Exhibit 23 - Call Log Information.pdf

This document is an exhibit that contains call log information related to the State Disbursement Unit (SDU) Child Support Payment/Receipt Processing contract opportunity in the State of New Jersey. The State of New Jersey Department of the Treasury, Division of Purchase and Property, on behalf of the New Jersey Department of Human Services, Division of Family Development, Office of Child Support Services, is procuring an experienced Contractor to develop, implement, and maintain a fully privatized SDU that includes payment processing and a comprehensive customer service component. The contract covers services to be provided in Mercer County and Trenton City, New Jersey. The Contractor must meet federal and state requirements for operating the SDU, including having knowledge of current laws, regulations, and guidelines applicable to the Title IV-D program. The Contractor will be responsible for payment receipt, processing, banking, reconciliation, disbursement, adjustment, recovery, and recoupment of all child support payments. Quotes are due by 2pm on April 19, 2024.

The pricing is requested on a firm-fixed-price and annual basis for various services, but the budget range or award value is not provided in the documents. The bid solicitation does not specify any set-aside designations or restrictions on the types of organizations that can respond. The current contract is being re-procured, but bidders should not rely on data from the existing contract when preparing their response.