Exhibit 19 Debit Card IVR Calls.xlsx

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Attached to
T1775- State Disbursement Unit Child Support Payment/Receipt Processing
Solicitation number
23DPP00838
Issued by
Mercer County, New Jersey

About this file

Written by GovTribe AI ·

This document is an exhibit containing data on the number of Interactive Voice Response (IVR) and Customer Service Representative (CSR) calls for a contract opportunity with the state of New Jersey. The contract opportunity is for T1775 - State Disbursement Unit Child Support Payment/Receipt Processing, which involves the jurisdictions of Mercer County and Trenton City. The data covers the monthly call volumes from October 2020 through September 2022, showing the number of calls offered for both IVR and CSR channels.

The pricing terms, set-asides, incumbents, funding requirements, and other salient details are not provided in this exhibit. The information focuses solely on the historical call volume data, which could be relevant to understanding the scope and workload of the contract opportunity.

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Exhibt 19

Exhibit 19
23DPP00838
Number of IVR calls by month for 2020 - 2022
Month of (YYYYMM)Calls Offered
202010114,903
202011100,488
202012102,072
202101106,347
20210290,673
202103120,149
202104106,150
20210595,922
202106103,506
202107100,018
202108101,661
20210998,952
202110100,229
202111115,849
202112103,321
202201106,075
202202107,397
202203116,504
20220498,714
202205109,499
202206109,971
202207101,094
202208120,633
202209107,815
Number CSR calls by Month for 2020 - 2022
Month of (YYYYMM)Calls Offered
20201047,542
20201141,094
20201243,218
20210145,498
20210239,239
20210352,340
20210445,236
20210540,194
20210645,307
20210742,744
20210843,597
20210943,522
20211044,330
20211147,998
20211242,674
20220145,977
20220242,599
20220349,681
20220442,256
20220543,830
20220646,465
20220742,240
20220850,775
20220945,158

File details come from the government source that posted it. Updated .