Attachment_0040_-_Draft_Quality_Assurance_Surveillance_Plan_(West).pdf

W58RGZ-16-R-0271

ATTACHMENT 0040

Quality Assurance Surveillance Plan (QASP)

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For

Aviation Field Maintenance (AFM)

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Revision: 1 June 2017 Contract: W58RGZ-16-R-0271 Change History

Revision Changes 1 June 2017 Original.

Changes will be marked with a solid line in the right hand margin for the most recent revision only.

Table of Contents Page

1.0 Summary

2.0 Scope

3.0 Proponent for this Document

4.0 Roles and Responsibilities

5.0 Description of Services

6.0 Contract Quality Requirements

7.0 Surveillance Plan

8.0 Documentation Requirements

9.0 Performance Reporting

10.0 References

11.0 Definitions

Appendix A - Surveillance Matrix Appendix B - Acceptable Quality Levels

1.0 Summary

1.1. This Quality Assurance Surveillance Plan (QASP) is a Government-developed document used to determine if the Contractor’s performance meets the performance standards contained in the contract. The QASP establishes procedures on how the assessment, inspection, and/or oversight processes are conducted. It provides details about what will be monitored, how monitoring will take place, who will conduct the monitoring, and how monitoring efforts and results will be documented and reported.

1.2. The Contractor is responsible for implementing and delivering performance that meets contract standards using their Quality Control Plan. The QASP provides the structure for the government’s surveillance of the Contractor’s performance to assure they meet contract standards. The government shall be objective, fair and consistent in evaluating Contractor performance.

1.3. This QASP is not part of the contract nor is it intended to duplicate or replace the Contractor’s Quality Control Plan. This QASP is a living document with flexibility designed to allow for an increase or decrease in the levels of surveillance necessary based on Contractor performance or the Government’s perceived risk levels.

1.4. The Government may provide a copy of the QASP to the contractor to facilitate open communication. This is not required. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the Contractor.

1.5. The QASP should ensure early identification and resolution of performance issues to minimize impact on mission readiness.

1.6. Authority for issuance of this QASP is provided under the Federal Acquisition Regulation Part

52.246 of Inspection of Services clause which provides for verification by the Procurement Contracting Officer (PCO) or authorized representative that the service conforms to the requirements in the contract.

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2.0 Scope

2.1. Regional/Theater Aviation Sustainment Manager or regions as described in Attachment 0004

Areas of Responsibility

3.0 Proponent for this Document

3.1. Quality Management Division (QMD) Chief; Aviation Field Maintenance Directorate (AFMD)

3.2. All changes to this document shall be submitted to QMD for review and implementation. Send feedback to: usarmy.redstone.amcom.mbx.afmd-qa@mail.mil; include in the subject line “QASP Change Request.”

4.0 Roles and Responsibilities

4.1. Procurement Contracting Officer (PCO): The PCO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The PCO shall also ensure that the Contractor receives impartial, fair, and equitable treatment under this contract. The PCO determines the final assessment of the Contractor’s performance. The PCO shall appoint and define roles for contract administration duties (Contracting Officer’s Representative, Quality Assurance Specialist, or Quality Assurance Representative), see FAR 46.103 contracting office responsibilities.

4.1.1. Include in the solicitation and Contract the appropriate quality requirements (6.1)

4.1.2. Reporting CPAR information (9.1)

4.1.3. Function as the focal point for the distribution of performance reports to the Contractor

(9.3)

4.2. Regional/Theater Aviation Sustainment Manager (RASM/TASM)

4.2.1. The RASM/TASM is the manager of government contract oversight assigned to the region defined in the Contract. They are issued appointment orders by the PCO as the Regional COR supervising Site COR within the region. RASM/TASM report directly to the AFMD Director for maintenance activities and contract administration. They supervise the SQAS for the region.

4.3. Contracting Officer’s Representative (COR): The COR is responsible for providing continuous technical oversight of the Contractor’s performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the Contractor’s actual performance. The purpose is to ensure that the Contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the PCO. The COR is required to provide an annual performance assessment to the PCO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government’s behalf.

4.3.1. Has the right to audit, inspect, and test product or processes while work is in process (6.4)

4.3.2. Ensures compliance with higher-level quality standards (6.5)

4.3.3. Verify performance to acceptable quality levels (6.7)

4.3.4. Ensure positive, open, and timely communications between PCO, AFMD, and the

Contractor (7.2)

4.3.5. Evaluate Contractor performance against contract requirements (7.2)

4.3.6. Execute the QASP in Appendix A - Surveillance Matrix

4.3.7. Maintain the COR file per the DoD COR Handbook (7.3)

4.3.8. Determine the frequency and types of inspections and data reviews (7.4.2 and 7.4.3)

4.3.9. Initiate corrective action requests (8.3)

4.3.10. Report CPAR information (9.1)

4.4. AFMD Quality Management Division (QMD): QMD shall be responsible for setting quality policy and standardization necessary for AFMD. QMD resources are available for support on a regional or site level as requested and may also interface with AFMD customers related to quality issues. QMD shall promote continuous improvement, safety, and environmental management functions too.

mailto:usarmy.redstone.amcom.mbx.afmd-qa@mail.mil

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4.4.1. Proponent for this Document (3.1)

4.4.2. Determine when higher-level contract quality requirements are necessary (6.2)

4.4.3. Establish an acceptable quality level (6.7)

4.4.4. Set the surveillance frequencies in the surveillance matrix (7.4.1)

4.4.5. Provide a standard operating procedure for the quality auditing process (7.4.1)

4.4.6. Plan APT Audits (7.4.5)

4.4.7. Provide engineering support or facilitate performance measurement (7.6)

4.4.8. Support the CPAR reporting process and report Contractor quality performance (9.1)

4.4.9. Establish metrics used on a regional level (9.2)

4.5. Regional/Theater Supervisory Quality Assurance Specialist (SQAS): The SQAS shall be the lead QAS for the region assigned.

4.5.1. Audit, inspect, and test product or processes while work is in process (6.4)

4.5.2. Ensure adequate attention is given to Contract requirements (6.5)

4.5.3. Evaluate Contractor performance against contract requirements (7.2)

4.5.4. Ensure surveillance activities are planned and executed according to this QASP (7.3, 7.4.1, and 7.4.2)

4.5.5. Coordinate with AFMD QMD to establish the correct baseline and changes to the

Surveillance Matrix (7.4.1)

4.5.6. Initiate Corrective Actions for nonconforming requirements (8.3)

4.5.7. Support the CPAR reporting process (9.1)

4.5.8. Establish metrics for site level performance tracking (9.2)

4.5.9. Share information to promote continuous improvement (9.3)

4.6. Quality Assurance Specialist (QAS): A QAS may be assigned to support the COR and will have appointment orders from the PCO. The QAS ensures the contractor is in compliance with contractual requirements, evaluates and documents contractor performance, follows up with the contractor on documented deficiencies, and provides input for the Contractor performance evaluation activities.

4.6.1. Audit, inspect, and test product or processes while work is in process (6.4)

4.6.2. Ensure adequate attention is given to Contract requirements (6.5)

4.6.3. Evaluate Contractor performance against contract requirements (7.2)

4.6.4. Ensure surveillance activities are planned and executed according to this QASP (7.3)

4.6.5. Initiate Corrective Actions for nonconforming requirements (8.3)

4.6.6. Share information to promote continuous improvement (9.3)

4.7. Quality Assurance Representative (QAR): A QAR is appointed by orders from the PCO and performs specific quality assurance duties as assigned by the COR through the SQAS. The QAR assists with government oversight of contracted aircraft maintenance and services to ensure contractual and regulatory compliance by the contractor for specific efforts as defined by the appropriate COR and SQAS. The QAR does not perform the functions of a Technical Inspector (TI) in the army’s sense of the word. They do however verify the work was accomplished IAW applicable instructions and contractual requirements.

4.7.1. Audit, inspect, and test product or processes while work is in process (6.4)

4.7.2. Ensure adequate attention is given to Contract requirements (6.5)

4.7.3. Evaluate Contractor performance against contract requirements (7.2)

4.7.4. Ensure surveillance activities are planned and executed according to this QASP (7.3)

4.7.5. Initiate Corrective Actions for nonconforming requirements (8.3)

4.7.6. Share information to promote continuous improvement (9.3)

4.8. Government Flight Representatives (GFR): GFR performs the Contract Administration Services (CAS) functions, per FAR Part 42.302, specifically to maintain surveillance of flight operations. The GFR is responsible for ensuring Contractors establish and follow written procedures IAW AR 95-20. A GFR is bound by AR 95-20 for all Contractor aircrew and flight approvals.

4.8.1. Audit, inspect, and test product or processes while work is in process (6.4)

4.8.2. Ensure adequate attention is given to Contract requirements (6.5)

4.8.3. Evaluate Contractor performance against contract requirements (7.2)

4.8.4. Ensure surveillance activities are planned and executed according to this QASP (7.3)

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4.8.5. Validate Contractor processes according to AR 95-20 or higher level quality requirements (7.4.4)

4.8.6. Initiate Corrective Actions for nonconforming requirements (8.3)

4.8.7. Share information to promote continuous improvement (9.3)

4.9. Aviation Program Team (APT): The APT is responsible for performing the FAR Part 42.302 CAS mission. An APT consists of the GFR and alternates, Government Ground Representatives (GGRs), Contract Safety Specialist/Contract Safety Manager (CSS/CSM), and QAS. The GFR leads the APT and the team’s purpose is to ensure all aspects of aircraft safety (flight, ground, and industrial) are adequately addressed.

4.9.1. Conduct audits as planned by AFMD QMD to validate the Contractor’s compliance to AR 95-20 requirements (7.4.5)

4.10. Maintenance Compliance Inspection (MCI)

5.0 Description of Services

5.1. AFMD provides Field and Sustainment Maintenance, installation of Maintenance Work Orders

(MWO), and limited depot level repairs authorized on a case-by-case basis by the US Army Aviation and Missile Research Development Engineering Center (AMRDEC) office. AFMD also performs aviation Reset In Accordance With (IAW) appropriate aircraft maintenance manuals.

5.2. Through Service Acquisition Contracts with Aviation Maintenance Companies, AFMD manages the acquisition support to execute these Field and Sustainment Maintenance activities. AFMD coordinates with other customers, Army commands, and support groups to coordinate, oversee, and accomplish the acquisition of these Contractor services.

5.3. AFMD Contractors perform daily and routine maintenance per the appropriate series manuals on all aviation and ground support equipment and Government furnished property and equipment.

Maintenance support may also include transient and rotational units, aircraft participating in joint training exercises, mobilization, pre-mobilization aircraft, and approved Foreign Military Sales (FMS) cases.

6.0 Contract Quality Requirements

6.1. The PCO shall include in the solicitation and Contract the appropriate quality requirements. The type and extent of contract quality requirements needed depends on the particular acquisition.

These may range from Functional Quality Acceptance (FQA) or a requirement to implement a comprehensive Contractor managed Quality Control Plan.

6.2. AFMD QMD shall determine when higher-level contract quality requirements are necessary, evaluate the risk of nonconformance, and advise the PCO about which higher-level standards should be applied and included in the solicitation and contract.

6.3. When a Contractor Quality Control Plan is required for a contract, it shall call for the contractor to provide and maintain a Contractor managed inspection system acceptable to the Government.

The Government will review and accept the Contractor’s Quality Control Plan as a Contract Data Requirements List (CDRL) deliverable.

6.4. The COR, SQAS, QAS, GFR, or QAR also has the right to audit, inspect, and test product or processes while work is in process. These Government representatives shall ensure that the Contractor is required to keep complete records of their inspection activities and make these available to the Government for review.

6.5. Requiring compliance with higher-level quality standards is necessary in this solicitation and allowed per FAR 46.203. This contract requires the Contractor to control such things as following the work procedures, organized work operations, in-process quality validation, environmental, or safety controls, aviation product testing and inspection. COR, SQAS, QAS, GFR, or QAR must ensure adequate attention is given to such factors as workplace organization, work planning, work instructions, technical documentation, product documentation control, and tool and equipment calibration and control. Higher-level quality standards have been identified for use in this contract. Examples of higher-level quality standards include overarching quality management system standards such as AS9110, AR 95-20, ISO 14001, AMCOM Regulation 702-7, and AMCOM Policy 200-001.

6.6. Performance-based contracts for services shall include a Performance Work Statement (PWS), measurable performance standards, and the method of assessing contractor performance

1 June 2017 Page 6 of 11 against performance standards. The PWS describes the expected work results of the service provided by the Contractor and enables assessment of work performance against measurable performance standards. The PWS includes Performance Objectives and Performance Standards. The higher-level quality standards will also be identified in the PWS.

6.7. Where some deviation from the performance standard is accepted, an Acceptable Quality Level (AQL) will be established by the AFMD QMD. These AQL will be listed in the QASP as (Appendix B - Acceptable Quality Levels) and shared with the PCO, COR, SQAS, and Contractor prior to implementation.

7.0 Surveillance Plan

7.1. A time-and-materials contract provides no positive profit incentive to the Contractor for cost control or labor efficiency. Therefore, appropriate Government surveillance of contractor performance is required to give reasonable assurance that efficient methods and effective cost controls are being used.

7.2. The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional and non-adversarial relationship with the PCO, AFMD, and the Contractor. The COR shall ensure positive, open, and timely communications between PCO, AFMD, and the Contractor. The foundation of this relationship is built upon objective, fair, and consistent COR, SQAS, QAS, GFR, and QAR evaluations of Contractor performance against contract requirements. These Government representatives use the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The Government representative’s function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the Contractor’s performance.

Additionally, this QASP is based on the premise that the Contractor, not the Government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

7.3. This QASP will include a matrix (Appendix A - Surveillance Matrix) summarizing a list of performance objectives and standards taken from the contract requirements and PWS. These are performed by the Contractor and have to be validated by the Government (COR, SQAS, QAS, GFR, or QAR). This matrix details the method of surveillance the Government will use to validate the PWS performance standards. The validation results of each performance standard will be documented in the COR file per the DoD COR Handbook.

7.4. Methods of Validation

7.4.1. Auditing: There will be at least two types of auditing programs for this contract. One is the

Aviation Program Team audits, see paragraph 7.4.5. The second is QASP auditing. QASP Auditing activities shall be planned by the SQAS for each region. The frequency of the audits shall be as per the Surveillance Matrix or may be more frequently if necessary. If the SQAS wishes to reduce the frequency of auditing to be less than that called for in the Surveillance Matrix, the SQAS will contact AFMD QMD to establish the correct baseline and change the Surveillance Matrix as needed. AFMD QMD shall provide a standard operating procedure for the quality auditing process. The Government shall share immediately with the Contractor the results of any auditing to promote Contractor continuous improvement.

The Government may issue Corrective Action Requests resulting from audits.

7.4.2. Inspection: Inspection activities shall be planned by the SQAS for each region. The frequency and types of inspections shall be determined by the SQAS and COR based on the Contractor’s performance, economics of the resources available, and quality risk to the Government. Inspection results shall be recorded and retained for later use and inclusion into the COR file (see paragraph 8.2). The Government shall share immediately with the Contractor the results of any inspection to promote Contractor continuous improvement.

The Government may issue Corrective Action Requests resulting from inspections.

Incoming inspections, Random Fifty inspections, Final Quality Acceptance (FQA), Maintenance Test Flights (MTF), and Final Acceptance (FA) are all types of inspections used by AFMD.

7.4.3. Data Review: Data Review activities shall be planned by the SQAS for each region. The frequency and types of Data Reviews shall be determined by the SQAS and COR based on the Contractor’s performance, economics of the resources available, and quality risk to the Government. The results from Data Reviews shall be recorded and retained for later use

1 June 2017 Page 7 of 11 and inclusion into the COR file. The Government shall share immediately with the Contractor the results of any Data Review to promote Contractor continuous improvement.

The Government may issue Corrective Action Requests resulting from Data Reviews.

7.4.4. Government Flight Representatives (GFR) shall be assigned to each region by AFMD management and per the process in AR 95-20. Each GFR shall receive appointment letters per the Army Regulation. The GFR may also include PWS or higher level quality requirements associated with this QASP as part of their Contractor validation activities.

Should the GFR identify any nonconformance with Contract requirements, they may issue a Corrective Action Request (CAR) (reference 10.3 AFMD-QA-INST-009 Corrective Action Program).

7.4.5. Aviation Program Team (APT) Audit: The APT shall conduct audits as planned by AFMD QMD to validate the Contractor’s compliance to AR 95-20 requirements. These auditing events shall be planned in advance and the Contractor notified prior to the team assembling on site for the audit. The Contractor shall be notified of the auditing process, team members, team leadership, audit dates, and audit out brief with preliminary findings to be presented to the PCO. The APT may also include PWS or higher level quality requirements associated with this QASP as part of their Contractor validation activities. Should the APT identify any nonconformance with Contract requirements, they may issue a Corrective Action Request (CAR) (reference 10.3 AFMD-QA-INST-009 Corrective Action Program).

7.5. Performance objectives and standards collectively identify the desired outcomes for quality.

Performance Standards typically define the level of service required under the contract to successfully meet the performance objective. The validation methodology (Appendix A - Surveillance Matrix) defines a plan of how, when, and what will be assessed to measure performance. The Government performs surveillance using this QASP to determine the quality of the Contractor’s performance as it relates to the performance element standards. This Surveillance Matrix can easily be translated into a Performance Requirement Summary (PRS) forming the foundation of the COR’s inspection checklist. The PRS is releasable to the contractor but the QASP is an internal Government document.

7.6. Performance Measurement is critical to identifying and defining trends for improvement. Using the data generated through section 7.4 Methods of Validation the Government shall evaluate and analyze this information for trends, statistical tendencies, or the application of process controls. While most of this data is available on the regional level, QMD shall provide engineering support or facilitate these activities.

8.0 Documentation Requirements

8.1. Auditing Results: Auditors shall take notes during audit events as a record of objective evidence (reference 10.5 AFMD-QA-INST-007 Quality System Audit). All nonconformance findings shall be documented in the Corrective Action System (reference 10.3 AFMD-QA-INST- 009 Corrective Action Program). Audit results shall be provided to the Contractor at the closing of the audit. These results shall also be included in the COR file.

8.2. Inspection Results: Inspection results shall be recorded and retained for later use and inclusion into the COR file. These results shall be shared with the Contractor as soon as possible to promote continuous improvement. At a minimum, inspection results shall contain the date of inspection, location, product (tail number, part number, etc.), criteria or standard for inspection, who conducted the inspection.

8.3. Corrective Action Requests (CAR): When the Government (COR, SQAS, QAS, GFR, or QAR) identifies a nonconformance to the contract requirements a CAR may be initiated according to paragraph 10.3 AFMD-QA-INST-009 Corrective Action Program. It is the judgment of the SQAS and COR to determine the appropriate level of CAR or if a CAR is issued. Government issued corrective actions are used to track individual issues to closure and ensure the correct and final closure. These are documented and tracked in a CAR Log so that a historical database exists and is utilized to identify trends. The corrective action log is also used to support reporting Contractor performance, see paragraph 9.0 Performance Reporting.

9.0 Performance Reporting

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9.1. Contractor Performance Assessment Reporting System (CPARS): The Government shall collect and report on the Contractor’s performance according to DoD CPARS guidelines (reference 10.8 DoD Contractor Performance Assessment Reporting System (CPARS) Policy Guide). The CPARS process establishes procedures for the collection and use of Past Performance Information (PPI) for business sector contracts. CPARS-generated PPI is one of the tools used to communicate contractor strengths and weaknesses to source selection officials and Contracting Officers. The PCO and the COR are primarily responsible for reporting CPAR information. QMD and SQAS both support the reporting process via data collection and analysis.

QMD shall be responsible for reporting Contractor quality performance (reference 10.4 AFMD- QA-INST-013 CPAR Reports).

9.2. Metrics are developed and used by the Government to track Contractor performance over time.

These are also analyzed for trends that support continuous improvements. QMD shall establish metrics used on a regional level. The SQAS shall establish metrics for site level performance tracking. The Government will monitor these metrics to ensure they are tracking the correct characteristics and accurately represent the Contractor’s performance.

9.3. Distribution of Performance Reports shall be through the PCO only. The COR may be authorized to provide performance information but only at the PCO’s permission and knowledge.

Information may be shared between the COR, GFR, SQAS, QAS, or QAR and Contractor to promote continuous improvement. Any performance related information shared through this process shall be provided as reference only for continuous improvement. Negative performance shall only be provided through the Government CAR process, CPAR, or directly through the PCO (such as APT findings).

10.0 References

10.1. Contract W58RGZ- -

10.2. Contract Attachment 0001 Performance Work Statement (PWS)

10.3. AFMD-QA-INST-009 Corrective Action Program

10.4. AFMD-QA-INST-013 CPAR Reports

10.5. AFMD-QA-INST-007 Quality System Audit

10.6. DoD COR Handbook 12 March 2012

10.7. DoD Guidebook for Performance-Based Services Acquisition (PBSA)

10.8. DoD Contractor Performance Assessment Reporting System (CPARS) Policy Guide

10.9. Quality Assurance Representative (QAR) Government Surveillance Briefing AMCOM AFM

Contract

10.10. Part 52.246 of the Federal Acquisition Regulation, Inspection of Services

11.0 Definitions

11.1. Measurable Performance Standard: A required or agreed level of quality that is mission related, clear, measurable, and outcome oriented. These are used to determine the quality of a process or establish the performance level required by the government.

11.2. Acceptable Quality Level (AQL): Determines the minimum standard that must be met for acceptable delivery of product quality. The AQL recognizes that perfection is near impossible or cost prohibitive for some contract items. In some cases it is normal to accept a small amount of deviation from the specified quality level. The AQL determines the amount of deviation tolerated with a predetermined value selected by the Government and known by the Contractor.

11.3. Contractor Performance Metrics: Measurement tools used to illustrate Contractor compliance to Performance Standards and AQLs. Example: Cost, Schedule, Performance

11.4. Audit: An onsite, in person observation or review that examines a process as a snapshot in time, visual/physical evaluation of an on-going activity/process.

11.5. Inspections: A non-destructive inspection, investigation, or testing of a product or services to determine their conformity to specifications or requirements (TB and TMs) usually without special laboratory equipment or procedures.

11.6. Data Reviews: An evaluation of historical evidence for the accuracy of the data and/or the evaluation of a contractor’s performance data or outcomes are verified.

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Appendix A - Surveillance Matrix

AQL PWS Activity Responsi Method Frequency Standard CPARS

TBD…

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Attachment 00

W58RGZ- -

Surveillance Activity Surveillance

Frequency Surveillance Method Applicable PWS

Paragraph Requirement or Standard

Aviation Program Team (APT) Surveys Semiannual APT Audit Team AR 95-20 HAZMAT Monthly QAS Audit AR 385-10

PPE Monthly QAS Audit AR 385-10

Safety Monthly QAS Audit AR 385-10, AR 95-20, and OSHA

29 CFR 1910.22

Environmental Management System Monthly QAS Audit ISO 14001:2004, AMCOM Policy 200-001

Paint Operations

Quarterly

QAS Audit

AR 750-1, TM 55-1500-345-23,

MIL-DTL-53072, and AMCOM Safety Message GEN-MIM-10-002

Accident Investigation and Reporting Process Each GFR Data Review AR 95-20, DA PAM 385-90, and

DA PAM 385-40

Security

Monthly

COR Audit

AR 190-13, AR 25-2, AR 530-1,

DOD 5200-08-R, DTM-08-003,

DTM-08-006, DFARS Part 211.106, DoD 8570.01-M, FAR 52.204-2, DoD 5220.22-M

Government Property Management Monthly COR Audit AR 735-5 Ground Support Equipment Quarterly QAS Audit AR 95-20

TMDE Control Quarterly QAS Audit AR 750-43, AR 25-400-2, TB 750- 25, TB 43-180, and TC 3-04.7

NTV Management and Operator Licensing

Quarterly COR Audit DODI 4500.36

ECOD/MEC Random COR Data Review Adhere to PWS Requirements

Army Oil Analysis Program Quarterly QAS Audit AR 750-1 and TB 43-0211

Fueling/Defueling Operations (if appropriate)

Quarterly QAS Audit TM 55-2320-279-14 and TM 4- 43.31

COOP Program Policy and Planning Semiannual COR Audit AR 500-3 and DA PAM 25-1-2

Flight Test and Ground Run Personnel Quarterly GFR Audit AR 95-20 and AR 95-1

Employment Annual COR Review DoD 5500.07-R The Aviation Field Maintenance Directorate Supervisory Quality Assurance Specialist retains the right to increase Surveillance Frequency on an “as needed” basis.

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Attachment 00

W58RGZ- -

Appendix B - Acceptable Quality Levels

B-1 Aviation Program Teams (APT) B-1.1 The pass/fail criteria will be given as part of the introduction and out brief.

B-2 Inspections

B-2.1 Inspections are pass/fail basis using criteria in Technical Documentation such as Technical Bulletins and Technical Manuals.

B-3 Data Reviews and Audits

B-3.1 During these activities, each nonconformance will be classified into a Finding and scored according to risk (Extremely High, High, Medium, or Low).

B-3.2 Risk Matrix for Scoring Findings Risk Level Score Extremely High 5 High 3 Medium 1 Low 0.25

B-3.3 Audit scores are accumulated for a Total Audit Score B-3.4 Any Total Audit Score greater than fifteen (>15) indicates an elevated risk to AFMD and reported as Fail.

B-3.5 Observations may be recorded, but not scored.