DRAFT Third Party Administration (TPA) for COBRA/Domestic Partner and Retiree Continuation Coverage

Broward County, Florida is seeking a Third Party Administrator (TPA) through a draft Request for Proposals (RFP) No. GEN2131079P1 to manage COBRA, Domestic Partner, and Retiree Continuation Coverage for approximately 6,106 benefit-eligible employees across 50 county agencies. The TPA will be responsible for processing new hire COBRA/Domestic Partner notices (approximately 700 annually), initial qualifying event notices (484-560 annually), monthly billing and payment processing for 40 COBRA participants, 8 Domestic Partner participants, and 973 retirees. Additional services include processing PPACA 1095-C forms for 229 participants annually, managing Florida Retirement System premium payments, maintaining secure member and employer portals, providing customer service support, and issuing compliance notices and reporting. The procurement requires vendors to be licensed Third Party Administrators with a current and valid Certificate of Authority from the Florida Office of Insurance Regulation. Evaluation criteria include performance measures such as answering 90 percent of calls within 35 seconds, maintaining a 95 percent call connection rate, processing 95 percent of electronic eligibility files within four business days, and processing 95 percent of payments within three days of receipt. The RFP is scheduled for release with a proposal due date of January 21, 2026, for a contract term from May 1, 2026, through April 30, 2031, with an option for one additional two-year renewal term.

The solicitation does not specify explicit set-aside designations or restrictions for disadvantaged enterprises. Vendors must comply with Domestic Partnership Act requirements and undergo Criminal History Screening Practices certifications. Mandatory insurance coverage includes General Liability ($1,000,000 per occurrence), Cyber Liability ($1,000,000 per claim), and Professional Liability ($1,000,000 per claim). The County will pay a 2 percent administrative service fee plus mailing costs for COBRA and Domestic Partner monthly billing and monthly fees for Retiree billing and related services. The project will be funded entirely by County funds, with an anticipated contract value exceeding $500,000, which will require Board of County Commissioners approval. Pricing will be evaluated as part of the technical scoring, with points awarded using the formula: (Lowest proposed price/Proposer's price) × 20, contributing up to 20 points out of a total 100-point evaluation criteria. No incumbent vendor information was provided in the draft RFP documentation.