traps, and monitoring systems, based on the specific needs of the property.

o Pest Prevention Education: We offer educational resources and consultations for clients, teaching them how to maintain a pest-free environment through proper sanitation, waste management, and home maintenance practices.

Conclusion:

Our experience in providing these services has been proven across a wide range of industries and property types. We pride ourselves on delivering comprehensive, effective pest control solutions that are tailored to each client’s specific needs, and we remain responsive to any additional services required on an as-needed basis.

1.4 Brief overview of business operations, with an emphasis on experience regarding the scope of work.

Overview of Pest Control Operations:

Assessment and Inspection:

o The first step is to conduct a thorough inspection of the office building. This includes evaluating the building’s interior and exterior to identify potential entry points, hotspots for pests, and conditions conducive to infestations (e.g., food waste, moisture issues).

o Specialized tools like thermal imaging, moisture meters, and bait stations might be used to detect and monitor pests.

Identification of Pests:

o Accurately identifying pests is crucial in tailoring a solution. Common pests in office buildings include rodents, ants, cockroaches, termites, and flies. Each type of pest requires a different treatment approach.

Customized Treatment Plan:

o Based on the assessment, a customized pest management plan is developed. This could include chemical treatments (sprays, traps) or non-chemical approaches, like sealing cracks and crevices or eliminating food and water sources.

Monitoring and Maintenance:

o Regular follow-up visits and monitoring are critical to ensuring the effectiveness of pest control efforts. In commercial buildings, this could involve routine inspections, bait stations, and the installation of monitoring devices.

o Documentation is often maintained to comply with health regulations, especially in office environments where employees' health and safety are a priority.

Sustainability and Green Practices:

o Many pest control companies today emphasize eco-friendly solutions, especially in commercial settings where environmental responsibility is a key concern.

o Non-toxic, organic, and low-impact treatments are often used in these cases.

Integrated Pest Management (IPM) in Office Buildings:

IPM is a holistic, sustainable approach to pest control that emphasizes long-term prevention and environmentally responsible solutions. It involves multiple strategies to manage pests in a way that minimizes risks to people, property, and the environment.

Key aspects of IPM in office buildings include:

Prevention:

o A primary focus is on preventing infestations rather than just treating them. This could mean sealing entry points, ensuring waste management protocols, and reducing standing water or moisture issues in the building.

Monitoring and Early Detection:

o Continuous monitoring for pests ensures that problems are detected before they escalate. In office settings, this can include discreet monitoring tools such as traps and sensors that alert the pest control team when action is needed.

Non-Chemical Methods:

o IPM places heavy emphasis on non-chemical approaches such as physical barriers, biological control (e.g., using natural predators), and environmental management.

o For example, instead of immediately resorting to pesticides, the focus might be on eliminating food sources and habitats for pests.

Targeted Chemical Use:

o When chemical treatments are necessary, IPM calls for the use of the most targeted and least toxic solutions, applied in a manner that minimizes exposure to non-target organisms.

Education and Communication:

o Ongoing communication with building managers and office staff is crucial. Educating employees about keeping food areas clean, sealing containers, and promptly reporting pest sightings can be a key component of a successful pest management program.

Conclusion:

For office buildings, pest control is more than just extermination; it's about maintaining a safe, clean, and productive environment through integrated, proactive measures. Emphasizing IPM ensures that pest problems are managed with minimal disruption, reduced chemical usage, and long-term effectiveness. In this approach, we become partners in maintaining the overall health of the office building.

1.5 Your organizational chart relevant to the Contract, specifically identifying the key point of contact for all questions related to the submitted offer.

Steve Fisk Commercial VP ACTION Pest Control 602-390-1499 stevefisk@actiontermitecontrol.com

Karen Mikula Commercial Account Administrator ACTION Pest Control 602-384-0633 karenmikula@actiontermitecontrol.com

James Hornak Commercial Director of Operations ACTION Pest Control 602-686-5264 jameshornak@actiontermitecontrol.com

2. Describe how your company will provide services to rural locations and how the offeror will maintain an adequate staffing capacity, so it does not cause hardships.

At ACTION Pest Control, we are committed to providing reliable, timely, and high-quality services to rural locations, ensuring that our clients receive the same level of excellence as those in more urban areas. Here is how we plan to address the unique challenges of servicing rural areas and ensure adequate staffing capacity to meet all service needs without causing hardships:

mailto:karenmikula@actiontermitecontrol.com

Service Coverage Area and Rural Accessibility:

Our company and subcontractors offer an extensive state coverage area that includes rural and remote locations.

To ensure accessibility, we have developed a system that optimizes our routes and scheduling, minimizing travel time and operational costs.

Staffing Capacity:

We understand that maintaining consistent staffing levels is crucial in rural areas. To ensure there is no disruption in service delivery, we have built a flexible staffing model that includes both full-time employees and a pool of skilled technicians on call. This allows us to scale up quickly in response to demand, ensuring that no location is left without service.

Our staffing strategy includes:

• Regional Technicians: We employ technicians based in some rural areas to reduce travel times and ensure a faster response. We will also utilize pest control subcontractors in rural areas that can respond in a timely manner.

• Centralized Support Staff: In addition to field technicians, we have centralized support teams to assist with scheduling, customer service, and administrative tasks.

• Training and Retention: We invest in regular training for our staff to ensure they are up to date with the latest pest control techniques and environmental regulations.

Use of Subcontractors:

In case of high demand or specialized service requirements, we maintain partnerships with vetted, licensed subcontractors who are trusted to uphold the same standards of quality and service. These subcontractors are carefully selected based on their expertise, reliability, and geographic proximity to the service area. This flexibility allows us to respond to large-scale or urgent requests in rural areas without compromising on service quality.

Backup Pest Control Partners:

To ensure that we always have adequate coverage, we have established partnerships with backup pest control service providers. These partners are strategically located to cover rural areas where our primary technicians may be unavailable due to high demand or unforeseen circumstances. This network allows us to provide uninterrupted service, even during peak times.

Advanced Scheduling and Communication:

We use a sophisticated scheduling system that allows us to efficiently manage appointments across a wide geographical area. Rural customers will receive a dedicated point of contact, ensuring that any concerns regarding service delivery or timing are addressed promptly. Additionally, we provide reminders and updates to clients to minimize any potential disruptions.

Commitment to No Hardships:

We understand that reliable pest control is a necessity, especially in rural locations where pest issues can have a significant impact on both homes and businesses. Our priority is to prevent any hardships related to pest management. To achieve this, we:

• Offer Flexible Scheduling: We work with our clients to schedule services at times that are most convenient for them, accommodating rural clients with varying needs and availability.

• Regular Check-ins: We proactively reach out to our rural clients to assess ongoing needs and ensure that no pest problems are left unchecked.

• 24/7 Emergency Services: For urgent situations, we offer emergency pest control services, ensuring that help is always just a call away.

Through our combination of local technicians, strategic subcontracting, strong backup partners, and reliable communication, we ensure that our rural customers receive consistent, top-tier pest control services without experiencing any hardships due to staffing or service gaps

3. Describe how your company proposes to respond to emergency treatment outside of the routine schedule requests as required in the Scope of Work.

To address emergency treatment requests outside the routine schedule as specified in the Scope of Work, our pest control company has established a responsive and efficient protocol to ensure that all emergency situations are handled promptly and effectively. Our proposed response plan includes the following steps:

o 24/7 Availability and Hotline: We provide a dedicated emergency hotline that is available 24/7, allowing clients to reach our team at any time in case of urgent pest issues. This ensures that emergency requests are not delayed and are prioritized.

o Rapid Response Time: Upon receiving an emergency request, our team will assess the situation and deploy an expert technician to the location within [specified time frame, e.g., 2 hours]. The technician will come equipped with the necessary tools, equipment, and pest control products to address the issue immediately.

o Initial Assessment: The technician will conduct an initial inspection to identify the severity of the pest problem. Based on the assessment, they will implement targeted treatment designed to quickly mitigate the issue while ensuring safety and effectiveness.

o Coordination with Client: During the emergency response, we ensure that the client is kept informed of the progress and any necessary precautions or actions that should be taken. Our technicians provide clear communication regarding the treatment process, expected outcomes, and any follow-up measures.

o Documentation and Reporting: After the emergency treatment, a detailed report of the service performed, including any recommendations for follow-up actions or ongoing pest management strategies, will be provided to the client. This documentation ensures that all work is tracked and meets the required standards.

o Follow-up and Prevention: After addressing the emergency, we will schedule follow-up visits if needed to ensure the problem does not recur. Additionally, we provide recommendations for preventive measures to minimize the likelihood of future emergencies.

o Cost Transparency: We will ensure that all costs associated with emergency treatments are clearly communicated upfront, and any additional charges will be discussed with the client prior to service, maintaining transparency and trust.

4. Provide an example of how the Offeror’s proposed treatment plan for an extensive facility has been effective for 30 days with Guaranteed results for 30 days to a year of treatments.

Below is an example of how an offeror's proposed pest control treatment plan might be presented for an extensive facility with guaranteed results for 30 days to a year of treatments:

Example of Pest Control Treatment Plan for Extensive Facility

Client: Arizona State University – Poly Campus Facility: All university buildings located on campus (includes classroom buildings, office buildings & areas, food & retail service areas, support buildings, ground areas and other buildings located on campus) Location: Mesa, AZ Contract Duration: 8 Years

Offeror’s Proposed Pest Control Treatment Plan:

• Initial Inspection and Facility Assessment:

Our pest control specialists conduct a thorough inspection of all buildings, including high-risk areas such as loading docks, kitchens, utility rooms, storage areas, and office spaces. This allows us to identify current pest issues, potential entry points, and conditions conducive to pest infestations.

• Targeted Treatment Approach: Based on our findings, we implement a comprehensive treatment plan that includes the following:

o Interior Treatment:

o Application of non-toxic, eco-friendly bait systems in areas where pests are active.

o Residual insecticide treatments applied to high-risk zones (such as behind appliances and under storage shelves).

o Sealing of any visible cracks, crevices, or other pest entry points.

o Exterior Treatment:

o Perimeter barrier treatments to prevent pest migration from outside into the building.

o Placement of traps and monitoring devices around entry points, drainage systems, and waste areas.

• Monitoring and Ongoing Surveillance: After initial treatment, our team monitors pest activity with the following:

o Pest Monitoring Devices: We place discreet monitoring devices to track pest activity, allowing for real-time analysis.

o Regular Inspections: Every two weeks, our pest control specialists inspect the facility to ensure that treatment is effective, adjust the treatment plan if needed, and ensure that no new pest issues arise.

• Results for 30 Days: During the first 30 days of treatment, we guarantee the following results:

o Immediate Reduction in Pest Activity: Significant reduction in common pests (e.g., rodents, ants, cockroaches, flies) within 7 days of treatment.

o Complete Elimination of Active Infestations: Any current infestations will be fully controlled or eradicated within 30 days, ensuring that pests are no longer present in areas of concern.

o Monitoring Results: Pest activity is continually tracked to ensure success, with weekly reports to the client regarding pest activity levels.

• Ongoing Guarantee for 30 Days to 1 Year: After the initial 30-day treatment period, the following treatments are included in the service guarantee for up to 1 year:

o Monthly Preventive Treatments: We continue monthly pest control treatments to maintain a pest-free environment, with additional focus on seasonal pests as required.

o Quarterly Reassessments: Every three months, a full reassessment of the facility is conducted to adjust for any seasonal changes, pest trends, or facility modifications that may influence pest activity.

o Continued Monitoring: Regular monitoring continues to track pest levels, and all pest control measures are adjusted accordingly.

• Guaranteed Results: We offer a 100% Satisfaction Guarantee for the entire 1-year contract, which includes the following:

o No Pest Reappearance: If pests return within 30 days of any treatment, we provide an additional treatment at no charge until the issue is resolved.

o Extended Guarantee: For continued effectiveness, we will extend our guarantee of pest-free results for the entire year, subject to the terms of the service agreement. If pests are detected, additional treatment will be provided at no cost.

Conclusion: This plan ensures effective pest control management with guaranteed results for 30 days after each treatment, extending through regular monthly treatments and continuous monitoring for up to a full year. By targeting key areas for both active infestations and preventative measures, this plan offers peace of mind that your facility will remain pest-free throughout the year.

This example includes a clear step-by-step process for pest control treatment, ensures measurable results, and communicates the commitment to quality through a guarantee that spans 30 days and extends throughout the year.

5. Provide other pest solution options for individuals who are sensitive to chemicals.

For individuals who are sensitive to chemicals, there are several natural or non-toxic pest control methods they can use. Here are some alternatives:

Essential Oils

• Peppermint Oil: This can be an effective repellent for ants, spiders, and rodents. Mix with water and spray around areas where pests are a problem.

• Tea Tree Oil: Known for its antifungal and antibacterial properties, tea tree oil can help deter insects like mosquitoes and termites.

• Lavender Oil: Lavender is a natural repellent for moths, fleas, and mosquitoes.

Diatomaceous Earth (Food Grade)

• This powder is made from the fossilized remains of tiny aquatic organisms. It can kill pests like ants, cockroaches, fleas, and bedbugs by dehydrating them. It’s safe for humans and pets but deadly to insects.

Sticky Traps

• Non-toxic sticky traps can be placed in areas where pests are active. These are effective for catching flies, roaches, and rodents without using chemicals.

Neem Oil

• Derived from the neem tree, this oil can be used to repel a variety of pests, including insects and fungi.

It’s safe for people and pets but toxic to pests.

Boric Acid

• A natural mineral that can be used to combat pests like ants, cockroaches, and fleas. It works by disrupting the insect’s digestive system and is non-toxic to humans and pets when used correctly.

Cultural Controls

• Regular Cleaning: Keeping your building clean by sealing cracks, cleaning up food spills, and reducing clutter can discourage pests.

• Fixing Leaks: Many pests, including rodents and cockroaches, are attracted to areas with moisture.

Keeping plumbing in good repair and removing water sources can deter pests.

Physical Barriers

• Screens and Mesh: Installing fine mesh screens on windows, doors, and vents helps keep insects, like mosquitoes and flies, from entering the home.

• Sealing Gaps: Use weatherstripping or caulking to seal gaps around windows, doors, and other entry points to prevent pests from entering.

Vacuuming

• Regularly vacuuming can help to remove pests like fleas, bedbugs, and spiders, especially in the early stages before they infest your home.

6. Submit copies of all applicable certificates and licenses that support the Offeror’s ability to provide the related goods/services being proposed.

Business license is being submitted. Each technician has their own certification cards and we can submit those to you as well if required.