SOL_W15QKN16R0002_PLS_ATTACH_0024_SAMPLE_B_PRS_06FEB2017.pdf
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- Solicitation number
- W15QKN16R0002
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Solicitation W15QKN-16-R-0002 Personnel Life-Cycle Support (PLS)
Attachment 0024 – Sample Task B - PRS
PLS SAMPLE TASK B- ARMY ONESOURCE (AOS) PROGRAM
PERFORMANCE REQUIREMENTS SUMMARY
06 FEBRUARY 2017
Performance Objective
Standard Acceptable Quality Level (AQL)
Remedy
PRS # 1
Outreach to geographically dispersed Soldiers and Families
PWS 5.2
Increase Army OneSource Resource Center membership by 10% annually.
Baseline of current members is 2,328
No deviation from standard
Contractor shall determine root cause of failure, then develop and implement a corrective action plan.
Corrective action plan shall be submitted to the CORs and KO.
PRS # 2
Community Partnerships
PWS 5.3
Increase the number of community partnerships by 20% annually. Baseline of current partnerships is 76.
No deviation from standard
Contractor shall determine root cause of failure, then develop and implement a corrective action plan.
Corrective action plan shall be submitted to the CORs and KO.
PRS # 3
Customer Satisfaction
PWS 5.5
Ensure at least 90% of customers are satisfied with the quality and timeliness of services and products delivered.
Quality: 80% of customers rate service quality as satisfactory or higher
Timeliness: 80% of customers rate service timeliness as satisfactory or higher
Contractor shall determine root cause of failure, then develop and implement a corrective action plan.
Corrective action plan shall be submitted to the CORs and KO.
PRS # 4
Required Deliverables
Complete, accurate, and timely IAW Attachment- Deliverables Schedule
Timeliness: No more than one deliverable late per month.
Quality: No more than one deliverable rejected per month because of inaccurate or incomplete information.
Contractor shall determine root cause of failure, then develop and implement a corrective action plan.
Corrective action plan shall be submitted to the CORs and KO.
Contractor shall correct performance deficiencies at no additional cost to the Government
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