SOL_W15QKN16R0002_PLS_ATTACH_0013_SAMPLE_A_23JAN2017.pdf
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- Solicitation number
- W15QKN16R0002
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SOL_W15QKN16R0002_PLS_ATTACH_0013_SAMPLE_A_23JAN2017
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Solicitation W15QKN-16-R-0002 Personnel Life-Cycle Support (PLS)
Attachment 0013 – Sample Task A PRS
PLS SAMPLE TASK A-HRC CAC
PERFORMANCE REQUIREMENTS SUMMARY
23 JANUARY 2017
Performance Objective
Standard Acceptable Quality Level (AQL)
Remedy
PRS # 1
ID Card Operator Support
PWS 5.3
PWS 1.7
Timeliness: Meet average processing times specified in PWS paragraphs 5.3.2, 5.3.4, 5.3.5, 5.3.6, 5.3.7, and 5.3.8
Quality: Issue 100% of ID cards, ID tags, Geneva convention cards, Teslin cards, and CACs to eligible recipients only.
Completeness:
No less than 90% ID Card operator support during business hours assessed monthly per site.
**Productivity: Issue no less than 50% of the workload transactions estimated at each site.
Timeliness: No more than two substantiated, documented customer complaints per location per month with no more than 10 complaints overall.*
Quality, Completeness, and Productivity: No deviation from standard
Contractor shall determine root cause of failure, then develop and implement a corrective action plan.
Corrective action plan shall be submitted to the CORs and KO.
PRS # 2
CACMAT Management
PWS 5.2
Conduct all planned site inspections and re-inspections IAW site inspection checklists and prescribed regulations
No deviation from standard
Contractor shall determine root cause of failure, then develop and implement a corrective action plan.
Corrective action plan shall be submitted to the CORs and KO.
Solicitation W15QKN-16-R-0002 Personnel Life-Cycle Support (PLS)
Attachment 0013 – Sample Task A PRS
PRS # 3
Required Deliverables
Complete, accurate, and timely IAW Attachment- Deliverables Schedule
Timeliness: No more than one deliverable late per month.
Quality: No more than one deliverable rejected per month because of inaccurate or incomplete information.
Contractor shall determine root cause of failure, then develop and implement a corrective action plan.
Corrective action plan shall be submitted to the CORs and KO.
Contractor shall correct performance deficiencies at no additional cost to the Government
*A substantiated customer complaint may come from customer surveys, Government site managers, or any other valid source.
**Issues which may have a negative impact on contractor productivity, such as equipment failure and base closures, will be taken into consideration when assessing contractor performance. Contractor shall report such issues to the CORs and document the issues in the monthly status reports.
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