CSO FM Call Center RMCS.pdf

Facilities Maintenance, Call Center Support, and Remote Monitoring Control System (RMCS) Management

Issued by:

Defense Commissary Agency (DeCA) Facilities Maintenance Branch 1300 Eisenhower Ave Fort Lee, Virginia 23801

Date Issued: March 5, 2026

Closing Date for Submissions: March 26, 2026

In accordance with the Commercial Opportunity Solution – Defense Commissary Agency (DeCA), dated 01.21.2026, paragraph 5.0, the following specific requirement in support of AoI

5.5 Modernize Business is attached.

The Defense Commissary Agency (DeCA) operates a vast network of facilities and commissary sites across the Contiguous United States (CONUS), Hawaii, Alaska, Puerto Rico, and Guam (approximately 182 locations- see table “Locations and Square Footage”). DeCA is seeking modern commercial solutions to transition from a traditional, prescriptive-based maintenance model to a results-oriented approach where performance is measured on outcomes. DeCA strongly encourages novel technologies, streamlined processes, and management techniques that can deliver superior performance and value.

DeCA is seeking a comprehensive, integrated solution to achieve the following objectives:

• Enhance Operational Readiness: Drastically improve the reliability and uptime of all facility systems to maintain a minimum Operational Readiness Rate at or above industry standard.

• Modernize Maintenance & Call Center Management: Implement a robust, modern system for tracking, managing, and reporting on all maintenance activities.

• Integrate Predictive Maintenance: Introduce a predictive maintenance program for critical assets to preemptively identify and address potential failures.

• Manage Aging Infrastructure: Develop and execute a forward-thinking technical approach to maintain, repair, and strategically replace or upgrade aging systems.

• Optimize Response & Resolution Times: Rapidly respond to and resolve all unscheduled maintenance requests.

• Cost-Effectiveness: Deliver all services in a cost-effective manner, with potential for cost savings through innovative practices.

Interested vendors should submit their Solutions Brief in accordance with section 3.2 Solutions Brief.

All communications to include questions pertaining to this opportunity shall be sent via email to the following Points of Contact:

Ian Harris, Contract Specialist: ian.harris@deca.mil mailto:ian.harris@deca.mil

Facilities Maintenance, Call Center Support, and Remote Monitoring Control System (RMCS) Management

David Mootz, Contract Specialist: david.mootz@deca.mil

Jason Reedy, Contracting Officer: Jason.Reedy@deca.mil https://www.google.com/url?q=mailto%3Adavid.mootz%40deca.mil mailto:Jason.Reedy@deca.mil

Location and Square Footage

Store Name SF Year Built State City

Anchorage 130,790 2002 AK JB Elmendorf-Richardson Eielson AFB 57,188 1983 AK Eielson Fort Greely 24,682 1987 AK Fort Greely Fort Wainwright 101,277 1993 AK Fort Wainwright Kodiak 15,241 1987 AK Kodiak Fort Rucker 85,303 2014 AL Fort Rucker Gunter AFB 46,445 2014 AL Maxwell-Gunter Annex Maxwell AFB 96,126 1984 AL Maxwell AFB Redstone Arsenal 80,901 1978 AL Redstone Arsenal Little Rock AFB 90,301 1980 AR Little Rock AFB Davis-Monthan AFB 114,897 1978 AZ Davis-Monthan AFB Fort Huachuca 76,263 1977 AZ Fort Huachuca Luke AFB 100,787 1973 AZ Glendale Yuma MCAS 33,765 1977 AZ Yuma, Yuma Prov Grnds 22,734 1988 AZ Yuma Barstow MCLB 22,016 1991 CA Barstow Beale AFB 75,284 1992 CA Beale AFB Bridgeport MCMWTC 15,635 2013 CA Coleville Camp Pendleton MCB 113,347 1979 CA MCB Camp Pendleton China Lake NAWS 24,165 1996 CA China Lake NAWS DeCA West HQ 63,252 1956 CA McClellan Edwards AFB 60,390 1982 CA Edwards AFB El Centro NAF 12,920 1996 CA El Centro Fort Hunter Liggett 6,950 1990 CA Fort Hunter Liggett Fort Irwin 56,501 1988 CA Fort Irwin Imperial Beach 78,271 1986 CA Imperial Beach Lemoore NAS 44,154 1999 CA Lemoore Los Angeles AFB 74,770 1982 CA El Segundo March ARB 116,563 1993 CA Riverside McClellan AFB 88,001 1983 CA Sacramento Miramar MCAS 90,809 1983 CA San Diego Moffett Field 68,097 1933 CA Moffett Federal Airfield North Island NAS 45,409 2000 CA San Diego Ord Community 111,314 1973 CA Seaside Port Hueneme NS 60,175 1996 CA Port Hueneme San Diego NS 127,623 2007 CA San Diego San Onofre 20,232 1992 CA MCB Camp Pendleton Travis AFB 109,400 1981 CA Travis AFB Twentynine Palms 56,749 2003 CA Twentynine Palms

Built State City

Vandenberg AFB 82,196 1985 CA Vandenberg AFB Air Force Academy 66,692 1992 CO USAF Academy Buckley AFB 77,433 2000 CO Aurora Fort Carson 122,965 2012 CO Fort Carson Peterson AFB 102,052 2007 CO Peterson AFB New London NSB 56,848 2014 CT Groton Bolling AFB JBA 77,706 1990 DC Washington, DC Dover AFB 83,780 1972 DE Dover AFB Eglin AFB 108,421 1976 FL Eglin AFB Hurlburt Field 63,959 1990 FL Hurlburt Field AFB Jacksonville NAS 115,700 2017 FL Jacksonville Key West NAS 21,300 1989 FL Key West MacDill AFB 202,967 1987 FL MacDill AFB Mayport NS 67,484 1978 FL Atlantic Beach Patrick AFB 102,628 1980 FL Patrick AFB Pensacola NAS 91,678 1997 FL Pensacola Tyndall AFB 77,653 1983 FL Tyndall AFB Whiting Field NAS 21,978 1993 FL Milton Albany MCLB 36,668 1982 GA Albany Camp Merrill 2,896 1964 GA Dahlonega Fort Benning 110,986 1974 GA Fort Benning Fort Gordon 102,642 1992 GA Fort Gordon Fort Stewart 94,525 1978 GA Fort Stewart Hunter AAF 56,542 1994 GA Savannah Kings Bay NSB 52,038 1985 GA Naval Submarine Base King Bay Moody AFB 67,521 1982 GA Moody AFB Robins AFB 70,234 2008 GA Robins AFB Andersen AFB 126,966 1955 GU Yiho Orote 56,927 1995 Guam Santa Rita Hickam AFB 115,409 1978 HI Hickam AFB Kaneohe Bay MCB 76,901 1995 HI MCBH Kaneohe Bay Pearl Harbor NB 98,467 2002 HI Pearl Harbor Schofield Barracks 85,807 1997 HI Wahiawa, Mt. Home AFB 53,526 1997 ID Mountain Home AFB Great Lakes NS 60,146 1981 IL Great Lakes Rock Island Arsenal 33,260 1918 IL Rock Island Arsenal Scott AFB 113,653 1984 IL Scott AFB Crane NSWC 8,417 1941 IN Crane Harrison Village 54,021 2007 IN Indianapolis

Built State City

Fort Leavenworth 84,722 1983 KS Fort Leavenworth Fort Riley 105,366 1997 KS Fort Riley McConnell AFB 55,885 1997 KS McConnell Fort Campbell 118,781 2012 KY Fort Campbell Fort Knox 119,053 1974 KY Fort Knox Barksdale AFB 103,847 1970 LA Barksdale Fort Polk 71,729 2014 LA Fort Polk New Orleans NSA 46,601 2011 LA Belle Chasse Hanscom AFB 73,499 2000 MA Hanscom AFB Aberdeen PG 62,241 1994 MD Aberdeen Andrews AFB JBA 113,411 1981 MD Andrews Annapolis NS 50,337 2014 MD Annapolis Forest Glen (Walter Reed) 57,972 1971 MD Silver Spring

Fort Detrick 39,279 2005 MD Frederick Fort Meade 118,011 1985 MD Fort Meade Patuxent River NAS 55,861 1992 MD Patuxent River Bangor ANGB 29,000 1989 ME Bangor Selfridge ANGB 75,773 1991 MI Selfridge Fort Leonard Wood 70,987 1992 MO Fort Leonard Wood Richards-Gebaur 20,244 2008 MO Kansas City Whiteman AFB 58,581 1980 MO Whiteman AFB Columbus AFB 48,952 1981 MS Columbus AFB Gulfport NCBC 30,894 2000 MS Gulfport NCBC Keesler AFB 97,877 2010 MS Biloxi Meridian NAS 31,591 1998 MS Meridian Naval Air Station Malmstrom AFB 68,201 1990 MT Malmstrom AFB

Camp Lejeune 74,145 1992 NC Camp LeJeune Marine Corps Base

Cherry Point MCAS 59,255 1982 NC Cherry Point Fort Bragg North 95,335 1979 NC Fort Bragg Fort Bragg South 118,781 2000 NC Fort Bragg New River MCAS 49,240 2003 NC Jacksonville Seymour-Johnson AFB 68,520 1981 NC Goldsboro Grand Forks AFB 45,800 2004 ND Grand Forks Minot AFB 58,438 1993 ND Minot AFB Offutt AFB 119,589 1974 NE Offutt AFB

Portsmouth NSY 31,873 1994 NH Portsmouth Naval Shipyard Kittery

ARDEC-Picatinny Arsenal 24,000 1996 NJ Picatinny Arsenal

Built State City

Lakehurst NAES JBMDL 18,411 1975 NJ Lakehurst McGuire AFB 103,001 1982 NJ McGuire AFB Cannon AFB 58,283 1980 NM Cannon Holloman AFB 68,664 1981 NM Holloman Kirtland AFB 107,671 1988 NM Albuquerque White Sands MR 32,000 1994 NM White Sands Fallon NAS 41,069 1992 NV FAllon Nellis AFB 113,011 1980 NV Nellis AFB Fort Drum 82,801 1988 NY Fort Drum Fort Hamilton 50,341 2000 NY Brooklyn, Mitchel Field 28,160 1940 NY Garden City Saratoga Springs 22,047 2009 NY Saratoga Springs West Point 73,222 1989 NY West Point Wright-Patterson AFB 123,029 1980 OH Wright-Patterson AFB Altus AFB 53,729 1986 OK Altus Fort Sill 101,571 1981 OK Fort Sill Tinker AFB 87,028 2005 OK Tinker AFB Vance AFB 34,303 1983 OK Vance, AFB Carlisle Barracks 59,872 1989 PA Carlisle Barracks Pittsburgh Area, PA 43,086 2014 PA Moon Township Tobyhanna AD 22,029 1943 PA Tobyhanna Army Depot Fort Buchanan 95,066 2001 PR Fort Buchanan Newport NS 45,953 1975 RI Newport Charleston AFB 86,347 2003 SC Charleston AFB Charleston NWS 63,735 2000 SC Goose Creek Fort Jackson 116,614 1987 SC Fort Jackson Parris Island MCRD 44,221 1995 SC Parris Island Shaw AFB 60,571 1992 SC Shaw AFB Ellsworth AFB 72,482 1991 SD Ellsworth Arnold AFS 22,895 1980 TN Arnold Memphis (Mid-South) 61,263 1985 TN Millington Corpus Christi NAS 46,206 1994 TX Corpus Christi Dyess AFB 79,544 1981 TX Dyess, Fort Bliss 114,001 2011 TX Fort Bliss Fort Hood I 127,778 1973 TX Fort Hood Fort Hood II 95,014 1994 TX Fort Hood Fort Sam Houston JBSA 104,443 1994 TX Fort Sam Houston Fort Worth NAS JRB 107,781 1985 TX Fort Worth Goodfellow AFB 57,155 1988 TX Goodfellow

Built State City

Kingsville NAS 14,720 1992 TX Kingsville Lackland - DeCA Engineers 15,217 1976 TX Lackland AFB

Lackland AFB JBSA 116,749 1976 TX Lackland AFB Laughlin AFB 39,356 1958 TX Laughlin Randolph AFB JBSA 96,780 1980 TX Randolph AFB Sheppard AFB 80,671 1979 TX Sheppard AFB Dugway PG 18,110 1999 UT Dugway Hill AFB 86,896 1979 UT Hill AFB Dahlgren NSWC 13,910 1993 VA Dahlgren Fort Belvoir 141,844 2017 VA Fort Belvoir Fort Eustis JBLE 82,801 1988 VA Fort Eustis Fort Lee 80,768 1977 VA Fort Lee Fort Myer 74,137 1994 VA Fort Myer Langley AFB JBLE 103,186 1981 VA Hampton Little Creek NAB JEBLCFS 100,120 1994 VA Virginia Beach Norfolk NS 78,635 1988 VA Norflok Oceana NAS 109,925 2000 VA Virginia Beach Portsmouth NNSY 60,246 2013 VA Portsmouth Quantico MCB 121,267 1974 VA Quantico, Bangor NSB 64,448 1983 WA Bangor Bremerton 44,684 1993 WA Bremerton Fairchild AFB 84,781 1988 WA Fairchild AFB Fort Lewis 105,001 1986 WA Joint Base Lewis-McChord McChord AFB 147,730 1974 WA McChord Field Smokey Point 62,331 1994 WA Maryville Whidbey Island NAS 66,161 1975 WA Oak Harbor Fort McCoy 15,925 2007 WI Fort McCoy F.E. Warren AFB 63,728 1987 WY Cheyenne