A07 RIA Overarching (OA) PWS BASEOPS revised 20200805.pdf

Overarching (OA) Performance Work Statement (PWS) for Base Operations and Maintenance i

Performance Work Statement (PWS)

Base Operations and Maintenance Contract

Rock Island Arsenal, Illinois

05 August 2020 ii

Table of Contents

1.0 Introduction

1.1 Background

1.2 Objectives

1.2.1 Work in Support of Mission Requirements

1.3 Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

1.9 Utility Location

1.9.1 Locates

1.9.2 Site Clearance

1.10 Excavation Permits

1.10.1 Excavation Permit Form

2.0 Requirements

2.1 Description of Services

2.2 General Information

2.2.1 Transition (Phase-In/Phase-Out)

2.2.2 Place of Performance and Hours of Operation

2.3 Emergency Services

2.3.1 Emergency Medical Treatment

2.3.2 Accident Reporting

2.4 Contract Administration and Management

2.4.1 Post Award Conference/Performance Evaluation Meetings

2.4.2 Roles and Authorities

2.4.3 Contractor Key Personnel

2.4.4 Contractor Requirements

2.4.5 Business Relations

2.4.6 Manual Operations

2.4.7 Interactive Customer Evaluation (ICE)

2.4.8 Contractor Drug and Alcohol Policy

2.5 Work Management

2.5.1 Coordination

2.5.2 Work Clearance

iii

2.5.3 Work Status

2.5.4 General Fund Enterprise Business System (GFEBS)

2.5.5 Work Standards

2.5.6 Disposal

2.5.7 Environmental Requirements

2.6 Demand Maintenance Orders (DMOs)

2.6.1 Directorate of Public Works Work Reception Desk

2.6.2 DMO Call Receipt and Entry

2.6.3 Completed Work

2.6.4 Materials

2.7 Preventive Maintenance Orders (PMOs)

2.7.1 Scheduled Preventive Maintenance

2.7.2. Process

2.7.3 Approved Preventive Maintenance Schedule

2.7.4 PMO Stickers/Log

2.7.5 Operations & Maintenance (O&M) Library

2.8 Operations Work Orders (OWOs)

2.9 Project Work Orders (PWOs)

2.9.1. Work Requirements for PWOs

2.9.2 Conversion of DMO to PWO

2.9.3 Cost Estimates for DMO Generated PWOs

2.9.4 Preparation of Detailed Estimates

2.9.5 Subcontract Work

2.9.6 Evaluation of PWO Estimates

2.9.7 Wage Rates for PWOs

2.9.8 PWO Bi-weekly Meetings

2.9.9 PWO Records

2.9.10 PWO Reporting Requirements

2.10 Warranty Program

2.10.1 Warranty Manager

2.10.2 Warranty Management

2.10.3 Routing of Warranty DMOs

2.10.4 Warranty Records

2.10.5 Exception

2.11 Technical Document Library Operation

2.12 Maintain As-Builts

2.13 Historic Property or Archaeological Site

2.13.1 Repair and Replacement

2.14 Security

2.14.1 Access and General Protection/Security Policy and Procedures

2.14.2 Changes to Security Guidance

2.14.3 Government Vehicles

2.14.4 Contractor Vehicle Registration

iv

2.14.5 Contractor and Vendor Access

2.14.6 Physical Security. (Only applicable to Government Furnished Property (GFP) and Facilities)

2.15 Security Training

2.15.1 Anti-Terrorism (AT) Level I Training

2.15.2 iWATCH Training

2.15.3 Operational Security (OPSEC) Awareness Training

2.15.4 Force Protection/Threat Related Advisories

2.15.5 DoD Cyber-Security Awareness

2.16 Safety

2.16.1 Safety Plan

2.16.2 Occupational Safety and Health (OSHA)

2.16.3 Reporting of Fire and Safety Hazards

2.17 Training, Physical Requirements, or other Expertise Required

2.17.1 Certified

2.17.2 New Facilities Equipment Training

2.17.3 Asbestos Awareness Training

2.17.4 Child Abuse Prevention, Identification and reporting

2.18 Recycled Content Materials

2.18.1 Green Procurement

2.18.2 Construction and Demolition (C & D) Diversion

2.18.3 Environmental Compliance

2.18.4 Hazardous Waste

2.18.5 Perform Hazardous Material Work

2.18.6 Spill Plan

2.18.7 Energy and Utilities Conservation Programs

2.18.8 Contractor Participation in Energy Conservation

2.19 Contingency Plans

2.19.1 General

2.19.2 Disaster Contingency Plan

2.19.3 Mobilization Contingency Plan

2.19.4 Labor Dispute Contingency Plan

2.19.5 Emergency Operating Procedures

3.0 Performance Requirements and Standards

3.1 Quality Assurance

3.2 Quality Control Plan (QCP)

3.2.1 Quality Control Files

4.0 Common Levels of Support (CLS)

4.1 Performance

5.0 Deliverables

v

5.1 Operating Plans

5.2 Preventive Maintenance Plan (PMP)

6.0 Related Documents

6.1 Technical Exhibit (TE)

6.2 Government Furnished Materials, Property, and Equipment

6.2.1 Initial Inventory

6.2.2 Annual Joint Inventory

6.2.3 Equipment Replacement (Government Property)

6.2.4 Contractor Facilities

6.2.5 Utilities

6.2.6 Damage Caused by Contractor

6.2.7 Third Party Repair Damaged Areas

6.2.8 Other Documents

6.3 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)

6.3.1 Contractor-Furnished Material and Responsibilities

6.3.2 Permits

6.3.3 Contractor-Furnished Items

6.3.4 Identification of Contractor Vehicles and Trailers

6.3.5 Unserviceable Contractor Equipment

6.3.6 Fuels

6.4 U.S. Department of Labor Wage Determination (DOL WD)

6.5 Enterprise Contractor Manpower Reporting Application (ECMRA)

6.5.1 ECMRA Reporting Labor Hours

1.0 Introduction.

This is a non-personal services contract to provide Base Operation and Support Services for the U.S. Army Garrison Rock Island Arsenal, Rock Island, Illinois. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this

PWS.

1.1 Background.

Rock Island Arsenal (RIA) was established by an Act of Congress in 1862. It is an island located on the Mississippi River between the cities of Davenport, Iowa and Rock Island, Illinois. It lies within the state of Illinois. The installation encompasses approximately 946 acres and serves as Headquarter location for various Army agencies including First US Army, Army Sustainment Command, Joint Munitions Command and the Joint Technology and Manufacturing Center. There are approximately 6,500 employees on the installation, which is comprised of 5,100 civilians, 500 military service members, and approximately 900 contractors and reserve component military service members. There are approximately 80 military families living in military housing on the installation. The entire installation is on the National Historic Register and all the Limestone/Sandstone buildings on the installation are separately listed as a National Historic Landmark District. The National Historic Landmark District includes, but is not limited to, administrative buildings, storage buildings and Family Housing structures.

The RIA website can be located at http://www.militarybases.us/army/rock-island-arsenal/.

1.2 Objectives.

The Contractor shall ensure all work accomplished in the performance of this PWS meets all maintenance and repair standards consistent with the original equipment manufacturer’s recommendations; all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the applicable publications in Attachment 1.

1.2.1 Work in Support of Mission Requirements

The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conforms to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. Without additional expense to the Government, the Contractor shall obtain/ensure subcontractors obtain all licenses, and permits required to perform this work under this contract. The intent is http://www.militarybases.us/army/rock-island-arsenal/ http://www.militarybases.us/army/rock-island-arsenal/ to establish work requirements that are performance-based and results oriented. This approach is intended to allow the Contractor to determine the best and most cost effective ways to fulfill base operations and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions.

RIA, on average has about 117 days of precipitation (this includes rain, snow, sleet, or hail that falls to the ground), annually RIA gets about 38 inches of rain and about 39.5 inches of snow. It averages 198 sunny days, with a summer high in July of 86 degrees and a winter low in January of 14 degrees. Further climate information can be accessed by using the National Weather Service www.nws.noaa.gov for Moline, IL.

1.4 Facility Access.

The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Contracting Officer (KO)/Contracting Officer’s Representative (COR) and RIA Fire Department, prior to outages that will impact the function of the system, special problems or circumstances, which require RIA Fire Department inspection. The RIA Fire Department will reset alarm systems to operational status.

1.5 Traffic Flow.

The Contractor shall maintain the free flow of vehicular and pedestrian traffic while conducting maintenance and repair activities. The Contractor shall notify the KO/COR, in writing, a minimum of 15 business days in advance of any scheduled closure of streets. The Contractor shall coordinate emergency road closures with the Directorate of Emergency Services (DES) and KO/COR.

1.6 Drainage.

Maintenance work performed under this contract shall not impede drainage.

1.7 Restoration of Landscape Damage.

Trees or other landscape features, and irrigation systems damaged by the Contractor’s operations shall be restored to the original state at no additional cost to the Government.

1.8 Dust Suppression.

The Contractor shall perform dust suppression when necessary during maintenance and repair activities or as directed by the KO/COR.

http://www.nws.noaa.gov/

1.9 Utility Location.

The Contractor shall obtain an excavation permit prior to any activities disturbing the ground greater than a depth of six (6) inches. The Contractor shall locate and stake out underground utility pipes/cables prior to all digging operations required on RIA. The Contractor shall be responsible for having the proper equipment to locate all underground utilities. Mechanical digging shall not be permitted within ten (10) feet of identified underground utilities.

1.9.1 Locates

The Contractor shall locate all utilities with the exception of telephone lines, cable television (TV) and natural gas lines in excess of 30 PSI. The Contractor shall coordinate with KO/COR, RIA Network Enterprise Center (NEC) personnel and the commercial cable company to request location of RIA communication lines. Any drawing or prints shall be provided to the communication personnel to assist in area identification. MidAmerican Energy Joint Utility Locating Information for Excavators (JULIE) shall be contacted should the excavation location be in the vicinity of gas lines above 30 pounds per square inch (PSI). JULIE shall also be contacted for telephone locates south of Rodman Avenue along Rock Island and Fort Armstrong Avenues, for fiber optic line locations from the local communication provider demarcation to Building 350, 13.8KV power lines to the Rock Island Corps of Engineers Buildings and cable TV locations.

1.9.2 Site Clearance

A routine utility site clearance shall be completed within five (5) business days from the date of the Government request unless required to support priority 1 or 2 (emergency or urgent) DMOs or Emergency Project Work Orders (PWOs). No excavation shall occur until the utility site clearance procedure has been completed. In emergency situations the utility site clearance requirements may be waived by the KO/COR. The Contractor shall use the uniform marking code, red (electric), yellow (gas), orange (communications/CATV), blue (water), green (sewer), purple (reclaimed water), pink (temporary survey), and white (proposed excavation). The Contractor shall repair all damage to utilities as a result of an unacceptable utility location marking at no cost to the Government. Any utility location surface marking further than 18 inches from the physical perimeter of the utility being located shall be considered unacceptable.

1.10 Excavation Permits.

All excavation permits shall be initiated in writing and submitted to the KO/COR. The Government requires up to five (5) business days to review and approve excavation permits and provide this approval to the Contractor so the permit can be finalized and returned to the requestor. The Contractor shall keep record of every permit, assign a unique number, provide locator and marking service, coordinate marking with the communications Contractor, etc. and provide status to the Government. The Contractor shall notify the requestor within 24 hours of receiving a processed excavation permit package.

1.10.1 Excavation Permit Form

The Contractor shall implement the use of an excavation permit form approved by the KO/COR. The form should note all utilities (electrical, natural gas, sanitary sewer, storm sewer, steam, chilled water and water); and shall have a comment area for noting other requests for utility locates such as telephone, cable TV, high-pressure gas lines, and fiber optics. The form shall also include the NEC response and the JULIE locate number as applicable. The Contractor shall sign the form when all utility locates have been completed. A copy of the form shall be returned to the KO/COR; a copy will be given to the excavation contractor and kept on the excavation site at all times and a copy of the form shall be filed and available for inspection by the Government.

2.0 Requirements

2.1 Description of Services.

See Section 5.0 for the specific Common Level of Support (CLS).

2.2 General Information.

2.2.1 Transition (Phase-In/Phase-Out).

The Contractor shall prepare and submit, within ten (10) business days after contract award, a Phase-In/Phase-Out Plan to be implemented by the Contractor; to include IT/Network accounts and access with the appropriate Government organizations. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

2.2.1.1 Phase-In

During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, and operations, repair/maintenance operations, and any other operations as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the full performance start date, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

2.2.1.2 Phase-out.

During the 60 business day transition period immediately prior to the end of the contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract. The Contractor shall be expected to fully perform the Contract requirements until the Contract end date. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties.

2.2.2 Place of Performance and Hours of Operation.

2.2.2.1 Place of Performance

The work to be performed under this requirement will be performed throughout the entire area occupied by RIA and at any pertinent locations in and around RIA. A map of RIA is located at Technical Exhibit (TE) 1.1.

2.2.2.2 Normal Duty Hours of Operation.

The Contractor shall conduct business, between the hours of 0600 to 1700, Monday through Friday, excluding Federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings, unless otherwise noted in the PWS. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The Contractor shall provide a work reception capability 24 hours a day, 7 days a week and be capable of response to DMOs and/or other customer requests outside of normal duty hours.

2.2.2.3 Installation Closures.

When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed to the following business day.

2.2.2.4 Inclement Weather Delay.

If the KO/COR determines unsafe weather conditions for continued operations, the KO/COR shall notify the Contractor two (2) hours prior to curtailing operations due to inclement weather. The KO/COR shall notify the Contractor to resume operations. The Contractor may notify the KO/COR if they assess weather conditions to be unsafe for certain operations and suggest when to reschedule the work for KO/COR approval.

2.2.2.5 Emergency Operations

The Contractor shall coordinate with KO/COR in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire or other emergency situations. The Contractor may be called upon to deliver a wide variety of services to the installation through an emergency DMO/PWO in support of emergency response. The Contractor shall be required to provide all normal services during an emergency response unless otherwise directed by the KO/COR, however emergency response requirements will take precedence over normal DMO/PWO activities, as necessary. Physical facilities, such as the water plant, hydroelectric plant, swing span bridge and others specified in the associated Annexes have emergency operations plans which the Contractor will need to comply with as part of this PWS.

2.2.2.6 Federal Holidays.

The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

2.3 Emergency Services.

2.3.1 Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO/COR no later than (NLT) one (1) hour after the incident. The Contractor shall be responsible for the medical treatment services for Contractor personnel. However, the Government will provide emergency response and transport services for injuries incurred while an employee is performing under the contract.

2.3.2 Accident Reporting.

The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in injury, occupational disease, adverse environmental impact or death. The Contractor shall provide a verbal report to the KO/COR NLT one (1) hour after each such occurrence. The Contractor shall deliver to the KO/COR within five (5) business days of occurrence, whenever an accident involving personal injury or damage to Government owned property occurs, a completed typed original plus one (1) copy of ENG Form 3394 United States Army

Corps of Engineers Accident Investigation Report (or equivalent reporting form approved by the KO/COR).

2.4 Contract Administration and Management.

2.4.1 Post Award Conference/Performance Evaluation Meetings.

The Contractor shall attend the post award conference convened by the KO/COR as agreed upon and stated in the contract award document. The KO/COR will meet monthly with the Contractor to review the Contractor's performance. The Contractor shall take written minutes of meetings and be signed by both the General Manager (GM) and the KO/COR. The written minutes will be distributed within five (5) business after the meeting. If the Government does not concur with any portion of the minutes, recorded by the Contractor, the non-concurrence shall be provided in writing by the KO/COR within two (2) workdays following receipt of the minutes.

2.4.2 Roles and Authorities

The following provides the roles and their respective authority during the performance of the contract:

2.4.2.1 Contracting Officer (KO).

The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk of the Contractor.

All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be effected without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.4.2.2 Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this requirement. Additional Government personnel may be designated to assist in contract oversight IAW (Army Regulation) AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR and shall be trained and appointed IAW Department of Defense Instruction (DoDI) 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification. The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR will perform IAW the responsibilities and duties identified in the appointment letter.

2.4.2.3 COR Authority.

A letter of designation will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The COR is not authorized to change any of the terms and conditions with regard to cost or quantity of the Contract.

2.4.2.4 COR Functions.

The COR shall monitor all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies;

coordinate availability of Government-Furnished Property, and provides direction or assistance for site entry requests of Contractor personnel.

2.4.3 Contractor Key Personnel.

The Contractor shall designate all key personnel in writing to the KO/COR at the start of the contract. These key personnel shall be available to contact 24/7/365. The following Contractor positions are considered key personnel:

2.4.3.1 General Manager.

The Contractor shall provide a General Manager (GM) who is responsible for the performance of the work. The GM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The GM shall have a baccalaureate degree from an accredited College or University and five (5) years of experience in facilities maintenance management or a contract similar in scope and breadth to this requirement. The GM shall be present on-site and available during normal duty hours. In the circumstances when the GM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence and notify the KO/COR.

2.4.3.2 Operations and Maintenance Superintendent (O&M Superintendent) The Contractor shall designate an Operations and Maintenance Superintendent who shall be responsible for the daily operations of the Contract. The O&M Superintendent shall be on site during normal duty hours. The O&M Superintendent shall possess at least two (2) years of experience in managing facilities maintenance or construction supervision. The O&M Superintendent may also serve as the alternate to the GM.

2.4.3.3 Quality Control Manager (QCM)

The Contractor shall designate a full time QCM on site during normal duty hours. As a minimum, the QCM shall possess work experience in process control, quality data analysis, quality auditing, statistical sampling, and subcontractor quality control. The QCM shall have at least two (2) years of relative experience, and shall be responsible for the overall management and implementation of the Contractor's Quality Control Plan.

2.4.3.4 Quality Control Inspectors (QCI)

The Contractor shall designate QCI personnel sufficient to monitor Contract work to assure compliance with Government requirements. QCIs shall have two (2) years of documented experience in quality control of construction and/or maintenance of building equipment.

2.4.3.5 General Fund Enterprise Business System (GFEBS) Preventative Maintenance (PM) Coordinator.

The Contractor shall designate a GFEBS PM Coordinator who shall have the experience necessary in successfully utilizing GFEBS on a military installation. The GFEBS PM Coordinator shall be available during normal duty hours. The Contractor GFEBS PM Coordinator shall be responsible for GFEBS data entry and reporting. The GFEBS PM Coordinator shall have, at a minimum, one (1) year of GFEBS experience, specifically dealing with Property, Plant, and Equipment (PPE), business intelligence, and projects.

2.4.3.5.1 GFEBS Certification.

The GFEBS PM Coordinator shall have or obtain the following roles in GFEBS:

A76 DPW Contractor PM Master Data Maintainer A76 DPW Contractor Preventive Maintenance Controller A76 DPW Contractor GR Processor A76 DPW Contractor Physical Inventory Maintainer A76 DPW Contractor PM Material Requirement Planning Maintainer A76 DPW Contractor PM Order Approver A76 DPW Contractor PM Order Maintainer A76 DPW Contractor PM Reporter

The GFEBS PM Coordinator shall complete GFEBS training modules provided by the Government within 30 business days of contract award date. They shall provide certificates of completion for all roles required above to the KO/COR.

2.4.3.6 Environmental Contractor Personnel

The Contractor shall appoint an employee duties as the Environmental Compliance Coordinator (ECC) for the Contract. The ECC shall coordinate Contractor environmental compliance efforts and training. The Contractor personnel appointed as ECC may perform other duties provided they do not prevent the performance of ECC duties.

Contractor shall appoint a primary and alternate Environment Compliance Designee

(ECD) for each production, shop or work area that uses and/or stores hazardous materials and/or generates hazardous wastes. Contractor ECDs shall monitor implementation of all environmental regulatory requirements, report all environmental noncompliance to the ECC, correct all environmental noncompliance, and verify implementation of directed actions to correct identified environmental noncompliance.

Contractor shall have at least one ECD on duty at all times at each shop or work area.

Contractor shall require all personnel designated as ECDs to complete the initial ECD training through the installation within 15 days of the start of contract full performance.

Contractor personnel appointed as ECDs may perform other duties provided they do not prevent the performance of ECD duties. Contractors may request a waiver of this requirement through the KO/COR, if using and/or storing very small quantities of hazardous materials.

2.4.4 Contractor Requirements.

2.4.4.1 U.S. Residency.

All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.4.4.2 Common Access Card

Personnel will require a Common Access Card (CAC) to access Government systems.

A CAC permits installation access. These persons shall have, at a minimum, a favorable National Agency Check (NAC). Only personnel with a requirement to access Government systems will be issued a CAC.

2.4.4.3 Qualification Standards.

The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract (TE 4.1) utilizing properly trained, skilled, and qualified employees or subcontractor personnel.

2.4.4.4 Contractor Identification.

The Contractor shall ensure that personnel be identified as a Contractor to visibly distinguish themselves (clothing with company logo or uniforms) from Government employees. Contractor office personnel may dress in business casual attire with a Contractor badge or other form of identification clearly indicating their status as a Contractor. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.4.4.5 Standards of Conduct.

Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall not in any way represent the United States (U.S.) Government, or that the Contractor has the authority to contract or procure supplies for the account of the U.S. Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with the Procurement Integrity Act. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.4.4.6 Contractor Hiring Restrictions.

The Contractor shall not hire or sub-contract with off-duty or former Government employees whose employment would result in a conflict with the Joint Ethics Regulation DoDD 5500.7-R.

2.4.5 Business Relations.

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification acceptable to the Government. The Contractor shall provide to the KO/COR corrective action plans, timely identification of issues, and effective management of subcontractors. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.4.6 Manual Operations.

The Contractor shall establish a contingency plan for manual operation in the event that power or other utilities prevent the computer processing of the DMO and PMO related work documentation. The plan shall be delivered to the KO/COR within 15 business days after contract award date. Provision should also be made for providing work related data to the DPW WRD to update data into the Government system (GFEBS) on a delayed basis in case the network or system is down. The contingency plan shall include coordination with DPW WRD and its operations.

2.4.7 Interactive Customer Evaluation (ICE).

The Contractor shall obtain access to the ICE system, shall respond to all ICE comments addressed to contractor, shall provide replies to initiators of ICE comments and shall provide updates in the ICE reporting system within 72-hours of receipt of comment. The Contractor shall provide quarterly ICE data and reports, or as requested by the Government. On average 5 ICE comments are received per month.

2.4.8 Contractor Drug and Alcohol Policy.

The Contractor shall have a drug and alcohol policy that addresses all conditions that may affect the safety of employees and other installation tenants. The policy shall specifically address Government Bridge Operations as specified in Attachment 10, Section 1.2.2.1.

2.5 Work Management.

Applicable to all Common Levels of Service (CLS). All coordination requirements in this section and inherent to this Contract shall take into consideration the DPW WRD and their operations. Work requirements and timelines shall include coordination with the DPW WRD in conjunction with the KO/COR.

Army Family Housing information outside of Attachment 5 in other Attachments or Technical Exhibits shall be indicated by green text. Green text information shall be priced in the related Army Family Housing requirement.

2.5.1 Coordination.

As a part of the work scheduling process, the Contractor shall coordinate all work with the person in charge of the facility where the work is to be done.

2.5.2 Work Clearance.

The Contractor shall obtain an excavation permit IAW Section 1.10 for any digging or excavation operations. The Contractor shall have the approved permit available on the work site at all times.

2.5.3 Work Status.

The status of all assigned work shall be available to the KO/COR within one (1) hour of Contractor receipt of request during normal duty hours, and 2 hours at all other times.

For emergency DMOs, the Contractor shall respond within 30 minutes to any inquiries from the KO/COR, Quality Assurance Evaluators (QAE), and DPW management.

2.5.4 General Fund Enterprise Business System (GFEBS).

GFEBS is the web-based asset and accounting system for the Government. The Government will use GFEBS as a production scheduling and monitoring system for determining the status of work, maintenance, and repair expenditures against individual facilities. GFEBS is the official system of record for all Real Property Maintenance Activity (RPMA). NOTE: the initial GFEBS input will be accomplished through the DPW Work Request Desk (WRD) for all work requests.

2.5.4.1 Record, Manage and Report

The Contractor shall document, manage, control all work performed under this contract and enter work documentation into the GFEBS. The Contractor shall record, manage, and report all work performed under this Contract.

2.5.4.2 Recording Labor, Equipment And Material Cost.

As a means to document all work performed, the Contractor shall ensure that each Contractor employee, who works on DMOs, PMOs, PWOs or Operational Work Orders (OWOs) records applicable labor, equipment and material cost. The Contractor shall be responsible for entering all data into the GFEBS.

2.5.5 Work Standards.

The technical specifications within this PWS define the quality of maintenance and repair accomplished under this Contract. When a standard is not directed, the Contractor shall perform required work to meet industry trade customs and practices and manufacturer's recommendations. If floors, cabinets, appliances, foundations, and other items are removed in order to gain access to the system component to be repaired, the Contractor shall return any repaired area to a condition comparable to the original construction after work is completed. Any Government- or occupant-owned property damaged by the Contractor shall be repaired or replaced immediately at contractor’s expense.

2.5.6 Disposal.

All refuse generated by this Contract shall be legally disposed of, meeting all Federal, State, county, and Installation guidelines for disposal (including disposal of hazardous materials). Hazardous waste materials shall be disposed of IAW applicable Federal, State, and local statutes. Refuse shall be disposed of on a regular basis in order to ensure a neat and orderly appearance of the Contractor's area of responsibility and its surrounding areas. The burning of debris, waste material, and other salvageable items is prohibited on the Installation. The Contractor may be able to use Government provided recycling containers as available strictly for recyclable materials accepted by the Recycling Service Contract in effect at the time. Papers, plastics 1-7, aluminum and tin cans shall be recycled. Any misuse of the recycling containers shall be corrected by the Contractor as directed by the KO/COR.

2.5.6.1 Executive Order

The Contractor shall comply with Executive Order 13834, Efficient Federal Operations, for diversion of construction and demolition (C&D) materials and debris from landfills.

2.5.7 Environmental Requirements.

The Contractor shall meet all requirements of the DPW Environmental Division (ED) listed below.

2.5.7.1 Particulate Matter.

The Contractor shall use water, or suitable oil or chemicals approved by KO/COR in conjunction with DPW-ED, to control dust in the demolition of structures, work operations, work performed on a road, street, or parking area, in the clearing of land.

2.5.7.2 Construction (Storm Water) Permits.

When the Contractor activities result in soil disturbance, the Contractor shall meet the requirements of the Illinois Environmental Protection Agency and all Federal and State laws.

2.5.7.3 Utility Clearances.

The Contractor shall mark utilities as described in Section 1.9. Contractor is responsible for marking Primary utilities for those areas where the contractor operates primary utilities, and Secondary utilities throughout RIA. Contractor shall mark utilities with 48 hours of the request.

2.5.7.4 As-Built Drawings.

The Contractor shall refer to the as-built drawings for each instance that work performed impacts existing real property. When discrepancies in drawings are found during work, the Contractor shall notify the KO/COR.

2.5.7.5 Maintenance of Work Site.

The Contractor shall remove from the work area, at the end of each day and completion of the job, all waste, material, and by-products resulting from work performed. If applicable, the Contractor shall return usable material to a designated storage area for reuse. The Contractor shall ensure all job sites are secured during inclement weather to avoid damages or windblown materials.

2.5.7.6 Installation Recycling Program.

The Installation Recycling Program is a resources conservation effort managed and operated by DPW Custodial Contractor.

2.5.7.7 Actions and Delivery.

The Contractor shall receive and use reusable pallets. The Contractor shall dispose of any scrap metal, pallets, and excess serviceable lumber.

2.5.7.8 Future Replacement

Facilities, Systems, and Equipment Identified for Future Replacement.

Regardless of whether specific facilities, systems, or equipment have been identified for future replacement by the Government, the Contractor shall perform maintenance and repair of the equipment as outlined in this PWS, unless otherwise directed by the

KO/COR.

2.5.7.9 New Components.

New components shall match or exceed existing components in both manufacture and quality. The Contractor shall consider aesthetics (i.e., color, texture, and quality) in material selection. If existing aesthetics cannot be matched, the Contractor shall submit variations to the KO/COR for acceptability prior to installation. New components for Historic Buildings need to be reviewed and approved by KO/COR in conjunction with DPW-ED. Buildings identified in TE 4.2, Historic Buildings, as a historic buildings or structures will have all work comply with the National Historic Preservation Act, Section 106 (http://www.achp.gov/work106.html) and the Secretary of Interior Standards of Treatment of Historic Properties (https://www.nps.gov/tps/standards.htm).

2.5.7.10 Energy Conservation Standards.

The Contractor shall provide material and equipment (such as lamps) that are energy efficient. Electrical equipment and fixtures shall be high efficiency Energy Star rated equipment.

2.6 Demand Maintenance Orders (DMOs).

2.6.1 Directorate of Public Works Work Reception Desk.

The DPW WRD receives work requests during normal duty hours by phone and email and is manned by Government employees. Work reception shall be managed by the Contractor after normal duty hours, which shall only be emergency requirements. The DPW WRD assigns priority to the requirement. The Contractor shall receive notification of a work requirement from the DPW WRD. The DPW WRD will transfer the work requirement to the Contractor electronically and in the case of an emergency, by telephone. The Contractor is authorized to execute approved DMOs that do not exceed 32 work hours in labor. DMOs exceeding the Contractor’s authorized limit shall be executed IAW Attachment 1. The work control team shall have at least one (1) year of experience charging time and materials on the orders, and running/analyzing maintenance order reports.

2.6.2 DMO Call Receipt and Entry.

The DPW WRD assigns all DMO priorities and enters the DMO into GFEBS. All DMOs shall be executed by the Contractor within the following timelines:

http://www.achp.gov/work106.html https://www.nps.gov/tps/standards.htm

Priority 1 (Emergency) The Contractor shall begin work on the DMO within 30 minutes of receipt of the DMO from the DPW WRD. DMOs are classified as Emergency (Priority

1) when immediate action is required to eliminate life threatening or serious injury hazards to personnel. Emergency/Critical DMOs are completed within 24 hours of request, unless the urgency of the work has been reduced to a Priority 2 or 3.

Priority 2 (Urgent) These DMOs shall be completed by the Contractor within one (1) business day from receipt, unless reduced to a Priority 3.

Priority 3 (Routine) The Contractor shall schedule the work with the customer within seven (7) business days of notification to survey the worksite, determine requirements, and coordinate a work schedule. The DMO shall be completed within 15 business days of notification. An extension requires notification and justification to the KO/COR for approval. Some work issued as Priority 3, the Government may wish to expedite or schedule within a specified timeframe.

2.6.3 Completed Work.

The Contractor, certifying the work was satisfactorily performed, shall identify within GFEBS (using GFEBS T-CODE IW38) the total labor hours the technician worked and the fully burdened rate based on shop (e.g.-carpentry, electrical, plumbing, etc.), and the total materials/parts costs. Within seven (7) days of DMO issuance, the Government shall technically complete (TECO) the DMO to close out the order.

2.6.4 Materials.

The Contractor shall be responsible for all materials required for DMO repair work. For clarity, the price for DMOs reflected in the Pricing Matrix and applicable contract CLINs shall be inclusive of all DMO related repair costs.

2.7 Preventive Maintenance Orders (PMOs).

The Contractor will create a Preventive Maintenance Plan (PMP). The KO/COR shall approve the PMP and the Contractor shall enter the information in GFEBS. The PMP shall include details on GFEBS use requirements, staffing, personnel qualifications, supervision, material requirements and execution process (PMO receipt from execution to finalized PMO entry in GFEBS) to support the preventative maintenance addressed in this PWS. The PMP shall be submitted to the KO/COR within 30 days after contract award and completed upload to GFEBS within six (6) months after contract award. The Contractor shall update within GFEBS the PM Plan for any real property and/or equipment to which the Government will take title or which shall be installed on Government property.

2.7.1 Scheduled Preventive Maintenance

The Contractor personnel shall complete scheduled preventive maintenance work within five (5) business days for monthly preventive maintenance, 14 business days for quarterly preventive maintenance, and 30 business days for semi-annual and annual PM’s after issuance of PMO. Within seven (7) business days of PMO completion, the Government shall TECO the PMO in GFEBS. Any real property and/or equipment to which the Government will take title or which shall be installed on Government property shall be added to the Contract by modification and the Contractor shall update the PMP within GFEBS.

2.7.2. Process.

Until the PMP is complete by the Contractor, the Contractor shall execute PMOs IAW the PWS. In the interim of the PMP being finalized in GFEBS, the Contractor shall create a preventive maintenance schedule. The Contractor shall continually update the list as required with the KO/COR.

2.7.2.1 Preventive Maintenance Schedule

The preventive maintenance schedule shall be MS Excel based and include work center, maintenance plan, equipment number, equipment description, building number, frequency, task list, date called/scheduled, and any additional notes pertinent to the preventive maintenance (e.g.-date added, new building, etc.). Additionally, by close of business (COB) each week, the Contractor shall provide the KO/COR in MS Excel, a project preventive maintenance planning schedule of work to be accomplished in the following week.

2.7.3 Approved Preventive Maintenance Schedule.

The Contractor shall strictly adhere to the scheduled preventive maintenance dates to facilitate verification of work by the KO/COR in GFEBS. If the Contractor finds it necessary to reschedule a PMO, a written request shall be made to the KO/COR detailing the reasons for the proposed change at least five (5) business days prior to the originally scheduled preventive maintenance date. No scheduled preventive maintenance dates shall be changed without the prior written approval of the KO/COR.

2.7.4 PMO Stickers/Log.

Upon completion of the preventive maintenance inspection, the Contractor shall attach a sticker to the equipment item (or in the immediate vicinity thereof) indicating the equipment Maintenance Control Designation (MCD) number, the date of maintenance, and the initials and identification number of the Contractor employee who performed the work. Preventive maintenance will not be considered performed unless the sticker is current and affixed to document the preventive maintenance action. The preventive maintenance sticker information which includes the MCD number, date of maintenance and warranty information will be added into GFEBS by GFEBS T- code “IE01.” In instances where a PMO sticker is not practicable, then the Contractor may elect to maintain a current PMO log in lieu of a sticker.

2.7.5 Operations & Maintenance (O&M) Library.

The Contractor shall create and maintain a current repository of all O&M Manuals from the manufacturer or supplier for all facilities and equipment delineated in the Contractor’s PMO program. The Contractor shall also create and maintain a technical document library for equipment and real property documents such as O&M manuals, Test and Balance or commissioning reports, training videos, etc. The Technical Reference Libraries shall be updated as required to ensure that all information therein is correct. The Technical Reference Libraries shall be considered Government property.

These documents shall be managed in such a way to allow access to the documents by Government and Contractor personnel, including service providers other than the Contractor. The repository shall be organized by type of work or equipment type.

2.8 Operations Work Orders (OWOs).

The Contractor shall complete operational tasks in the PWS as OWOs. OWO may be scheduled (grass mowing, snow removal or any other operational task with a defined PWS requirement) or unscheduled (mowing not defined in the PWS, moving furniture or any other operational task without a defined PWS requirement). A scheduled OWO is recurring maintenance, cyclical in nature, outside of GFEBS scheduled preventive maintenance, requested demand maintenance, or projects. An unscheduled OWO is non-recurring services outside of GFEBS scheduled preventive maintenance, requested demand maintenance, or projects. Support for scheduled OWOs are referenced in the Attachments of the PWS. Unscheduled OWOs will be issued using the process for DMOs in Section 2.6.

2.9 Project Work Orders (PWOs).

2.9.1. Work Requirements for PWOs

Work requirements for PWOs shall be submitted by DPW or other Government tenants on a DA Form 4283, Facilities Engineering Work Requests. The DA Form 4283 shall be submitted to the DPW WRD for processing. DA Form 4283 shall serve as the authorization document for the initiation and execution of PWOs. For DMO generated PWOs, a DA Form 4283 is not required. The Contractor should submit the following documentation on a DMO generated PWO:

a. Actual labor hours, equipment costs and materials.

b. KO/COR signature indicating work has been performed and date.

c. As-built information for any utility infrastructure changes made during the course of the work, or operation and maintenance manuals for any installed equipment (as applicable).

d. Identifying information on the facility or equipment worked on under the DMO.

e. Site sketch indicating area where work was performed and schematic of activities

(as applicable).

f. Digital photos before and after work performance (as applicable).

2.9.2 Conversion of DMO to PWO

The Contractor shall not at any time exceed the labor hours of a DMO without approval by the KO/COR. The Contractor may determine that a DMO, as requested, will exceed the labor hour threshold during execution or prior to execution. The procedures for each circumstance are detailed below.

2.9.2.1 Conversion during Execution

The Contractor shall stop work immediately upon determining that a DMO will exceed the labor hour threshold. The Contractor shall immediately notify the KO/COR of the status of the DMO and complete the following tasks:

The Contractor shall notify the…