Operations, Maintenance, Data Migration and Enhancement Services to Existing Salesforce System

The Oregon Department of Administrative Services (DAS) Procurement Services is seeking Operations, Maintenance, Data Migration, and Enhancement Services for an existing Salesforce System on behalf of the Oregon Department of Human Services (ODHS), Oregon Health Authority (OHA), and Oregon Eligibility Partnership Business of Information Services (OEPBIS). The procurement focuses on supporting vulnerable adult and child protection programs within the Salesforce Government Cloud, specifically covering three integrated modules: the Centralized Abuse Management (CAM) System, Corrective Action and Licensing Management Survey (CALMS), and Emergency Responsible Management System (ERMS). Proposers must demonstrate at least 5 years of experience in Salesforce operations and maintenance, with capabilities in managing sensitive information, system security, and complex integrated environments. The competitive sealed proposal method will evaluate submissions across multiple criteria, including executive summary, experience and capabilities, staffing plan, organizational profile, proposed scope of services, reference checks, performance metrics, and system requirements. The total possible evaluation points are 2,456, with the RFP released on 09/12/2025 and proposals due on 10/13/2025 at 12:00 PM PT. The initial contract term is anticipated to be two years with potential renewal options, and the state reserves the right to award the contract to the highest-ranking responsible proposer.

The RFP includes specific provisions for certified disadvantaged business enterprises under ORS 200.055, requiring proposers to provide an outreach plan that ensures equal opportunity for small businesses certified by the Oregon Certification Office for Business Inclusion and Diversity (COBID), including minority-owned, woman-owned, service-disabled veteran-owned, and emerging small businesses. While the submitted diversity information will not be scored, proposers must take reasonable steps to solicit and include certified firms in potential subcontracting opportunities. The contractor will be responsible for comprehensive system support, including incident management, defect resolution, and system enhancements following a structured change control process, with detailed Service Level Agreements and potential liquidated damages for non-compliance. Insurance requirements are extensive, covering professional liability, commercial general liability, and technology errors & omissions, with specific provisions for data privacy and security. Although a specific contract value is not explicitly stated in the provided documents, the procurement includes provisions for monthly Operations and Maintenance fees and fixed prices for deliverables, suggesting a substantial multi-year technology services contract with potential for significant financial investment.