JC_1_1503010 C Custodial_UH.pdf

1503010 – Custodial For Unaccompanied Housing (UH) Table of Contents

Spec Item Title 1 General Information

1.1 Concept of Operations

2 Management & Administration

2.1 Definitions and Acronyms

2.2 Personnel

2.2.1 Certification, Training, and Licensing

2.3 Special Requirements

2.3.1 Pathogen Exposure

2.4 References and Technical Documents

3 Recurring Work

3.1 Scheduled Services

3.1.1 Space Cleaning

3.1.1.1 Emptying Waste Containers

3.1.1.2 Emptying Recycling Containers

3.1.1.3 Low Area Cleaning

3.1.1.4 High Area Cleaning

3.1.1.5 Interior Window Cleaning

3.1.1.6 Exterior Window Cleaning

3.1.1.7 Window Blinds Cleaning

3.1.1.8 Entrance Cleaning

3.1.1.9 Interior Glass Surfaces Cleaning

3.1.1.10 Drinking Fountains Cleaning

3.1.2 Floor Care

3.1.2.1 Sweeping and Dust Mopping

3.1.2.2 Vacuuming Carpets and Rugs

3.1.2.3 Cleaning Walk-off Mats

3.1.2.4 Spray Cleaning and Buffing

3.1.2.5 Wet Mopping

3.1.2.6 Stripping, Coating, and Buffing

3.1.2.7 Carpet and Rug Deep Cleaning

3.1.3 Restroom Services

3.1.3.1 Restroom Cleaning

3.1.3.2 Restroom Supplies

3.1.4 Building Perimeter Services

3.1.4.1 Debris Removal

3.1.4.2 Emptying Perimeter Waste Containers

3.1.5 Common Use Area Services Interior

3.1.5.1 Laundry Room Management

3.1.6 Common Use Area Exterior

3.2 Custodial Services Orders

3.2.1 Disinfection of Common Area Surfaces

3.2.2 Low Area Cleaning and Disinfection

3.2.3 Damp Mop Cleaning and Disinfection

3.2.4 Deep Carpet and Rug Cleaning and Disinfection

3.2.5 Interior Window Cleaning and Disinfection

3.2.6 Window Blind Cleaning and Disinfection

3.2.7 Restroom Cleaning and Disinfection

1503010 – Custodial For UH Table of Contents

Spec Item Title

3.2.8 Drinking Fountains Cleaning and Disinfection

3.2.9 Waste Containers Emptying and Disinfection

3.2.10 Recycling Containers Emptying and Disinfection

3.2.11 Lite Cleaning Services

3.2.12 Common Use Area Services

3.2.13 Unscheduled Services

4 Nonrecurring Work

Spec Item Title Description

1 General Information

The Contractor shall provide all labor, management, supervision, tools, material, and equipment required to perform custodial services at interior and exterior common use areas.

1. NBG – 20 UH Buildings (3, 5, 7, 8, 9, 10, 11, 12, 13, 14, 15, 15A, 16, 17, 18, 19, 20, 22, 23, 24) and Warehouse72 (interior restroom). (See J-1402000-09

2. Camp Covington – 7 UH Buildings (579, 580, 581, 582, 583, 584 and

585). (See J-1402000-10).

3. NBGMS – Addition of UH Buildings 401, 769, 859 including support facility B860 (Mechanical, Laundry, Kitchenette) and B711 (BBQ Pavilion).

4. NBG – UH Building 4326B (Restroom) Apra Palms 50 Units (1, 2, 3, 4, 5, 6, 7, 8, 10, 12, 46, 48, 50, 52, 54, 56, 70, 72, 74, 76, 81, 83, 85, 87, 89, 91, 121, 123, 125, 127, 134, 136, 138, 140, 141, 143, 145, 147, 149, 151, 150, 152, 154, 156, 153, 155, 157, 159, 161, and 163)

5. Marine Corps Base Camp Blaz (MCBCB) – BOQ & BEQ Buildings B2140, B1440, B1420, B1430, B2020, B2200, B2030, B2050, B2070, and B2060 (See J-1402000-31/-32/-33, and -35).

1.1 Concept of

Operations

The intent of 1503010 Custodial is to specify the requirements related to the cleaning of facilities. Custodial requirements consist mainly of services that ensure the cleanliness of working environments.

The Contractor shall provide all labor, material/supplies, and equipment to accomplish recurring cleaning services at interior and exterior common use areas.

1. Interior Common Use Area:

Recurring cleaning services may include: restroom cleaning, kitchen cleaning to include all appliances, cleaning of ice machines, clean/mop floors, vacuuming, dusting, replenishing supplies (e.g. paper towels, toilet tissue, liquid soap), emptying trash cans, mirror cleaning, and cleaning of fixtures in accordance with cleaning schedule specified in Attachments J- 1503010-06. Common area carpets shall be deep cleaned (shampoo carpet) per the established schedule. Notification by bulletin will be provided to the Government and all guests at a minimum of 72 hours in advance of carpet cleaning.

2. Exterior Common Use Area:

General cleaning of debris in picnic pavilion, BBQ grills/picnic tables, common restrooms, water fountains, playgrounds, and athletic areas (basketball and volleyball), entrance ways, stairways, parking lots, sidewalks, trash/dumpster areas require removal of debris and emptying and re-lining trash receptacles in accordance with cleaning schedule specified in Attachments J-1503010-04.

3. Laundry room cleaning services - cleaning/mopping of floors, cleaning of washers and dryers, and emptying trash cans in accordance with cleaning schedule specified in Attachments J-1503010-04.

4. Contractor shall keep areas clean, sanitary, and sightly.

5. Provide input to ICAP as requested.

010 – Custodial For UH

Item

Title Description

2 Management & Administration

2.1 Definitions and

Acronyms

Definitions and Acronyms are listed in J-1503010-01.

2.2 Personnel The Contractor shall provide personnel with the qualifications, technical knowledge, experience and skills required for efficient operations within the custodial function.

2.2.1 Certification, Training, and Licensing

The Contractor shall without additional expense to the Government, obtain all required permits, licenses, clearances, certifications, training, and authorizations to perform work under this contract and comply with applicable federal, state and local activity laws. In addition, the contractor shall provide evidence of such permits and licenses to the Contracting Officer before work commences and at other times as requested by the Contracting Officer or PAR/COR.

Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall have successfully completed pathogen training. The Contractor shall submit Pathogen Training Certificates per Section F.

2.3 Special Requirements

2.3.1 Pathogen Exposure The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials.

The Contractor shall establish and update an Exposure Control Plan accessible to all employees per Section F.

This plan shall be reviewed annually between the Contractor and the Government IAW 29 CFR-1910.1030 per Section F.

2.4 References and

Technical Documents

References and Technical Documents are listed in J-1503010-02.

Item

Title Performance Objective

Related Information Performance Standard

3 Recurring Work The Contractor shall provide custodial services to ensure facilities are clean and sightly.

The Contractor's cleaning techniques and products shall protect the integrity of surfaces, finishes and floor coverings.

Services and associated frequencies are specified in J- 1503010-04. The Contractor shall provide services at the frequencies specified based on the awarded CLINs listed in Section B.

Facilities are clean and sightly, consistent with the specified Service Level Standards (SLS) class.

Maps and Locations for Custodial Services are shown in J-1402000- 09/10/12/13/and 31 through 33

The Contractor shall submit all required reports listed in Section F that depicts services rendered for work performed in frequencies such as monthly, every-other-month, quarterly, semi-annual, annual basis, as needed, and so on.

The customer acknowledging that the services were performed must sign this report. The report shall be submitted with the Contractor’s invoice for that current month.

All D5 (five days a week) cleaning will be performed from Monday through Friday. All 3W (three days a week) cleaning will be performed on Mondays, Wednesdays and Fridays. All 2W (two days a week) cleaning will be performed on Tuesday and Thursday. All weekly (W) cleaning will be performed on Mondays. All monthly (M), M2 (every other month) and M3 (every three months) cleaning will be performed on the first week of that month or no later than the 7th day of that month. 2M (twice a month) cleaning will be performed every 13 to 15 days of each month. D7 cleaning will be

Item

Title Performance Objective

Related Information Performance Standard performed every day, seven days a week.

Equipment and devices used for space cleaning shall NOT be used for cleaning restrooms.

All equipment used for space cleaning shall have a “blue” marking (i.e., whether by tape, paint, marker, label, and the like) to distinguish usage.

Within fifteen calendar days after award, the Contractor must provide the Government (PAR/COR/KO) with a performance work schedule per Section F. The schedule shall reflect services to be performed, the day and time areas will be serviced, building numbers, and shall be separated by customers.

The Contractor shall submit for approval, monthly work schedules, one week prior to start of work. The schedule must be approved by the Government prior to start of work.

The Contractor is prohibited from moving computer (or similar equipment) hardware or software.

Should equipment be an obstacle during work performance, the Contractor shall notify the (PAR/COR/KO) for proper coordination.

The Contractor shall also provide for approval a work schedule for services that is not to be performed on a regular (daily, weekly, monthly) basis. These services include, but are not limited to, interior window cleaning, waxing and buffing, stripping and re-waxing, and carpet and rug deep cleaning.

These services are required on a yearly, bi-yearly, quarterly, or three times a year basis.

Item

Title Performance Objective

Related Information Performance Standard

Upon completion of these services, the Contractor must obtain a signature from PAR/COR/KO within the area serviced acknowledging work performance. The acknowledgement shall be submitted with the monthly invoice.

3.1 Scheduled

Services

The Contractor shall provide scheduled custodial services to ensure facilities are clean and sightly.

The Contractor shall develop and submit an Annual Work Schedule and Monthly Work Plan for custodial services per Section F.

The Annual Work Schedule and Monthly Work Plan shall correspond to the frequencies identified by the Service Schedules attachment J-1503010- 04.

The schedules shall clearly indicate the day of performance of each service for each building.

Facilities are clean and sightly, consistent with the specified service frequency.

Work is completed in accordance with the Contractor’s schedule.

3.1.1 Space Cleaning The Contractor shall

clean spaces to ensure they are clean and sightly.

The Contractor shall return furniture and other items moved during performance to their original positions.

The Contractor shall clean all spaces listed in Section J in accordance with the Contractor’s Government-approved Written Housekeeping Instructions and Procedures.

The Contractor’s government-approved procedures and quality control program specify the products, solutions, and housekeeping and quality control methods that the Contractor will use to perform all services and ensure performance of all services necessary to achieve a clean (i.e., free of soil) environment.

Spaces are clean and sightly consistent

Furniture and other items moved returned to original position.

Clean Rooms are maintained free of dust in accordance with clean room protocols and Service Level Standards

(SLS).

3.1.1.1 Emptying Waste

Containers

The Contractor shall empty waste containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to waste containers and marked

"TRASH."

Waste containers are empty and clean.

Waterproof liners are provided and replaced

Item

Title Performance Objective

Related Information Performance Standard

All waste receptacles shall be emptied and have plastic liners replaced. Provide a new plastic liner at every performed frequency or when liner is torn, soiled and unsanitary or otherwise deemed ineffective.

Waste receptacles shall be washed thoroughly on a weekly basis utilizing a disinfectant and shall be performed on Mondays.

All ashtrays and ash receptacles shall be emptied and cleaned free of tobacco residue. Boxes, cans, bottles and other items placed adjacent to waste receptacles marked “TRASH” shall also be removed and disposed of in the nearest outside collection point.

All waste that is dropped during the waste removal process shall be picked up and properly disposed.

All spills that occur during the waste removal process shall be and properly treated and cleaned.

The Contractor shall collect all waste from desk-side waste containers and/or interior collection points unless otherwise specified based on Service Schedules as listed in J-1503010-

04. All waste shall be moved to designated refuse containers.

when soiled or unserviceable.

Services are performed at the specified frequencies.

3.1.1.2 Emptying

Recycling Containers

The Contractor shall empty recycling containers and ensure they are clean.

The Contractor shall collect and dispose of items placed adjacent to recycling containers and marked "RECYCLE."

All recyclable material that is dropped during the removal process shall be picked up and properly disposed.

Provide liners for plastic and glass containers.

recyclable material from desk-side recycling containers and/or interior collection points unless

Recycling containers are empty and clean.

specified frequencies.

Item

Title Performance Objective

Related Information Performance Standard otherwise specified based on Service Schedules as listed in J- 1503010-04. All recyclable material shall be moved to building collection site.

Interior collection points and building collection sites are identified on Floor Plans included in J-1503010-03.

3.1.1.3 Low Area

Cleaning

The Contractor shall provide low area cleaning services to ensure surface areas are clean.

Low area cleaning includes all furniture and fixtures, partitions, radiators, equipment, hand railings in stairways, grills, ledges, sills, walls, doors, light fixtures, chalk and dry boards and trays, miscellaneous hardware, bright metal work, chairs in waiting room areas, partitions, display cases and decorative insignia, hand railings in stairways, horizontal ledges, A/C register, grills, ledges and window sills shall be dusted.

Interior / exterior doors, walls and partitions shall be wiped clean (including glass partition, walls, doors and mirrors, to a maximum height of 7'-0" above floor level.

Corridors, lobbies and entrance walls and doors shall be cleaned.

Door frames/jambs and electrical alarm components shall be thoroughly cleaned to be free of dust, dirt and foreign matter.

All glass surfaces shall be cleaned and dried to be free of streaks, watermarks and stains. All paint, putty, film and foreign matter found on glass surfaces and frames shall be removed.

The Contractor's cleaning techniques and products shall protect the integrity of the surface and finish.

Surfaces are clean.

Cleaning is performed at the specified frequencies.

Item

Title Performance Objective

Related Information Performance Standard

Low area cleaning does not include desktops of occupied cubicles or offices.

Areas to receive low area cleaning are identified on the Service Schedules provided in J-1503010- 04.

3.1.1.4 High Area

The Contractor shall provide high area cleaning services to ensure surfaces are clean.

High area cleaning includes all areas that are vertical and horizontal surfaces from floor level, including overhead piping, light fixtures and ceiling areas.

The Contractor shall clean the exterior and interior surfaces of the light fixture.

High dust cleaning shall include the removal of dirt, dust, lint, streaks, cobwebs and other foreign matter from ceilings, walls, structural components, exposed air conditioning ducts, piping, equipment brackets and fire apparatus. Air-conditioning system, fire apparatus and its components are NOT to be removed from their original positions.

The Contractor shall ensure that overhead fixtures are protected from damage.

High area cleaning includes removal of all debris created, including debris falling into low areas.

All applicable high area surfaces are clean.

frequencies.

3.1.1.5 Interior Window

Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Interior window cleaning shall be scheduled concurrently with exterior window cleaning.

techniques and products shall protect the integrity of glass surfaces and finish and adjacent areas. The Contractor shall thoroughly clean all interior glass window surfaces and associate frames, sills and sashes. All glass surfaces shall be wiped dry. All

All interior windows are clean and sightly.

frequencies.

Item

Title Performance Objective

Related Information Performance Standard paint, putty, film, streaks, water marks and foreign matter found on glass surfaces shall be removed.

3.1.1.6 Exterior

Window Cleaning

The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly.

Where storm windows (including typhoon shutters) are present, the Contractor shall clean both sides of the storm window (both the outside and inside glass).

When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.

Exterior window cleaning shall be scheduled concurrently with interior window cleaning.

All exterior windows are clean and sightly.

frequencies.

3.1.1.7 Window Blinds

Cleaning

The Contractor shall clean window blinds to ensure they are clean and available for use in a timely manner.

Contractor shall clean both sides of blinds.

Blinds may be removed for cleaning.

All blinds and associated hardware shall be thoroughly cleaned to be free of dust, dirt, stains, mildew or other foreign matter.

Blinds are clean and in the same operational condition as prior to cleaning.

If removed for cleaning, blinds are returned to their original location within two working days.

frequencies.

3.1.1.8 Entrance

Cleaning

The Contractor shall clean doors and all associated glass of the entrance to ensure doors and glass surfaces are clean and sightly.

Entrances surfaces include the doors, associated transoms, and sidelights.

When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass.

Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.

Glass surfaces are clean and sightly on both sides and for the full height of the glass.

Doors are clean and free of all dirt and marks.

frequencies.

3.1.1.9 Interior Glass

Surfaces Cleaning

The Contractor shall clean all interior glass to ensure glass

Glass surfaces include the interior doors, partitions, and walls.

Glass surfaces are clean and sightly on both sides and for the

Item

Title Performance Objective

Related Information Performance Standard surfaces are clean and sightly.

full height of the glass.

frequencies.

3.1.1.10 Drinking

Fountains Cleaning

The Contractor shall clean drinking fountains to ensure they are clean, sanitary, and sightly.

Drinking fountain surfaces shall be properly disinfected.

Drinking fountains shall be thoroughly cleaned to be free of dirt, dust, water stains/deposits or mildew. Drinking fountain sides shall be wiped clean to be free of dirt, streaks, watermarks and scuffmarks.

Any drinking fountain with foul odor or which has an unpleasant taste of water shall be immediately reported to the

PAR/COR/KO.

Drinking fountains are clean, sanitary, and sightly.

frequencies.

3.1.2 Floor Care The Contractor shall

provide floor care services to ensure they are clean and sightly.

The Contractor shall move furniture, non-permanent rugs and other floor coverings prior to floor care services. The Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position.

techniques and products protect the integrity of the surface and finish of floors and adjacent walls.

When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.

Floor care services shall be performed in a manner that minimizes interference with daily operations.

The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.

Floors are clean and sightly consistent

Item

Title Performance Objective

Related Information Performance Standard

In addition, floor maintenance operations shall include removing splash marks, dust, dirt, and floor care solution and mop streaks from baseboards and the bottom of doors.

3.1.2.1 Sweeping and

Dust Mopping

The Contractor shall sweep or dust mop uncarpeted floors to ensure floors are free of debris and dust.

The Contractor shall sweep or dust mop uncarpeted floors, including stairwells and elevators.

Floors are free of debris and dust.

specified frequencies.

3.1.2.2 Vacuuming

Carpets and Rugs

The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust.

Contractor shall provide spot cleaning as needed.

Carpet cleaning shall be in conformance with Hotel Industry Standards.

Carpets and rugs are free of debris and dust.

specified frequencies.

3.1.2.3 Cleaning Walk-

off Mats

The Contractor shall clean the walk-off mats and surfaces below the mats to ensure mats and surfaces are clean.

The Contractor shall return mats to their original locations after

The Contractor shall notify the PAR/COR immediately when walk-off mats are defective, missing, or not serviceable.

Walk-off mats and surfaces below the mats are clean.

specified frequencies.

3.1.2.4 Spray Cleaning

and Buffing

The Contractor shall spray clean and buff floors to ensure floors are clean and present a sightly appearance.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

Floor products used shall result in a non-slip finish.

The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.

Floors are clean and have a uniform glossy finish.

Non-slip floors are clean and have a uniform matte finish.

specified frequencies.

3.1.2.5 Wet Mopping The Contractor shall

wet mop floors to ensure that floors are clean.

The Contractor shall wet mop uncarpeted floors, including stairwells and elevators. Scuff marks, spots, and dried stains shall be removed.

Floors are clean.

specified frequencies.

3.1.2.6 Stripping, Coating, and Buffing

The Contractor shall strip, coat and buff floors to ensure that floors are clean and sightly.

The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators.

The Contractor shall ensure there is no buildup or residue on

Floors are clean, free of previously applied coat, and have a uniform glossy finish.

Floors are properly coated and protected.

Item

Title Performance Objective

Related Information Performance Standard

The Contractor shall coat floors to ensure continuous protection.

baseboards, mop boards, cove base, and kick plates.

The Contractor shall apply sufficient coats of product to protect floors from traffic and use.

Floor products used shall result in a non-slip finish.

Non-slip floors are clean and have a uniform matte finish.

specified frequencies.

3.1.2.7 Carpet and Rug

Deep Cleaning

The Contractor shall deep clean carpets and rugs to ensure that floors are clean, sightly and available for use in a timely manner.

Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes.

The Contractor shall ensure that the carpet or rug is completely dry prior to placing furnishings back to their original positions.

Carpets and rugs are clean.

Carpets and rugs are dry and passable in 12 hours.

specified frequencies.

3.1.3 Restroom

Services

The Contractor shall service restrooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies.

The Contractor shall inform the PAR/COR when dispensers, fixtures, and drinking fountains are damaged or missing.

Clean and disinfect restroom surfaces.

Surfaces shall be free of stains, odors, dirt, and graffiti.

Floors, partitions, and fixtures shall be disinfected.

Contractor shall place deodorant cakes in urinals only and have a protective plastic cover on them.

The Contractor shall stock restrooms with sufficient supplies to ensure they will last until the next scheduled service.

Only anti-bacterial liquid hand soap shall be placed in proper soap containers. If soap containers do not exist, the Contractor shall provide a proper soap container.

Restrooms are clean, sanitary, and sightly consistent with the specified service frequency.

Restrooms are adequately stocked with restroom supplies.

Item

Title Performance Objective

Related Information Performance Standard

All supplies such as liquid hand soap shall be supplied using the manufacturer’s recommended guidelines.

3.1.3.1 Restroom

The Contractor shall clean and disinfect restrooms to ensure they are clean, sanitary, and free of offensive odors.

All cleaning materials and equipment used in restrooms shall not be used in any other areas outside the restrooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

All restroom floors, walls, partitions, fixtures, mirrors, sinks, and cabinets shall be disinfected.

All graffiti from restroom surfaces shall be removed.

All restrooms are clean, sanitary, and free of offensive odors.

No graffiti present on restroom surfaces.

frequencies.

3.1.3.2 Restroom

Servicing

The Contractor shall service restrooms to ensure they are stocked with sufficient supplies and waste containers are emptied.

Restroom supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available. Soap bars are NOT authorized in this contract.

waste from all restrooms. All waste shall be moved to designated refuse containers.

picked up and properly disposed.

Restroom supplies are filled to capacity and are available.

Restroom waste containers are empty, clean, and waterproof liners have been replaced.

specified frequencies.

3.1.4 Building

Perimeter Services

The Contractor shall provide building perimeter services to ensure that they are sightly.

The building perimeter is defined as the area within five feet from the building outside wall and shall be extended to include associated porches, patios, sidewalks, and designated smoking areas as indicated on Maps and Locations shown in J-1402000- 09/10/12/13/and 31 through 33.

Building perimeters are sightly consistent

3.1.4.1 Debris Removal The Contractor shall

remove debris from the building perimeter to ensure a sightly appearance.

The Contractor shall deposit all debris in the designated waste container.

Building perimeters are clear of debris.

Item

Title Performance Objective

Related Information Performance Standard

3.1.4.2 Emptying

Perimeter Waste Containers

The Contractor shall empty perimeter waste containers and ensure they are clean.

The Contractor shall empty waste containers, excluding dumpsters, located in the perimeter area. The Contactor shall pick up all waste around the containers.

The Contractor shall collect and dispose of items placed adjacent to waste containers.

The Contractor shall empty ash urns and refill or replace sand as necessary.

picked up and properly disposed.

Provide waterproof liners and replace when needed.

Waste containers are empty and clean.

Waterproof liners are provided and replaced when soiled or unserviceable.

specified frequencies.

3.1.5 Common Use

Area Services Interior

The Contractor shall service common use areas and perform the work necessary to ensure the areas are clean, sanitary, and free of dirt and debris.

Areas of Responsibility:

1. See General Information

Spec Item 1 of this Annex

Common use facilities, front desk and Offices are clean, sanitary and sightly.

Provide all labor, material, supplies, and equipment to accomplish interior cleaning services.

Recurring interior cleaning includes but is not limited to:

restroom cleaning, kitchen cleaning to include all appliances, cleaning of ice machines, cleaning/ mopping floors, vacuuming, dusting, replenishing supplies (e.g. paper towels, toilet tissue, liquid soap, and the like), emptying trash cans, mirror cleaning, and cleaning of fixtures in accordance with cleaning schedule specified in Attachments J-1503010-04.

Common area carpets shall be deep cleaned (shampoo carpet) per the established schedule.

Notification by bulletin will be

Facilities are sanitary, free of dirt, stains, odors, smears, smudges, streaks, foreign matter, and debris per the established schedule.

Where present, dispensers (soap and paper) are maintained a minimum of 50% full.

Common use areas and accessories are operational 98% of time.

No more than one

(01) validated customer complaints per month.

Documentation of reported problems will contain solution and time to resolve.

Documentation will be current 100% of the time

Item

Title Performance Objective

Related Information Performance Standard provided to the Government and all guests at a minimum of 72 hours in advance of carpet

Furniture and other items moved during performance shall be returned to its original position.

3.1.5.1 Laundry Room

Management

The Contractor shall manage and maintain laundry rooms in a clean, sanitary manner and ensure laundry room equipment functions as intended.

Areas of Responsibility:

Beginning with the Base Year

1. NBG – All UH

2. NBGMS – All UH

3. Camp Blaz, See annex

1402000, attachment J- 1402000-31 through 33

The Contractor shall ensure all laundry room equipment is clean and fully functional.

Laundry room cleaning services -cleaning/mopping of floors, dusting, replenishing supplies, and emptying trash cans. See J- 1503010-04 for schedule.

Laundry rooms and washer and dryer units are free of dirt, stains, odors, smears, smudges, streaks, foreign matter, trash and debris, and machines are disinfected.

Laundry facilities and equipment are operational 100% of the time.

customer complaints per month.

3.1.6 Common Use

Area Exterior

The Contractor shall maintain exterior common use areas structures, facilities, and accessories ensuring they are

Areas of Responsibility:

1. See General Information

Spec Item 1 of this Annex

Provide all labor, material, supplies, and equipment to

Equipment is maintained safe, free of missing items and operates as intended.

Item

Title Performance Objective

Related Information Performance Standard clean, safe and operable condition.

accomplish exterior cleaning services.

Recurring exterior cleaning includes but is not limited to:

playground/picnic/BBQ sheds, grills/picnic tables, common restrooms, water fountains, playgrounds, and athletic areas (basketball and volleyball), entrance ways, stairways, parking lots, sidewalks, trash/dumpster areas require removal and disposal of all debris, emptying, cleaning and re-lining trash receptacles.

See attachments J-1503010-04 for frequency of custodial services.

Areas and accessories for Navy UH are identified in attachment J-1503010—04 for playgrounds;

area lighting; bus stops, pavilions, BBQ areas, athletic areas; trash receptacles; street signs, and entrance signs.

Graffiti removal from playground equipment shall be accomplished within 3 working days of observation or notification.

Adjacent HSG, playground fences and walls shall be included.

Painted surfaces shall be maintained intact and present a finished appearance.

Inoperable equipment with a projected down time of more than three regular working days shall be reported to the COR and/or Government Housing representative.

Recurring cleaning of dog parks require removal of debris and other foreign matter e.g. trash, rocks, glass, limbs, and feces.

Equipment and accessories are free of debris and other foreign matter, and present a neat appearance.

Outdoor furnishings are free of dirt and food residue.

Equipment and accessories are operational 98% of customer complaints per month.

Facilities and furniture are clean, sanitary and sightly per the established schedule.

Documentation of reported problems will contain solution and time to resolve.

Documentation will be current 100% of the time.

3.2 Custodial

Service Orders

The Contractor shall perform custodial service order work in a timely manner to

The Contractor shall receive custodial service orders in accordance with the work

Custodial service order work is completed within the period of performance

Item

Title Performance Objective

Related Information Performance Standard accomplish any custodial work identified within the entire boundary of the installation to ensure requirements are responded to and completed in accordance with specified standards.

reception requirements in Annex 2.

The Contractor shall schedule and perform custodial service orders in a way that minimize disruptions to customers and Government operations.

The Government may issue custodial service orders for work requirements at any location within the defined boundaries of this contract for any reason at the discretion of the KO. Custodial service orders will include a wide variety of work.

The Contractor has full responsibility for any work up to the custodial service order limit of liability of $500 in direct labor and direct material cost per custodial service order. The Government will only pay for the portion of direct labor and direct material that exceeds the custodial service order limits of liability.

The Contractor shall notify the KO upon identification that the custodial service order will exceed the specified limits of liability in accordance with reporting requirements in Annex 2. If a non-recurring work is issued for the portion exceeding the specified custodial service order limits of liability, the Government will only pay for the portion of direct labor and direct material that exceeds the custodial service order limits.

Example: If a custodial service order requires $600 in direct labor and direct material cost, the Government may issue a task order in accordance with the Non- Recurring Work provisions of the contract for the $100 in direct labor and direct material cost that specified on the custodial service order.

Custodial service orders are signed by the original requestor or COR prior to being closed.

Item

Title Performance Objective

Related Information Performance Standard exceeds the custodial service order limit of liability.

The Contractor may invoice for completed custodial service orders. The Contractor shall not invoice for incomplete custodial service orders and custodial service orders not issued. A modification will be process at the end of each period of performance to deduct for custodial service orders not issued and incomplete custodial service orders.

Deduction will be based on the unit prices specified in Annex 0200000 Section J ELINs.

The Contractor shall submit a monthly summary of completed custodial service orders per Section F.

3.2.1 Disinfection of

Common Area Surfaces

The Contractor shall disinfect common area surfaces to ensure they are clean, sanitary, and free of potentially infectious materials.

The Contractor shall clean and disinfect all frequently touched surfaces in common areas, such as chairs, countertops, doors, doorknobs, light switches, walls, floors, microwave, ovens, monitors, printers, refrigerators, shelving, shredders, tabletops, and vending machines, desks and tabletops.

Surfaces shall be cleaned prior to disinfection, as instructed on the disinfectant manufacturer’s label.

The Contractor shall ensure adequate contact time for effective disinfection.

Common Areas include but not limited to, conference rooms, entryways, hallways, and stairwells.

Cleaning agents used shall be EPA Approved for use against COVID-19. A list of EPA Approved products is available at https://www.americanchemistry.c om/Novel-Coronavirus-Fighting- Products-List.pdf.

Common area surfaces are clean, sanitary, and free of potentially infectious materials.

Common area surfaces are cleaned and disinfected per frequencies prescribed in modifications or task orders.

Item

Title Performance Objective

Related Information Performance Standard

Contractor personnel shall comply with 29 CFR-1910.1030 and the Centers for Disease Control and Prevention (CDC) recommendations when they are performing work where they may be exposed to blood or other potentially infectious materials.

The Contractor shall ensure personnel performing work where they may be exposed to blood or other potentially infectious materials are trained on the hazards of the cleaning chemicals used in the workplace in accordance with 29 CFR

1910.1200 OSHA’s Hazard

Communication standard, 29 CFR

1910.1030 Bloodborne Pathogens, 29 CFR 1910.132 Personal Protective Equipment (PPE), and the proper disposal of bio-hazardous waste.

3.2.2 Low Area

Cleaning and Disinfection

The Contractor shall disinfect common area surfaces to ensure they are clean, sanitary, and free of potentially infectious materials.

The Contractor shall clean and disinfect all frequently touched surfaces in common areas, such as chairs, countertops, cabinets, doors, doorknobs, light switches, walls, doors, desks and tabletops.

Surfaces shall be cleaned prior to disinfection, as instructed on the disinfectant manufacturer’s label.

The Contractor shall ensure adequate contact time for effective disinfection.

Common area surfaces are clean, sanitary, and free of and disinfected per frequencies prescribed in modifications or task orders.

3.2.3 Damp Mop

Cleaning and Disinfection

The Contractor shall disinfect common area surfaces to ensure they are clean, sanitary, and free of potentially infectious materials.

The Contractor shall clean and disinfect all frequently touched surfaces in common areas, such as chairs, countertops, cabinets, doors, doorknobs, light switches, walls, doors, desks and tabletops.

Surfaces shall be cleaned prior to disinfection, as instructed on the disinfectant manufacturer’s label.

Common area surfaces are clean, sanitary, and free of and disinfected per frequencies prescribed in

Item

Title Performance Objective

Related Information Performance Standard

The Contractor shall ensure adequate contact time for effective disinfection.

modifications or task orders.

3.2.4 Deep Carpet and

Rug Cleaning and Disinfection

The Contractor shall disinfect common area surfaces to ensure they are clean, sanitary, and free of potentially infectious materials.

For soft (porous) surfaces such as carpeted floor, rugs, and drapes:

remove as much of the contaminant as possible, cover the area with an absorbent substance, and contain the area as much as possible.

Remove the absorbent substance and any remaining material, and launder in accordance with the manufacturer’s instructions.

Vacuum cleaners should only be used after disinfection has taken place.

Vacuum cleaners should be maintained to minimize dust dispersal in general and equipped with High Efficiency Particulate Air (HEPA) filters.

Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes.

When cleaning is completed, collect soiled material and gloves in a sturdy, leak-proof (e.g., plastic) bag that is tied shut and not reopened. Porous materials that will be laundered can be transported in the same manner.

Common area surfaces are clean, sanitary, and free of and disinfected per frequencies prescribed in modifications or task orders.

3.2.5 Interior Window

Cleaning and Disinfection

The Contractor shall disinfect common area surfaces to ensure they are clean, sanitary, and free of potentially infectious materials.

The Contractor shall clean and disinfect all frequently touched surfaces in common areas, such as window glass, frames, and soffits as applicable. Surfaces shall be cleaned prior to disinfection, as instructed on the disinfectant manufacturer’s label.

Common area surfaces are clean, sanitary, and free of and disinfected per frequencies prescribed in

Item

Title Performance Objective

Related Information Performance Standard

The Contractor shall ensure adequate contact time for effective disinfection.

modifications or task orders.

3.2.6 Window Blind

Cleaning and Disinfection

The Contractor shall disinfect common area surfaces to ensure they are clean, sanitary, and free of potentially infectious materials.

For soft (porous) surfaces such as blinds and drapes: remove as much of the contaminant as possible, cover the area with an absorbent substance, and contain the area as much as possible.

Remove the absorbent substance and any remaining material, and launder in accordance with the manufacturer’s instructions.

in a sturdy, leak-proof (e.g., plastic) bag that is tied shut and not reopened. Porous materials that will be laundered can be transported in the same manner.

Common area surfaces are clean, sanitary, and free of and disinfected per frequencies prescribed in modifications or task orders.

3.2.7 Restroom

Cleaning and Disinfection

The Contractor shall disinfect common area surfaces to ensure they are clean, sanitary, and free of potentially infectious materials.

All cleaning materials and equipment used in restrooms shall not be used in any other areas outside the restrooms.

Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.

All restroom components floors, walls, partitions, doors (entrance and exit sides), fixtures, mirrors, and shower areas shall be cleaned and disinfected.

Common area surfaces are clean, sanitary, and free of and disinfected per frequencies prescribed in modifications or task orders.

3.2.8 Drinking

Fountains Cleaning and Disinfection

The Contractor shall clean drinking fountains to ensure they are clean, sanitary, sightly, and free of potentially infectious materials.

Drinking fountain surfaces shall be properly cleaned and disinfected.

Common area surfaces are clean, sanitary, and free of and disinfected per frequencies prescribed in modifications or task orders.

Item

Title Performance Objective

Related Information Performance Standard

3.2.9 Waste

Containers Emptying and Disinfection

The Contractor shall empty and disinfect waste containers to ensure they are clean, sanitary, and free of potentially infectious materials.

The Contractor shall empty waste containers and ensure they are cleaned and disinfected. Plastic liners are provided and replaced.

in a sturdy, leak-proof (e.g., plastic) bag that is tied shut and not reopened.

Common area surfaces are clean, sanitary, and free of and disinfected per frequencies prescribed in modifications or task orders.

3.2.10 Recycling

Containers Emptying and Disinfection

The Contractor shall empty and disinfect recycling containers to ensure they are clean, sanitary, and free of potentially infectious materials.

The Contractor shall empty recycling containers and ensure they are clean and disinfected.

in a sturdy, leak-proof (e.g., plastic) bag that is tied shut and not reopened.

Common area surfaces are clean, sanitary, and free of and disinfected per frequencies prescribed in modifications or task orders.

3.2.11 Lite Cleaning

Services

The Contractor shall perform Lite Cleaning Work on and in in vacant UH units— specifically, when units are found to have not be sufficiently clean to established standards.

Work performed is deemed “custodial” in nature. Custodial services do not include any repair work of facilities or fixtures.

Lite Cleaning Services involves cleaning a housing unit that does not need full Change of Occupancy Maintenance Service

(COMS).

See J-1503010-05 for scope of work details.

Cleaning is performed requirements.

Cleaning work must be completed within two working days from issue date of order.

3.2.12 Common Use

Area Services

The Contractor shall service common use areas and perform the work necessary to ensure the areas are clean, sanitary, and free of dirt and debris.

The Contractor shall provide services for interior and exterior common use areas.

Cleaning, maintenance of picnic pavilion, water fountains, barbecue sheds/grills, playgrounds, and athletic areas, entrance ways, stairways, parking lots, sidewalks, trash/dumpster areas require removal of debris and emptying and re-lining trash receptacles.

Common use areas shall be clean, sanitary, free of dirt, and debris per schedule 100% of the

No instances of ICAP requested information provided past the due date as provided by the PAR/COR/KO.

Item

Title Performance Objective

Related Information Performance Standard

Contractor shall keep areas clean, sanitary, and sightly.

Provide input to ICAP as requested.

Facilities and equipment that are defective or inoperable shall be secured and clearly marked.

Furniture and other items moved during performance shall be returned to its original position.

3.2.13 Unscheduled

Services

The Contractor shall respond and complete requests for minor cleaning tasks between scheduled service intervals to ensure spaces and surfaces are clean.

Typical unscheduled services include cleanup of overflowed restroom fixtures, spills, bodily fluids, muddy or wet entrances, broken glass, carpet spot cleaning and other similar items.

Contractor performs services at the same level required for similar types of services as set forth in item 3.1.

The Contractor shall submit a monthly Unscheduled Services Report per Section F.

Unscheduled services are completed within two hours of notification.

Item Title Description

4 Nonrecurring Work

Nonrecurring work may be ordered utilizing DoD FEDMALL in accordance with Section H or on a task order in accordance with the

PROCEDURES

FOR ISSUING

ORDERS clause in Section G. The order will specify the exact locations and types of work to be accomplished.

The period of performance will be specified in each order.

Refer to Nonrecurring ELINs for task listings, descriptions and related requirements. All periods of performance are measured from issue date of order to acceptance of the work. Performance Standards for Nonrecurring work will be the same as those in Spec Item 3 where applicable.

1503010 – CUSTODIAL SERVICES

SECTION F: DELIVERIES OR PERFORMANCE

DELIVERABLES

Distribution Number Form of Copies

Annex/ Attachment Date (s) of Original/ (including Spec Item Number Deliverable Title Submission Copies original) Frequency

1503010/ N/A Pathogen Upon request KO/COR 1 Upon request

2.2.1 Training

Certificates 1503010/ N/A Exposure Control Within 15 KO/COR 1 Initial, and

2.3.1 Plan calendar days As Required

after contract award, and immediately upon any updated changes as required.

1503010/ N/A Exposure Control Within 15 KO 1 Annual

2.3.1 Plan Annual calendar days

Review after contract award, and then annually.

1503010/ N/A Performance Within 15 KO/COR 2 Monthly 3 Work Schedule calendar days after contract award and one (1) week prior to start of work for monthly work schedules

1503010/ N/A Annual Work Within 15 KO/COR 2 Annually and five

3.1 Schedule calendar days calendar days prior

prior to to implementing contract any changes to the start schedule

1503010/ N/A Monthly Work First work KO/COR 2 Monthly

3.1 Plan day of each

month and five (5) calendar days prior to implementing any changes to the schedule

1503010/ N/A Custodial Service First work KO/COR 2 Monthly

3.2 Order Report day of each

month

1503010 – CUSTODIAL SERVICES

SECTION F: DELIVERIES OR PERFORMANCE

DELIVERABLES

Distribution Number Form of Copies

Annex/ Attachment Date (s) of Original/ (including Spec Item Number Deliverable Title Submission Copies original) Frequency

1503010/ N/A Unscheduled First work KO/COR 2 Monthly

3.2.13 Services Report day of each

month

Deliverables Form Preparation Instructions

Deliverable Title: 1503010 / 2.2.1 – Pathogen Training Certificates Form Attachment No.: N/A

Government Approval Required: Yes X No

Media: Hard Copy X Electronic Direct System Input

Instructions:

The report shall be prepared using Microsoft Office Word software.

The Project Manager, Site Safety and Health Officer and other Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall receive pathogen training prior to beginning service.

Submit a copy of pathogen training certificates via email to KO for Government review and comment.

Deliverable Title: 1503010 / 3 – Performance Work Schedule Form Attachment No.: N/A

Government Approval Required: X Yes No

Media: Hard Copy X Electronic Direct System Input

Instructions:

The performance work schedule shall be prepared using Microsoft Office Word software.

Within 15 calendar days after award of the contract, the Contractor must provide the Government with a performance work schedule. The Schedule shall reflect services to be performed, the day and time the areas will be serviced. Must include building numbers, and shall be separated by customers. The schedule must be approved by the Government prior to start of work.

The Contractor shall submit for approval, monthly work schedules, one (1) week prior to start of work

Submit a copy of the performance work schedule via email to KO for Government review and comment.

Deliverable Title: 1503010 / 3.1– Monthly Work Plan Form Attachment No.: N/A

Government Approval Required: Yes X No

Media: Hard Copy X Electronic Direct System Input

Instructions:

The report shall be prepared using Microsoft Office Word software.

The Contractor shall develop and submit a monthly schedule for custodial services that corresponds to the frequencies identified by Service Schedules in J-1503010-06. The schedule shall clearly indicate the day of performance of each service for each building.

Deliverable Title: 1503010 / 3.2.13– Unscheduled Services Report Form Attachment No.: N/A

Government Approval Required: Yes X No

Media: Hard Copy X Electronic Direct System Input

Instructions:

The report shall be prepared using Microsoft Office Word software.

The Contractor shall submit a report for unscheduled custodial services.

The Trouble Call Summary Report shall be a compilation of the previous months trouble call reports with the following information:

a. Detailed description of work actually completed, problems encountered and recommended follow-up actions required.

b. Brief description of labor to be performed.

c. Date and time work began.

d.