IT and Telecom - End User as a Service: Help Desk;Tier 1-2,Workspace,Print,Output,Productivity Tools

Code DE10
Child
Spend Category Level 1
IT
Spend Category Level 2
Capability As a Service
Popular Federal Contract Opportunities
Not listed
Popular Federal Contract Awards
Not listed

PSC Category DE10 encompasses Information Technology and Telecommunications End User Services, specifically focusing on help desk support, workspace management, print and output services, and productivity tool provisioning. These services are critical for maintaining operational technology infrastructure across federal agencies, providing essential support for employee computing environments, technical troubleshooting, and software/hardware management. The category represents a comprehensive approach to supporting end-user technology needs within government organizations.

The federal contract awards in this category demonstrate a diverse range of IT support services, with contract values typically ranging from $10,000 to $350,000 and performance periods of one year. Notable contractors include Redhawk IT Solutions, FCN Inc., New TECH Solutions, and Thundercat Technology, frequently performing work for agencies like NASA, the Internal Revenue Service, and the Department of Veterans Affairs. Many awards are made through government-wide acquisition contracts like SEWP V, with a significant portion set aside for small businesses, including service-disabled veteran-owned, women-owned, and minority-owned small businesses. Performance locations are predominantly at federal agency facilities across the United States, with a concentration in government centers in Maryland, Virginia, and Washington, DC.

The federal contract opportunities in this category primarily seek specialized software licenses, maintenance services, help desk support, and technical support solutions. Agencies like NASA, the Internal Revenue Service, the Department of the Interior, and the Marine Corps are soliciting requirements for products including GitLab, Workspace ONE, Siemens PLM software, and various research and productivity tools. Most opportunities are set aside for small businesses, with performance locations spanning federal facilities nationwide. The opportunities demonstrate a continued focus on acquiring specialized IT solutions that support agency-specific operational and technological requirements, with an emphasis on maintaining and upgrading critical technology infrastructure.

Generated 1/19/25, 1:32 AM