2-DES Questions.pdf
PDF 192 KB Posted
- Attached to
- Pest Control Services
- Solicitation number
- BPM006864
- Issued by
- Arizona
About this file
This is a questions and answers document submitted by Burns pest control in response to an Arizona Department of Economic Security (ADES) solicitation for pest control services covering eligible facilities statewide. The solicitation, posted on March 19, 2025, with proposals due April 9, 2025, seeks comprehensive pest management solutions including prevention, treatment, and ongoing maintenance across Arizona's diverse environments. Burns details its staffing structure, which includes state-licensed technicians in all available pest control categories, service managers, and a technical director, with all field staff completing one week of initial training followed by approximately 90 days of on-the-field training. The company maintains emergency response capabilities with on-call personnel and proposes a two-hour response time for emergency treatment requests outside routine schedules, barring drive time considerations.
Burns emphasizes its 43 years of business experience and current five-year tenure on this contract, supported by approximately 200 daytime personnel and additional after-hours staff across 10 specialty teams throughout Arizona. The company guarantees a 30-day warranty on general pest control services and follows Integrated Pest Management (IPM) protocols utilizing residual-effect products. For rural service areas, Burns commits to maintaining a minimum of 15 technicians in surrounding areas to accommodate drive times and ensure adequate staffing capacity. Additionally, Burns offers alternative solutions for chemically sensitive individuals, including off-hours application, trapping, monitoring boards, and environmental modifications. Key contact for the account is identified as Cory Burns, with the company prepared to submit all applicable certificates and licenses supporting its capability to provide the requested pest control services.
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Text version
Describe the minimum level of technical experts required by the Offeror for staffing and any additional certifications, expertise, or training the Contractor strives to have. Items to consider include:
Answer: Burns requires by state law that all technicians be licensed through the state in the various categories they are expected to treat in. Burns has everything from Technicians to Service Managers and a Technical director, multiple whom are “ACE” Certified which are certified entomologists
Do technicians hold individual licenses, and which licenses?
Answer: Yes all Burns Technicians will carry a lic depending on the areas of pest control they will be involved in. As a company we have a lic in every category available from the state
What are the minimal levels of training required for technicians and/or other staff?
Answer: All Technicians go through a 1 full week training before they go into the field, once in the field they are in training for approximately 90 days
What are the key positions that the Contractor always expects to have (such as Safety Manage Pest Control, Emergency Services (outside of regular business hours) Conducting emergency pest control as requested?
Answer: Burns has everything from Technicians to Service Managers and a Technical director that are on call in emergency situations
Describe the offeror’s experience in providing the services listed in the Scope of Work, paragraph 4.6, including additional services that are required on an as-needed basis.
Answer: Burns has had this contract for the past 5 years
Brief overview of business operations, with an emphasis on experience regarding the scope of work.
Answer: We have serviced gov organizations such as yours for many years, Burns has been in business for 43 years. We have approx. 200 people during hours and multiple on after hours. There are 10 different specialty teams in Arizona alone that are equipped to handle various situations.
Offeror's organizational chart relevant to the Contract, specifically identifying the key point of contact for all questions related to the submitted offer.
Answer: Cory Burns is the main contact for the account
Describe how the Offeror will provide services to rural locations and how the offeror will maintain an adequate staffing capacity, so it does not cause hardships.
Answer: For the areas we bid on we have at minimum 15 technicians in the surrounding areas and would be able to get to the rural locations taking into account drive time
Describe how the Offeror proposes to respond to emergency treatment outside of the routine schedule requests as required in the Scope of Work paragraph 4.4.
Answer: With communication to us, we would be able to have a service time frame to you within the 2 hr response, again barring drive time from the specific Branch to the region
Provide an example of how the offerors proposed treatment plan for an extensive facility has been effective for 30 days with guaranteed results for 30 days to a year of treatments
Answer: IPM (Integrated Pest Management) is what Burns follows and paired with the products we use and their residual effect, we normally carry a 30 day warranty on General Pest Control services. We cannot guarantee a pest is never seen, that is why we have a warranty for general crawling insects that you have listed under the scope
Provide other pest solution options for individuals who are sensitive to chemicals.
Answer: Depending on the situation we can apply at different hours or use other aspect of IPM like, trapping, monitoring bords, baits, change the surroundings. There are multiple solutions that we have in cases such as this.
Submit copies of all applicable certificates and licenses that support the offers ability to provide the related goods / services being proposed
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