Claim Field Investigative Services

The City of Tallahassee, located in Leon County, Florida, has issued a Request for Proposals (RFP-111-25-KM) seeking qualified firms to provide comprehensive claim field investigative and adjusting services. The solicitation targets firms capable of investigating liability claims across multiple categories including general liability, automobile liability, premises liability, workers' compensation, and property damage claims. Respondents must demonstrate sufficient resources and qualified staff to conduct field investigations, provide detailed reporting, and process claims directly into the City's Assure Claims management system within 24 hours of investigation. The RFP requires vendors to maintain specific insurance coverages, including commercial general liability of $1,000,000 per occurrence, automobile liability of $1,000,000 per accident, workers' compensation coverage, and professional liability insurance of $1,000,000. Proposals will be evaluated on a 100-point scale, with 35 points for management and technical capability, 30 points for claim experience examples, 30 points for cost proposal, and 5 points for local vendor preference. Key dates include final questions due by December 24, 2025, proposal submissions due January 9, 2026 at 12:00 PM, a scoring meeting on January 20, 2026, and potential commission approval in February 2026.

The RFP includes provisions for local vendor preference, which requires businesses to maintain a fixed office in Leon, Wakulla, Gadsden, or Jefferson County for at least six months, hold required local business licenses, and either employ full-time local residents or be majority-owned by local residents. Vendors must complete multiple mandatory forms including a Local Vendor Affidavit, Conflict of Interest Disclosure, Non-Collusion Affidavit, Responsible Vendor Review, Drug-Free Workplace Certification, and References Form. The contract will be a five-year base period with potential for two one-year extensions, and the previous contract's annual rate was $285,692 plus allocated loss adjustment expenses. Between April 2021 and September 2025, the City generated 472 general liability claims and 396 vehicle accident claims, which provides context for the service volume. Respondents must demonstrate compliance with federal provisions regarding equal employment opportunity, debarment certification, and anti-lobbying requirements, and will be subject to review using the System for Award Management database to verify vendor responsibility.