Attachment_8_F5_QASP_Final_130402.docx

PID N00019-12-P1-CF003

Contract N00019-14-C-XXXX Enclosure (5)

Quality Assurance Surveillance Plan F-5 Aircraft Maintenance Program

1. Purpose This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document that defines the metrics used to assess Contractor performance and to ensure that the Government receives a reasonable quality of service with reference to contractual requirements to ensure systematic quality assurance methods are utilized in the administration of the performance based Contractor Support Services contract.

The contract supports F-5N/F daily operations at Naval Air Station (NAS) Fallon, Nevada, NAS Key West, Florida, and Marine Corps Air Station Yuma, Arizona. The Contractor shall provide organizational, intermediate, and limited depot level maintenance, program management, technical management, financial management, and flight test support of Commander, Naval Air Forces Reserves’ 44 F-5N/F aircraft located among three sites.

The contract contains O&MN Firm Fixed Price (FFP) Contract Line Item Numbers (CLINs) for labor and cost-reimbursable (non-fee bearing) CLINs for travel and material. The contract will be for a period of five years total, including all option periods. A properly executed QASP will assist the Government in achieving the objectives of this procurement.

2. Authority Authority for issuance of this QASP is provided under FAR Part 46, Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract.

3. Scope The contractor is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The QASP is put in place to provide Government oversight of the contractor’s efforts to assure that they are timely, effective, and are delivering quality products and services as specified by the contract.

4. Government Resources The following definitions for Government resources are applicable to this plan:

Contracting Officer – The person duly appointed with the authority to enter into (Procuring Contracting Officer (PCO)) or administer (Administrative Contracting Officer (ACO)) contracts and make related determination and findings on behalf of the Government. The PCO for this contract is in the NAVAIR Code 2.3.5 Division. Contracting Officers are designated via a written warrant, which sets forth limitations of authority.

Contracting Officer’s Representative (COR) – The individual designated by the PCO to act as their technical representative to assist in administering the contract. The COR’s limitation of authority are contained in the written letter of appointment.

5. Responsibilities The following Government resources shall have responsibility for the implementation of this QASP:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interests of the United States in the contractual relationship. The Contracting Officer assures the contractor receives impartial, fair, and equitable treatment. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Contracting Officer Representative (COR) - The COR is responsible for technical administration of the contract. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer in writing.

6. Method of Quality Assurance Surveillance

a. Contractor Performance Assessment Reporting System (CPARS) – The marketplace for contractor support services is very competitive. As such, the successful offeror has a stake in the Government-generated CPARS. For this procurement, the Government will address the quality of product or service, schedule, cost control, business relations, management of key personnel, and other important areas. As this information may affect future source selections throughout the Department of Defense (DOD), the annual Government assessment of this contract will be documented in CPARS.

b. QASP - The surveillance methods listed in enclosures (1) and (2) will be used by the COR to perform quality assurance functions under this contract.

7. Surveillance Enclosures (1), (2), (3), and (4) set forth the performance standards, surveillance methods, incentives, and definitions for evaluation areas and ratings. If the Government identifies a discrepancy, the Contractor will be issued a Corrective Action Request (CAR), Enclosure (5). The Contractor shall respond by the suspense date provided on the CAR.

8. Documentation The COR will maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and actions related to the Government’s performance of the quality assurance function, including the original Quality Assurance Checklists. All such records will be maintained for the life of the contract.

9. Enclosure Enclosure (1) - F-5 Maintenance Performance Standards Enclosure (2) – Data Performance Standards Enclosure (3) - Incentives Enclosure (4) – Definitions For Evaluation Areas/Ratings Enclosure (5) - Corrective Action Request

Contract N00019-14-C-XXXX

Contract N00019-14-C-XXXX

The Government will monitor the Contractor’s performance as identified in the following table.

F-5 Maintenance Performance Standards

Description

Performance Standard And Acceptable Quality Level Surveillance Method/Measure

Incentives

Provide aircraft for scheduled launch window.

(Launch Window)

Enclosure (1)

Data Performance Standards

Description

Standard Performance Standard And Acceptable Quality Level Surveillance Method/Measure

Incentives

Enclosure (2)

Incentives

Assessment Period

Acceptable Performance Definition

How Measured

Incentives

(-) Contractor receives a negative assessment (CPAR), appropriate for the quality of service provided.

(-) Contractor receives a negative assessment (CPAR), appropriate for the quality of service provided.

(-) Contractor receives a negative assessment (CPAR), appropriate for the quality of service provided.

(-) Contractor receives a negative assessment (CPAR), appropriate for the quality of service provided.

(-) Contractor receives a negative assessment (CPAR), appropriate for the quality of service provided.

Enclosure (3)

DEFINITIONS FOR EVALUATION AREAS/RATINGS

All tasks (which include sub-task and specific emphasis) will be assessed focusing on the following areas:

A. Quality of Product or Service – Assess the contractor’s conformance to contract requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, or safety and health standards). Include, as applicable, a discussion of the accuracy of reports/data; the extent to which the products/services provided meet the specifications of the contract; the extent to which the contractor’s work measures up to commonly accepted technical or professional standards; and the degree of Government technical direction required to solve problems that arise during performance.

B. Schedule – Assess the timeliness of the contractor against the completion of the contract, task orders, milestones, delivery schedules and administrative requirements. This assessment of the contractor’s adherence to the required delivery schedule should include the contractor’s efforts during the assessment period that contribute to or affect the schedule variance. This element applies to contract closeout activities as well as contract performance.

C. Cost Control – Assess the contractor’s effectiveness in forecasting, managing, and controlling contract cost. Include, as applicable, a discussion of the contractor’s ability to perform within the total estimated cost (what is the relationship of the negotiated costs and budgeted costs to actuals); innovative approaches implemented by the contractor that resulted in cost savings; the timeliness, accuracy, and completeness of invoices; and the adequacy of the contractor’s budgetary internal controls.

D. Business Relations – Assess the integration and coordination of all activity needed to execute the contract, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the contractor’s history of reasonable and cooperative behavior, and customer satisfaction. Include, as applicable, a discussion of customer orientation displayed by the contractor; degree of satisfaction with amount of interaction between the contractor and the government; adequacy of the contractor’s accounting, billing, and estimating systems and the contractor’s management of Government Furnished Property (GFP) if GFP has been provided to the contractor under the contract; timeliness of awards to subcontractors and management of subcontractors, including subcontractor costs; efforts taken to ensure early identification of subcontract problems and the timely application of corporate resources to preclude subcontract problems from impacting overall prime contractor performance; and the amount of prime contractor effort devoted to managing subcontracts and whether the subcontractors were an integral part of the contractor’s team.

E. Management of Key Personnel – Assess the contractor’s performance in selecting, retaining, supporting, and replacing, when necessary, key personnel. Include, as appropriate, a discussion of how well the contractor matched the qualifications of key positions, as described in the contract, with the personnel who filled the positions; whether the contractor supported key personnel so they were able to work effectively; corrective actions taken by the contractor in the event key personnel did not perform well; and extent to which replacements for key personnel met or exceeded the qualifications of the position as described in the contract.

F. Utilization of Small Business – Assess whether the contractor provided maximum practicable opportunity for Small Business to participate in contract performance consistent with efficient performance of the contract. Assess compliance with all terms and conditions in the contract relating to Small Business participation, including FAR 52.219-8, Utilization of Small Businesses, FAR 52.219-9, Small Business Subcontracting Plan (DoD Contracts), and DFARS 252.219-7003 Small Business Subcontracting Plan. Assess any small business participation goals, which are stated separately in the contract. Assess achievement on each individual goal stated within the contract or subcontracting plan, including good faith effort if the goal was not achieved.

G. Other Areas – Assess additional evaluation areas unique to the contract or that cannot be captured elsewhere.

The evaluation ratings (excluding Utilization of Small Business) for all areas are as follows:

Exceptional - Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflect a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory - Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s actions appear or were ineffective.

The evaluation ratings for Utilization of Small Business are as follows:

Exceptional – Exceeded all negotiated subcontracting goals or exceeded at least one goal and met all of the other negotiated subcontracting goals for the current period. Had exceptional success with initiatives to assist, promote, and utilize small business (SB), small disadvantaged business (SDB), women-owned small business (WOSB), HUBZone small business, veteran-owned small business (VOSB) and service-disabled veteran-owned small business (SDVOSB). Complied with FAR 52.219-8, Utilization of Small Business Concerns. Exceeded any other small business participation requirements incorporated in the contract, including the use of small business participation requirements incorporated in the contract, including the use of small businesses in mission critical aspects of the program. Went above and beyond the required elements of the subcontracting plan and other small business requirements of the contract. Completed and submitted Individual Subcontract Reports and/or Summary Subcontract Reports in an accurate and timely manner.

Very Good – Met all of the negotiated subcontracting goals in the traditional socio-economic categories (SB, SDB, and WOSB) and met at least one if the other socio-economic goals (HUBZone, VOSB, SDVOSB) for the current period. Had significant success with initiatives to assist, promote, and utilize SB, SDB, WOSB, HUBZone, VOSB, and SDVOSB. Complied with FAR 52.219-8, Utilization of Small Business Concerns. Met or exceeded any other small business participation requirements incorporated in the contract, including the use of small business in mission critical aspects of the program. Endeavored to go above and beyond the required elements of the subcontracting plan. Completed and submitted Individual Subcontract Reports and/or Summary Subcontract Reports in an accurate and timely manner.

Satisfactory – Demonstrated a good faith effort to meet all of the negotiated subcontracting goals in the various socio-economic categories for the current period. Complied with FAR 52.219-8, Utilization of Small Business Concerns. Met any other small business participation requirements included in the contract. Fulfilled the requirements of the subcontracting plan included in the contract. Completed and submitted Individual Subcontract Reports and/or Summary Subcontract Reports in an accurate and timely manner.

Marginal – Deficient in meeting key subcontracting plan elements. Deficient in complying with FAR 52.219-8, Utilization of Small Business Concerns, and any other small business participation requirements in the contract. Did not submit Individual Subcontract Reports and/or Summary Subcontract Reports in an accurate or timely manner. Failed to satisfy one or more requirements of a corrective action plan currently in place; however, does show an interest in bringing performance to a satisfactory level and has demonstrated a commitment to apply the necessary resources to do so. Required a corrective action plan.

PID N00019-12-P1-CF003

Contract N00019-14-C-XXXX Enclosure (4)

PID N00019-12-P1-CF003

Contract N00019-14-C-XXXX Enclosure (4)

Unsatisfactory - Noncompliant with FAR 52.219-8 and 52.219-9, DFARS 252.219-7003, and any other small business participation requirements in the contract. Did not submit Individual Subcontract Reports and/or Summary Subcontract Reports in an accurate and timely manner. Showed little interest in bringing performance to a satisfactory level or is generally uncooperative. Required a corrective action plan.

CORRECTIVE ACTION REQUEST

5. The following non-compliance requires corrective action:

6. In your reply, please include a description of:

( ) Action taken to correct specific non ( ) Identify measures to verify effectiveness compliance behavior of corrective action taken

( ) Root cause of the non-compliance ( ) Action taken to determine other processes affected by the same or similar root causes

( ) Action taken to correct & prevent ( ) Target dates for implementation of recurrence of root cause corrective actions

7a. Category non-compliance:

(reference) ( ) Verbal ( ) Written

7b. Classification:

( ) Critical ( ) Major ( ) Minor

8a. Non Conformance discussed with:

8b. Title:

9. This non-compliance may affect safety. (if yes, send copy to VFC 13 Safety Office)

YES/NO

10. This non-compliance may affect the HAZ/MAT program. (if yes, send a copy to VFC 13 HAZMAT)

YES/NO

11. Request you reply within (5) working days. If response cannot be finalized within this time, please submit date your investigation will be completed.

CMMT SIGNATURE:_________________

12. Contractor response:

(Use this document as a cover sheet and attach your response)

13a. Type or print name of contractor rep:

14. CMMT Verification and follow-up on contractor’s response:

15. Typed CMMT name: