RFP for Community Development Loan Servicing Software for the City of Wausau

The City of Wausau, in conjunction with the City-County Information Technology Commission (CCITC), is seeking proposals for community development loan servicing software to support the Finance and Community Development Departments. The RFP, released on November 28, 2018, targets a comprehensive software solution to manage approximately 450 loans across various funding sources and development grants. Vendors must provide a web-based platform with capabilities including loan document generation, multi-loan linking, event journaling, customizable correspondence, task management, GIS system integration, construction loan servicing, and credit bureau reporting. The software must support diverse loan types and offer robust features such as online borrower portals, electronic payment processing, and comprehensive delinquency management. Proposal evaluation will be weighted across several key criteria: 38% fit with requirements and environment, 20% cost, 15% record of performance on similar projects, 15% project approach and proposed schedule, and 10% firm's economic and technical resources. Key deadlines include December 12, 2018, for clarification and addenda requests, December 17, 2018, for posting responses, and a proposal submission deadline of 4:00 p.m. CST on December 21, 2018. The proposal evaluation is scheduled for January 2019, with contract negotiations and signing anticipated in February 2019.

The RFP does not explicitly specify set-aside designations or restrictions on respondent types. The current system is an IBM System i program developed in-house, serving 25 users across Community Development and Finance departments. Proposals must include comprehensive costs for installation, configuration, support, and data conversion, with maintenance and support cost proposals required for the first year and three subsequent years. The contract includes specific compliance requirements for PCI, HIPAA, and CIJIS standards, mandating business associate agreements, data security protocols, background check procedures, and annual security audits for cloud solutions. Payment structure is structured to limit upfront costs to no more than 20% of the total, with milestone-based payments and a final 30% payment upon Final Acceptance. Annual software maintenance increases are capped at the Consumer Price Index (CPI) plus 1%. While a specific budget range is not disclosed, the comprehensive requirements and multi-year support suggest a substantial investment in a robust, scalable loan servicing software solution tailored to the City of Wausau's specific community development needs.