NIGP 92056: Systems/Executive Software, Microcomputer

NIGP 92056 Systems/Executive Software, Microcomputer (Item) encompasses enterprise and departmental software platforms that state and local governments are actively procuring to modernize core operational systems — chiefly IT service management platforms, assessment and testing systems, grant and contract management tools, and customer experience dashboards. Recent solicitations show education, utilities, transportation, aviation, and municipal departments deploying these solutions to consolidate disparate legacy systems, automate workflow and incident management, improve data integration across enterprise infrastructure, and enhance customer-facing analytics and reporting.

State and local buyers soliciting under this code span school districts (Hillsborough County Public Schools in Florida), higher-education institutions (Valencia College in Florida), municipal utilities (Orlando Utilities Commission in Florida), state transportation departments (Texas Department of Transportation), city aviation authorities (City of Atlanta Department of Aviation), municipalities (City of Newnan in Georgia), and county government (Pinellas County in Florida). Florida jurisdictions dominate recent activity, driven by modernization of assessment platforms and ITSM infrastructure. Representative recent opportunities include Hillsborough County Public Schools' RFP (posted September 21, 2026, proposals due April 10, 2026) for a comprehensive student assessment platform to replace School City, with Small Business Encouragement Program set-aside requiring 20 percent reinvestment with certified small businesses in the Tampa Bay area; Orlando Utilities Commission's RFP (posted September 21, 2026, proposals due January 15, 2026) for an ITSM platform serving 2,000 end users and 200 IT agents across incident, change, problem, and asset management; Valencia College's RFI (posted October 19, 2026, due August 26, 2025) for an ITSM and customer service management platform with AI-powered chatbot integration and 99.9 percent uptime requirements; and Texas Department of Transportation's solicitation (posted July 8, 2026, due August 6, 2026) for a grant and contract management solution platform with implementation and data migration services. The City of Atlanta Department of Aviation has issued a multi-step sealed-bid IFB (initial prequalification posted August 5 and October 7, 2026) for a social media and customer feedback dashboard aggregating sentiment and engagement data across multiple platforms to support Hartsfield-Jackson Atlanta International Airport's customer experience operations.