A01 Attachment 0004 - PWS 4 - Government Staff Support.pdf

GOVERNMENT STAFF SUPPORT

PERFORMANCE WORK STATEMENT (PWS) 4

Attachment 0004 29 May 2020

1. Objective: Provide the commander or Commander’s Representative and government staff with administrative offices, parking areas, supplies, support, network access and communications.

2. The contractor shall provide the following buildings and/or areas in buildings exclusively for government employee use, any requests for contractor use of these areas will be submitted to the Administrative Contracting Officer (ACO) for consideration on an individual case by case basis as requested by the contractor. By approval of the commander or Commander’s Representative, contractor personnel may be authorized to work in a government exclusive use building and/or government only space. Government exclusive use buildings and exclusive use spaces are as follows:

a.) Building 1, the entire building b.) Building 5, except the phone support area and adjacent contractor work space c.) Building 101-71, everything except the contractor office area in the middle of the building d.) Building 102-51 (2nd floor, everything south of the middle stairwell)

3. For future office requirements, the contractor shall provide adequate space and move government personnel as requested to include furniture and other office items, network access and communications.

4. The contractor shall provide custodial services to commercial standards for all government exclusive use buildings and exclusive use spaces.

5. The contractor shall provide preventive and corrective maintenance services, to include utilities, for all government exclusive use buildings and exclusive use spaces to commercial standards.

6. The contractor shall provide government support to include, but not limited to, building refurbishment/repairs, office supplies, furniture and tools up to a Not-To-Exceed (NTE) amount of $75,000 per calendar year on a cost reimbursable basis under CLIN 0003AB.

The NTE amount to be referred to as “ACO Funds”.

7. The Government will specify all required items either by requisition or provide a Request For Proposal (RFP) for office refurbishment/repair type work. The contractor shall deliver the items within the following time frames:

Supplies: 10 business days of government request Furniture: 30 days of government request RFP: Depending on requirements of the individual project, usually 14 to 30 days from receipt of RFP.

8. The contractor shall provide and maintain at least one networked copy/scan/fax machine exclusively for government use, in all government exclusive use buildings and exclusive use areas. The contractor shall provide government staff with at least 5,000 paper copies annually as requested by the government staff and delivered within two business days of request.

9. The contractor shall provide respiratory fit tests for government staff required to wear masks in the performance of their duties; approximately 20 fit tests per year.

10. The contractor shall immediately notify the Commander or Commander’s Representative or designated representative of any fire, Occupational Safety and Health Administration reportable injury, environmental violations/spills, security breach, or other serious incidents within Hawthorne Army Depot boundaries immediately upon discovery.

The contractor shall provide all information and documentation to the government within four (4) hours of occurrence and close out documentation within two (2) working days of incident closer.

11. 30 days after contract award, the contractor shall submit for government approval a monthly financial budget template for government acceptance. The accepted report shall include the ACO, Scrap and Armament Retooling & Manufacturing Support (ARMS) Funds balances. (CDRL D001). After the Government approves the financial template from (CDRL D001), this approved financial template will be the deliverable in paragraph 12 of this PWS under (CDRL D002).

12. No later than 60 days after contract award, the contractor shall provide a monthly balance report on or before the 15th of each month for the previous month reflecting the balances at the time of any orders to include shipping, tax and any other additional amounts. The report shall include balances for the following:

a.) Government ACO Funds b.) Government QASAS Funds c.) Government Property Sale Funds d.) ARMS Funds, to include both immediate use and rents collected.

Report shall be provided in Excel format in the government accepted budget template format noted in paragraph 11. (CDRL D002).

13. The contractor shall be responsible to maintain balances and make sure any NTE amounts are not exceeded.

14. Custodial services shall be performed in accordance with Government Staff Support Appendix A – Custodial Services Performance Standards and Frequency Chart dated 12 February 2020.

15. Contractor shall perform Reveille and Retreat on a daily basis. Installation Commander or Commander’s Representative will set the time of sounding reveille and retreat. The flag will be hoisted at the sound of the first note of reveille. For Retreat, the flag shall be lowered while retreat is being played, ensuring completion at the last notes of the music.

Government Staff Support Appendix A – Custodial Services Performance Requirement Standards

Note: For frequency of services, refer to Appendix A – Custodial Services Frequency Chart.

1. Facility Cleaning Services

1.1 Floor Cleaning Services. Accessible floor surfaces shall be cleaned. Moveable items (chairs, trash receptacles, any and all easily moved item) shall be moved to access the floor surface (to sweep, damp mop, and vacuum) underneath these items. Moved items shall be returned to their original position after cleaning. Grout on wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.). Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective routine cleaning.

Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean.

1.3 Spray Buff. Spray and buff all floors receiving floor maintenance.

1.4 Stripping/Finishing. Strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. Non-skid wax must be approved by DPW prior to use.

Remove all stripping solution, sealant, and waxy residue for floor drains immediately upon completion of service. Stairs shall not be waxed, only landings.

Carpets, rugs, chair mats and hall runners shall be removed from floors which are to be stripped and waxed, and relocated to their proper position after the floor is thoroughly dry. All vinyl floor tiles shall be maintained as floor tiles containing asbestos (HCS 26 CFR 1926.1 101.)

1.5 Spot Cleaning Floors/Carpets. Spot clean floor surfaces to remove spots 2 square feet or less. Spots removal shall be included during normal service schedule. Areas that are embedded to the point of non-removal and have been treated during two consecutive cleanings and resists removal shall be annotated to the ACO for resolution.

1.6 Carpeted Floors. Carpets shall be maintained free of soil, dirty, debris, litter, and other foreign matter by effective routine vacuuming. The Contractor shall use efficient vacuum cleaners that offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the Contractor without permanent damage to the carpet. All tears, burns, and raveling shall be brought to the attention of the ACO.

1.7 Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service. S

1.8 Removable (Area and Throw) rugs. Area and throw rugs shall also receive the same service as annotated above. All tears, burns, and raveling shall be brought to the attention of the ACO.

1.9 Power Scrub Floors. Power scrubbing shall be done in industrial areas of the installation only. It shall be done in restrooms and shop offices. It will involve the use of a rotating brush power scrub machine and an appropriate floor cleaning solution. In office areas the floor shall be waxed after power scrubbing is complete.

2. Stairways. All floor surfaces shall be cleaned in accordance with the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. Bottom floor track guide and door tracks are included in this service. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

3. Cleaning Services.

3.1 Hard Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

3.2 Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction, and drying. All carpets shall be cleaned in accordance with standard commercial practices that have been approved by the Government. A heavy-duty spot remover may be required in heavily soiled areas. Stains which are not easily removed by the normal cleaning process shall be treated using an alternate method approved by the Government. After deep cleaning, the carpeted area shall show an improvement in visible appearance. Cleaned carpet shall retain the uniformity of the color and shall not be shrunk or damaged by cleaning process. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items.

Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried

4. Clean Entrance, Lobby and Corridors. Contractor shall clean and/or polish all interior and exterior entry glass and mirrors and adjacent trim. Contractor shall clean and polish all decorative metal surfaces. Examples of decorative metal surfaces include, but are not limited to, kick plates, railings, and push plates.

Contractor shall remove any spillage and marks on adjacent surfaces resulting from polishing.

5. Spot Clean (Doors, Mirrors, Walls, Windows, etc.). Spot cleaning includes, but is not limited to removing, and/or cleaning smudges, fingerprints, marks, streaks, spills, stains, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, mirrors and fixtures.

6. Trash Collection/Removal. The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers.

Any trash boxes or debris stacked near the waste receptacles shall be removed.

The Contractor is responsible for replacement of plastic trash bags/can liners as needed.

7. Clean and Supply Restrooms/Toilet Areas/Break Rooms.

7.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, countertops, appliances, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

No abrasives shall be used on hardware. Restrooms shall be left with a clean, pleasant scent/fragrance or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Walls and grout shall be free of all firm, spots, and detergent buildup. No abrasive and/or bowl cleaners are to be used to clean the drinking fountains.

7.2 Emergency Response. Contractor shall respond within 30 minutes of ACO notification to clean, disinfect and remove excess water from incidents such as overflowing toilets, urinals or sinks, floor drain backups, feces or vomitus.

7.3 Floor Care. All floor surfaces shall be maintained in accordance with the guidance above for non-carpeted floors with the additional of a germicidal/disinfectant shall be used when mopping the floor in restrooms.

19 February 2020

See Section 1.2, Non-Carpeted Floors.

7.4 Supplies Restockage. Contractor shall ensure restrooms/break room are stocked sufficiently with provided supplies including toilet tissue, paper towels, and hand soap on a daily basis. Supplies shall be stored in designated areas. Stock shall be in sufficient quantities so supplies do not run out before next service date. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

Contractor shall purchase and furnish items approved by the Government prior to use.

8. Dusting. Regular dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

8.1 Light Dusting, Low (under 6 feet). Dust all furniture, equipment, blinds, and all horizontal surfaces from the floor level to a height of six feet above the top of the floor surface. Low dusting shall include window sills, radiators, convectors and other surfaces to include stair railings, ledges, molding, ironwork, concrete and steel building columns.

8.2 High Dusting (Over 6 feet). High dusting in Installation Administrative

& Community Offices, Training/Education and Fitness Centers/Cafeterias shall only address ventilation supply and return diffusers.

Note: Lifts shall not be provided by the Government for any High Dusting activity.

9. Clean Interior Glass. Clean exposed interior glass surfaces including windows and mirrors. Lucite, plastic or any other transparent material shall be treated as glass. Clean adjacent trim where spillage or smears occur during the glass cleaning operation. The Contractor shall clean trophy and display cases, directory boards and other interior glass.

10. Doors (Knobs/side lights, vision panels/surrounding areas.) The

Contractor shall clean and sanitize doors, side lights / vision panels and surrounding areas.

11. Ventilation Supply and Return Diffusions, Lighting Fixtures (clean).

The Contractor shall clean/scrub all, including ceiling mounted, HVAC diffusers, grilles, supplies, and returns, and all light fixtures, and similar items.

12. Clean Kitchen and Breakrooms. The Contractor shall clean all kitchen and breakroom areas with the appropriate disinfection method, stock paper towels, clean the exterior of appliances and remove trash. The counters shall be wiped free of any food debris or other materials and disinfected. Paper towel holders shall be supplied with the same supplies as provided for restrooms. Clean the exterior of appliances such as refrigerators and microwaves, but the Contractor shall not be required to clean the interior of appliances. Use the appropriate cleaner for the surface type (ie. stainless steel or glass).

TASK

Administrative

Services

Clean/Supply Kitchens & Breakrooms

D

Clean/Supply Restrooms D

Disinfect Toilets/Urinals1A D

Clean Drinking Fountains D

Remove Trash D

Vacuum Cleaning D

Carpet Cleaning 1Y/

AR

Spot Clean A/R

Sweep Floors 2W

Wet Mop 2W

Dry Buff or Spray/Buff 2Y

Stripping/Finishing Tile 1Y

Low Dusting D

High Dusting 1Y

Wash Interior Glass 1W

Clean Doors, Doorframes D

Doors (Other than Entry Doors) 1W

Legend

D - Daily (M,T,W,TH,F)

1W - Once a Week

2W - Twice a Week

1M - Once a Month

2M - Twice a Month

A/R - As Required/Requested

1Y - 1 Time a Year

2Y - 2 Times a Year

Y/2- Every Other Year

Appendix A - Custodial Services Level of Services