Attachment_0001_-_AFM_Performance_Work_Statement_(West).pdf

W58RGZ-16-R-0271

Attachment 0001 29 January 2018

Performance Work Statement (PWS) Aviation Field Maintenance – West Region

29 January 2018

Revision: 29 January 2018

Performance Work Statement

Change History

Revision Changes

27 February 2017 Original for RFP 24 March 2017 Changed paragraph 2.6.2 Subcontract Management to add Small

Business Subcontractor requirements. Added Security requirements to paragraph 4.1.1 and CAC requirements to paragraph 4.1.4.

18 May 2017 Changed section 4.1. Security Updated DoD requirements in paragraph 4.1.3 and 4.1.13.

03 August 2017 Revised The Following Attachment Numbers: 0013, 0015, 0016, 0019, 0021, 0022, 0024, 0025, and 0028. Added the following GFP Attachment Numbers: 0029, 0030, 0031, 0032, 0033, and 0034.

21 December 2017 1) Change to paragraph 3.1.10.5 to be IAW Property Control Plan.

2) Added 3.1.1.11 Single Government issued email requirement.

3) Additions to overtime requirements in 2.6.6.

4) Changed requirements for Contractor Regional Program Management Headquarters, paragraph 3.1.1.

5) Corrected paragraph references 3.1.3.1, 3.2.3.1, 3.2.3.2, 3.2.3.3, 3.2.3.4, 3.2.3.5, 3.2.3.7, 3.2.3.8, 3.2.4, 3.2.4.9, and 4.2.6.

6) Added paragraph 4.9.1.1. Basic Schedule Information for Theater Support.

7) Paragraph 4.5 changed the first sentence only.

8) Paragraph 3.1.1 added the last two sentences.

9) Changed Attachment 0027 to 0028 in 4.9.1.

29 January 2018 1) Change paragraph 2.6.6 to submit requests to COR.

2) Change paragraphs 3.1.13 Material and Reimbursable Non-Material Expenses and sub-paragraphs 3.1.13.1 through 3.1.13.9.

Table of Contents PWS Section Page Change History

1. Performance Work Statement (PWS) Summary

1.1. Introduction

1.2. Mission

1.3. Scope

1.4. Applicable Documents

1.5. Government Provided Base Support

2. General Requirements

2.1. Flight and Ground Operations Requirements

2.2. Property and Supply Management Requirements

2.3. Non-Personal Services

2.4. Business Relations

2.5. Contract Administration and Management

2.5.1. Contract Management

2.5.2. Contract Administration

2.5.3. Contractual Changes

2.6. Personnel Administration

2.6.1. Contractor Physicals

2.6.2. Subcontract Management

2.6.3. Ethics/Standards of Conduct

2.6.4. Labor Strike Planning

2.6.5. Location and Hours of Work

2.6.6. Weekends/Holidays/Overtime

2.6.7. Rescheduling Lost Work Time

2.6.8. Surge Requirement

2.6.9. Key Personnel Roster

2.7. Contractor Personnel, Disciplines, and Specialties

2.8. Training

2.8.1. New Equipment Training (NET)

2.8.2. Airframe Condition Evaluation (ACE) Inspector Training

2.8.3. Crewmember/Non-Crewmember Records

2.8.4. Hazardous Material (HAZMAT) Training

2.8.5. On-the-Job Training (OJT)

2.9. Motor Vehicle Operator Licenses/Maintenance

2.9.1. Commercial Driver's License (CDL)

2.9.2. Preventive Maintenance Checks and Services (PMCS)

2.10. Travel and Off-site Operations

2.11. Data Accession List (DAL)

2.12. Contractor Employee Retention Program

3. Performance Requirements

3.1. Program Management Requirements

3.1.1. Regional Program Management (PM) Personnel

3.1.2. Chief Pilot

3.1.3. Regional Aviation Safety Officer (ASO)

3.1.4. Regional Quality System Management

3.1.5. Internal Metrics

3.1.6. Flight/Ground Operation Procedures (FOP/GOP)

3.1.7. Business and Financial Accounting Information

3.1.8. Reporting Requirements

3.1.9. STAMIS Automation Tools

3.1.10. Government Furnished Property (GFP)

3.1.11. Program Management Reviews (PMR)

3.1.12. Lead Pilot

3.1.13. Material and Reimbursable Non-Material Expenses

3.1.14. Travel Expenses

3.1.15. Log Support Expenses

3.2. Aviation Field and Sustainment Maintenance

3.2.1. General Maintenance Support

3.2.2. Logistics Management

3.2.3. Aviation Missions Support

3.2.4. Back Shop Support

4. Special Requirements

4.1. Security

4.1.1. Security Requirements

4.1.2. Continuity of Operations (COOP)

4.1.3. Common Access Card (CAC)

4.1.4. Classified/Sensitive Items

4.1.5. Contractor Employee Identification

4.1.6. Third Party Contractors Credentials

4.1.7. Installation Security Policy

4.1.8. Installation Emergencies and/or Elevated FPCON Levels

4.1.9. Security Training

4.1.10. Key Control

4.1.11. Antiterrorism (AT) Training

4.1.12. iWatch Training

4.1.13. Information Assurance (IA) and Information Technology (IT)

4.1.14. Operations Security Training

4.1.15. Threat Awareness Reporting Program (TARP)

4.1.16. Delivery in a Foreign Country

4.1.17. Army Training Certification Tracking System (ATCTS)

4.2. Safety

4.2.1. Site Safety Staff

4.2.2. Site Safety Specialist (SSS)

4.2.3. Additional Duties Safety Officer (ADSO)

4.2.4. Mishap Notification and Investigation

4.2.5. Accident/Incident Reporting

4.2.6. Personal Protective Equipment

4.2.7. Initial Work Area Safety Audit

4.2.8. Communications Frequency Management

4.3. Environmental Requirements

4.3.1. Environmental Compliance Designee (ECD)

4.3.2. EMS Control Measures

4.3.3. EMS Noncompliance

4.3.4. EMS Training

4.3.5. Host Installation Policy

4.3.6. Hazardous Cargo Certification and Inspection

4.3.7. HAZMAT

4.3.8. HAZMAT Management

4.3.9. Green Procurement

4.3.10. Notification of Federal and State Regulators

4.3.11. License and Certification

4.3.12. Inspections of Work Sites

4.3.13. Reporting Noncompliance

4.3.14. Prevention of Storm Water Pollution

4.3.15. Protection of Sensitive Areas

4.3.16. Noise

4.3.17. Mercury

4.3.18. Industrial Hygiene Studies

4.4. Housekeeping

4.5. Transition

4.5.1. Transition-In

4.5.2. Transition-Out

4.6. Quality

4.6.1. Quality Control

4.6.2. Technical Reference Library

4.6.3. Quality Management System

4.6.4. Product Quality Deficiency Report (PQDR)

4.6.5. Foreign Object Elimination/Foreign Object Debris (FOE/FOD)

4.6.6. Continuous Improvement

4.7. Tool Control Program

4.8. Government Approval for Aircrew Qualifications

4.9. OCONUS Requirements

4.9.1. General Requirements

4.9.2. Employment of Third Country Nationals

5. Definitions & Acronyms

1. Performance Work Statement (PWS) Summary

Vision Statement: To provide high quality, efficient Aviation Maintenance that ensures the best product to the customer.

1.1. Introduction

This PWS establishes the requirements for the Contractor Team to provide Aviation Field and Sustainment Level Maintenance for the Aviation Field Maintenance Directorate (AFMD).

1.2. Mission

Provide Aviation Field and Sustainment Level Maintenance Support, Aircraft Modifications, and Other Logistical Services to Aviation Customers Worldwide.

Perform daily and routine maintenance, per the appropriate series manuals, on all aviation and ground support equipment, Government Furnished Property (GFP), and other AFMD mission equipment. Maintenance support may also include transient and rotational units, aircraft participating in joint training exercises, mobilization, pre-mobilization aircraft, and approved Foreign Military Sales (FMS) cases.

1.3. Scope

This PWS establishes the requirements for Contractor maintenance teams to provide quality Aviation Field and Sustainment Level Maintenance worldwide at the best value to the Government. It will encompass Reset, non-standard repairs with maintenance engineering approval, installation and removal of Modification Work Orders (MWO), Combat Aviation Brigade (CAB) Pass-back Maintenance Support, Multinational Force and Observers (MFO), Regional Contract Management Oversight, National Maintenance Program (NMP) as approved, maintenance management, Port Operations, Pre-mobilization (Pre-MOB) & Mobilization (MOB), Unit Support, Storage, Analysis, Failure, Evaluation and Reclamation Satellite Program (SAFR-LITE), Crash and Battle Damage (CBD), Battle Damage Assessment and Repair (BDAR), Unmanned Aerial Vehicle (UAV) maintenance, Aviation Life Support Equipment (ALSE), Airframe Condition Evaluation (ACE), Sustainment Maintenance, Foreign Military Sales (FMS), Leave Behind Equipment (LBE), Validation/Verifications, Light Utility Helicopter (LUH) mission and support, Airframe Inspection Maintenance and Sustainment (AIMS), Downed Aircraft Recovery Team (DART), Retrograde Operations, requirements for any Government agency, and other reimbursable maintenance support for customers within the Continental United States (CONUS) and Outside the Continental United States (OCONUS). See Contract Attachments 0004 Areas of Responsibility and 0024 Capabilities or Missions by Location.

1.4. Applicable Documents

Applicable top level documents are contained in Contract Attachment 0002 Document Summary List (DSL) by number, title, and date. The document versions specified on the DSL take precedence over the generic references (without revision letters) cited in the PWS. Contract Attachment 0015 Technical Bulletins (TB) and Technical Manuals (TM) includes the technical or logistical information for mission success. The Contractor shall ensure the use of current up-to-date technical or logistical information for the performance of this contract.

The Contractor shall maintain this logistical information at each work location and make it available for use.

1.5. Government Provided Base Support

Base support will be provided by the Government to the Contractor. Base support includes Government-controlled working space, material, equipment, vehicles, services (including automatic data processing and any Government communication systems for official business), or other support which the Government determines can be made available at, or through, any Government installation where this contract shall be performed. Government property in the possession of the Contractor provided by base support shall be used and managed IAW paragraph 3.1.10 of the PWS and local policies.

The Government will provide to the Contractor weapon systems and support equipment required in the performance of field and sustainment maintenance support together with all kits, equipment, parts and material to be installed in such weapon systems and support equipment in the performance of the work requirements of any contract issued. The Government will provide all fuel, oil lubricants and coolants associated with contractual services. The Government will provide facilities and equipment such as access to telephone, electric power, compressed air, hydraulic equipment, testing equipment and facilities, work stands, (both fixed and portable type), work space including laboratory facilities, and maintenance and area security.

The Government support will, unless otherwise stipulated in the contract schedule, be provided on a no-charge-for-use basis and the value will be a part of the Government's contract consideration.

2. General Requirements

The Contractor shall furnish all personnel (knowledge, skills, and abilities), management, material, parts, supplies, transportation, and equipment, except as provided herein as Government furnished, see paragraph 1.5. The Contractor’s workmanship shall be of a quality that assures all maintenance accomplished meets all applicable standards for serviceability and support.

2.1. Flight and Ground Operations Requirements

The Contractor shall comply with AR 95-20 requirement for flight and ground operations involving work performed on aircraft in performance of this Contract.

2.2. Property and Supply Management Requirements

The Contractor shall comply with AR 710-2 supply management policy for the accountability and assignment of property and stock being stored.

2.3. Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances will the Government assign tasks to, or prepare work schedules for, individual Contractor employees. The Contractor shall manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that actions constitute, or are perceived to constitute personal services, the Contractor shall notify the Procurement Contracting Officer (PCO) immediately within twenty-four hours via email or phone.

2.4. Business Relations

The Contractor shall integrate and coordinate all activities needed to execute the PWS requirements. The Contractor shall manage the timeliness, completeness, and quality of problem identification. When problems are identified, the Contractor shall provide identification of issues, proposal submittals for resolution, and effective management of subcontractors. To resolve problems, the Contractor shall provide corrective action planning, implementation, and measurement for effectiveness at Program Management Review (PMR) meetings, see paragraph 3.1.11. The Contractor shall seek to ensure customer satisfaction utilizing professional and ethical behavior of all contractor personnel.

2.5. Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.5.1. Contract Management

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor shall maintain continuity between the support operations at all sites and the Contractor's corporate offices. The Contractor shall implement their Comprehensive Management Plan (CMP) to ensure contract requirements are achieved across all missions.

2.5.2. Contract Administration

The Contractor shall establish processes and assign appropriate resources to administer the PWS requirements. The Contractor shall respond to Government requests for contractual actions immediately within two business days or arrange for an acceptable time and response with the PCO or COR. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contractual actions or modifications, see paragraph 3.1.1. The Contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to performance of this contract.

2.5.3. Contractual Changes

The PCO is the only individual with the authority to redirect the effort or amend the terms and conditions of this contract. Deviations from or effort outside of scope, price, terms and conditions of this contract without written authorization from the PCO will be at the Contractors own risk.

Activity Cost Estimation Form (ACEF)

The Contractor shall provide information using ACEF to estimate labor, travel, per diem, material and non-material to include consumable item costs per the Statement of Objectives (SOO) on the ACEF. ACEF information shall be provided using the Government Standard Army Management Information System (STAMIS), see paragraph 3.1.9.6. The Contractor shall complete the ACEF information request within five working days of notification from the PCO. If the electronic ACEF is not available, the Contractor shall provide information In Accordance With (IAW) Activity Cost Estimation Form (ACEF)

DI-MISC-80508 (CDRL A033).

2.6. Personnel Administration

The Contractor shall provide the following personnel management and support. The Contractor shall assure centralized control and overall management of all personnel and shall assure that all required federal, state, and local licenses, permits, and certifications are acquired prior to contract personnel performing any services.

2.6.1. Contractor Physicals

The Contractor shall ensure all physicals are IAW operations identified in paragraph 2.1. The Contractor shall provide pilots physicals at their own expense, see Contract Attachment 0013 Position Qualifications. Out of cycle re-examinations of Contractor pilots shall be required when deemed by the GFR and COR to be in the best interest of the Government. Contractor pilots shall not perform flight duties when ill, after receiving medical treatment that may impair physical abilities required for flight, or after receiving drugs from a civilian physician until properly cleared by a Flight Surgeon. In such cases, the Contractor shall notify the GFR within 4 hours.

The Contractor shall provide personnel capable of unique Government requirements such as respirator user, confined space, flight-line driving, non-crewmember Federal Aviation Agency (FAA) Flight personnel, and painters. The Government will provide physicals as needed for these unique requirements. The Contractor shall coordinate these physicals with the COR and ensure they are funded through Material and Nonmaterial, see paragraph 3.1.13.

2.6.2. Subcontract Management

The Contractor shall manage any subcontracts necessary to integrate work performed on this contract. The Contractor shall manage and account for subcontractor performance of these requirements. The Contractor shall manage work distribution to ensure there are no organizational conflicts of interest considerations.

Small Business Subcontracts

The Contractor shall implement a Small Business Participation Plan provided in their proposal for this contract. The Contractor shall meet or exceed the proposed subcontracting goals/targets in the Small Business Participation Plan or explain why the goals cannot be met for this effort. The Contractor shall not use small business subcontractors in performance of this contract different from those in their proposal. The Contractor shall not make changes to subcontractors until the PCO has given acceptance to the planned changes. If a small business subcontractor has to be added, substituted, or deleted then Contractors shall notify the PCO prior to the planed change. For substitutions the Contractor shall find a like or similar small business firm matching the socio-economic categories as identified in the Small Business Participation Plan. The Contractor shall contact the local Procurement Technical Assistance Center (PTAC), the AMCOM Office of Small Business Programs, and utilize the Small Business Dynamic Search Website to assist in finding a small business subcontractor capable of performance on this contract.

Contractor shall support small business opportunities throughout the period of performance. Contractor shall make effort in identifying opportunities for small business subcontractors including all socio-economic small business categories.

The Contractor shall submit a List of Small Business Subcontractors, IAW DI- MISC-80508 (CDRL A041), including how they are utilized in performance of this contract. The List of Small Business Subcontractors shall define how the Contractor is adhering to or exceeding the proposed utilization of small business subcontractors as defined in the Small Business Participation Plan proposed. If necessary, the List of Small Business Subcontractors shall define how the Contractor is not utilizing small business subcontractors over the reporting period.

Contractor shall pay small business subcontractors within 15 days of receiving the subcontractor’s invoice. The Contractor shall make proof of payment and timeline available to Government upon request.

2.6.3. Ethics/Standards of Conduct

The Contractor shall not hire or employ for performance under this contract any person(s) whose employment would result in a conflict with the Government Standards of Conduct as defined in the Joint Ethics Regulation (JER), Department of Defense (DoD) 5500.07-R. The Contractor and Contractor personnel shall abide by all rules, regulations, directives, and requirements pertaining to the conduct of personnel on the military reservation.

2.6.4. Labor Strike Planning

The Contractor shall continue performance in the event of a labor strike. If Contractor employees performing on the contract are covered under a Collective Bargaining Agreement (CBA), the Contractor shall provide a Labor Strike Plan

IAW DI-MGMT-80004 (CDRL A019).

The Strike Plan shall address how the Contractor continues to provide contract services in the event of a strike or labor dispute by represented employees and address measures necessary to ensure the security of Government property and communications. The plan shall address any other criteria the Contractor believes to be critical to continuance of the contracted services. This plan shall be reviewed on an annual basis by the Contractor and the COR.

2.6.5. Location and Hours of Work

Where U.S. labor laws apply, a straight time work week shall consist of forty (40) hours per week. The Contractor shall work a straight time work week unless a deviation is granted by the COR. Normal workdays are Monday through Friday except US Federal Holidays. Workers typically work eight (8) hours per day, 40 hours per week. Core hours of work shall be established by the COR or PCO. All Contractor employees shall be available during core hours. A second or third shift may periodically be utilized as authorized by the COR. Accomplishment of the mission in this PWS requires work at various Government facilities in both the CONUS and OCONUS.

2.6.6. Weekends/Holidays/Overtime

Prior to performance, and after confirming funds availability, the Contractor shall submit a written request and justification for Weekend/Holiday/Base Closure/Overtime (WHBO) working hours to the Government for approval by the COR IAW DI-MISC-80508 (CDRL A018). The Regional COR will review and approve any WHBO working hours, only after confirming the need for, as well as the availability of funding on the specific effort's labor CLIN/SLIN. The region will also have one designated Alternate Regional COR who can approve WHBO working hours during the absence of the Regional COR. For OCONUS working hours, see paragraph 4.9. In addition, the Government may require overtime to meet mission requirements; therefore, the Contractor shall be prepared for, and coordinate, to meet such mission requirements as requested.

2.6.7. Rescheduling Lost Work Time

Down days/weather days and safety days lost hours may be rescheduled in coordination with the COR. The Contractor will be notified of these days by the COR. In the event of three consecutive down days, the Contractor shall seek guidance from the COR as to how to proceed forward.

2.6.8. Surge Requirement

The Contractor shall have the capability to surge in order to expand existing services based on increase activity and expanded direction (workload) for a Government Surge Requirement. The Contractor shall coordinate with the PCO and COR to develop a reasonable timeline for meeting the surge requirement.

2.6.9. Key Personnel Roster

The Contractor shall provide the Key Personnel Roster of Program Management (PM) employees and all supervisory personnel IAW DI-MGMT-81834 (CDRL A017). The key personnel roster shall be updated within twenty-four hours of any changes. See Contract Attachment 0006 Additional CDRL Information for identification of key personnel and additional tailoring information.

Key Personnel shall obtain and utilize an Enterprise e-mail

(mail.mil) account while supporting the performance of this contract.

Key Personnel shall comply with paragraph 4.1.3.

2.7. Contractor Personnel, Disciplines, and Specialties

The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall assign personnel in the performance of this PWS to efficiently utilize employment of resources. The Contractor shall ensure the personnel representing the labor categories defined in Contract Attachment 0019 CONUS Position Descriptions and Contract Attachment 0025 OCONUS Position Descriptions have at least the minimum skills, knowledge, and training required.

The Contractor shall ensure personnel fulfilling positions meet or exceed the given qualifications given in Contract Attachment 0013 Position Qualifications.

The Contractor shall provide and maintain the occupational skill levels and capabilities in Contract Attachment 0019 CONUS Position Descriptions and Contract Attachment 0025 OCONUS Position Descriptions for the purpose of achieving mission requirements. The Contractor shall allow Government personnel to verify that Contractors and Subcontractors possess the skills, knowledge, and training to perform the missions IAW Contract Attachment 0019 CONUS Position Descriptions, Contract Attachment 0025 OCONUS Position Descriptions, Contract Attachment 0013 Position Qualifications.

2.8. Training

The Contractor shall identify, plan, provide, and manage training activities for Contractor employees and Subcontractors. Training activities shall minimize impacts to mission and comply with re-occurring training requirements. The Contractor shall record, maintain records, and be able to demonstrate training activities for Contractor employees and Subcontractors to include Special Process Certifications.

The Contractor shall provide initial and refresher training to meet the PWS requirements and maintain the currency of their employees and Subcontractors. The Contractor shall be able to demonstrate that personnel and Subcontractors are trained, qualified, and licensed on to operate material handling equipment (i.e., forklift) and vehicles specific to their jobs. The Contractor shall define and implement a fully functional cross-training program relating to the labor categories in Attachment 0013 Position Qualifications and mission flexibility. The Contractor shall develop, record, and maintain all training records both initial and recurring and be able to demonstrate performance upon request from the Government.

2.8.1. New Equipment Training (NET)

The Contractor shall provide personnel for Government provided NET, which may also include support of software. The Contractor shall provide personnel to receive NET upon notification by PCO or COR. The Contractor shall ensure that NET trained personnel remain available to serve in the job classification/position for which the training was received. When such personnel are no longer available, NET training shall be at the Contractor’s expense unless appropriately justified to the PCO or COR. The Contractor shall document all training, see paragraph 2.8.

2.8.2. Airframe Condition Evaluation (ACE) Inspector Training

The Contractor shall identify and provide employees for ACE inspector training.

The Government will coordinate, schedule, and fund training at Corpus Christi Army Depot (CCAD). The Contractor shall propose the number of inspection certifications needed with approval by the COR. The Contractor shall maintain certification information in the employee's training record, see paragraph 2.8.

2.8.3. Crewmember/Non-Crewmember Records

The Contractor shall manage all crewmember/non-crewmember records (to include COR identified Government personnel). The Contractor shall use STAMIS for flight records, see Contract Attachment 0005 Government STAMIS and paragraph 4.8. All individuals with an Individual Flight Record Folder (IFRF), Individual Aircrew Training Folder (IATF), or Air Traffic Control (ATC) record require an account. The Contractor shall have ninety calendar days to transition after the fielding/provisioning of a STAMIS system. After this transition period the STAMIS shall be fully implemented and other automated flight records systems shall be excluded from use. The Contractor shall make available employees for Government provided required STAMIS training and use of associated equipment. The Contractor shall use DA Form 759-series for maintaining flight records and providing the GFR a means to track total hours while monitoring compliance with Aircrew Training Programs (ATPs). The Contractor shall develop and implement Training Management program for all Contractor and Subcontractor personnel supporting this Contract. The Contractor shall document all training and qualifications, see paragraph 2.8.

2.8.4. Hazardous Material (HAZMAT) Training

The Contractor shall ensure that all employees receive annual Hazard Communication Training per 29 CFR 1910.1200. This training shall include how to read and understand Material Safety Data Sheets (MSDS). The Contractor shall document all training and qualifications, see paragraph 2.8.

2.8.5. On-the-Job Training (OJT)

The Contractor shall implement an On-the-Job Training (OJT) program to support the cross-training program requirement in paragraph 2.8. The OJT program shall be documented in the Contractor’s procedures, see paragraph

3.1.6. The OJT program shall be specific to Mission Design Series (MDS) and include oversight of work supporting quality assurance. The Contractor shall retain training records for personnel in-process and those who have completed the OJT program, see paragraph 2.8.

2.9. Motor Vehicle Operator Licenses/Maintenance

The Contractor shall provide operators for motor vehicles. The Contractor shall ensure motor vehicle operators meet the qualifications in Contract Attachment 0013 Position Qualifications. The Contractor’s motor vehicle operators shall be IAW DoDI

4500.36. Certification/re-certification shall be at Contractor’s expense. The Government reserves the right to revoke or suspend driving privileges for any employee of the Contractor in appropriate instances (e.g. when the employees state driver’s license has been suspended, revoked or has expired, or as set forth in other regulations or directives for DoD personnel). The Contractor shall document all operator training and qualifications, see paragraph 2.8.

2.9.1. Commercial Driver's License (CDL)

The Contractor shall provide personnel with CDL and the applicable endorsements for those required to operate Government-owned or leased vehicles. The CDL qualifications are in Contract Attachment 0013 Position Qualifications.

2.9.2. Preventive Maintenance Checks and Services (PMCS)

The Contractor shall conduct PMCS before, during, and after vehicle/equipment operation IAW operator’s manual. The Contractor shall document in a log that PMCS is up to date and vehicle/equipment operation is suitable for use. PMCS logs shall remain with or near the equipment facilitating operator and Government review prior to use. Contractor vehicle/equipment operators shall be able to demonstrate that all PMCS are complete prior to operation.

2.10. Travel and Off-site Operations

The Contractor shall travel from his residence or primary work site to a temporary work site. Temporary duty (TDY) shall be performed as required by the mission, only after approval and authorization of the PCO, and in coordination with the COR. All travel shall be performed IAW Joint Travel Regulation (JTR). The Contractor shall notify the COR for approval or alternate plan prior to incurring travel expenses exceeding the JTR rates. The Contractor shall not submit for reimbursement actual costs incurred exceeding JTR rates. The Contractor shall allow the COR to validate travel expenses within ten working days upon return and prior to submission for reimbursement. The Contractor shall make all arrangements for travel such as but not limited to commercial air, car rental, lodging, and subsistence required. The Contractor shall provide information as requested for the ACEF process to include TDY cost, see paragraph 2.5.3.1. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46 Travel Costs.

2.11. Data Accession List (DAL)

The Contractor shall deliver a DAL of data sets, data products, or documentation created by the Contractor during the course of the contract but not formally ordered by the Government. These shall include but is not limited to repair processes, troubleshooting processes, cleaning processes, acceptance processes, quality processes, or supply/inventory processes. The Contractor shall prepare and deliver the DAL IAW DI-MGMT-81453 (CDRL A024). The Contractor shall prepare and deliver DAL Supplement data IAW DI-MISC-80508 (CDRL A028).

2.12. Contractor Employee Retention Program

The Contractor shall develop and implement a Contractor employee retention program used to ensure quality personnel are recruited and retained for the performance of the contract. The program shall specifically address both CONUS and OCONUS employees relative to economic constraints within existing locations where performance of this contract is required. The Contractor shall report on the performance of the Contractor employee retention program in PMR related to program staffing, see paragraph 3.1.11.

3. Performance Requirements

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1. Program Management Requirements

The Contractor shall provide Program Management (PM) for AFMD missions and the requirements in this PWS. The COR shall have an open line of communication with Contractor PM to stay apprised of technical, cost, and schedule issues. In the event of urgent program issues, PM shall notify the COR or PCO within two business days of discovery. Without being prompted, Contractor PM shall provide to Government flexible, proactive, and effective solutions for critical program issues.

3.1.1. Regional Program Management (PM) Personnel

The Contractor shall provide Regional PM Personnel. Regional PM Personnel shall be on duty during all times of contract performance or have a designated and qualified representative identified to both Government and Contractors across the Region, see paragraph 3.1.1.9. Regional PM Personnel shall meet or exceed the qualifications of the Regional PM IAW Contract Attachment 0013 Position Qualifications. Regional PM Headquarters shall be located in the same regional area as the Government Regional COR to facilitate daily business with Regional personnel. The location of the Government Regional COR shall be identified in Attachment 0024 Capabilities or Missions by Location. Regional PM Personnel shall ensure Key Personnel, see para 2.6.9, are hired, retained, and replaced when necessary. The qualifications of Key Personnel shall meet or exceed those described in the contract. Regional PM Personnel ensures proper provisioning of key personnel enabling them to work effectively. Regional PM Personnel shall monitor and correct Contractor employee performance adversely impacting program performance. Regional PM Personnel shall establish and maintain adequate overhead management structure for efficient supervision of employees. AFMD management and headquarters staff are located in Huntsville Alabama including the PCO and their support staff, regional logistical support teams, and program integration. The Contractor shall evaluate the feasibility of having some PM staff located in Huntsville to support AFMD headquarters level business relationships and enhance customer relations.

Regional PM shall coordinate with the COR to schedule and manage all maintenance work for this PWS.

Regional PM shall coordinate PMR meetings, see paragraph 3.1.11.

Regional PM shall identify and address program performance issues and formulate action plans to resolve.

Regional PM shall provide overall management and coordination of this contract.

Regional PM shall act as the central point of contact to the Government with regards to all activities within the Contract region.

Regional PM shall have the authority to act on behalf of the Contractor when working with the Government.

Regional PM shall review and sign the Certificate of Service Reports verifying accuracy, see paragraph 3.1.8.2.

Regional PM shall schedule, provide, and effectively manage resources (i.e. labor, materials, forecasting, demand histories and Other Direct Cost (ODC)) for Resource Management.

Regional PM shall appoint an alternate PM to function in the absence of the actual Regional PM.

Regional PM shall supervise both CONUS and OCONUS personnel.

Regional PM shall have a Government issued email account for single point of communication to the Contractor.

3.1.2. Chief Pilot

The Contractor shall provide a Chief Pilot for the region, location IAW Contract Attachment 0024 Capabilities or Missions by Location. The Chief Pilot shall be the point of contact for the GFR on aviation related issues. The Contractor Chief Pilot qualifications shall be IAW Contract Attachment 0013 Position Qualifications. The Contractor shall get GFR approval of Chief Pilot name and qualifications prior to assuming duties.

3.1.3. Regional Aviation Safety Officer (ASO)

The Contractor shall provide qualified ASO for each Region. The Contractor ASO shall be qualified IAW Contract Attachment 0013 Position Qualifications.

The ASO shall manage the Contractor’s regional safety program, see paragraph 4.2.

The ASO shall have no other responsibility other than Safety.

The ASO shall ensure safety coverage for all hours of work performance on this Contract. On call/off site is not sufficient to meet this requirement. Regional coverage allowing for roaming between Airfield/facilities for 2nd shift, 3rd shift, and weekend operations is acceptable. See also paragraphs 4.2.2 and 3.2.1.1.

3.1.3.3.1. The Contractor shall communicate the safety coverage schedule to the COR keeping the Government updated as changes are made.

The ASO shall submit all safety related documents, see paragraphs 4.2.4 and 4.2.5.

The ASO shall review for accuracy and submit any forms completed by a Site Safety Specialist (SSS) or someone other than the ASO.

3.1.4. Regional Quality System Management

The Contractor shall provide Regional Quality System Management. The Contractor shall identify a dedicated single point of contact responsible for implementing and managing the Quality Management System as referenced in paragraph 4.6.3.

The Contractor shall provide a quality staff responsible for implementing and managing the Quality Management System and all the quality requirements throughout the performance of this contract.

The Contractor shall provide site specific quality staff personnel to support the Quality Management System at each site identified in Contract Attachment 0024 Capabilities or Missions by Location.

3.1.5. Internal Metrics

The Contractor shall identify, measure, track, and trend internal key metrics to measure Cost, Schedule, and Performance (quality).

The Contractor shall establish key metric goals for continuous improvement, see paragraph 4.6.6.

The Contractor shall continuously evaluate internal metrics against those used by the Government to verify conformity to contractual requirements, see Contract Attachment 0016 Contractor Performance Metrics.

The Contractor shall prepare and present their internal metrics at PMR events for Government collaboration and feedback, see paragraph 3.1.11.

The Contractor shall post updated internal metrics in common work areas for Contractor employees and Government personnel to promote and communicate common goals.

3.1.6. Flight/Ground Operation Procedures (FOP/GOP)

The Contractor shall prepare and maintain FOP/GOP indicating how all contractual requirements shall be implemented and executed. The Contractor shall provide these IAW DI-MGMT-81580 (CDRL A003) FOP/GOP. The FOP/GOP shall include the relationship equivalency between the Contractor job descriptions and the skill classifications used in performance of the contract. The FOP/GOP shall be formatted IAW requirements in paragraph 2.1. The FOP/GOP shall support the requirements in paragraph 4.6.3.

3.1.7. Business and Financial Accounting Information

The Contractor shall operate and maintain a computerized data management system for Business and Financial Accounting Information. The Contractor system shall be IAW 48 CFR Part 9903 and DCAA Manual 7641.90. The Contractor system shall have controls to prevent exceeding Ceiling Price. The Contractor system shall notify the PCO to comply with paragraphs 3.1.8.6 and

3.1.8.7. The Contractor system shall include internal controls supporting contractual requirements and produce accurate, on time, and complete invoices for submittal to the Government.

The Contractor system shall calculate current expenditures against any given Contract Line Item Number (CLIN)/ Sub-contract Line Item Numbers (SLIN).

3.1.7.1.1. The Contractor system shall be capable of meeting the requirements in paragraphs 3.1.8.6 and 3.1.8.7.

The Contractor shall have an Earned Value Management (EVM) system. The Contractor EVM system shall be determined to be IAW Electronic Industries Alliance (EIA) 748 by a Cognizant Federal Agency (CFA). The EVM system shall be synced with the Contractor system for Business and Financial Accounting Information.

3.1.7.2.1. The Contractor shall maintain EVM data ensuring

current data is entered into STAMIS tracking system for Financial Accounting, see paragraph 3.1.9.6. The Contractor shall update STAMIS EVM data at least once weekly.

The COR shall be allowed to evaluate performance of Business and Financial Accounting Information.

3.1.7.3.1. The Contractor system shall provide the vouchers

entered into Wide Area Workflow (WAWF) to include applicable Rough Order of Magnitude (ROM) number for each CLIN/SLIN, see paragraph 3.1.8.2.

3.1.8. Reporting Requirements

The Contractor shall provide reporting.

The Contractor shall produce a Production Report IAW DI- MGMT-81605 (CDRL A009). The Contractor shall discuss the Production Report details in the weekly maintenance activity status meeting with the Government.

The Contractor shall produce a Certificate of Service Report for all labor expended and IAW DI-MISC-80508 (CDRL A036). The Contractor shall provide Non-productive data per paragraph 3.2.1.13.7.

The Contractor shall notify COR of any conditions or situations that may delay Contractor's cost, schedule, or performance. COR notification shall be formalized and documented by submitting Production Information Report (PIR) IAW DI-MISC- 80508 (CDRL A005). When conditions change from those documented, the Contractor shall notify the COR and update the PIR.

When directed by the COR, the Contractor shall continue working but may be required to adjust according to further direction from the

COR.

The Contractor shall provide input to improve publications

3.1.8.4.1. The Contractor shall coordinate with the COR for

notification.

3.1.8.4.2. The Contractor shall use DA Form 2028 or Publication Services Division of Army Aviation and Missile Command (AMCOM) Logistic Center's (ALC) Supportability and Sustainment Directorate (SSD), see Contract Attachment 0008 Hyperlink and Email Addresses for the website.

The Contractor shall provide an Equipment and Facilities Report IAW DI-MISC-81423 (CDRL A010). The Equipment and Facilities Report shall be for those areas requiring maintenance or having substandard tooling/facilities.

The Contractor shall provide the Over-Cost Notification Letter IAW DI-MISC-80508 (CDRL A037). The Over-Cost Notification Letter shall notify the COR about cost obligations expected to exceed the ceiling price. The Contractor shall not overrun ACRN/CLIN/SLIN/ROM ceiling price.

The Contractor shall provide a Funding Notification Letter IAW DI-MISC-80508 (CDRL A013). The Funding Notification Letter shall alert the PCO at 85% of the ceiling price.

3.1.8.7.1. When the Over-Cost Notification Letter in paragraph

3.1.8.6 is issued before the Funding Notification Letter, the Contractor shall revise the corresponding Over-Cost Notification Letter to concur with the Funding Notification Letter. The Contractor shall clearly identify the revised estimate of the total price to the Government, see paragraph 3.1.8.6.

3.1.8.7.2. The Contractor shall openly support any audit of the vouchers and supporting documentation requested by the PCO.

The Contractor shall provide a Funds and Man-Hours Expenditure Report for cost performance IAW DI-FNCL-80331 (CDRL A012). The Contractor shall trace and report costs for all associated ROM and CLIN/SLIN. The Contractor shall present the most current Funds and Man-Hours Expenditure Report and discuss cost performance during each PMR event, see paragraph 3.1.11.

The Contractor shall provide a Material and Nonmaterial Support Fund report IAW DI-MISC-80508 (CDRL A015). The Material and Nonmaterial Support Fund report shall reflect the activity in paragraph 3.1.13.

The Contractor shall provide Contractor Manpower Reporting via STAMIS, see paragraph 3.1.9.11.

The Contractor shall submit a Test Measurement and Diagnostic Equipment (TMDE) Status Report IAW DI-MISC-80508

(CDRL A008).

The Contractor shall submit a Manning Level Report IAW DI- MISC-81419 (CDRL A001). The Manning Level Report shall identify the number of Contractor positions for each site and on road teams.

The Manning Level Report shall identify positions by skill set.

The Contractor shall submit a Financial Work Summary Report IAW DI-MISC-80508 (CDRL A002). The Financial Work Summary Report shall be by skill set for man-hours and labor cost classified as direct, indirect, and non-productive.

The Contractor shall provide Man-hours (MH) by CLIN/ROM Report IAW DI-MISC-80508 (CDRL A006). The MH by CLIN/ROM Report shall show a weekly status summarizing the type of work and MH expended against each CLIN/SLIN and ROM.

The Contractor shall maintain and provide the Crewmember Tracking report IAW DI-MISC-80508 (CDRL A038).

3.1.9. STAMIS Automation Tools

The Contractor shall utilize STAMIS automation tools for management of repair parts, maintenance activities, and performance of this contract, see Contract Attachment 0005 Government STAMIS. The Contractor shall utilize STAMIS IAW regulations and the associated systems end user manuals.

The Contractor shall use current STAMIS tools/programs for managing and monitoring repair parts, expediting parts, determining alternative means of support, and recording maintenance actions and processes.

3.1.9.1.1. The Contractor shall ensure personnel utilizing STAMIS programs are familiar, understand, and comply with the program procedures, see paragraph 2.8.

3.1.9.1.2. The Contractor shall provide STAMIS Field

Service/Support Personnel. The STAMIS Field Service/Support Personnel shall meet or exceed the qualifications in Contract Attachment 0013 Position Qualifications. The STAMIS Field Service/Support Personnel shall maintain and operate the system for managing and monitoring repair parts, expediting parts, determining alternative means of support, and recording maintenance actions and processes, see Contract Attachment 0024 Capabilities or Missions by Location.

3.1.9.1.3. The Contractor shall update the STAMIS catalog

database utilizing the most current Federal Logistics (FEDLOG) Record disks. The Contractor shall update the STAMIS catalog database monthly.

The Contractor shall utilize STAMIS for automation and to update the maintenance management system. The Contractor shall utilize STAMIS IAW Department of the Army Pamphlet (DA PAM) 750-8.

The Contractor shall provide an Electronic Data Interchange (EDI) for Contractor Management Information System. The EDI format shall be acceptable to the Government and capable of interfacing with relevant STAMIS. The EDI shall be used when the Contractor utilizes their own Management Information System in addition to the STAMIS identified in this PWS. The EDI shall be provided to the Government upon award. The EDI shall be IAW DoDD 8190.01E.

3.1.9.3.1. The Contractor shall obtain access to STAMIS systems to track requisitions/financial data.

3.1.9.3.2. The Contractor shall coordinate, schedule, obtain, and document any user training for STAMIS system for that which is approved by the COR, see paragraph 2.8.

3.1.9.3.3. The Contractor shall report any STAMIS errors or issues to the appropriate STAMIS help desk, see Contract Attachment 0008 Hyperlink and Email Addresses for contact information. The Contractor shall report any STAMIS errors or issues IAW DFAS 37-1 Chapter 13 for pricing goods and services provided.

The Contractor shall obtain user access the STAMIS for financial, asset, and accounting management.

The Contractor shall use STAMIS to obtain logistic information, see also paragraph 1.4.

The Contractor shall use AFMD designated STAMIS IAW STAMIS User’s Manual. The Contractor shall use AFMD designated STAMIS for tracking operations information, see Contract Attachment 0005 Government STAMIS.

3.1.9.6.1. The Contractor shall gain permissions, user ID, and password for STAMIS.

3.1.9.6.2. The Contractor shall gain approval from COR to submit requests for changes and enhancements to STAMIS.

The Contractor shall utilize STAMIS programs to obtain Reset aircraft scheduling data, see Contract Attachments 0005 Government

STAMIS.

The Contractor shall use FEDLOG for determining sources of supply and obtaining property/equipment catalog data. The Contractor shall use DA Form 12 series and publications account required.

The Contractor shall utilize the STAMIS as the non-standard line item number module for verifying/obtaining accurate catalog data, see paragraph 4.1.3 and Contract Attachment 0005 Government

STAMIS.

The Contractor shall utilize site specific STAMIS for daily data entry of billing, training, and historical repair information, see

Contract Attachments 0005 Government STAMIS and 0024 Capabilities or Missions by Location.

The Contractor shall report labor hours IAW Office of the Secretary of Defense Memorandum dated November 28 2012 with Subject "Enterprise-wide Contractor Manpower Reporting Application." The Contractor shall report labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. The Contractor shall report labor between the beginning of the FY and no later than October 31 of each calendar year. The Contractor shall report labor hours in STAMIS and all Contractor labor hours (including subcontractor labor hours) required for the performance of services provided under this Contract, see Contract Attachment 0005 Government STAMIS.

In the event that any Government STAMIS becomes temporarily unavailable, the Contractor shall coordinate with the COR to exchange the information needed and that would normally be provided via the STAMIS.

3.1.10. Government Furnished Property (GFP)

The Contractor shall manage and account for all GFP and Government Furnished Material (GFM). The Contractor shall manage GFP IAW paragraph 2.2, AR 735-5, DA PAM 710-2-1, and DA PAM 710-2-2. The Contractor shall maintain Contract Attachments 0029 GFP Riley, 0030 GFP Bliss, 0031 GFP Carson, 0032 GFP Part 1 Hood, 0033 GFP Part 2 Hood, 0034 GFP Lewis Listings.

The Contractor shall submit a Property Control…